February 9, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on January 14, 2017, Ms [redacted] booked a four-night stay at the Byblos Resort & Casino from January 14, 2017, through January 18, We have confirmed the reservation was purchased by the customer or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representative We understand that Ms [redacted] is requesting a refund because she was not pleased with the condition of the propertyMs***s stated that she was told her room would not be available for two or three hours upon arrival and she decided to cancel and book another locationShe is now requesting a refund of her initial booking plus the difference in what she paid for the alternative location Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasingWe provide selection details on several pages for review including the final payment screenExpedia.com serves as a third party intermediary for companies with which we do business such as hotels, car rental agencies, and airlines; as such we must abide by and enforce the terms and conditions set forth by our partners As Ms [redacted] acted on her own behalf as the travel arranger, she is responsible to select the proper amenities conducive to her travel needsFurthermore, as Ms [redacted] or an authorized user of the account agreed to the Terms and Conditions of the booking which were as follows; Cancellation and Change Policy: Non-Refundable The room type and rate selected are non-refundableShould you change or cancel this reservation for any reason, your payment will not be refunded Cancellations or changes made after cheare subject to a hotel fee equal to 100% of the total amount paid for the reservation Expedia.com acts only as a third party intermediary for hotels and has no control over the hotel, any of the employees or customersHowever, if one of our customers has an unsatisfactory experience during their trip, we try to assist our customers to resolve any issues they encounterMoving forward we encourage Ms [redacted] to contact our customer service team from the hotel if the accommodations are not satisfactory upon arrivalThis enables us to attempt to find a resolution at that time, rather than after the factWe contacted property management on February 9, 2017, and advocated for a refund on Ms***’s behalf, regrettably, our request was denied Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Corporate Correspondence Team
Complaint: [redacted] I am rejecting this response because:Please find my account with the following:email address is [redacted] @icloud.comitinerary # is # [redacted] Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not satisfactory to meI had waste over months to plead for my refund and response was unacceptableI believe that only after Expedia was advised of my complaint with the B.B.B After almost months they gave in and gave me the refund which was placed back in my account just days agoAt this point I would like to dismiss the complaint and thank B.B.B for there assistance and know that I will never use Expedia again.Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I just don't understand that several times when I asked for any proof of hahn air denied my request, expedia never reply email with proof As long as I provided evidence of cancelation from peruvian airline, I hope expedia can explain how they argue with hahn air, rather than always repeat words about "no show" on flight Sincerely, [redacted] **
May 25, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a package reservation We understand Mr [redacted] is requesting a refund On May 8, we received the receipt of the Revdex.com complaint the Revdex.com complaint Our records reflect on September 3, 2015, the customer self-booked a package reservation, using Expedia.com Travel was on US Airlines, departing September 7, 2015, from Detroit, Michigan to New York; returning on September 9, 2015, from New York to Detroit, MichiganThe hotel stay at the TRYP by Wyndham New York Time Square, chedate September 7, 2015, check-out date September 9, A roundtrip shuttle from the airport to the hotel, starting on September 7, The customer is stating that he had canceled the package reservation and was advised that he would have a flight credit; however the customer has not been able to rebook using the flight credit Upon further researching this matter, we can confirm on May 8, 2016, the customer contacted Expedia, wanting to rebook using the flight creditOur agent advised the customer the change fee of $200.00, plus any fare differenceThe customer advised he wanted the new dates for July 7, 2016, from Columbus, Ohio to New York; returning July 10, 2016, from New York to Columbus with American AirlinesOur agent advised the total charge to change the flight was $224.50, the customer did agree In reviewing Mr [redacted] ’s account, the flight is confirmed and active for travel with American Airlines, departing July 7, from Columbus, Ohio to New York; returning July 10, 2016, from New York to Columbus Since the ticket was exchanged, Expedia cannot honor the request for the refund We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: I DID RESPOND TO THE COMPLAINT, IN GREAT DETAIL IN FACT! Must have been a glitch Expedia finally paid me back months later That’s unacceptable in my opinion still Not only that, But I paid in American dollars and they paid me back in NZ for about a $loss on my part Close the case, I’m exhausted after months of fighting I’ll never use them again ***
Complaint: [redacted] I am rejecting this because: I contacted Expedia to rebook my flight on at least four occasions and they could not contact Air DolomitiI did not mind if they booked the floght with them, it was their communication issues with the third party that made it impossible to rebook my flightI did not condition the new flight to another airlineMy orguginal itinerary request was with United/lufthanza but ince the ticket was purchased I had no preferenceafter a month th trying to use their credit I purchased new tickets (from Expedia) for our trip this summerI am unwilling to accept that I have to fly when Expedia would like, after trying to reach feasable flightss with their "Gold" Service.I do not accept the airline credit restricted to fly by march Expedia was unable to put me on alternative fligjts to ise the credit for a monthI was not able to contact the airline directly because the reservation was booked trhough expedia!They can not say it was the third party's responsability when it was only through Expedia that the flight could be rebooked! They were never able to do so in an appropiate way! They should give me a full refund for the amount as they could not provide thte service they were offering to me with my "credit" Sincerely, [redacted] ***
April 29, Revdex.com Expedia – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com complaint # [redacted] ) regarding the hotel price guarantee refund request Our records show on March 28, 2016, Mr [redacted] self-booked an Expedia.com hotel reservation via booking number [redacted] , with a chedate as April 5, We understand from Mr [redacted] ’s complaint, he submitted an application for the hotel best price guarantee but was denied even though valid proof was providedMr [redacted] is requesting a refund of the difference in price and a $coupon Upon researching the customer’s complaint, we can confirm on March 29, 2016, Mr [redacted] submitted a hotel best price guarantee application with proper proof of difference in priceDocumentation shows a difference in price of $We have proceeded to process a refund of the difference in price of $and a $Expedia Travel Coupon has been added to customer’s account Expedia’s goal is to provide an exceptional customer experienceWe do regret any inconvenience he has encountered in resolving this matterAs a refund has been given to the customer and the issue has been resolved to Mr [redacted] ’s desired outcome, Expedia considers this matter closed We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Angel A [redacted] Tier Customer Service
June 3, Revdex.com E.com - Alaska, Oregon & Western Washington / E.ca - Mid-Western and Central Ohio Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from our client, [redacted] (Revdex.com case number [redacted] ) with additional information We have further researched Mr [redacted] ’s complaint regarding the distance between his chosen hotel and the convention center in Boston While he did not provide the name of the convention center, we are surmising he is referring to the Haynes Convention Center in downtown Boston When looking at the hotel the customer chose, the map link in the hotel information does show the hotel as being located on the opposite side of the harbor, near the airport and ferry terminal, from the convention center While he may have seen a straight line mileage listing of mile, looking at the map shows it to be on the opposite side of the harbor and further check of the driving routes does show it to be between and miles by car, depending on the route chosen This information is provided with our hotel link and map link in the hotel listing While we do feel the information regarding the driving distance is readily available to our customers, we are willing to provide a $Expdia Travel Coupon as a courtesy for the Mr [redacted] Unfortunately, the customer has not provided either his account number or the email address he uses for his permanent account and coupons can only be added to a permanent account If he would like to have the $travel coupon, he can respond with information that will allow us to locate his permanent account and we will be happy to do so Again, we thank you for allowing us the opportunity to re-address the issues that were brought to our attentionAs this matter has been resolved, we respectfully request the Revdex.com close this case If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier – Customer Service
November 3, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding flight reservations We understand the customer is requesting the Best Price Guarantee Our records indicate on October 3, 2015, the customer booked flight reservations – itinerary [redacted] – using the self-service tool on the Expedia.com websiteTravel was on [redacted] , departing October 30, 2015, from Orlando, Florida to Cancun, Mexico, for two passengers for a total of $ Upon further research, we were able to confirm the customer submitted a Best Price Guarantee claim for their flight reservation On November 3, 2015, Expedia processed a refund of $back to the customer’s original form of payment and deposited a $Best Price Guarantee Coupon into the customer’s Expedia.com for future Expedia Special Rate travel bookingsThe amount of time it takes for the customer to receive a refund depends on how quickly their credit company processes refunds, generally 3-days We hope that with the information provided, we have addressed all of the customer’s concerns and look forward to assisting further with their future travel needs We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Nicole P [redacted] Tier Customer Service
April 26, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Ms [redacted] (Revdex.com ID # [redacted] ) regarding a shuttle reservationWe understand from the complaint that the customer is requesting specific information regarding her shuttle bookingWe have forwarded a copy of her itinerary and a copy of the voucher to her email: [redacted] @yahoo.com We apologize for any inconvenience this may have causedWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Corporate Customer Service
Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from Leah Hollis We regret to hear Ms [redacted] did not accept our response and/or resolution offered On September 1, 2016, [redacted] Airline confirmed that an airline schedule change was done for the outbound flight on January 20, On that same day, [redacted] Airlines confirms that the customer contacted them to accept the schedule change; however the customer exchanges the return flightNo other changes were issued by the airline or Expedia Since the customer did use the flight and the customer processed the exchange for the return directly with the airlineExpedia will not honor the request for the refund Expedia request that the Revdex.com advises the customer, we consider this issue as closed and will no longer address this issue any further We thank you for allowing us to address this matter further Sincerely, Delia K [redacted] Tier Customer Service
Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservations As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Tier Customer Service
Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from Ms [redacted] (Revdex.com case number [redacted] ) regarding their flight reservations As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Hayden J [redacted] Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and accept their apology However, will not be accepting the $coupon to use their services Still feel that they were unprofessional on the phone and cost me both more money for the package and time spent that I will never get back Moving forward will no longer be a customer and will never refer them for business in the future I appreciate the apology! Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I had asked for a speedy refund of the ticket amountIn your reply you have never refered to this pointYou are saying that its the airlines time frameIf the airlines forgets it then also you got no responsibilityI cant fathom this pointPlease try to get a refund immediately instead of pointless lengthy e mails stating procedures Meanwhile , I will also keep in mind not to use expedia in my future travel needs and inform my friends about my pleasant(Not so ?)experience Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:I am particularly shocked that as a spokesperson for Expedia, MrJ [redacted] is stating that because there were no prior complaints that it is acceptable for Expedia to falsely advertise a property or to mislead a consumerAccording to the Nevada Attorney General, "...the seller cannot deceive the consumer about the good or service, as defined under the Nevada Deceptive Trade Practices Act (NRS 598) and its related laws." I have filed also filed a complaint with the Nevada Attorney General's OfficeI have included a copy of the complaint attachment.What is clear and important for the Revdex.com is that Expedia engages in a very poor level of customer serviceTheir record with Revdex.com complaints validates my point and a recent article in the Wall Street Journal also highlights the magnitude of consumer complaints regarding their customer service.I reject and will continue to reject any resolution that does not include a full and complete refund of all money I paid for the apartment that did not existSincerely, [redacted]
June 13, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
June 3, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
August 24, 2015Revdex.comE.com - Alaska, Oregon & Western Washington Complaint DepartmentDear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservationsAs of the response deadline of this complaint, we are unable to obtain the necessary information needed from the airlines to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website.Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Tier Customer Service
February 9, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on January 14, 2017, Ms [redacted] booked a four-night stay at the Byblos Resort & Casino from January 14, 2017, through January 18, We have confirmed the reservation was purchased by the customer or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representative We understand that Ms [redacted] is requesting a refund because she was not pleased with the condition of the propertyMs***s stated that she was told her room would not be available for two or three hours upon arrival and she decided to cancel and book another locationShe is now requesting a refund of her initial booking plus the difference in what she paid for the alternative location Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasingWe provide selection details on several pages for review including the final payment screenExpedia.com serves as a third party intermediary for companies with which we do business such as hotels, car rental agencies, and airlines; as such we must abide by and enforce the terms and conditions set forth by our partners As Ms [redacted] acted on her own behalf as the travel arranger, she is responsible to select the proper amenities conducive to her travel needsFurthermore, as Ms [redacted] or an authorized user of the account agreed to the Terms and Conditions of the booking which were as follows; Cancellation and Change Policy: Non-Refundable The room type and rate selected are non-refundableShould you change or cancel this reservation for any reason, your payment will not be refunded Cancellations or changes made after cheare subject to a hotel fee equal to 100% of the total amount paid for the reservation Expedia.com acts only as a third party intermediary for hotels and has no control over the hotel, any of the employees or customersHowever, if one of our customers has an unsatisfactory experience during their trip, we try to assist our customers to resolve any issues they encounterMoving forward we encourage Ms [redacted] to contact our customer service team from the hotel if the accommodations are not satisfactory upon arrivalThis enables us to attempt to find a resolution at that time, rather than after the factWe contacted property management on February 9, 2017, and advocated for a refund on Ms***’s behalf, regrettably, our request was denied Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Corporate Correspondence Team
Complaint: [redacted] I am rejecting this response because:Please find my account with the following:email address is [redacted] @icloud.comitinerary # is # [redacted] Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not satisfactory to meI had waste over months to plead for my refund and response was unacceptableI believe that only after Expedia was advised of my complaint with the B.B.B After almost months they gave in and gave me the refund which was placed back in my account just days agoAt this point I would like to dismiss the complaint and thank B.B.B for there assistance and know that I will never use Expedia again.Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I just don't understand that several times when I asked for any proof of hahn air denied my request, expedia never reply email with proof As long as I provided evidence of cancelation from peruvian airline, I hope expedia can explain how they argue with hahn air, rather than always repeat words about "no show" on flight Sincerely, [redacted] **
May 25, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a package reservation We understand Mr [redacted] is requesting a refund On May 8, we received the receipt of the Revdex.com complaint the Revdex.com complaint Our records reflect on September 3, 2015, the customer self-booked a package reservation, using Expedia.com Travel was on US Airlines, departing September 7, 2015, from Detroit, Michigan to New York; returning on September 9, 2015, from New York to Detroit, MichiganThe hotel stay at the TRYP by Wyndham New York Time Square, chedate September 7, 2015, check-out date September 9, A roundtrip shuttle from the airport to the hotel, starting on September 7, The customer is stating that he had canceled the package reservation and was advised that he would have a flight credit; however the customer has not been able to rebook using the flight credit Upon further researching this matter, we can confirm on May 8, 2016, the customer contacted Expedia, wanting to rebook using the flight creditOur agent advised the customer the change fee of $200.00, plus any fare differenceThe customer advised he wanted the new dates for July 7, 2016, from Columbus, Ohio to New York; returning July 10, 2016, from New York to Columbus with American AirlinesOur agent advised the total charge to change the flight was $224.50, the customer did agree In reviewing Mr [redacted] ’s account, the flight is confirmed and active for travel with American Airlines, departing July 7, from Columbus, Ohio to New York; returning July 10, 2016, from New York to Columbus Since the ticket was exchanged, Expedia cannot honor the request for the refund We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: I DID RESPOND TO THE COMPLAINT, IN GREAT DETAIL IN FACT! Must have been a glitch Expedia finally paid me back months later That’s unacceptable in my opinion still Not only that, But I paid in American dollars and they paid me back in NZ for about a $loss on my part Close the case, I’m exhausted after months of fighting I’ll never use them again ***
Complaint: [redacted] I am rejecting this because: I contacted Expedia to rebook my flight on at least four occasions and they could not contact Air DolomitiI did not mind if they booked the floght with them, it was their communication issues with the third party that made it impossible to rebook my flightI did not condition the new flight to another airlineMy orguginal itinerary request was with United/lufthanza but ince the ticket was purchased I had no preferenceafter a month th trying to use their credit I purchased new tickets (from Expedia) for our trip this summerI am unwilling to accept that I have to fly when Expedia would like, after trying to reach feasable flightss with their "Gold" Service.I do not accept the airline credit restricted to fly by march Expedia was unable to put me on alternative fligjts to ise the credit for a monthI was not able to contact the airline directly because the reservation was booked trhough expedia!They can not say it was the third party's responsability when it was only through Expedia that the flight could be rebooked! They were never able to do so in an appropiate way! They should give me a full refund for the amount as they could not provide thte service they were offering to me with my "credit" Sincerely, [redacted] ***
April 29, Revdex.com Expedia – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com complaint # [redacted] ) regarding the hotel price guarantee refund request Our records show on March 28, 2016, Mr [redacted] self-booked an Expedia.com hotel reservation via booking number [redacted] , with a chedate as April 5, We understand from Mr [redacted] ’s complaint, he submitted an application for the hotel best price guarantee but was denied even though valid proof was providedMr [redacted] is requesting a refund of the difference in price and a $coupon Upon researching the customer’s complaint, we can confirm on March 29, 2016, Mr [redacted] submitted a hotel best price guarantee application with proper proof of difference in priceDocumentation shows a difference in price of $We have proceeded to process a refund of the difference in price of $and a $Expedia Travel Coupon has been added to customer’s account Expedia’s goal is to provide an exceptional customer experienceWe do regret any inconvenience he has encountered in resolving this matterAs a refund has been given to the customer and the issue has been resolved to Mr [redacted] ’s desired outcome, Expedia considers this matter closed We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Angel A [redacted] Tier Customer Service
June 3, Revdex.com E.com - Alaska, Oregon & Western Washington / E.ca - Mid-Western and Central Ohio Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from our client, [redacted] (Revdex.com case number [redacted] ) with additional information We have further researched Mr [redacted] ’s complaint regarding the distance between his chosen hotel and the convention center in Boston While he did not provide the name of the convention center, we are surmising he is referring to the Haynes Convention Center in downtown Boston When looking at the hotel the customer chose, the map link in the hotel information does show the hotel as being located on the opposite side of the harbor, near the airport and ferry terminal, from the convention center While he may have seen a straight line mileage listing of mile, looking at the map shows it to be on the opposite side of the harbor and further check of the driving routes does show it to be between and miles by car, depending on the route chosen This information is provided with our hotel link and map link in the hotel listing While we do feel the information regarding the driving distance is readily available to our customers, we are willing to provide a $Expdia Travel Coupon as a courtesy for the Mr [redacted] Unfortunately, the customer has not provided either his account number or the email address he uses for his permanent account and coupons can only be added to a permanent account If he would like to have the $travel coupon, he can respond with information that will allow us to locate his permanent account and we will be happy to do so Again, we thank you for allowing us the opportunity to re-address the issues that were brought to our attentionAs this matter has been resolved, we respectfully request the Revdex.com close this case If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier – Customer Service
November 3, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding flight reservations We understand the customer is requesting the Best Price Guarantee Our records indicate on October 3, 2015, the customer booked flight reservations – itinerary [redacted] – using the self-service tool on the Expedia.com websiteTravel was on [redacted] , departing October 30, 2015, from Orlando, Florida to Cancun, Mexico, for two passengers for a total of $ Upon further research, we were able to confirm the customer submitted a Best Price Guarantee claim for their flight reservation On November 3, 2015, Expedia processed a refund of $back to the customer’s original form of payment and deposited a $Best Price Guarantee Coupon into the customer’s Expedia.com for future Expedia Special Rate travel bookingsThe amount of time it takes for the customer to receive a refund depends on how quickly their credit company processes refunds, generally 3-days We hope that with the information provided, we have addressed all of the customer’s concerns and look forward to assisting further with their future travel needs We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Nicole P [redacted] Tier Customer Service
April 26, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Ms [redacted] (Revdex.com ID # [redacted] ) regarding a shuttle reservationWe understand from the complaint that the customer is requesting specific information regarding her shuttle bookingWe have forwarded a copy of her itinerary and a copy of the voucher to her email: [redacted] @yahoo.com We apologize for any inconvenience this may have causedWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Corporate Customer Service
Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from Leah Hollis We regret to hear Ms [redacted] did not accept our response and/or resolution offered On September 1, 2016, [redacted] Airline confirmed that an airline schedule change was done for the outbound flight on January 20, On that same day, [redacted] Airlines confirms that the customer contacted them to accept the schedule change; however the customer exchanges the return flightNo other changes were issued by the airline or Expedia Since the customer did use the flight and the customer processed the exchange for the return directly with the airlineExpedia will not honor the request for the refund Expedia request that the Revdex.com advises the customer, we consider this issue as closed and will no longer address this issue any further We thank you for allowing us to address this matter further Sincerely, Delia K [redacted] Tier Customer Service
Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservations As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Tier Customer Service
Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from Ms [redacted] (Revdex.com case number [redacted] ) regarding their flight reservations As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Hayden J [redacted] Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and accept their apology However, will not be accepting the $coupon to use their services Still feel that they were unprofessional on the phone and cost me both more money for the package and time spent that I will never get back Moving forward will no longer be a customer and will never refer them for business in the future I appreciate the apology! Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I had asked for a speedy refund of the ticket amountIn your reply you have never refered to this pointYou are saying that its the airlines time frameIf the airlines forgets it then also you got no responsibilityI cant fathom this pointPlease try to get a refund immediately instead of pointless lengthy e mails stating procedures Meanwhile , I will also keep in mind not to use expedia in my future travel needs and inform my friends about my pleasant(Not so ?)experience Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:I am particularly shocked that as a spokesperson for Expedia, MrJ [redacted] is stating that because there were no prior complaints that it is acceptable for Expedia to falsely advertise a property or to mislead a consumerAccording to the Nevada Attorney General, "...the seller cannot deceive the consumer about the good or service, as defined under the Nevada Deceptive Trade Practices Act (NRS 598) and its related laws." I have filed also filed a complaint with the Nevada Attorney General's OfficeI have included a copy of the complaint attachment.What is clear and important for the Revdex.com is that Expedia engages in a very poor level of customer serviceTheir record with Revdex.com complaints validates my point and a recent article in the Wall Street Journal also highlights the magnitude of consumer complaints regarding their customer service.I reject and will continue to reject any resolution that does not include a full and complete refund of all money I paid for the apartment that did not existSincerely, [redacted]
June 13, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
June 3, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
August 24, 2015Revdex.comE.com - Alaska, Oregon & Western Washington Complaint DepartmentDear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservationsAs of the response deadline of this complaint, we are unable to obtain the necessary information needed from the airlines to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website.Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Tier Customer Service