Expedia Inc

March 22, 2017
 
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our...

customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia, Inc. is responding to the consumer complaint from Ms. [redacted] [redacted] (Revdex.com case number [redacted]) regarding a request to make changes to a flight. 
 
Our records reflect on February 10, 2017 Ms. [redacted] contacted Expedia.com and booked itinerary # [redacted] for two round trip flights aboard Delta Airlines departing Minneapolis, MN on July 27, 2017 to Portland, OR, returning  July 30, 2017.
 
The customer contacted Expedia to request a change to the flight dates and was given the information that the booking would not allow Expedia to make changes. 
 
Expedia acts only as a third party booking intermediary for flight bookings and as the airlines it the merchant of record, and the party that bills the customer. Expedia must abide by the airline’s terms and conditions.  On March 27, 2017 we spoke with Delta Airlines to advocate on the customers’ behalf regarding changing the flight dates.  Delta has advised that the fare rules for Ms. [redacted]’s flights state that this is a “Basic Economy Fare” which does not allow for any changes or cancellations.  The fare must be used exactly as booked or all fees are forfeited.  Delta would not allow a change to the stated fare rules for this flight. 
 
We understand the customer’s frustration, however, as the booking agent; we cannot make any changes which are not allowed to by the airlines. Regrettably, we are unable to change the flight dates for the customer. 
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Roseanne G[redacted]
Tier 3 Corporate Customer Service

March 31, 2017 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us time...

to address the comments and concerns which have been brought to our attention. Expedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from Ms. [redacted] (Revdex.com ID number [redacted]) regarding a hotel reservation. Our records indicate on March 18, 2017, the customer self-booked a non-refundable hotel reservation through the Expedia.com website. Accommodations were at the Airport Apartments from March 22, 2017, to March 23, 2017. We understand from the complaint the customer is requesting a refund. At the time of booking the website provided information regarding the hotel policies: • Special check-in instructions: Guests will receive an email with key retrieval instructions prior to their arrival. For more details, please contact the office using the information on the reservation confirmation received after booking. Please note that Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. We do not own or operate any hotels, and we do not set any cancellation or refund policies. However, upon receipt of the Revdex.com submission, we were able to verify the customer contacted Expedia on March 24, 2017, stating she was unable to utilize the reservation. The assisting representative contacted the hotel directly and the hotel denied a refund. At that time the representative provided the customer with a $50 travel coupon. However, on March 31, 2017, Expedia processed a courtesy refund in the amount of $65.43 back to the customer’s original form of payment. In addition, we have forwarded the information to the appropriate department regarding the hotel details and/or lack of. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S[redacted] Corporate Customer Service

Complaint: [redacted]I am rejecting this response because: I have only received 2 of the refund issued . Sincerely,[redacted]

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and...

concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservations.
 
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.
Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
 
Tier 3 Customer Service

Complaint Department
Re: Expedia Case #: [redacted]
 
 
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have...

been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation.  We understand Ms. [redacted] is requesting a refund.  On July 5, 2016, we received receipt of the Revdex.com complaint.
 
Our records reflect on February 29, 2016, the customer self-booked a package reservation for [redacted] and [redacted] using Expedia.com.  Travel was on [redacted] Airlines being operated by [redacted] Airlines, departing Marc 24, 2016, from Charleston, South Carolina to Dubai; returning on March 28, 2016, from Dubai to Charleston, South Carolina.  The customer is stating, due to an airline schedule change, they were only able to take one part of the flight reservation.  The customer is stating, they were advised by [redacted] Airlines, they would be refunded for the unused portion of the flight; however, they have not received a refund.
 
Upon further researching this matter, we can confirm on March 24, 2016, the customer contacted Expedia, advising, the flight was canceled and they were not able to continue on the trip.  Expedia contacted [redacted] Airlines; they advised, the customer was not allowed to board the flight, due to not having a Visa or the required travel documents to fly into Dubai.  [redacted] Airlines advised, the tickets are nonrefundable and no changes were allowed.  Expedia advised the customer.
 
On July 18, 2016, Expedia contacted [redacted] Airlines; they advised, we would need email the request to refund the tickets.  Expedia sent email to the airline requesting the refund for the unused portion of the flight reservation.  Once [redacted] Airlines replies to us advising of the refund request, Expedia will contact the Revdex.com and the customer.
 
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers.  As a result, we strongly recommend to our customers, who choose to book travel on their own, to carefully review the details of the trip as well as the fare rules or cancellation policies.  Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasing. Should they encounter any discrepancies or have additional questions, we ask that they call us prior to finalizing the reservation.  This gives Expedia the opportunity to provide an appropriate resolution.
 
Expedia does not provide Passport/Visa requirements for international travel.  The customer’s itinerary does provide a disclaimer for Passport/Visa requirements, which states:
Proof of Citizenship is required for international travel.  When children are traveling, additional documentation may also be necessary.  It is your responsibility to meet entry requirements for the countries you are traveling to and connection through.
 
We hope the customer understands, [redacted] Airline was the operating carrier and merchant of record (the entity that received your funds and the company charging the customer’s credit card).  Expedia cannot submit the request for the refund until the airline authorizes the refund.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
Delia K[redacted]
Tier 3 Customer Service

July 31, 2017 Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE:  Expedia Case [redacted]Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from [redacted]. We regret to hear Mr. [redacted] did not accept our response and/or resolution offered.When reviewing the customers transcript of the conversation with our online agent we are able to confirm that the customer advised that he has purchased multiple itineraries with Expedia. When researching the customers email address provided we are unable to review any of these trips. If these reservation were booked in a permanent account they would have gained rewards points and we would be able to locate them within our system.To verify that these booked itineraries and the rewards points that were earned we request that Mr. [redacted] reply with the itinerary numbers of these previously booked itineraries.We thank you for allowing us to address this matter further. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Hayden J[redacted]Tier 3 Customer Service

May 5, 2017
 
Revdex.com
Alaska, Oregon, & Western Washington
Complaint Department
Re: Expedia Case #: [redacted]
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation.  We understand Mr. [redacted] is complaining about the Expedia customer service representative. On May 4, 2017, we received receipt of the Revdex.com complaint.
 
Our records reflect on April 24, 2017, the customer self-booked a one-way flight reservation for [redacted]. Travel was on Delta Airlines, departing April 25, 2017, from Grand Rapids, Michigan to Dallas, Texas. The reservation includes the Cancellation Plan, via itinerary number [redacted]. The customer is stating that they contacted Expedia to make a change to the reservation; however the customer service agent was not helpful.
 
Upon further researching this matter, we can confirm on April 25, 2017, the customer contacted Expedia.
 
In reviewing the account based on the airline policy the ticket is nonrefundable, and no changes are allowed. The ticket was canceled on April 25, 2017, and the cost for the flight reservation was a pending authorization. This would have fallen off up to 24 to 24 hours. The full authorization may remain on the customer’s credit card; however, each bank or credit card company policy is different. Although the credit card authorization is attempted on our website, they are not charges from Expedia.
On that same day Expedia processed the refund for the Cancellation Plan in the amount of $19.00 back onto the original form of payment.
 
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers. As a result, we strongly recommend to our customers, who choose to book travel on their own, to carefully review the details of the trip as well as the fare rules or cancellation policies. Delta Airlines was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary and not Expedia. We must adhere to the airline’s policies.
 
Expedia strives to provide the highest level of customer service and we regret any hold times the customer experience while speaking with our representative. We will ensure the representatives the customer spoke with will be coached appropriately.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention. 
 
Sincerely,
 
Delia K[redacted]
Corporate Customer Service

June 14, 2016
 
 
Revdex.com
Alaska, Oregon & Western Washington
 
Complaint Department
Re: Expedia Case #: [redacted]
 
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue from our...

customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from ([redacted]) (Revdex.com case number [redacted]) regarding a flight reservation.  We understand Ms. [redacted] is requesting a flight credit. On June 1, 2016, we received the receipt of the Revdex.com complaint.
 
Our records reflect the customer self-booked a combinable one-way flight reservation on May 28, 2015, using Expedia.com. Travel was on [redacted], departing June 11, 2015, from Detroit, Michigan to Fort Lauderdale, Florida; returning on June 15, 2015, from Fort Lauderdale, Florida to Detroit, Michigan with [redacted] Airlines. The customer is stating she was not aware of the change fees to rebook using the flight credit.
 
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers.  As a result, we strongly recommend to our customers, who choose to book travel on their own, to carefully review the details of the trip as well as the fare rules or cancellation policies.  Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasing. Should they encounter any discrepancies or have additional questions, we ask that they call us prior to finalizing the reservation.  This gives Expedia the opportunity to provide an appropriate resolution.
 
Upon further researching this matter, we can confirm on June 3, 2015, the customer contacted Expedia, needing to cancel the flight reservation. Our agent advised the customer the tickets were nonrefundable with a flight credit amount of $106.60 with [redacted] and a credit amount of $98.10 with [redacted] Airlines. Our agent advised the customer the credit would be valid for 1 year from the issue date of May 28, 2015. Our agent advised the customer that they would be responsible for the change fee of $200.00 per ticket and any fare difference and sent an email confirmation. The customer understood and agreed.
 
On May 17, 2016, the customer contacted Expedia, wanting to rebook using the flight credit. Our agent advised the customer the change fee is $200.00 per ticket; however due to the flight credit with both airlines are being less than the change fee, the agent advised the customer the tickets would not have any value on them.
 
The customer advised that agent that she was not aware of the change fees and requested a manager. Our agent transferred the customer to a manager; however our manager did advised the customer of the same policy. The customer requested to combine the credit. Our manger advised the customer Expedia cannot combine the credit as they are with two different airlines.
 
In reviewing Ms. [redacted]’s account, Expedia can verify the email for the cancelation confirmation was sent to the customer. The credit for [redacted] is in the amount of $106.60 and for [redacted] is in the amount of $98.10. Base on the policy for both airlines the change fee is $200.00 per ticket.
 
Since the change fee is more than the credit, the tickets are considered as lost. Expedia must adhere to the airline policy and cannot honor the customer request for a flight credit.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
Delia K[redacted]
Tier 3 Customer Service

August 4, 2015
 
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: O-[redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com...

allowing us to address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Our records reflect that on June 21, 2015, Mrs. [redacted] booked an Expedia Vacation Package which included roundtrip flights from Little Rock, Arkansas to San Diego, California, a three-night stay at the [redacted] from July 8, 2015, through July 11, 2015 and travel insurance.
We understand from Mrs. [redacted]’s complaint that she canceled her flight and was left with an airline credit. Mrs. [redacted] states that she called Expedia to use her credit and received conflicting information regarding her credit amount. She was also not happy with the level of customer service that she received.
When Mrs. [redacted] initially inquired about the amount of credit she had available, she was advised that she had $854.00; she was later advised that the amount was $516.00. We would like to offer our sincere apologies for any lack of service that Mrs. Mrs. [redacted] may have experienced when contacting our office. It is never Expedia's intent to mislead or to inconvenience our clients, and we are sorry that she feels we have done so.
As stated in a correspondence to Mrs. [redacted] dated July 26, 2015, we are honoring the amount that was initially provided which was $842.20. The airline rebooking fee of $200.00 will initially be collected upon rebooking, but will be refunded once the transaction is completed. We attempted to reach Mrs. [redacted] by phone but were unsuccessful.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Marlon J[redacted]
Tier 3 Customer Service

Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by...

our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a package reservation.  We understand Ms. [redacted] is requesting a refund.
Upon further research, we are unable to locate an Expedia account related to [redacted] complaint. We respectfully request that Ms. [redacted] provide us with an email address used to book the reservation and the itinerary number. The requested information will enable us to appropriately address Ms. [redacted] concerns.
If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Delia K[redacted]
Tier 3 Customer Service

July 24, 2015
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE:  Expedia Case O-[redacted]
 
Dear Revdex.com,
Thank you for forwarding the Revdex.com consumer rebuttal from Ms. [redacted].  We regret to hear of Ms. [redacted] further dissatisfaction with our correspondence.
Expedia strives to provide the highest level of customer service, and we are sorry Ms. [redacted] experience did not live up to that expectation. We regret we were unable to resolve her issue immediately during her first call, and that the service she received was less than satisfactory. Expedia has reviewed our representatives’ cases mentioned in Ms. [redacted] comment and we will ensure the representatives she spoke with will be coached appropriately. We have provided her comments to our management team in an effort to improve Expedia’s overall customer experience, processes, and additional agent training with respect to proper call management and system procedures.
We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
 
Sincerely,
 
Lidiya N[redacted]
Tier 3 Customer Service

Complaint: [redacted]
I am rejecting this response because:
I agreed to the $200 credit because that's all that was offered. It does not make up for the fact a manager didn't call me back for 2 days after she said she'd call me back in 30 minutes. This had, forced me to call back to talk to someone. That manager also didn't notate the account with the credit, so someone has to pull the phone call and listen to the conversation to make sure the credit was offered.. I spent over 3 hours with Expedia getting nowhere. A $200 credit is not a large enough credit because I paid more than $200 for a flight. Expedia needs to do better this is unacceptable. Worst customer service I've experienced. Sincerely,
[redacted]

July 21, 2015 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O-[redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Ms. [redacted]. We regret to hear she did not accept our response and /or resolution offered. Expedia, Inc. is responding to the consumer complaint from Ms. [redacted] (Revdex.com ID number [redacted]) regarding a package reservation. Upon receipt of the Revdex.com submission, we have verified on June 22, 2015, Ms. [redacted] contacted Expedia stating she had missed her flight due to a schedule change. Expedia attempted to resolve the customer’s issues and contacted [redacted] on the customer’s behalf. As stated prior, at the time of booking and stated on the front of the customer’s itinerary prior to departure note: • Please reconfirm your international flight reservation at least 72 hours prior to departure by contacting the airline directly. Seat assignments, meal preferences, and special requests must be confirmed with the airline; we cannot guarantee that they will be honored. Free and special meals are not available on many flights. Expedia does not issue airline schedule changes as we are only operating as a travel agency. Expedia.com is an online travel website, we give the customer the capability to choose the dates, flights, and airlines of their choice. The actual cost of the airline ticket was charged by the carrier directly, not Expedia. As the schedule changes were initiated by the airline, and since Expedia is not the merchant of record, we are unable to offer the requested refund. Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S[redacted] Tier 3 Customer Service

June30, 2015 BetterBusiness BureauAlaska,Oregon & Western Washington ComplaintDepartment Re:Expedia Case #: O-[redacted] DearRevdex.com, Thankyou for taking the time to contact Expedia, Inc. regarding an issue from ourcustomer.  We appreciate the Revdex.com allowingus to...

address the comments and concerns which have been brought to ourattention.  Expedia, Inc. is disheartenedthe customer felt their concerns were not resolved adequately by our companyprior to seeking further actions from you. Expedia,Inc. is responding to the consumer complaint from [redacted] (Revdex.comcase number [redacted]) regarding a hotel pricing question.  We understand the customer is reporting thepricing on a hotel changed during the booking process. Weapologize for any inconvenience this may have caused.  Expedia uses real-time reservation databasesfor our travel products, such as cars, hotels, cruises, and flights.  These databases link to our vendor partner’scompanies and contain up to the moment prices and availability.  Information on the databases is updatedconstantly by vendors as pricing changes and travel related items are sold toour customers and customers who are accessing the same pool of productsindependently or through other travel companies.  Vendors also limit the amount of theirproduct available for discounted pricing. As the discounted items sell out, low prices may no longer be available.   It ispossible that a specific price or travel item is available when a customerbegins planning a trip, and is no longer available when they try to finalize apurchase.    All our travel productsprices and availability are subject to change until customers have completedtheir purchase and a reservation is confirmed. We thank you forallowing us the opportunity to address the issues that were brought to ourattention.  If you have any furtherquestions or concerns regarding this matter, please feel free to contact us.  Sincerely, Roseanne G[redacted]Tier 3 Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have never said that the shuttle  didn't pick me up from the airport. That service was fine, but they never picked me up at the hotel, and after waiting 40minutes, I took a taxi. Also, Expedia sent me an email that said they had advocated my case with the driver, and he had denied my refund. I have my phone records calling the shuttle service, and they have record of me being on hold from Paris while they called the shuttle company for 25 minutes. How does a shuttle that didn't provide service get to deny my refund? I want my refund! 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: This matter is not resolved, I in no way violated terms as I received the code through Discover IT card. They have yet to explain how I can print out the hotel confirmation the day before I left for my trip.If they truly cancelled on Feb 17, there would be no confirmation of the itinerary. This is unacceptable and I ask the Revdex.com to take the proper measures in making sure this company does not treat customers like this. I also ask the Revdex.com to look into the 60 minute hold time experienced every time I call. Please take a closer look at this company and make them stop their deceptive practices. The CEO Dara K[redacted] should be the one addresses these complaints, as there are many. Do not let Expedia get away with leaving me stranded 1000 miles from home.Sincerely,[redacted]

May 22, 2016
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia, Inc. is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a refund request.
Our records indicate that the customer does have many itineraries booked through Expedia.com and also has lodged many complaints that have resulted in travel coupons being awarded.  Her letter does not provide the itinerary she is referring to and we will need that information to determine which booking we are looking into and what resolution we might be able to offer her. 
As our phone agent stated, our corporate team is a call out location so we cannot provide a number for her to contact us directly but if she will respond to this letter with the itinerary number, we will look into this matter right away.
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Roseanne G[redacted]
Tier 3 Corporate Customer Service

February 16, 2017 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Mr. [redacted]. We regret to hear that he did not accept our response and /or resolution offered. Expedia, Inc. is responding to the consumer complaint from Mr. [redacted] (Revdex.com case number [redacted]) regarding a hotel reservation. Our records indicate the customer has a permanent account with the email address [redacted]@cox.net that has an itinerary booked March 19, 2015, and January 31, 2015. He also has two single use guest accounts. In addition has an account that has been disabled. The customer is currently not enrolled in the Loyalty Program with the email address indicated. At this time we are requesting the customer please submit any additional information regarding his Expedia points; past email updates or received mailings reflecting Expedia points. This information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist further. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S[redacted] Corporate Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I wish to thank the Revdex.com  and Brittany in particular for the intermediation to reach a satisfactory solution and appreciate the fair behaviour of Expedia. I shall inform the Revdex.com  once the credit carconfirms that the credit was made Sincerely, [redacted]