March 2, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a refund requestWe understand Ms [redacted] is requesting the return of a first night fee from a hotel reservation that was cancelledOn March 2, we attempted to contact the customer to acknowledge receipt of their Revdex.com complaint and verify the itinerary number Our records reflect that the customer has booked and subsequently cancelled itineraries for and dates Four of the booked and cancelled itineraries were for the Grand Miramar All Luxury Suites & Residences, Puerto Vallarta, MexicoWe would like the customer to be aware that all finalized itineraries are forwarded to the property immediately and many “hotel collect” properties do charge a deposit or even the full reservation amount, depending on how close the arrival date is to the booking date The deposit/charge policies are set by the hotels and Expedia has no input regarding their terms Expedia finds the following booked and cancelled reservations for the Miramar Resort • Itinerary [redacted] arrival date MAY • Itinerary [redacted] arrival date MAY • Itinerary [redacted] arrival date JUN • Itinerary [redacted] arrival date JUN Although Ms [redacted] did not give the itinerary number in her complaint, we believe the itinerary in question is [redacted] The hotel does note in their online profile that “There is an advance purchase requirement to book this room.”, but they do not expand on what the advance purchase amount, is or when it is debited On March 2, Expedia contacted the Miramar All Luxury Suites & Residences and spoke to Caesar in reservations to advocate on behalf of the customer, with regards to a refund of the $deducted from her credit card by the hotel As this was a Hotel Collect reservation, the hotel is the merchant of record and would be the refunding party The hotel agent advised that they authorized a full refund of the deposit on January 30, Caesar will follow up today with the accounting department to inquire as to whether the refund has been processed and if not, he will request that it be escalated and done right away We have also spoken with the Miramar about updating their site profile to provide the information that they charge the first night of a reservation, at the time of booking They will be reviewing their Expedia profile to revise it so customers will know to plan for the initial charge We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
August 10, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you The information provided in the complaint we received was not linked to an account or an itineraryAt this time we are requesting Ms [redacted] please provide an itinerary number and the email address associated to her accountThis information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist further We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
Revdex.com May 02, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia.com regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a tour booking We understand Mr [redacted] is currently requesting a refund of $66.00USD The customer stated he arrived for the tour on February 17, 2016, but was advised by the vendor there was no tour scheduled for that date On February 19, 2016, per Mr [redacted] , he contacted Expedia.com customer service and requested a full refund of the booking, and the agent advised, he would receive a confirmation of the refund in addition to a $50.00USD coupon, due to the inconvenience However, the customer states the refund was never issued by Expedia.com and he had to contact Expedia.com via phone on April 11, 2016, to follow up on the refund status On the call, the customer stated he was promised a call back within hours, which never happened Therefore, no resolution has been provided by Expedia.com On April 13, 2016, we received receipt of the Revdex.com complaint On February 03, 2016, our records indicate the customer self-booked an activity reservation for three travelers via Expedia.com, itinerary [redacted] with Daytona International Speedway Tour, for a total of $66.00USD The activity was scheduled for February 17, 2016, at 10:00AM Our records indicate between February 18, and April 27, 2016, the customer contacted Expedia.com customer service department to request a refund of the booking No action was taken by our agents during the first two calls, as the agents were not able to reach out to the vendor to validate the customer’s complaintOn April 26, 2016, Expedia.com sent the customer a notification via e-mail advising the vendor had denied the refund Apparently there was misunderstanding from the vendor which led them to deny the refund In reviewing the customer’s account, we have verified there was a content error in the tickets issued via itinerary [redacted] We have confirmed with the ticketing department of Daytona International Speedway Tour, there were no tours scheduled for the date the customer booked We also confirmed on April 27, 2016, Expedia.com processed a $66.00USD refund back to the original form of payment, in addition to adding a $50.00USD coupon into the customer’s account due to the inconvenienceThe refund will reflect on the customer’s original form of payment within 3-business days Expedia is committed to providing an excellent standard of service to our customers However, there are times when we are unable to reach all of their expectations We apologize that the customer service Mr [redacted] has received did not reflect this The feedback that Mr [redacted] has provided to us will be helpful in looking at our customer service and gauging our customer’s satisfaction and perceptions For your assurance, we are forwarding this to the appropriate department to take into consideration in our continuous effort to provide better service to our customers We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Misleide B [redacted] Tier - Customer Service
February 9, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on January 14, 2017, Ms [redacted] booked a four-night stay at the Byblos Resort & Casino from January 14, 2017, through January 18, We have confirmed the reservation was purchased by the customer or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representative We understand that Ms [redacted] is requesting a refund because she was not pleased with the condition of the propertyMs***s stated that she was told her room would not be available for two or three hours upon arrival and she decided to cancel and book another locationShe is now requesting a refund of her initial booking plus the difference in what she paid for the alternative location Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasingWe provide selection details on several pages for review including the final payment screenExpedia.com serves as a third party intermediary for companies with which we do business such as hotels, car rental agencies, and airlines; as such we must abide by and enforce the terms and conditions set forth by our partners As Ms [redacted] acted on her own behalf as the travel arranger, she is responsible to select the proper amenities conducive to her travel needsFurthermore, as Ms [redacted] or an authorized user of the account agreed to the Terms and Conditions of the booking which were as follows; Cancellation and Change Policy: Non-Refundable The room type and rate selected are non-refundableShould you change or cancel this reservation for any reason, your payment will not be refunded Cancellations or changes made after cheare subject to a hotel fee equal to 100% of the total amount paid for the reservation Expedia.com acts only as a third party intermediary for hotels and has no control over the hotel, any of the employees or customersHowever, if one of our customers has an unsatisfactory experience during their trip, we try to assist our customers to resolve any issues they encounterMoving forward we encourage Ms [redacted] to contact our customer service team from the hotel if the accommodations are not satisfactory upon arrivalThis enables us to attempt to find a resolution at that time, rather than after the factWe contacted property management on February 9, 2017, and advocated for a refund on Ms***’s behalf, regrettably, our request was denied Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Corporate Correspondence Team
September 10, Revdex.com Expedia – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia.com is responding to the consumer complaint from [redacted] (Revdex.com complaint # [redacted] ) regarding a hotel reservation refund request Our records show on September 6, 2016, Ms [redacted] self-booked an Opaque hotel reservation via itinerary # [redacted] with a chedate as September 9, 2016, for a total of $We understand from Ms [redacted] ’ complaint, due to a possible site error the wrong type of property was given after the reservation was bookedThe customer also stated after contacting customer support, no proper resolution was providedMs [redacted] is requesting a full refund due to a site error Upon researching the customer’s complaint, we can confirm on September 8, 2016, when Ms [redacted] brought this matter to our attention, a $refund was processed back to the original form of payment Expedia’s goal is to provide an exceptional customer experienceWe do regret any inconvenience she has encountered in resolving this matterAs compensation was already provided, Expedia considers this matter closed We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Angel A [redacted] Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not satisfactory to meI had waste over months to plead for my refund and response was unacceptableI believe that only after Expedia was advised of my complaint with the B.B.B After almost months they gave in and gave me the refund which was placed back in my account just days agoAt this point I would like to dismiss the complaint and thank B.B.B for there assistance and know that I will never use Expedia again.Sincerely, [redacted]
Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservations As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Tier Customer Service
Complaint: [redacted] I am rejecting this response because: I DID RESPOND TO THE COMPLAINT, IN GREAT DETAIL IN FACT! Must have been a glitch Expedia finally paid me back months later That’s unacceptable in my opinion still Not only that, But I paid in American dollars and they paid me back in NZ for about a $loss on my part Close the case, I’m exhausted after months of fighting I’ll never use them again ***
Complaint: [redacted] I am rejecting this response because: The geniuses at Expedia can't realize that now the dates have passed for what I paid forTheir solution of just refunding my money would not have allowed me to go on the toursIn addition to a refund I will seek compensation for further damages caused by Expedia's negligence and fail to actI am also demanding interest for the time the money was stolen from meI continue to be dissatisfied by Expedia's lack of initiative in resolving this issueI had to file a complaint to get a genuine responseActions will have consequences
Complaint: [redacted] I am rejecting this response because: My family and I bought from Expedia a round trip premium economy ticket Jun 9th Sofia to Newark (USA) via Frankfurt and return on Sep 13th from JFK to Sofia via Munich(ITINERARY WITH EXPEDIA [redacted] )We changed our return in August from the 13th to the 7th of September trough Expedia and paid a fee for the change of the return portion of the ticketHowever, Expedia did not book us on a premium economy flight from JFK to Munich, which was our original flight and what we paid for, but rather put us on an economy flight to MunichHorrible mistake!!! The difference in price is huge and Expedia ripped us offI called Expedia today and after an hour on the phone the rep said that they would look into the matter and fix their mistake, but nothing was doneOur booking remains economyThe rep was just lying and ran from responsibilityToday Sep 7th my family and I (all four people) would have to fly premium economy, which in addition to better seating allows us for extra luggage which we came with and need to bring backSince Expedia charged is for a premium economy ticket and when changing the return booked us economy they ripped us off charging us for a service we will not be usingExpedia needs to compensate us for the overcharge or change our return to premium economy immediately Today we will try to upgrade our ticket with the airline at the airport from economy to premiumThese charges would have to be given to us as credit by Expedia for billing us for premium economy and instead booking us for economyIf the airline doe not have premium economy seats Expedia should refund us for the difference in airfares between premium economy and economy and pay for our excess luggage(Premium economy allows for two bags per person, and economy allows for one bagwe came with two bags and would need Expedia to pay for the excess bags on the return).Sincerely, [redacted]
May 25, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a package reservation We understand Mr [redacted] is requesting a refund On May 8, we received the receipt of the Revdex.com complaint the Revdex.com complaint Our records reflect on September 3, 2015, the customer self-booked a package reservation, using Expedia.com Travel was on US Airlines, departing September 7, 2015, from Detroit, Michigan to New York; returning on September 9, 2015, from New York to Detroit, MichiganThe hotel stay at the TRYP by Wyndham New York Time Square, chedate September 7, 2015, check-out date September 9, A roundtrip shuttle from the airport to the hotel, starting on September 7, The customer is stating that he had canceled the package reservation and was advised that he would have a flight credit; however the customer has not been able to rebook using the flight credit Upon further researching this matter, we can confirm on May 8, 2016, the customer contacted Expedia, wanting to rebook using the flight creditOur agent advised the customer the change fee of $200.00, plus any fare differenceThe customer advised he wanted the new dates for July 7, 2016, from Columbus, Ohio to New York; returning July 10, 2016, from New York to Columbus with American AirlinesOur agent advised the total charge to change the flight was $224.50, the customer did agree In reviewing Mr [redacted] ’s account, the flight is confirmed and active for travel with American Airlines, departing July 7, from Columbus, Ohio to New York; returning July 10, 2016, from New York to Columbus Since the ticket was exchanged, Expedia cannot honor the request for the refund We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because:Please find my account with the following:email address is [redacted] @icloud.comitinerary # is # [redacted] Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I just don't understand that several times when I asked for any proof of hahn air denied my request, expedia never reply email with proof As long as I provided evidence of cancelation from peruvian airline, I hope expedia can explain how they argue with hahn air, rather than always repeat words about "no show" on flight Sincerely, [redacted] **
November 3, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding flight reservations We understand the customer is requesting the Best Price Guarantee Our records indicate on October 3, 2015, the customer booked flight reservations – itinerary [redacted] – using the self-service tool on the Expedia.com websiteTravel was on [redacted] , departing October 30, 2015, from Orlando, Florida to Cancun, Mexico, for two passengers for a total of $ Upon further research, we were able to confirm the customer submitted a Best Price Guarantee claim for their flight reservation On November 3, 2015, Expedia processed a refund of $back to the customer’s original form of payment and deposited a $Best Price Guarantee Coupon into the customer’s Expedia.com for future Expedia Special Rate travel bookingsThe amount of time it takes for the customer to receive a refund depends on how quickly their credit company processes refunds, generally 3-days We hope that with the information provided, we have addressed all of the customer’s concerns and look forward to assisting further with their future travel needs We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Nicole P [redacted] Tier Customer Service
Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservations As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Tier Customer Service
Complaint: [redacted] I am rejecting this response because: I am NOT disputing the charges for additional driver and GPS Unit that we agreed to upon arrival at Enterprise Leasing in Dublin What I am trying to resolve is the difference in the other overcharges that we cannot get the support of Expedia to help resolve I've included the original lease agreement in the amount of $as well as the documentation from their Customer Service Department via email According to our agreement, the car was to be picked up in Dublin and dropped off at Shannon Airport with no additional charges We were told at the time of piby Enterprise Leasing that there is an additional charge of $Euro or we couldn't take the car We disputed this charge and they said we could work this out with Expedia I have NEVER received an itemized bill for all of the charges, but my credit card bill came in at $USD Upon return from Ireland and in calling Expedia Customer Service, I was told that there was NOT a one way charge, this was included in our original rental agreement I can't get anyone to give me a straight story as to what the charges are since I have never received an itemized receipt which I am entitled to In both of my calls to Expedia Customer Service, they contacted Enterprise Leasing on my behalf and told me I would receive an itemized receipt via email and as of today, 9/20/2016, I haven't Sincerely, [redacted]
April 26, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Ms [redacted] (Revdex.com ID # [redacted] ) regarding a shuttle reservationWe understand from the complaint that the customer is requesting specific information regarding her shuttle bookingWe have forwarded a copy of her itinerary and a copy of the voucher to her email: [redacted] @yahoo.com We apologize for any inconvenience this may have causedWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Corporate Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and accept their apology However, will not be accepting the $coupon to use their services Still feel that they were unprofessional on the phone and cost me both more money for the package and time spent that I will never get back Moving forward will no longer be a customer and will never refer them for business in the future I appreciate the apology! Sincerely, [redacted]
August 24, 2015Revdex.comE.com - Alaska, Oregon & Western Washington Complaint DepartmentDear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservationsAs of the response deadline of this complaint, we are unable to obtain the necessary information needed from the airlines to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website.Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Tier Customer Service
March 2, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a refund requestWe understand Ms [redacted] is requesting the return of a first night fee from a hotel reservation that was cancelledOn March 2, we attempted to contact the customer to acknowledge receipt of their Revdex.com complaint and verify the itinerary number Our records reflect that the customer has booked and subsequently cancelled itineraries for and dates Four of the booked and cancelled itineraries were for the Grand Miramar All Luxury Suites & Residences, Puerto Vallarta, MexicoWe would like the customer to be aware that all finalized itineraries are forwarded to the property immediately and many “hotel collect” properties do charge a deposit or even the full reservation amount, depending on how close the arrival date is to the booking date The deposit/charge policies are set by the hotels and Expedia has no input regarding their terms Expedia finds the following booked and cancelled reservations for the Miramar Resort • Itinerary [redacted] arrival date MAY • Itinerary [redacted] arrival date MAY • Itinerary [redacted] arrival date JUN • Itinerary [redacted] arrival date JUN Although Ms [redacted] did not give the itinerary number in her complaint, we believe the itinerary in question is [redacted] The hotel does note in their online profile that “There is an advance purchase requirement to book this room.”, but they do not expand on what the advance purchase amount, is or when it is debited On March 2, Expedia contacted the Miramar All Luxury Suites & Residences and spoke to Caesar in reservations to advocate on behalf of the customer, with regards to a refund of the $deducted from her credit card by the hotel As this was a Hotel Collect reservation, the hotel is the merchant of record and would be the refunding party The hotel agent advised that they authorized a full refund of the deposit on January 30, Caesar will follow up today with the accounting department to inquire as to whether the refund has been processed and if not, he will request that it be escalated and done right away We have also spoken with the Miramar about updating their site profile to provide the information that they charge the first night of a reservation, at the time of booking They will be reviewing their Expedia profile to revise it so customers will know to plan for the initial charge We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
August 10, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you The information provided in the complaint we received was not linked to an account or an itineraryAt this time we are requesting Ms [redacted] please provide an itinerary number and the email address associated to her accountThis information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist further We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
Revdex.com May 02, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia.com regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a tour booking We understand Mr [redacted] is currently requesting a refund of $66.00USD The customer stated he arrived for the tour on February 17, 2016, but was advised by the vendor there was no tour scheduled for that date On February 19, 2016, per Mr [redacted] , he contacted Expedia.com customer service and requested a full refund of the booking, and the agent advised, he would receive a confirmation of the refund in addition to a $50.00USD coupon, due to the inconvenience However, the customer states the refund was never issued by Expedia.com and he had to contact Expedia.com via phone on April 11, 2016, to follow up on the refund status On the call, the customer stated he was promised a call back within hours, which never happened Therefore, no resolution has been provided by Expedia.com On April 13, 2016, we received receipt of the Revdex.com complaint On February 03, 2016, our records indicate the customer self-booked an activity reservation for three travelers via Expedia.com, itinerary [redacted] with Daytona International Speedway Tour, for a total of $66.00USD The activity was scheduled for February 17, 2016, at 10:00AM Our records indicate between February 18, and April 27, 2016, the customer contacted Expedia.com customer service department to request a refund of the booking No action was taken by our agents during the first two calls, as the agents were not able to reach out to the vendor to validate the customer’s complaintOn April 26, 2016, Expedia.com sent the customer a notification via e-mail advising the vendor had denied the refund Apparently there was misunderstanding from the vendor which led them to deny the refund In reviewing the customer’s account, we have verified there was a content error in the tickets issued via itinerary [redacted] We have confirmed with the ticketing department of Daytona International Speedway Tour, there were no tours scheduled for the date the customer booked We also confirmed on April 27, 2016, Expedia.com processed a $66.00USD refund back to the original form of payment, in addition to adding a $50.00USD coupon into the customer’s account due to the inconvenienceThe refund will reflect on the customer’s original form of payment within 3-business days Expedia is committed to providing an excellent standard of service to our customers However, there are times when we are unable to reach all of their expectations We apologize that the customer service Mr [redacted] has received did not reflect this The feedback that Mr [redacted] has provided to us will be helpful in looking at our customer service and gauging our customer’s satisfaction and perceptions For your assurance, we are forwarding this to the appropriate department to take into consideration in our continuous effort to provide better service to our customers We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Misleide B [redacted] Tier - Customer Service
February 9, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on January 14, 2017, Ms [redacted] booked a four-night stay at the Byblos Resort & Casino from January 14, 2017, through January 18, We have confirmed the reservation was purchased by the customer or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representative We understand that Ms [redacted] is requesting a refund because she was not pleased with the condition of the propertyMs***s stated that she was told her room would not be available for two or three hours upon arrival and she decided to cancel and book another locationShe is now requesting a refund of her initial booking plus the difference in what she paid for the alternative location Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasingWe provide selection details on several pages for review including the final payment screenExpedia.com serves as a third party intermediary for companies with which we do business such as hotels, car rental agencies, and airlines; as such we must abide by and enforce the terms and conditions set forth by our partners As Ms [redacted] acted on her own behalf as the travel arranger, she is responsible to select the proper amenities conducive to her travel needsFurthermore, as Ms [redacted] or an authorized user of the account agreed to the Terms and Conditions of the booking which were as follows; Cancellation and Change Policy: Non-Refundable The room type and rate selected are non-refundableShould you change or cancel this reservation for any reason, your payment will not be refunded Cancellations or changes made after cheare subject to a hotel fee equal to 100% of the total amount paid for the reservation Expedia.com acts only as a third party intermediary for hotels and has no control over the hotel, any of the employees or customersHowever, if one of our customers has an unsatisfactory experience during their trip, we try to assist our customers to resolve any issues they encounterMoving forward we encourage Ms [redacted] to contact our customer service team from the hotel if the accommodations are not satisfactory upon arrivalThis enables us to attempt to find a resolution at that time, rather than after the factWe contacted property management on February 9, 2017, and advocated for a refund on Ms***’s behalf, regrettably, our request was denied Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Corporate Correspondence Team
September 10, Revdex.com Expedia – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia.com is responding to the consumer complaint from [redacted] (Revdex.com complaint # [redacted] ) regarding a hotel reservation refund request Our records show on September 6, 2016, Ms [redacted] self-booked an Opaque hotel reservation via itinerary # [redacted] with a chedate as September 9, 2016, for a total of $We understand from Ms [redacted] ’ complaint, due to a possible site error the wrong type of property was given after the reservation was bookedThe customer also stated after contacting customer support, no proper resolution was providedMs [redacted] is requesting a full refund due to a site error Upon researching the customer’s complaint, we can confirm on September 8, 2016, when Ms [redacted] brought this matter to our attention, a $refund was processed back to the original form of payment Expedia’s goal is to provide an exceptional customer experienceWe do regret any inconvenience she has encountered in resolving this matterAs compensation was already provided, Expedia considers this matter closed We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Angel A [redacted] Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not satisfactory to meI had waste over months to plead for my refund and response was unacceptableI believe that only after Expedia was advised of my complaint with the B.B.B After almost months they gave in and gave me the refund which was placed back in my account just days agoAt this point I would like to dismiss the complaint and thank B.B.B for there assistance and know that I will never use Expedia again.Sincerely, [redacted]
Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservations As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Tier Customer Service
Complaint: [redacted] I am rejecting this response because: I DID RESPOND TO THE COMPLAINT, IN GREAT DETAIL IN FACT! Must have been a glitch Expedia finally paid me back months later That’s unacceptable in my opinion still Not only that, But I paid in American dollars and they paid me back in NZ for about a $loss on my part Close the case, I’m exhausted after months of fighting I’ll never use them again ***
Complaint: [redacted] I am rejecting this response because: The geniuses at Expedia can't realize that now the dates have passed for what I paid forTheir solution of just refunding my money would not have allowed me to go on the toursIn addition to a refund I will seek compensation for further damages caused by Expedia's negligence and fail to actI am also demanding interest for the time the money was stolen from meI continue to be dissatisfied by Expedia's lack of initiative in resolving this issueI had to file a complaint to get a genuine responseActions will have consequences
Complaint: [redacted] I am rejecting this response because: My family and I bought from Expedia a round trip premium economy ticket Jun 9th Sofia to Newark (USA) via Frankfurt and return on Sep 13th from JFK to Sofia via Munich(ITINERARY WITH EXPEDIA [redacted] )We changed our return in August from the 13th to the 7th of September trough Expedia and paid a fee for the change of the return portion of the ticketHowever, Expedia did not book us on a premium economy flight from JFK to Munich, which was our original flight and what we paid for, but rather put us on an economy flight to MunichHorrible mistake!!! The difference in price is huge and Expedia ripped us offI called Expedia today and after an hour on the phone the rep said that they would look into the matter and fix their mistake, but nothing was doneOur booking remains economyThe rep was just lying and ran from responsibilityToday Sep 7th my family and I (all four people) would have to fly premium economy, which in addition to better seating allows us for extra luggage which we came with and need to bring backSince Expedia charged is for a premium economy ticket and when changing the return booked us economy they ripped us off charging us for a service we will not be usingExpedia needs to compensate us for the overcharge or change our return to premium economy immediately Today we will try to upgrade our ticket with the airline at the airport from economy to premiumThese charges would have to be given to us as credit by Expedia for billing us for premium economy and instead booking us for economyIf the airline doe not have premium economy seats Expedia should refund us for the difference in airfares between premium economy and economy and pay for our excess luggage(Premium economy allows for two bags per person, and economy allows for one bagwe came with two bags and would need Expedia to pay for the excess bags on the return).Sincerely, [redacted]
May 25, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a package reservation We understand Mr [redacted] is requesting a refund On May 8, we received the receipt of the Revdex.com complaint the Revdex.com complaint Our records reflect on September 3, 2015, the customer self-booked a package reservation, using Expedia.com Travel was on US Airlines, departing September 7, 2015, from Detroit, Michigan to New York; returning on September 9, 2015, from New York to Detroit, MichiganThe hotel stay at the TRYP by Wyndham New York Time Square, chedate September 7, 2015, check-out date September 9, A roundtrip shuttle from the airport to the hotel, starting on September 7, The customer is stating that he had canceled the package reservation and was advised that he would have a flight credit; however the customer has not been able to rebook using the flight credit Upon further researching this matter, we can confirm on May 8, 2016, the customer contacted Expedia, wanting to rebook using the flight creditOur agent advised the customer the change fee of $200.00, plus any fare differenceThe customer advised he wanted the new dates for July 7, 2016, from Columbus, Ohio to New York; returning July 10, 2016, from New York to Columbus with American AirlinesOur agent advised the total charge to change the flight was $224.50, the customer did agree In reviewing Mr [redacted] ’s account, the flight is confirmed and active for travel with American Airlines, departing July 7, from Columbus, Ohio to New York; returning July 10, 2016, from New York to Columbus Since the ticket was exchanged, Expedia cannot honor the request for the refund We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
Revdex.com:This has been resolved, now Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:Please find my account with the following:email address is [redacted] @icloud.comitinerary # is # [redacted] Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I just don't understand that several times when I asked for any proof of hahn air denied my request, expedia never reply email with proof As long as I provided evidence of cancelation from peruvian airline, I hope expedia can explain how they argue with hahn air, rather than always repeat words about "no show" on flight Sincerely, [redacted] **
November 3, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding flight reservations We understand the customer is requesting the Best Price Guarantee Our records indicate on October 3, 2015, the customer booked flight reservations – itinerary [redacted] – using the self-service tool on the Expedia.com websiteTravel was on [redacted] , departing October 30, 2015, from Orlando, Florida to Cancun, Mexico, for two passengers for a total of $ Upon further research, we were able to confirm the customer submitted a Best Price Guarantee claim for their flight reservation On November 3, 2015, Expedia processed a refund of $back to the customer’s original form of payment and deposited a $Best Price Guarantee Coupon into the customer’s Expedia.com for future Expedia Special Rate travel bookingsThe amount of time it takes for the customer to receive a refund depends on how quickly their credit company processes refunds, generally 3-days We hope that with the information provided, we have addressed all of the customer’s concerns and look forward to assisting further with their future travel needs We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Nicole P [redacted] Tier Customer Service
Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservations As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Tier Customer Service
Complaint: [redacted] I am rejecting this response because: I am NOT disputing the charges for additional driver and GPS Unit that we agreed to upon arrival at Enterprise Leasing in Dublin What I am trying to resolve is the difference in the other overcharges that we cannot get the support of Expedia to help resolve I've included the original lease agreement in the amount of $as well as the documentation from their Customer Service Department via email According to our agreement, the car was to be picked up in Dublin and dropped off at Shannon Airport with no additional charges We were told at the time of piby Enterprise Leasing that there is an additional charge of $Euro or we couldn't take the car We disputed this charge and they said we could work this out with Expedia I have NEVER received an itemized bill for all of the charges, but my credit card bill came in at $USD Upon return from Ireland and in calling Expedia Customer Service, I was told that there was NOT a one way charge, this was included in our original rental agreement I can't get anyone to give me a straight story as to what the charges are since I have never received an itemized receipt which I am entitled to In both of my calls to Expedia Customer Service, they contacted Enterprise Leasing on my behalf and told me I would receive an itemized receipt via email and as of today, 9/20/2016, I haven't Sincerely, [redacted]
April 26, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Ms [redacted] (Revdex.com ID # [redacted] ) regarding a shuttle reservationWe understand from the complaint that the customer is requesting specific information regarding her shuttle bookingWe have forwarded a copy of her itinerary and a copy of the voucher to her email: [redacted] @yahoo.com We apologize for any inconvenience this may have causedWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Corporate Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and accept their apology However, will not be accepting the $coupon to use their services Still feel that they were unprofessional on the phone and cost me both more money for the package and time spent that I will never get back Moving forward will no longer be a customer and will never refer them for business in the future I appreciate the apology! Sincerely, [redacted]
August 24, 2015Revdex.comE.com - Alaska, Oregon & Western Washington Complaint DepartmentDear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservationsAs of the response deadline of this complaint, we are unable to obtain the necessary information needed from the airlines to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website.Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Tier Customer Service