June 3, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from Ms [redacted] (Revdex.com case number [redacted] ) regarding their flight reservations As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Hayden J [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this because: I contacted Expedia to rebook my flight on at least four occasions and they could not contact Air DolomitiI did not mind if they booked the floght with them, it was their communication issues with the third party that made it impossible to rebook my flightI did not condition the new flight to another airlineMy orguginal itinerary request was with United/lufthanza but ince the ticket was purchased I had no preferenceafter a month th trying to use their credit I purchased new tickets (from Expedia) for our trip this summerI am unwilling to accept that I have to fly when Expedia would like, after trying to reach feasable flightss with their "Gold" Service.I do not accept the airline credit restricted to fly by march Expedia was unable to put me on alternative fligjts to ise the credit for a monthI was not able to contact the airline directly because the reservation was booked trhough expedia!They can not say it was the third party's responsability when it was only through Expedia that the flight could be rebooked! They were never able to do so in an appropiate way! They should give me a full refund for the amount as they could not provide thte service they were offering to me with my "credit" Sincerely, [redacted] ***
June 3, Revdex.com E.com - Alaska, Oregon & Western Washington / E.ca - Mid-Western and Central Ohio Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from our client, [redacted] (Revdex.com case number [redacted] ) with additional information We have further researched Mr [redacted] ’s complaint regarding the distance between his chosen hotel and the convention center in Boston While he did not provide the name of the convention center, we are surmising he is referring to the Haynes Convention Center in downtown Boston When looking at the hotel the customer chose, the map link in the hotel information does show the hotel as being located on the opposite side of the harbor, near the airport and ferry terminal, from the convention center While he may have seen a straight line mileage listing of mile, looking at the map shows it to be on the opposite side of the harbor and further check of the driving routes does show it to be between and miles by car, depending on the route chosen This information is provided with our hotel link and map link in the hotel listing While we do feel the information regarding the driving distance is readily available to our customers, we are willing to provide a $Expdia Travel Coupon as a courtesy for the Mr [redacted] Unfortunately, the customer has not provided either his account number or the email address he uses for his permanent account and coupons can only be added to a permanent account If he would like to have the $travel coupon, he can respond with information that will allow us to locate his permanent account and we will be happy to do so Again, we thank you for allowing us the opportunity to re-address the issues that were brought to our attentionAs this matter has been resolved, we respectfully request the Revdex.com close this case If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier – Customer Service
June 13, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
Complaint: [redacted] I am rejecting this response because:I am particularly shocked that as a spokesperson for Expedia, MrJ [redacted] is stating that because there were no prior complaints that it is acceptable for Expedia to falsely advertise a property or to mislead a consumerAccording to the Nevada Attorney General, "...the seller cannot deceive the consumer about the good or service, as defined under the Nevada Deceptive Trade Practices Act (NRS 598) and its related laws." I have filed also filed a complaint with the Nevada Attorney General's OfficeI have included a copy of the complaint attachment.What is clear and important for the Revdex.com is that Expedia engages in a very poor level of customer serviceTheir record with Revdex.com complaints validates my point and a recent article in the Wall Street Journal also highlights the magnitude of consumer complaints regarding their customer service.I reject and will continue to reject any resolution that does not include a full and complete refund of all money I paid for the apartment that did not existSincerely, [redacted]
Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from Leah Hollis We regret to hear Ms [redacted] did not accept our response and/or resolution offered On September 1, 2016, [redacted] Airline confirmed that an airline schedule change was done for the outbound flight on January 20, On that same day, [redacted] Airlines confirms that the customer contacted them to accept the schedule change; however the customer exchanges the return flightNo other changes were issued by the airline or Expedia Since the customer did use the flight and the customer processed the exchange for the return directly with the airlineExpedia will not honor the request for the refund Expedia request that the Revdex.com advises the customer, we consider this issue as closed and will no longer address this issue any further We thank you for allowing us to address this matter further Sincerely, Delia K [redacted] Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] Expedia has booked our tickets A few days after I lodged the complaint with Revdex.com, and after a couple of more attempts to contact Expedia's corporate office (and, unfortunately, a few more hours on the phone), the tickets were indeed booked, with a minor additional charge Also, Expedia offered a $hotel credit to acknowledge the trouble we had gone through (I thank Expedia for this) The fact remains, though, that a customer should not have to go through this elaborate and frustrating process merely to avail a credit from the company I hope that my complaint will prod them towards improving their customer service process I truly appreciate Revdex.com's efforts and facilitation of problems like these Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I had asked for a speedy refund of the ticket amountIn your reply you have never refered to this pointYou are saying that its the airlines time frameIf the airlines forgets it then also you got no responsibilityI cant fathom this pointPlease try to get a refund immediately instead of pointless lengthy e mails stating procedures Meanwhile , I will also keep in mind not to use expedia in my future travel needs and inform my friends about my pleasant(Not so ?)experience Sincerely, [redacted]
April 29, Revdex.com Expedia – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com complaint # [redacted] ) regarding the hotel price guarantee refund request Our records show on March 28, 2016, Mr [redacted] self-booked an Expedia.com hotel reservation via booking number [redacted] , with a chedate as April 5, We understand from Mr [redacted] ’s complaint, he submitted an application for the hotel best price guarantee but was denied even though valid proof was providedMr [redacted] is requesting a refund of the difference in price and a $coupon Upon researching the customer’s complaint, we can confirm on March 29, 2016, Mr [redacted] submitted a hotel best price guarantee application with proper proof of difference in priceDocumentation shows a difference in price of $We have proceeded to process a refund of the difference in price of $and a $Expedia Travel Coupon has been added to customer’s account Expedia’s goal is to provide an exceptional customer experienceWe do regret any inconvenience he has encountered in resolving this matterAs a refund has been given to the customer and the issue has been resolved to Mr [redacted] ’s desired outcome, Expedia considers this matter closed We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Angel A [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: I have requested that a recording of the phone calls be submitted for my review, for the second timeThe information you provided in your initial response is completely - unbelievable that your company would lie and refuse to submit proof of the conversation that actually occurredYour referencing the fact that I moved forward with the reservation had no relevance to the issue Sincerely, [redacted] ***
September 14, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a reservation booked on Expedia.com As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case Sincerely, Tier Customer Service
August 13, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding his reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case Sincerely, Tier Customer Service
Complaint: [redacted] I am rejecting this response because: The WEB Site for Expedia was conveniently "unavailable" or I would have used it on the day the transactions were being made If I had been communicating in writing to Expedia there is no chance for miscommunication, and non of this would be happening now Both my wife and I agree, we THOUGHT we heard, in very hard to understand, "English" that there were no NON Stop flights available This was found to be untrue, and the agent of Expedia booked based on their own experiences and flight knowledge They were unfamiliar with Delta This trip was supposed to be a vacation, however it has turned in to a nightmare I realize Expedia is a global company, but trying to get connected to someone in the United States to assist is next to impossible I nor anyone within my family, and as many as my veteran friends I can reach out to on social media will ever use them again There are numerous complaints on line, on the WEB, detailing the questionable ethics of this company I did not go to Revdex.com to begin my complaint, as EXPEDIA states, I have numerous records via my phone and my AT&T bill indicating the many, many calls that always ended up in not being switched to the U.Sexcept twice, then only to hear nothing favorable or promising I do implore you Revdex.com to further assist me, knowing full well of many numerous complaints to the Revdex.com in the past regarding this company from many others They are a matter of record For Expedia to state that they listened and determined is insufficient Their poor ethics should negate any statement regarding their findingsSincerely, [redacted] ***
July 6, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a cruise cabin complaint Our records reflect on April 11, the customer contacted Expedia.com to book a cruise sailing June 11, with Norwegian Cruise lines, for a cruise within the Hawaiian Islands The customer booked a “Guaranteed Ocean View” category Any room booked under a “Guarantee” rate means the cruise line offers the customer a lower rate in exchange for the customer giving up their choice of a particular cabin and leaving it to the cruise line to choose and assign the cabin at their discretion, which generally happens fairly close to the sailing date Our records show that once the cruise lines assigned the cabin number for Mr***, he called Expedia wanting to upgrade to rooms that did not have partial obstruction Partially obstructed rooms are still considered “Ocean View” by the cruise lines When Expedia contacted the cruise lines on behalf of the customer to inquire about moving them to a fully unobstructed view room, the cruise line stated the only rooms left with unobstructed views were the penthouse rooms, and the customer would have to pay an upgrade fee for that option The customer chose not to do so All other unobstructed rooms were sold out While Expedia regrets the customer was unhappy with their room view, the customer did give up their option to select a particular room by accepting the “Guaranteed” category discount Norwegian Cruise lines selected the room, as they do with this rate plan, and Expedia had no input into that process Expedia operates only as a third party booking intermediary for the cruise lines The cruise line is the merchant of record and the party that actually debits the customer’s account The customer does have the option to file a complaint directly with Norwegian Cruise Lines and they will consider his issue and determine whether they may be willing to offer any refund for his case Expedia cannot offer any compensation for this matter We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
September 14, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Ms [redacted] Expedia, Incis once again responding to the consumer complaint from Ms [redacted] (Revdex.com Complaint ID [redacted] ) regarding a reservationAs previously stated, Expedia has been unable to locate any information regarding a flight reservation for what the customer has stated in the complaintWe have checked our system for any details that could possibly be linked to a transaction made by the customer and nothing has been foundI’ve personally checked Expedia’s credit card authorization information and did not find anything pertaining to a transaction for Ms [redacted] from the information gathered from the screenshot providedAlthough this seems to be a legitimate Expedia transaction this is not under an account for Ms [redacted] That being said, Expedia will gladly provide Ms [redacted] with a $Expedia coupon for a future package or hotel booking for the time spent dealing with this issueThe coupon is available immediately and will appear in the booking path for your next qualified reservation from your personal Expedia account under the email address provided, and it is valid until one year from the date of this letterYou may also use the coupon when booking over the phone with Expedia customer supportWe would like to advise Ms [redacted] there would be no negotiating regarding this issueWe will also move forward and ask that the Revdex.com closes this case due to lack of information for this caseWe thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Daniel A [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: my email is [redacted] @yahoo.com, I currently am a gold member if that means anything? So now you can check why I wrote this complaint over my coupon which really was my compensation for staying in a room for 2-days w/o heatThen I proceed to make a new reservation with my coupon and the weather here on the coast has been dangerous so I end up cancelling my upcoming reservation and that goes smoothly but I NEVER GOT MY COUPON BACK> Sincerely, [redacted]
Hello,I am not asking for a copy of the callI am asking for the name (first, last or both) of the airline representative that the Expedia representative spoke toExpedia was not been forth coming and up until this complaint was filed with Revdex.com, I called Expedia and was on phone calls for long periods of time, and writing emails explaining this situation to various Expedia employees and was told that someone would reach me at a later time to give me the information I needed to proceed with Avianca to request a reimbursement for the $penalty fee It was until I got no response about this matter from Expedia and hence Avianca closed my case, that I filed with Revdex.comThis has turned into some type of 'playing telephone' situationExpedia is not willing to take responsibility for the fact that I have lost my right as a client to file for a reimbursement for the penalty feesBecause Expedia made the call to Avianca and because Expedia claimed that Avianca miss informed them about cancelling my flights before I was able to submit the online reimbursement request from Avianca, and also because Expedia has not given me the information that Avianca is requesting in order for them to proceed, I ask Expedia to held responsible for the limitation that I am facing as a client Revdex.com, please advice,Kindly, [redacted] Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
September 9, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Ms [redacted] (Revdex.com ID number [redacted] ) regarding a package reservationOur records indicate on July 22, 2016, the customer self-booked a package reservation which included a flight, hotel and transportation, through the Expedia.com websiteAccommodations were at the Be Live Collection Punta Cana – All Inclusive from August 26, 2016, to September 2, We understand from the complaint, the customer is requesting assistanceAs Expedia.com serves as a third party intermediary, we give the customer the capability to choose the dates, destination, airlines, and hotel of their choiceWe do not own or operate any hotels, and we do not set any policiesWe hope the customer understands that we must adhere to the policies dictated by the hotelThe customer contacted Expedia regarding their dissatisfaction with their hotel stay and submitted picturesExpedia contacted the hotel via email and have not received a responseAt the time of booking on the Expedia website, the customer agreed to our Terms of Use, which expressly provide as follows: • The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia AffiliatesThe Expedia Companies and the Expedia Affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there fromThe Expedia Companies and the Expedia Affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authorityAs Expedia was charged for the reservation in question, Expedia is unable to issue a refundIf the customer is due money for additional charges incurred, the customer may submit those charges so we may provide the hotel with additional informationWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Tier Customer Service
June 3, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from Ms [redacted] (Revdex.com case number [redacted] ) regarding their flight reservations As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Hayden J [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this because: I contacted Expedia to rebook my flight on at least four occasions and they could not contact Air DolomitiI did not mind if they booked the floght with them, it was their communication issues with the third party that made it impossible to rebook my flightI did not condition the new flight to another airlineMy orguginal itinerary request was with United/lufthanza but ince the ticket was purchased I had no preferenceafter a month th trying to use their credit I purchased new tickets (from Expedia) for our trip this summerI am unwilling to accept that I have to fly when Expedia would like, after trying to reach feasable flightss with their "Gold" Service.I do not accept the airline credit restricted to fly by march Expedia was unable to put me on alternative fligjts to ise the credit for a monthI was not able to contact the airline directly because the reservation was booked trhough expedia!They can not say it was the third party's responsability when it was only through Expedia that the flight could be rebooked! They were never able to do so in an appropiate way! They should give me a full refund for the amount as they could not provide thte service they were offering to me with my "credit" Sincerely, [redacted] ***
June 3, Revdex.com E.com - Alaska, Oregon & Western Washington / E.ca - Mid-Western and Central Ohio Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from our client, [redacted] (Revdex.com case number [redacted] ) with additional information We have further researched Mr [redacted] ’s complaint regarding the distance between his chosen hotel and the convention center in Boston While he did not provide the name of the convention center, we are surmising he is referring to the Haynes Convention Center in downtown Boston When looking at the hotel the customer chose, the map link in the hotel information does show the hotel as being located on the opposite side of the harbor, near the airport and ferry terminal, from the convention center While he may have seen a straight line mileage listing of mile, looking at the map shows it to be on the opposite side of the harbor and further check of the driving routes does show it to be between and miles by car, depending on the route chosen This information is provided with our hotel link and map link in the hotel listing While we do feel the information regarding the driving distance is readily available to our customers, we are willing to provide a $Expdia Travel Coupon as a courtesy for the Mr [redacted] Unfortunately, the customer has not provided either his account number or the email address he uses for his permanent account and coupons can only be added to a permanent account If he would like to have the $travel coupon, he can respond with information that will allow us to locate his permanent account and we will be happy to do so Again, we thank you for allowing us the opportunity to re-address the issues that were brought to our attentionAs this matter has been resolved, we respectfully request the Revdex.com close this case If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier – Customer Service
June 13, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
Complaint: [redacted] I am rejecting this response because:I am particularly shocked that as a spokesperson for Expedia, MrJ [redacted] is stating that because there were no prior complaints that it is acceptable for Expedia to falsely advertise a property or to mislead a consumerAccording to the Nevada Attorney General, "...the seller cannot deceive the consumer about the good or service, as defined under the Nevada Deceptive Trade Practices Act (NRS 598) and its related laws." I have filed also filed a complaint with the Nevada Attorney General's OfficeI have included a copy of the complaint attachment.What is clear and important for the Revdex.com is that Expedia engages in a very poor level of customer serviceTheir record with Revdex.com complaints validates my point and a recent article in the Wall Street Journal also highlights the magnitude of consumer complaints regarding their customer service.I reject and will continue to reject any resolution that does not include a full and complete refund of all money I paid for the apartment that did not existSincerely, [redacted]
Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from Leah Hollis We regret to hear Ms [redacted] did not accept our response and/or resolution offered On September 1, 2016, [redacted] Airline confirmed that an airline schedule change was done for the outbound flight on January 20, On that same day, [redacted] Airlines confirms that the customer contacted them to accept the schedule change; however the customer exchanges the return flightNo other changes were issued by the airline or Expedia Since the customer did use the flight and the customer processed the exchange for the return directly with the airlineExpedia will not honor the request for the refund Expedia request that the Revdex.com advises the customer, we consider this issue as closed and will no longer address this issue any further We thank you for allowing us to address this matter further Sincerely, Delia K [redacted] Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] Expedia has booked our tickets A few days after I lodged the complaint with Revdex.com, and after a couple of more attempts to contact Expedia's corporate office (and, unfortunately, a few more hours on the phone), the tickets were indeed booked, with a minor additional charge Also, Expedia offered a $hotel credit to acknowledge the trouble we had gone through (I thank Expedia for this) The fact remains, though, that a customer should not have to go through this elaborate and frustrating process merely to avail a credit from the company I hope that my complaint will prod them towards improving their customer service process I truly appreciate Revdex.com's efforts and facilitation of problems like these Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I had asked for a speedy refund of the ticket amountIn your reply you have never refered to this pointYou are saying that its the airlines time frameIf the airlines forgets it then also you got no responsibilityI cant fathom this pointPlease try to get a refund immediately instead of pointless lengthy e mails stating procedures Meanwhile , I will also keep in mind not to use expedia in my future travel needs and inform my friends about my pleasant(Not so ?)experience Sincerely, [redacted]
April 29, Revdex.com Expedia – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com complaint # [redacted] ) regarding the hotel price guarantee refund request Our records show on March 28, 2016, Mr [redacted] self-booked an Expedia.com hotel reservation via booking number [redacted] , with a chedate as April 5, We understand from Mr [redacted] ’s complaint, he submitted an application for the hotel best price guarantee but was denied even though valid proof was providedMr [redacted] is requesting a refund of the difference in price and a $coupon Upon researching the customer’s complaint, we can confirm on March 29, 2016, Mr [redacted] submitted a hotel best price guarantee application with proper proof of difference in priceDocumentation shows a difference in price of $We have proceeded to process a refund of the difference in price of $and a $Expedia Travel Coupon has been added to customer’s account Expedia’s goal is to provide an exceptional customer experienceWe do regret any inconvenience he has encountered in resolving this matterAs a refund has been given to the customer and the issue has been resolved to Mr [redacted] ’s desired outcome, Expedia considers this matter closed We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Angel A [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: I have requested that a recording of the phone calls be submitted for my review, for the second timeThe information you provided in your initial response is completely - unbelievable that your company would lie and refuse to submit proof of the conversation that actually occurredYour referencing the fact that I moved forward with the reservation had no relevance to the issue Sincerely, [redacted] ***
September 14, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a reservation booked on Expedia.com As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case Sincerely, Tier Customer Service
August 13, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding his reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case Sincerely, Tier Customer Service
Complaint: [redacted] I am rejecting this response because: The WEB Site for Expedia was conveniently "unavailable" or I would have used it on the day the transactions were being made If I had been communicating in writing to Expedia there is no chance for miscommunication, and non of this would be happening now Both my wife and I agree, we THOUGHT we heard, in very hard to understand, "English" that there were no NON Stop flights available This was found to be untrue, and the agent of Expedia booked based on their own experiences and flight knowledge They were unfamiliar with Delta This trip was supposed to be a vacation, however it has turned in to a nightmare I realize Expedia is a global company, but trying to get connected to someone in the United States to assist is next to impossible I nor anyone within my family, and as many as my veteran friends I can reach out to on social media will ever use them again There are numerous complaints on line, on the WEB, detailing the questionable ethics of this company I did not go to Revdex.com to begin my complaint, as EXPEDIA states, I have numerous records via my phone and my AT&T bill indicating the many, many calls that always ended up in not being switched to the U.Sexcept twice, then only to hear nothing favorable or promising I do implore you Revdex.com to further assist me, knowing full well of many numerous complaints to the Revdex.com in the past regarding this company from many others They are a matter of record For Expedia to state that they listened and determined is insufficient Their poor ethics should negate any statement regarding their findingsSincerely, [redacted] ***
July 6, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a cruise cabin complaint Our records reflect on April 11, the customer contacted Expedia.com to book a cruise sailing June 11, with Norwegian Cruise lines, for a cruise within the Hawaiian Islands The customer booked a “Guaranteed Ocean View” category Any room booked under a “Guarantee” rate means the cruise line offers the customer a lower rate in exchange for the customer giving up their choice of a particular cabin and leaving it to the cruise line to choose and assign the cabin at their discretion, which generally happens fairly close to the sailing date Our records show that once the cruise lines assigned the cabin number for Mr***, he called Expedia wanting to upgrade to rooms that did not have partial obstruction Partially obstructed rooms are still considered “Ocean View” by the cruise lines When Expedia contacted the cruise lines on behalf of the customer to inquire about moving them to a fully unobstructed view room, the cruise line stated the only rooms left with unobstructed views were the penthouse rooms, and the customer would have to pay an upgrade fee for that option The customer chose not to do so All other unobstructed rooms were sold out While Expedia regrets the customer was unhappy with their room view, the customer did give up their option to select a particular room by accepting the “Guaranteed” category discount Norwegian Cruise lines selected the room, as they do with this rate plan, and Expedia had no input into that process Expedia operates only as a third party booking intermediary for the cruise lines The cruise line is the merchant of record and the party that actually debits the customer’s account The customer does have the option to file a complaint directly with Norwegian Cruise Lines and they will consider his issue and determine whether they may be willing to offer any refund for his case Expedia cannot offer any compensation for this matter We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
September 14, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Ms [redacted] Expedia, Incis once again responding to the consumer complaint from Ms [redacted] (Revdex.com Complaint ID [redacted] ) regarding a reservationAs previously stated, Expedia has been unable to locate any information regarding a flight reservation for what the customer has stated in the complaintWe have checked our system for any details that could possibly be linked to a transaction made by the customer and nothing has been foundI’ve personally checked Expedia’s credit card authorization information and did not find anything pertaining to a transaction for Ms [redacted] from the information gathered from the screenshot providedAlthough this seems to be a legitimate Expedia transaction this is not under an account for Ms [redacted] That being said, Expedia will gladly provide Ms [redacted] with a $Expedia coupon for a future package or hotel booking for the time spent dealing with this issueThe coupon is available immediately and will appear in the booking path for your next qualified reservation from your personal Expedia account under the email address provided, and it is valid until one year from the date of this letterYou may also use the coupon when booking over the phone with Expedia customer supportWe would like to advise Ms [redacted] there would be no negotiating regarding this issueWe will also move forward and ask that the Revdex.com closes this case due to lack of information for this caseWe thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Daniel A [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: I have only received of the refund issued Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: my email is [redacted] @yahoo.com, I currently am a gold member if that means anything? So now you can check why I wrote this complaint over my coupon which really was my compensation for staying in a room for 2-days w/o heatThen I proceed to make a new reservation with my coupon and the weather here on the coast has been dangerous so I end up cancelling my upcoming reservation and that goes smoothly but I NEVER GOT MY COUPON BACK> Sincerely, [redacted]
Hello,I am not asking for a copy of the callI am asking for the name (first, last or both) of the airline representative that the Expedia representative spoke toExpedia was not been forth coming and up until this complaint was filed with Revdex.com, I called Expedia and was on phone calls for long periods of time, and writing emails explaining this situation to various Expedia employees and was told that someone would reach me at a later time to give me the information I needed to proceed with Avianca to request a reimbursement for the $penalty fee It was until I got no response about this matter from Expedia and hence Avianca closed my case, that I filed with Revdex.comThis has turned into some type of 'playing telephone' situationExpedia is not willing to take responsibility for the fact that I have lost my right as a client to file for a reimbursement for the penalty feesBecause Expedia made the call to Avianca and because Expedia claimed that Avianca miss informed them about cancelling my flights before I was able to submit the online reimbursement request from Avianca, and also because Expedia has not given me the information that Avianca is requesting in order for them to proceed, I ask Expedia to held responsible for the limitation that I am facing as a client Revdex.com, please advice,Kindly, [redacted] Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
September 9, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Ms [redacted] (Revdex.com ID number [redacted] ) regarding a package reservationOur records indicate on July 22, 2016, the customer self-booked a package reservation which included a flight, hotel and transportation, through the Expedia.com websiteAccommodations were at the Be Live Collection Punta Cana – All Inclusive from August 26, 2016, to September 2, We understand from the complaint, the customer is requesting assistanceAs Expedia.com serves as a third party intermediary, we give the customer the capability to choose the dates, destination, airlines, and hotel of their choiceWe do not own or operate any hotels, and we do not set any policiesWe hope the customer understands that we must adhere to the policies dictated by the hotelThe customer contacted Expedia regarding their dissatisfaction with their hotel stay and submitted picturesExpedia contacted the hotel via email and have not received a responseAt the time of booking on the Expedia website, the customer agreed to our Terms of Use, which expressly provide as follows: • The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia AffiliatesThe Expedia Companies and the Expedia Affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there fromThe Expedia Companies and the Expedia Affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authorityAs Expedia was charged for the reservation in question, Expedia is unable to issue a refundIf the customer is due money for additional charges incurred, the customer may submit those charges so we may provide the hotel with additional informationWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Tier Customer Service