February 14, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Ms [redacted] We regret to hear that she did not accept our response and /or resolution offeredExpedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservationAs stated previously, each airline has its own specific set of policies and procedures as does each ticket purchasedExpedia must abide by the airlines terms and conditions which the customer agreed to at the time of her self-booking the reservationExpedia contacted the airline directly on behalf of the customer and was advised by the airline that changes are not permittedExpedia makes every effort to ensure that our customers have a clear understanding of the terms and conditions associated with the travel items they are purchasingWe provide our users ample time to review the full details of the itinerary which the customer must agree to before completing the purchaseWe thank you for allowing us the opportunity to address the issues which have been brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Corporate Customer Service
Complaint: [redacted] I am rejecting this response because:First of all, [redacted] did not make the arrangements with Expedia, I [redacted] did! I had an agreement with Expedia that stated the liability coverage WAS included and I paid An additional $for the physical damage coverageThey obviously knew we were renting the car in Mexico, yet they still stated the coverage was included! In the "fine print" it states, "BASIC LIABILITY INSURANCE (PLI) IS INCLUDED IN THE BASIC RENTAL RATE What purpose does Expedia serve if they state one thing and doesn't hold to be true! I choose Expedia thinking they were a reputable company and would stand behind what they soldThey also should take a look at their Customer Service Dept, as they were no helpI called TWICE when were attempting to pick up the car and FIVE times after I got back with long "ON HOLD" delays each time! The last girl, Ellie couldn't tell me if Expedia was a member of the Revdex.com or not? And wouldn't give an address to file a complaint.Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I am writing to Expedia 1-Where were you in the first place I contacted your Customer Relations for times? Why didnt you give me appropriate answers? 2-I never used the email address starting with "spartak" you are talking aboutIt is not mineso I can not log in with that address 3-My Email address is ***@hotmail.com and I never changed my email address 4-If you are saying that my account is stolenWhy dont you avoid that or retrieve afterwards? 5-From now on I am just waiting Expedia to correct my account mail address back to ***@hotmail.com Of course with the reward balance over 100USD in my account with gold status Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: this response contains several inaccuracies I did not call on April to request a price adjustment I called because I looked at my bank statement and saw two charges from [redacted] at each I wanted to know why I was charged almost $dollars for flights that I chose in the $range With taxes and fees, they were $per flightI was told in a previous e-mail from Expedia from a MsRosalind B [redacted] that the package price I had agreed to was $2,Because I have NEVER seen that amount I have requested numerous times an itinerary or price summary with that amount but have not been provided suchThat is because that amount does not exist on anything I authorizedWhat Expedia provided to my bank is not proof of purchaseIt is proof of what was charged or in my case OVER charged.MsS [redacted] 's last response indicated that customers are given ample time to look at the price summary on the itinerary before purchasing and that is trueI have never disputed the prices that I agreed to pay that are on the itineraries I am disputing what I was actually charged which is a blatant overcharge with no paper trail to back it up.The sentence in MsS [redacted] 's response about being disconnected rather than hung up on is very hard to believe The supervisor was clearly done talking to me and when I kept pressing for some kind of proof that I had agreed to or even knew that my plane tickets had been inflated almost $per ticket, the line went deadI was completely shocked and appalled that I had been treated so badlyThe statement that the reptried to call me back is just a blatant lieI was so upset that I was hung up on after spending several hours on the phone that I would have answered and I do carry my phone with me at all times After Googling Expedia complaints, poor customer service, rude representatives and being hung up on are common practiceAs are overcharges and Expedia refusing to refund money.At this point, I have invested way too much time to drop this matter and I will do whatever it takes to have the money that was overcharged refunded to me Expedia has provided nothing but excuses and lies and refuses to show any proof that I authorized plane tickets at $each Because I did not Let's please end this before more time is lost and I have to go forward with other options to retrieve my money I wish this company would show some integrity and do what is right to correct a wrong rather than to give excuse after excuse and no valid proof I will not drop this because I know that I am being taken advantage of by a large company that has a very, very bad reputation.Sincerely, [redacted]
Attention Revdex.com, I accidentally indicated in a response this morning that this matter is still unresolved from Expedia, however, I read their statement from May and I am satisfied This matter has been resolved My contact info is : [redacted] ***
Complaint: [redacted] I am rejecting this response because: Expedia only responded to what had transpired and put entire responsibility to the airline What resolution have they provided in the last response? Can Expedia show prove of at least having made contact with airline regarding the refund since submission of required documents to airline in March of 2016? Can Expedia show that they have responded to my follow up emails since end of May as a courtesy to the customer? According to Expedia, if Aeroflot never responded to the submission, they will never ever get back to me, hence case dropped? The problem is Expedia had the case with airline and Expedia assigned a case number (supposedly to assist me but intent was to drop) so I can only go after Expedia for the outcome of the airline's decision If Expedia can provide proof on and above, I will rest my case Simple enough! If Expedia would have advised that it would be easier for me to make direct contact with airline, say so I do not need to go through an intermediary They took the case (which they should as ticket was purchased ) but just dropped it and blame the airline Please DO publish this: The fact of the matter is Expedia has been providing extremely poor customer services as many people on the web had claimed which I agree Once they earned your business, they will leave you alone and never care about you again So no more Expedia and the word will spread!Sincerely, [redacted] **
October 3, Revdex.com Expedia – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia.com is responding to the consumer complaint from [redacted] (Revdex.com complaint # [redacted] ) regarding the flight reservation refund Our records show on September 26, 2016, Ms [redacted] self-booked an Expedia.com flight reservation for two passengers via booking number [redacted] in the amount of $plus travel insurance of $We understand from Ms [redacted] ’s complaint, she was charged a full fare for one of the passengers booked which is an infant and after contacting customer support for assistance no proper resolution was providedThe customer is requesting a full refund for the infant fare charged incorrectly Upon researching the customer’s complaint, we can confirm on September 26, 2016, when Ms [redacted] brought this matter to our attention, her request was escalated to a corporate customer service supervisor and refunds in the amounts of $and $were processed back to the original form of payment for the infant fare and the travel insuranceAs usual the credit card company will make the credit available depending on their refund timing policies Expedia’s goal is to provide an exceptional customer experienceWe do regret any inconvenience she has encountered in resolving this matterAs a refund has been given to the customer and the issue has been resolved to Ms [redacted] ’s desired outcome, Expedia considers this matter closed We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Angel A [redacted] Tier Customer Service
April 29, Revdex.com E.com - Alaska, Oregon & [redacted] Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
Complaint: [redacted] I am rejecting this response because: Expedia is ignoring the fact that we had made last minute non-refundable tickets on alaska airlines to [redacted] that we had to let go/got forfeited since we didn’t make the trip - owing to no hotel reservation And not charging us for the hotel reservation when there was no confirmed reservation when we got a confirmation from Expedia is not the issue we are complaining about In two instanced I had called Expedia customer service to help with an alternate hotel reservation, but they couldn’t help since there were no hotels availableOne such call also issued me a service ticket - Ref# S# [redacted] There were no hotels available on these dates as the city was sold out and Expedia was not able to provide me an alternate reservation I tweeted my frustrations on social media and Expedia respondedThe interaction is as below: As you will note, Expedia is ignoring my flight reservations and $credit was not accepted by me Our family was really looking forward to see the Northern Lights and we were waiting for this month for long to go and see them in [redacted] Unfortunately owing to Expedia's good up we missed all of it and will now have to replan our visit next year They sent us a confirmation when the hotel was not confirmed We are bumped by the ignorance and poor customer commitment and service shown by ExpediaHow will I ever get the confidence to get back on their site and make another reservation I would need a full refund for our airfare Sincerely, [redacted]
We have reviewed the below request and found that Ms [redacted] cancelled the flight reservation and were advised that full refund will be processed for the bookingUnfortunately, refund was not processed due to an error We have already processed the refund for SG$ to the original form of payment and the customer is notified with refund timeframe of 5-working days Thanks, Prabind K***
July 11, Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding Expedia Rewards PointsWe understand Mr [redacted] is asking for his past rewards points to be honored.To fully research the customer’s account we request that he provide the email address or email addresses that has been used for a permanent account in the past.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely,Hayden J [redacted] Tier Customer Service
June 24, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on June 4, 2015, Ms [redacted] booked a two-night stay at the [redacted] New Orleans from June 5, 2015, through June 7, The hotel policy in place at the time of booking was as follows; Cancellation and Change Policy: Refundable Cancellations or changes made after 4:PM local hotel time, Thursday, June 04, are subject to a hotel fee equal to night(s) plus taxes and fees Cancellations or changes made after cheare subject to a hotel fee equal to 100% of the total amount paid for the reservation We understand from Ms [redacted] complaint that on the following day, she noticed a decrease in the price of the hotel booking for the days that she requestedShe stated that she contacted our office and asked if she could take advantage of the lower rate and was told that she could not due to the cancellation policyMs [redacted] responded that she did not agree and that the policy did not exist Ms [redacted] also stated that when she arrived at the hotel, she was informed that an Expedia representative had canceled it for medical reasonsOverall; she was unhappy with the level of customer service that she received When Ms [redacted] contacted our office on June 5, 2015, requesting to cancel and rebook her reservation at the lower rate, our representative referenced the cancellation policy and informed her that the penalty phase had begun and that cancelling would not result in a refundMs [redacted] stated that the policy states that a person could cancel their reservation, but doesn’t mention the limitations of that option We regret any inconvenience this may have caused Ms [redacted] and apologize for the level of customer service that she describedUnfortunately, as a travel agency, Expedia is subject to the rules and restrictions of the vendors whose services we sellWe act only as an agent for their product and do not have the authority to override or to change their policiesAll information found on our website is maintained by the individual propertyWe solely rely on the information they provide us We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
March 14, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding the reported use of his credit card by an unauthorized person We understand Mr [redacted] is requesting that Expedia refund the amount charged to his credit card Our records indicate that Mr [redacted] credit card was used to secure itinerary [redacted] , for a reservation at the [redacted] to arrive on February 5, and checking out February 10, Expedia was notified by Mr [redacted] that his card had been used without his permission and our Transaction Processing depart, which is tasked with investigating such reports, took over this case Their investigation did show this was a fraudulent transaction however the person who made the reservation, and used the card, stayed at the hotel and the hotel had been paid for the stay Expedia is not able to refund money under these circumstances, as it has already been forwarded to the vendor Our Transaction Processing group shows that on February 6, this information was provided to Mr [redacted] and he was directed to file a complaint with his bank as it is his bank, which would be responsible for pursuing this matter and returning his funds We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: As a consumer I feel I've a right to know what I'm paying forMy husband asked what we paid for trip insurance, how much was the room etc and I honestly couldn't tell him because I didn't know that information wouldn't be provided in my itinerary/receiptThere was no indication when I booked the trip as a pkg that I wouldn't have access to my charges Imagine a cell phone or utility bill with no explanation of chargesI honesty don't understand how this practice is legalI think Expedia needs to make it crystal clear a consumer has no rights to their booked charge information when choosing a package deal Sincerely, [redacted]
This is my third and final advisement to Expedia to REVIEW AND LISTEN TO THE CALL as it is clearly an offer made by YOUR REPRESENTATIVEIf Expedia fails to do it's due diligence and research the call that was recorded on the date in question I will have no other option but to pursue this in another legal venueI will cancel all pending bookings, and cease all future bookings with your companyAdditionally, I will liquidate all shares which I currently hold in your company as I will not transactions business with any company that does not uphold it's word or value it's customers and shareholders Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
July 28, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding her Expedia accountWe understand the customer is requesting to no longer receive promotional emails from Expedia Expedia was able to confirm that the customer had two Expedia accounts associated with the email address provided in the Revdex.com complaint, which have both been disabledIt can take approximately days from the time the account is disabled to stop receiving promotional emails from Expedia Additionally, Expedia has forwarded the customer’s concerns to our email marketing department to request any further promotional emails are no longer sent to the customer We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Nicole P [redacted] Tier Customer Service
November 28, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservation We understand Mr [redacted] is inquiring why the customer did not qualify for the Best Price GuaranteeOn November 25, 2016, we received receipt of the Revdex.com complaint Our records reflect on October 23, 2016, the customer self-booked a hotel reservation at the Cherry Orchard Inn chedate November 10, 2016, check-out date November 13, The customer is stating they did not qualify for the Best Price Guarantee; however the customer disagrees Upon further researching this matter, we can confirm on October 23, 2016, the customer submitted a Best Price Guarantee claim form with an attachment Expedia advised the customer that we work from a live inventory and prices and or availability can fluctuateExpedia advised the screen shot that the customer sent did not include the room type and Expedia could not confirm the lower price As a courtesy Expedia would honor the Best Price Guarantee and Expedia would refund the customer for the difference and Expedia would apply the $coupon within 3-weeks once the trip was completed In reviewing the customer’s account on November 6, 2016, the hotel reservation was canceled per the customer’s request and the customer was refunded in the amount of $back on to the original form of payment Since the reservation was canceled, Expedia could not apply the coupon onto the customer’s account Expedia offers a Best Price Guarantee PromotionIf the customer finds a lower rate on Expedia or on another U.Sbased website within hours of booking with Expedia, we will credit or refund the difference in priceThe Terms and Conditions for the Best Price Guarantee Promotion states as follows Must be "Apples to Apples" Comparison The Best Price Guarantee is available only for exact itinerary matchesFor example, the specific airline numbers, hotel (including room type), ship and cabin category, rental car company and vehicle class, applicable refund policy, and the exact same dates and times of travel or service as booked through Expedia.com Verification of Claims All requests, including receipts, are subject to verification by Expedia.com Expedia.com will not accept screenshots or other purported evidence of a lower price that cannot be independently confirmed by Expedia.com personnelNor will Expedia.com verify any request that it believes, in its sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith For full terms and conditions of the Best Price Guarantee program, please copy and paste the following URL into a web browser – https://www.expedia.com/p/info-other/guarantees We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Tier Customer Service
October 13, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservation We understand the customer is requesting a refund for their hotel reservationOn October 13, 2015, we contacted the customer to acknowledge receipt of their Revdex.com complaint Our records indicate on September 10, 2015, the customer self-booked a hotel reservation, itinerary number [redacted] , using Expedia websiteHotel stay was at the [redacted] in Amalfi Coast, Italy for cheon September 21, 2015, and check-out on September 24, We strongly recommend to our customers who choose to book their travel on their own to carefully review the details of the trip as well as the fare rules or cancellation policies and to call us immediately if there are any discrepancies or additional questions before purchasing the itinerary We can confirm the customer contacted us on September 14, 2015, to reconfirm the reservation cancellation The terms and conditions agreed to at the time of booking were as follows: Cancellations or changes made after 11:PM on Monday, September 14, are subject to a hotel fee equal to 100% of the total amount paid for the reservation Cancellations or changes made after cheare subject to a hotel fee equal to 100% of the total amount paid for the reservation After reviewing the customer’s actual booking and cancellation sessions, we were able to confirm the customer successfully cancelled the reservation online on September 14, 2015, and agreed to a full refundExpedia contacted the hotel to determine why the customer was charged and was advised the terms and conditions provided were incorrect; the reservation was non-refundableDue to this error, Expedia will honor the cancellation policyOn October 13, 2015, Expedia processed a refund of EUR(USD 370.00), back to the customer’s original form of paymentThe time it takes to post to Mr [redacted] ’s account depends on how quickly his credit card company processes refundsWe regret any inconvenience this matter has caused We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Britt M [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: They didn't make any compensation for leaving me stranded in a snowstorm If their business is to make reservations only, then I got to the Payless counter and essentially had NO reservation So it is BS that they can do this and continue to represent Payless when they sell YOUR reservation to a higher bidder which is what they admitted doing to me Expedia should immediately cease to make reservations for Payless if this is what they do Ridiculous Thanks for trying, though.Sincerely, [redacted]
February 14, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Ms [redacted] We regret to hear that she did not accept our response and /or resolution offeredExpedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservationAs stated previously, each airline has its own specific set of policies and procedures as does each ticket purchasedExpedia must abide by the airlines terms and conditions which the customer agreed to at the time of her self-booking the reservationExpedia contacted the airline directly on behalf of the customer and was advised by the airline that changes are not permittedExpedia makes every effort to ensure that our customers have a clear understanding of the terms and conditions associated with the travel items they are purchasingWe provide our users ample time to review the full details of the itinerary which the customer must agree to before completing the purchaseWe thank you for allowing us the opportunity to address the issues which have been brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Corporate Customer Service
Complaint: [redacted] I am rejecting this response because:First of all, [redacted] did not make the arrangements with Expedia, I [redacted] did! I had an agreement with Expedia that stated the liability coverage WAS included and I paid An additional $for the physical damage coverageThey obviously knew we were renting the car in Mexico, yet they still stated the coverage was included! In the "fine print" it states, "BASIC LIABILITY INSURANCE (PLI) IS INCLUDED IN THE BASIC RENTAL RATE What purpose does Expedia serve if they state one thing and doesn't hold to be true! I choose Expedia thinking they were a reputable company and would stand behind what they soldThey also should take a look at their Customer Service Dept, as they were no helpI called TWICE when were attempting to pick up the car and FIVE times after I got back with long "ON HOLD" delays each time! The last girl, Ellie couldn't tell me if Expedia was a member of the Revdex.com or not? And wouldn't give an address to file a complaint.Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I am writing to Expedia 1-Where were you in the first place I contacted your Customer Relations for times? Why didnt you give me appropriate answers? 2-I never used the email address starting with "spartak" you are talking aboutIt is not mineso I can not log in with that address 3-My Email address is ***@hotmail.com and I never changed my email address 4-If you are saying that my account is stolenWhy dont you avoid that or retrieve afterwards? 5-From now on I am just waiting Expedia to correct my account mail address back to ***@hotmail.com Of course with the reward balance over 100USD in my account with gold status Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: this response contains several inaccuracies I did not call on April to request a price adjustment I called because I looked at my bank statement and saw two charges from [redacted] at each I wanted to know why I was charged almost $dollars for flights that I chose in the $range With taxes and fees, they were $per flightI was told in a previous e-mail from Expedia from a MsRosalind B [redacted] that the package price I had agreed to was $2,Because I have NEVER seen that amount I have requested numerous times an itinerary or price summary with that amount but have not been provided suchThat is because that amount does not exist on anything I authorizedWhat Expedia provided to my bank is not proof of purchaseIt is proof of what was charged or in my case OVER charged.MsS [redacted] 's last response indicated that customers are given ample time to look at the price summary on the itinerary before purchasing and that is trueI have never disputed the prices that I agreed to pay that are on the itineraries I am disputing what I was actually charged which is a blatant overcharge with no paper trail to back it up.The sentence in MsS [redacted] 's response about being disconnected rather than hung up on is very hard to believe The supervisor was clearly done talking to me and when I kept pressing for some kind of proof that I had agreed to or even knew that my plane tickets had been inflated almost $per ticket, the line went deadI was completely shocked and appalled that I had been treated so badlyThe statement that the reptried to call me back is just a blatant lieI was so upset that I was hung up on after spending several hours on the phone that I would have answered and I do carry my phone with me at all times After Googling Expedia complaints, poor customer service, rude representatives and being hung up on are common practiceAs are overcharges and Expedia refusing to refund money.At this point, I have invested way too much time to drop this matter and I will do whatever it takes to have the money that was overcharged refunded to me Expedia has provided nothing but excuses and lies and refuses to show any proof that I authorized plane tickets at $each Because I did not Let's please end this before more time is lost and I have to go forward with other options to retrieve my money I wish this company would show some integrity and do what is right to correct a wrong rather than to give excuse after excuse and no valid proof I will not drop this because I know that I am being taken advantage of by a large company that has a very, very bad reputation.Sincerely, [redacted]
Attention Revdex.com, I accidentally indicated in a response this morning that this matter is still unresolved from Expedia, however, I read their statement from May and I am satisfied This matter has been resolved My contact info is : [redacted] ***
Complaint: [redacted] I am rejecting this response because: Expedia only responded to what had transpired and put entire responsibility to the airline What resolution have they provided in the last response? Can Expedia show prove of at least having made contact with airline regarding the refund since submission of required documents to airline in March of 2016? Can Expedia show that they have responded to my follow up emails since end of May as a courtesy to the customer? According to Expedia, if Aeroflot never responded to the submission, they will never ever get back to me, hence case dropped? The problem is Expedia had the case with airline and Expedia assigned a case number (supposedly to assist me but intent was to drop) so I can only go after Expedia for the outcome of the airline's decision If Expedia can provide proof on and above, I will rest my case Simple enough! If Expedia would have advised that it would be easier for me to make direct contact with airline, say so I do not need to go through an intermediary They took the case (which they should as ticket was purchased ) but just dropped it and blame the airline Please DO publish this: The fact of the matter is Expedia has been providing extremely poor customer services as many people on the web had claimed which I agree Once they earned your business, they will leave you alone and never care about you again So no more Expedia and the word will spread!Sincerely, [redacted] **
October 3, Revdex.com Expedia – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia.com is responding to the consumer complaint from [redacted] (Revdex.com complaint # [redacted] ) regarding the flight reservation refund Our records show on September 26, 2016, Ms [redacted] self-booked an Expedia.com flight reservation for two passengers via booking number [redacted] in the amount of $plus travel insurance of $We understand from Ms [redacted] ’s complaint, she was charged a full fare for one of the passengers booked which is an infant and after contacting customer support for assistance no proper resolution was providedThe customer is requesting a full refund for the infant fare charged incorrectly Upon researching the customer’s complaint, we can confirm on September 26, 2016, when Ms [redacted] brought this matter to our attention, her request was escalated to a corporate customer service supervisor and refunds in the amounts of $and $were processed back to the original form of payment for the infant fare and the travel insuranceAs usual the credit card company will make the credit available depending on their refund timing policies Expedia’s goal is to provide an exceptional customer experienceWe do regret any inconvenience she has encountered in resolving this matterAs a refund has been given to the customer and the issue has been resolved to Ms [redacted] ’s desired outcome, Expedia considers this matter closed We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Angel A [redacted] Tier Customer Service
Complaint: [redacted] The issue is unresolved Sincerely, [redacted]
April 29, Revdex.com E.com - Alaska, Oregon & [redacted] Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
Complaint: [redacted] I am rejecting this response because: Expedia is ignoring the fact that we had made last minute non-refundable tickets on alaska airlines to [redacted] that we had to let go/got forfeited since we didn’t make the trip - owing to no hotel reservation And not charging us for the hotel reservation when there was no confirmed reservation when we got a confirmation from Expedia is not the issue we are complaining about In two instanced I had called Expedia customer service to help with an alternate hotel reservation, but they couldn’t help since there were no hotels availableOne such call also issued me a service ticket - Ref# S# [redacted] There were no hotels available on these dates as the city was sold out and Expedia was not able to provide me an alternate reservation I tweeted my frustrations on social media and Expedia respondedThe interaction is as below: As you will note, Expedia is ignoring my flight reservations and $credit was not accepted by me Our family was really looking forward to see the Northern Lights and we were waiting for this month for long to go and see them in [redacted] Unfortunately owing to Expedia's good up we missed all of it and will now have to replan our visit next year They sent us a confirmation when the hotel was not confirmed We are bumped by the ignorance and poor customer commitment and service shown by ExpediaHow will I ever get the confidence to get back on their site and make another reservation I would need a full refund for our airfare Sincerely, [redacted]
We have reviewed the below request and found that Ms [redacted] cancelled the flight reservation and were advised that full refund will be processed for the bookingUnfortunately, refund was not processed due to an error We have already processed the refund for SG$ to the original form of payment and the customer is notified with refund timeframe of 5-working days Thanks, Prabind K***
July 11, Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding Expedia Rewards PointsWe understand Mr [redacted] is asking for his past rewards points to be honored.To fully research the customer’s account we request that he provide the email address or email addresses that has been used for a permanent account in the past.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely,Hayden J [redacted] Tier Customer Service
June 24, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on June 4, 2015, Ms [redacted] booked a two-night stay at the [redacted] New Orleans from June 5, 2015, through June 7, The hotel policy in place at the time of booking was as follows; Cancellation and Change Policy: Refundable Cancellations or changes made after 4:PM local hotel time, Thursday, June 04, are subject to a hotel fee equal to night(s) plus taxes and fees Cancellations or changes made after cheare subject to a hotel fee equal to 100% of the total amount paid for the reservation We understand from Ms [redacted] complaint that on the following day, she noticed a decrease in the price of the hotel booking for the days that she requestedShe stated that she contacted our office and asked if she could take advantage of the lower rate and was told that she could not due to the cancellation policyMs [redacted] responded that she did not agree and that the policy did not exist Ms [redacted] also stated that when she arrived at the hotel, she was informed that an Expedia representative had canceled it for medical reasonsOverall; she was unhappy with the level of customer service that she received When Ms [redacted] contacted our office on June 5, 2015, requesting to cancel and rebook her reservation at the lower rate, our representative referenced the cancellation policy and informed her that the penalty phase had begun and that cancelling would not result in a refundMs [redacted] stated that the policy states that a person could cancel their reservation, but doesn’t mention the limitations of that option We regret any inconvenience this may have caused Ms [redacted] and apologize for the level of customer service that she describedUnfortunately, as a travel agency, Expedia is subject to the rules and restrictions of the vendors whose services we sellWe act only as an agent for their product and do not have the authority to override or to change their policiesAll information found on our website is maintained by the individual propertyWe solely rely on the information they provide us We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
March 14, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding the reported use of his credit card by an unauthorized person We understand Mr [redacted] is requesting that Expedia refund the amount charged to his credit card Our records indicate that Mr [redacted] credit card was used to secure itinerary [redacted] , for a reservation at the [redacted] to arrive on February 5, and checking out February 10, Expedia was notified by Mr [redacted] that his card had been used without his permission and our Transaction Processing depart, which is tasked with investigating such reports, took over this case Their investigation did show this was a fraudulent transaction however the person who made the reservation, and used the card, stayed at the hotel and the hotel had been paid for the stay Expedia is not able to refund money under these circumstances, as it has already been forwarded to the vendor Our Transaction Processing group shows that on February 6, this information was provided to Mr [redacted] and he was directed to file a complaint with his bank as it is his bank, which would be responsible for pursuing this matter and returning his funds We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: As a consumer I feel I've a right to know what I'm paying forMy husband asked what we paid for trip insurance, how much was the room etc and I honestly couldn't tell him because I didn't know that information wouldn't be provided in my itinerary/receiptThere was no indication when I booked the trip as a pkg that I wouldn't have access to my charges Imagine a cell phone or utility bill with no explanation of chargesI honesty don't understand how this practice is legalI think Expedia needs to make it crystal clear a consumer has no rights to their booked charge information when choosing a package deal Sincerely, [redacted]
This is my third and final advisement to Expedia to REVIEW AND LISTEN TO THE CALL as it is clearly an offer made by YOUR REPRESENTATIVEIf Expedia fails to do it's due diligence and research the call that was recorded on the date in question I will have no other option but to pursue this in another legal venueI will cancel all pending bookings, and cease all future bookings with your companyAdditionally, I will liquidate all shares which I currently hold in your company as I will not transactions business with any company that does not uphold it's word or value it's customers and shareholders Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
July 28, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding her Expedia accountWe understand the customer is requesting to no longer receive promotional emails from Expedia Expedia was able to confirm that the customer had two Expedia accounts associated with the email address provided in the Revdex.com complaint, which have both been disabledIt can take approximately days from the time the account is disabled to stop receiving promotional emails from Expedia Additionally, Expedia has forwarded the customer’s concerns to our email marketing department to request any further promotional emails are no longer sent to the customer We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Nicole P [redacted] Tier Customer Service
November 28, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservation We understand Mr [redacted] is inquiring why the customer did not qualify for the Best Price GuaranteeOn November 25, 2016, we received receipt of the Revdex.com complaint Our records reflect on October 23, 2016, the customer self-booked a hotel reservation at the Cherry Orchard Inn chedate November 10, 2016, check-out date November 13, The customer is stating they did not qualify for the Best Price Guarantee; however the customer disagrees Upon further researching this matter, we can confirm on October 23, 2016, the customer submitted a Best Price Guarantee claim form with an attachment Expedia advised the customer that we work from a live inventory and prices and or availability can fluctuateExpedia advised the screen shot that the customer sent did not include the room type and Expedia could not confirm the lower price As a courtesy Expedia would honor the Best Price Guarantee and Expedia would refund the customer for the difference and Expedia would apply the $coupon within 3-weeks once the trip was completed In reviewing the customer’s account on November 6, 2016, the hotel reservation was canceled per the customer’s request and the customer was refunded in the amount of $back on to the original form of payment Since the reservation was canceled, Expedia could not apply the coupon onto the customer’s account Expedia offers a Best Price Guarantee PromotionIf the customer finds a lower rate on Expedia or on another U.Sbased website within hours of booking with Expedia, we will credit or refund the difference in priceThe Terms and Conditions for the Best Price Guarantee Promotion states as follows Must be "Apples to Apples" Comparison The Best Price Guarantee is available only for exact itinerary matchesFor example, the specific airline numbers, hotel (including room type), ship and cabin category, rental car company and vehicle class, applicable refund policy, and the exact same dates and times of travel or service as booked through Expedia.com Verification of Claims All requests, including receipts, are subject to verification by Expedia.com Expedia.com will not accept screenshots or other purported evidence of a lower price that cannot be independently confirmed by Expedia.com personnelNor will Expedia.com verify any request that it believes, in its sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith For full terms and conditions of the Best Price Guarantee program, please copy and paste the following URL into a web browser – https://www.expedia.com/p/info-other/guarantees We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Tier Customer Service
October 13, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservation We understand the customer is requesting a refund for their hotel reservationOn October 13, 2015, we contacted the customer to acknowledge receipt of their Revdex.com complaint Our records indicate on September 10, 2015, the customer self-booked a hotel reservation, itinerary number [redacted] , using Expedia websiteHotel stay was at the [redacted] in Amalfi Coast, Italy for cheon September 21, 2015, and check-out on September 24, We strongly recommend to our customers who choose to book their travel on their own to carefully review the details of the trip as well as the fare rules or cancellation policies and to call us immediately if there are any discrepancies or additional questions before purchasing the itinerary We can confirm the customer contacted us on September 14, 2015, to reconfirm the reservation cancellation The terms and conditions agreed to at the time of booking were as follows: Cancellations or changes made after 11:PM on Monday, September 14, are subject to a hotel fee equal to 100% of the total amount paid for the reservation Cancellations or changes made after cheare subject to a hotel fee equal to 100% of the total amount paid for the reservation After reviewing the customer’s actual booking and cancellation sessions, we were able to confirm the customer successfully cancelled the reservation online on September 14, 2015, and agreed to a full refundExpedia contacted the hotel to determine why the customer was charged and was advised the terms and conditions provided were incorrect; the reservation was non-refundableDue to this error, Expedia will honor the cancellation policyOn October 13, 2015, Expedia processed a refund of EUR(USD 370.00), back to the customer’s original form of paymentThe time it takes to post to Mr [redacted] ’s account depends on how quickly his credit card company processes refundsWe regret any inconvenience this matter has caused We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Britt M [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: They didn't make any compensation for leaving me stranded in a snowstorm If their business is to make reservations only, then I got to the Payless counter and essentially had NO reservation So it is BS that they can do this and continue to represent Payless when they sell YOUR reservation to a higher bidder which is what they admitted doing to me Expedia should immediately cease to make reservations for Payless if this is what they do Ridiculous Thanks for trying, though.Sincerely, [redacted]