Complaint: [redacted] I am rejecting this response because:Expedia customer service agents have repeatedly transferred me to an automated system that does not recognize my email ( [redacted] @yahoo.com)I have been unable to get any useful information how to get reimbursedThe expedia online does not recognize my email, so I am unable to retrieve info about my reservationI called [redacted] today, and the customer service rep told me that the folio number for my reservation is ***I will inform the US Army legal system next week if this issue is not resolved immediately.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:First, in Expedia’s reply, the early check-in, baby crib, and fridge, which I requested and confirmed with Expedia agent before my arrival, are based on availability and Expedia misinformed meBut I have to point out that upon my arrival, the baby crib and early cheare NOT unavailable at that timeThe Days Inn Nashville doesn’t provide baby crib and early cheall the timeThis is totally different with amenities based on availability (like first-come-first-serve).Second, I arrived at Days Inn Nashville at 12:15, OctHowever, the Days Inn didn’t allow me to check in until pmAfter hour phone communication with Expedia agent, Expedia still cannot find me another hotel with acceptable distance, price, and amenitiesBecause I have to feed my 5-month old baby, in this case, I have to book another hotel by myselfI request a compensation from Expedia since this extra charge is caused by Expedia and this matter wasted me a lot of time and moneyExpedia should give me full refund for the original hotel reservation, waive the hotel cancellation fee, and cannot take this as a part of compensation.Third, as for the $Expedia coupon, when I contacted Expedia for another hotel from Octto Oct.24, the agent told me I have $coupon ALREADY existed in my accountI didn’t get any clue about this $coupon, which is a part of the compensation for this matter I encountered in NashvilleNow, Expedia take this $as a solution that is definitely unacceptableBased on above reasons, I cannot agree with Expedia that this matter has been resolvedWhat I request is as same as that in my original complaint as following: $reimbursement for the extra expenses that caused by Expedia and Days Inn (Best Western Sunrise Inn and Suites one night cost on Oct.21.2015)$cash or Expedia credit that applies to my next trip reservation without expiration date as compensate for all troubles and time and efforts I devoted into this matter.I sincerely hope Revdex.com could help customers to protect their rightsThanks.Sincerely, [redacted] ***
April 1, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] ( Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
January 18, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a coupon replacement requestWe understand the Customer is asking for a redeemed coupon to be replacesOn January 18, we attempted to contact the customer to acknowledge receipt of their Revdex.com complaint Our records indicate on January 4, the customer booked a non-refundable itinerary # [redacted] for a stay at the Westin Hotel, Pasadena, California to arrive on January 8, and checking out January 10, Our records further indicate the customer contacted Expedia on January 5, and spoke with an Expedia agent whose notes state the customer asked for her itinerary to be cancelled due to weather conditions Expedia agents do not cancel a reservation, without a customer requesting this to be done, as there would be no reason we would want to cancel an itinerary unless we understood that was the customer’s wishes Our agent’s notes indicate he understood this to be what the customer was asking him to do If there was a miscommunication in that conversation, then Expedia regrets the customer’s wishes were not clearly understood Because the customer feels the reservation was cancelled in error, an exception has been made, as a courtesy, and the $Expedia Travel Coupon she applied, when booking the reservation, was added back to her Expedia account It is currently available for her use However, the terms and conditions of the travel coupon program contain the following conditions: This coupon will be deemed fully used once a qualifying reservation has been made and will not be returned or replaced, even in the event that the reservation is cancelledIf travel dates are changed after the use of the coupon, then the coupon will not apply to the changed travel scheduleThere is no residual value and no credit will be issued if purchase amount is less than the coupon amountCustomer is responsible for the cost of the booking above the value of the redeemed coupon Terms and conditions of this coupon are as written and cannot be changed by any representation of any unauthorized person, including employees of Expedia, Inc The full terms of Expedia Travel Coupon program can be accessed through the following link: http://www.expedia.com/daily/promos/advocate/ugc/termsugccpn100.asp The customer has been informed previously that there will be no further travel coupons awarded to her, as she has been identified as someone who has used the program in a way not intended by Expedia We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
July 28, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from [redacted] ***We regret to hear that they did not accept our response and /or resolution offeredExpedia, Incis responding to the consumer complaint from [redacted] (Revdex.com ID number [redacted] ) regarding a hotel reservationPlease note that Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersWe do not own or operate any hotels, and we do not set any policiesWe hope the customer understands that we must adhere to the policies dictated by the hotelAs stated previously, the hotel advised Expedia that they would contact the customer directly with regards to the complaint and further discuss compensationIn addition, at the time of booking on the Expedia website, the customer agreed to our Terms of Use, which expressly provide as follows: The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia AffiliatesThe Expedia Companies and the Expedia Affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there fromThe Expedia Companies and the Expedia Affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authorityWe have given the matter our full consideration, and while we regret [redacted] ***’s experience while at the hotel, no refunds or compensation will be offered from Expedia regarding this matterWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Tier Customer Service
November 2, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation We understand Mr [redacted] is requesting a refundOn October 31, 2016, we received receipt of the Revdex.com complaint Our records reflect on July 20, 2016, the customer self-booked a package reservation for [redacted] and [redacted] Travel was on United Airlines, departing October 6, 2016, from Denver, Colorado to Orlando, Florida; returning on October 10, 2016, from Orlando, Florida to Denver, ColoradoThe package includes a hotel stay at the B Resort and Spa in Disney Springs ResortItinerary Number: [redacted] The customer is stating they have not been refunded for the flight Upon further researching this matter, we can confirm on October 6, 2016, the customer contacted Expedia to cancel the reservation due to Hurricane MatthewExpedia contacted the airline; they advised they canceled the flight due to the stormThe airline advised the customer will need to go to the United Airline website to request the refundExpedia advised the customer On November 2, 2016, Expedia contacted United Airlines on the customer’s behalf; they advised they sent the refund for the return portion back to ExpediaThe airline advised the customer was refunded in the amount of $per each ticket Expedia will process the refund back to the customer original form of paymentThe time it takes to post to the customer’s account depends on how quickly the customer’s credit card company/bank processes the refund We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Tier Customer Service
July 12, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
November 24, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Mr [redacted] (Revdex.com Case number [redacted] ) regarding a hotel collect reservationOur records indicate on November 10, 2016, the customer self-booked a “Hotel Collect” reservation (amount to be charged directly by the hotel, not Expedia – Expedia received no funds) through the Expedia.com websiteAccommodations were at the Quality Inn & Suites from November 25, 2016, to November 27, We understand from the complaint, the customer is requesting a refundExpedia apologizes for any confusion regarding the Travel Coupon and any inconvenience that may have occurredAccording to the Terms and Conditions of the coupon: This coupon code discount applies only to stand-alone hotel bookings (not a hotel booking in combination with any other product or offering such as flight + hotel or flight + hotel + car) made online at www.expedia.com that are prepaid at the time of booking (subject to the restrictions set out in the Terms and Conditions below) However the reservation that the customer attempted to apply the coupon to was a Hotel Collect booking in which the customer would pay upon arrival at the hotel, thus not being able to utilize the couponWe thank you for allowing us the opportunity to address the issues brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Tier Customer Service
Complaint: [redacted] I was never told prior to cancelling the hotel that there was a chance that the price could fluctuate within minutesI was told that the price would be $once we cancelled the previous reservationHad I known the price could go up within minutes I would not have canceled the reservation I already hadI was completely misleadAlso I didn't call in on 10/to get the lower price honored.I called to see if there was a way to get the lower price on the hotel without penaltyI was told that I would receive the hotel at the price of $which is the only reason I gave the rep permission to cancel my hotel reservationExpedia is at fault in this situation and absolutely refuses to take ownership and do the right thing for their customersI have never seen such an example of terrible customer service in my lifeSomething has to be done about this I am rejecting this response because:Sincerely, [redacted] ***
June 23, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on August 18, 2015, Ms [redacted] booked a flight that she canceled on October 1, According to her complaint, Ms [redacted] contacted our office to apply the credit towards the cost of a new ticket but was unable to as she was informed that our system was downShe booked her flight directly with an airline after her unsuccessful attempt to use her credit of $She is requesting that we issue the refund since she was not able to use the credit to book her flight We contacted Ms [redacted] by phone and apologized for the inconvenienceWe offered to issue the refund that she requested a courtesyShe acceptedWe advised that we would process a refund of $to the original form of paymentThis refund could take 3-days to post We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
October 26, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation We understand Ms [redacted] is requesting a refundOn October 25, 2016, we received receipt of the Revdex.com complaint Our records reflect on August 31, 2016, the customer self-booked a one-way flight reservation for [redacted] and [redacted] Travel was on [redacted] Airlines, departing October 6, 2016, from Minneapolis, Minnesota to George Town, BahamasItinerary Number: [redacted] The customer is stating that their flight was canceled by the airline; however the customer only received a partial refund for the flight Upon further researching this matter, we can confirm on October 4, 2016, the customer contacted Expedia to change the flight due to Hurricane MatthewExpedia processed the exchange departing, October 8, We can confirm the customer contacted Expedia on October 5, 2016, to change the flight again due to the HurricaneExpedia processed the exchange On October 19, 2016, the customer contacted Expedia advising that [redacted] Airlines canceled the flight due to the HurricaneThe customer requested the full refund for the flightExpedia contacted the airline and they advised Expedia to submit the refund request and if the airline authorized the refundThe airline would process the refund In reviewing the customer’s account the airline refunded the tickets for a total of $ On October 25, 2016, Expedia processed the refund for the remaining amount of $1,The original cost for the flight was $1,The customer has been refunded for the full amount of the flight reservation The timeframe for the refund with [redacted] Airlines is up to 8-weeks; which is a standard for all airlinesExpedia cannot expedite the refund timeframe for the airlines We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: I don't agree I called several times when I did not see anyone from the tour When I did get through to someone, I was told that I would not have enough time to walk to the different location and the tour guide would not wait on me The google directions for the address listed took me to the school and not the gallery I realize Expedia says they are a third party person but I booked the tour with them and not City Works Sincerely, [redacted]
October 13, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Ms [redacted] (Revdex.com ID number [redacted] ) regarding a package reservationOur records indicate on August 18, 2015, the customer self-booked a package reservation using the Expedia.com websiteAccommodations were at The [redacted] (star property) from November 6, 2015, to November 13, We understand from the complaint, the customer is requesting to be relocated to her original hotel reservationUpon receipt of the Revdex.com submission, we have verified the customer received an email stating to contact Expedia regarding her hotel reservationDue to the hotel not being able to allow the customer to utilize her reservation not previously known by Expedia, the customer was directed to contact our relocation departmentThis department is specifically designed to handle urgent issues when a hotel has cancelled a customer’s stay with imminent travel datesAccording to documentation, at the time of call, the customer agreed to be relocated to the [redacted] (star property) with a room type: Superior Double Room, City ViewIn addition, the customer did not incur any additional costs for the relocationThe customer may contact the Relocation Department directly for further assistanceWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: they are still refusing to look into the phone conversation with the representative that said I would have a credit to be used on a future flight. I just want what I wss promised. It is not right that each time I call I get told something different. 1st person said full credit. 2nd person offered 100$ credit. 3rd said nothing. I was promised someone would look into this call and if the representative said I would get a credit they would have to honor what they said. Now they won't even look into it? Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: There is no answer of my concerns , why was the billing done without issuing a reservation."Having no control" is very poor excuse, at the end of the day the holds are made by expedia in attempt to book services from themAlso once hold is obtained why it was not used to complete the reservation when I called and asked this to be do to be more effective ! There was no reason to reject my payment because the bank card was well set with fundsOn other hand there is issue with the billing system from the Expedia web site i.ethe insurance is posted as p.p but when booked is adding up to USD for that tripThis was also addressed with Expedia over the phone and e-mail and still no answer In addition there is no answer not even a simple apology about the bad customer service they had over the phone , the phone was hung up on me twice and also also a supervisor was rude to me! So far very poor service; customer service and service recovery , I would also recommend Revdex.com to do not accept this poor generic excuses to justify their lack of professionalism I still expect resolution from Expedia , if I am not able to obtain it here I will proceed further with searching assistance with various authorities and also will post all my concerns on all possible social media sources Sincerely, [redacted]
April 27, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on October 31, 2017, Ms [redacted] booked a 14- night stay at Sunset Vistas Two Bedroom Beachfront Suites from February 27, 2017, through March 13, We understand from Ms [redacted] that she requested a room with a gulf view but, says that she was told that non were availableMs [redacted] stated that she agreed to a unit with a full gulf view at a higher cost as a resultShe feels that Expedia has overcharged her and is requesting refund of $1,Ms [redacted] also wants the rewards points earned for this booking added to her account On March 14, 2017, Ms [redacted] contacted our office because she did not feel that she received the room that she paid forWe contacted the property on her behalf to inquire what room was issuedAfter review, they confirmed that Ms [redacted] booked a room with a gulf view and a balconyWe were informed that the customer received the type of room that she paid for and that no refund would be issuedMs [redacted] also received 11,bonus points for this booking including 1,bonus points Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Corporate Correspondence Team
August 1, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a refund request Our records indicate the customer self-booked an Expedia Unpublished Rate hotel reservation online on July 3, 2016, located in Dennis Port, Massachusetts, from July 8, to July 10, The hotel provided was the Jonathan Edwards Motel We understand from the complaint the customer has requested a refund of $618.81, the full price of his reservation Expedia Unpublished Rate hotels appear in the search results after a customer executes a standalone hotel search on ExpediaThe customer chooses the area (as defined in the search parameters, with Map views and a mileage legend provided), star rating, price, and a few amenities, but the hotel name and address appear only after the booking is completed Prior to entering credit card information at the time of booking, customers agree to the following hotel rules and restrictions: Prices this low require us to hide the name until immediately after you book Your credit card will be charged for the full payment upon reservation Expedia Unpublished Rate Hotel bookings are final (no refunds, changes an cancellations Some hotels may charge resort or other fees Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasingWe provide selection details on several pages for review, including the final payment screenExpedia.com serves as a third party intermediary for travel providers such as hotels, car rental agencies, and airlines; as such we must abide by and enforce the terms and conditions set forth by our partners Opaque bookings are an opportunity for savings, but customers choosing to book through this program do so with the understanding that they are booking a non-refundable room and will not have opportunity to evaluate the ratings and reviews of the particular hotel prior to making a reservation The star ratings for this program are bases on several factors, including our own rating, customer review ratings, and even an aggregate of other well respected rating services A current search for the Jonathon Edwards Motel, where the customer was booked, shows a star rating on Expedia, stars on Orbitz, Stars on Booking.com, stars on Trip Advisor, on Google, on Reservations.com, and on Hotels.com An average sets this hotel at well into the three star range and therefore it would be made available in the unpublished, rate three star, inventory The customer contacted our agents by phone prior to her stay and she was advised that we could not cancel her reservation Due to the rules and restrictions agreed to by Ms [redacted] at the time of booking, we are unable to offer a refund for this itineraryWe regret that our response cannot be more favorable We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
April 5, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comm***s and concerns which have been brought to our att***ion Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation We understand Mr [redacted] is requesting a refund On March 9, 2016, we received the receipt of the Revdex.com complaint Our records reflect on February 16, 2016, the customer self-booked a multi flight reservation, using Expedia.com Travel was on United, departing on March 4, 2016, from Las Vegas, Nevada to San Francisco, California; returning on March 7, 2016, from San Francisco, California to Las Vegas, Nevada; then departing, on March 8, 2016, from Las Vegas, Nevada to Baltimore, Maryland The package also included travel protection The customer is stating, they never authorized Expedia to cancel their flight reservation Upon further researching this matter, we can confirm on March 3, 2016, the customer contacted Expedia, requesting to change the flight dates Our agent advised the customer, the change fee would be $per person The customer declined to process the exchange and no further action was taken In reviewing Mr [redacted] account, we can confirm on March 5, 2016, his flight reservation was canceled; however, Expedia is unable to verify if the customer self-canceled or if an Expedia agent canceled the flight On April 5, 2016, Expedia contacted [redacted] on the customer’s behalf, they advised the tickets were canceled on March 5, 2016; however, they were unable to verify who canceled the tickets The airline advised, the tickets are valid for rebooking with a flight credit As a one-time courtesy, Expedia will process the refund in the amount of $373.60, back to the customer’s credit card The standard timeframe for refunds is to business days We do apologize for any inconvenience this may have caused and would like to assure you that your business is important to us We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
September 2, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a reservation booked on Expedia.com We have forward this complaint to our internal department to review the actual transaction to determine if a site error occurredWe respectfully request additional time from the Revdex.com as further research is needed for this case Sincerely, Tier Customer Service %
May 12, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Ms [redacted] (Revdex.com ID number [redacted] ) regarding a hotel reservation Our records indicate on April 22, 2015, the customer booked a Hotel Collect reservation using the Expedia.com websiteAccommodations were at the [redacted] from May 1, 2015, to May 3, We understand from the complaint, the customer is requesting a refund Upon receipt of the Revdex.com submission, we were able to verify on April 29, (9:45pm), the customer contacted Expedia requesting to cancel her reservation without a penalty feeThe assisting representative advised Ms [redacted] of the hotel’s terms and conditions which she agreed to at the time of booking and which can be found on her itinerary: · Cancellation and Change Policy: Refundable Cancellations or changes made after 2:PM local hotel time, Wednesday, April 29, are subject to a hotel fee equal to night(s) plus taxes and fees As this particular reservation is a Hotel Collect reservation, no money was charged to the customer by ExpediaExpedia contacted the hotel on behalf of the customer requesting a refundAs the hotel’s front desk was closed, Ms [redacted] was advised she would receive an e-mail from Expedia regarding the out-come On May 1, 2015, Expedia e-mailed the customer notifying her she would need to contact the hotel directly Expedia.com serves as a third party agency for travel providers such as hotels, car rental agencies, and airlines; as such we must abide by and enforce the terms and conditions set forth by our partners As this was a Hotel Collect reservation, Expedia did not receive any payment for this reservation and as a result, Expedia is unable to issue a refund as requestedWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because:Expedia customer service agents have repeatedly transferred me to an automated system that does not recognize my email ( [redacted] @yahoo.com)I have been unable to get any useful information how to get reimbursedThe expedia online does not recognize my email, so I am unable to retrieve info about my reservationI called [redacted] today, and the customer service rep told me that the folio number for my reservation is ***I will inform the US Army legal system next week if this issue is not resolved immediately.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:First, in Expedia’s reply, the early check-in, baby crib, and fridge, which I requested and confirmed with Expedia agent before my arrival, are based on availability and Expedia misinformed meBut I have to point out that upon my arrival, the baby crib and early cheare NOT unavailable at that timeThe Days Inn Nashville doesn’t provide baby crib and early cheall the timeThis is totally different with amenities based on availability (like first-come-first-serve).Second, I arrived at Days Inn Nashville at 12:15, OctHowever, the Days Inn didn’t allow me to check in until pmAfter hour phone communication with Expedia agent, Expedia still cannot find me another hotel with acceptable distance, price, and amenitiesBecause I have to feed my 5-month old baby, in this case, I have to book another hotel by myselfI request a compensation from Expedia since this extra charge is caused by Expedia and this matter wasted me a lot of time and moneyExpedia should give me full refund for the original hotel reservation, waive the hotel cancellation fee, and cannot take this as a part of compensation.Third, as for the $Expedia coupon, when I contacted Expedia for another hotel from Octto Oct.24, the agent told me I have $coupon ALREADY existed in my accountI didn’t get any clue about this $coupon, which is a part of the compensation for this matter I encountered in NashvilleNow, Expedia take this $as a solution that is definitely unacceptableBased on above reasons, I cannot agree with Expedia that this matter has been resolvedWhat I request is as same as that in my original complaint as following: $reimbursement for the extra expenses that caused by Expedia and Days Inn (Best Western Sunrise Inn and Suites one night cost on Oct.21.2015)$cash or Expedia credit that applies to my next trip reservation without expiration date as compensate for all troubles and time and efforts I devoted into this matter.I sincerely hope Revdex.com could help customers to protect their rightsThanks.Sincerely, [redacted] ***
April 1, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] ( Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
January 18, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a coupon replacement requestWe understand the Customer is asking for a redeemed coupon to be replacesOn January 18, we attempted to contact the customer to acknowledge receipt of their Revdex.com complaint Our records indicate on January 4, the customer booked a non-refundable itinerary # [redacted] for a stay at the Westin Hotel, Pasadena, California to arrive on January 8, and checking out January 10, Our records further indicate the customer contacted Expedia on January 5, and spoke with an Expedia agent whose notes state the customer asked for her itinerary to be cancelled due to weather conditions Expedia agents do not cancel a reservation, without a customer requesting this to be done, as there would be no reason we would want to cancel an itinerary unless we understood that was the customer’s wishes Our agent’s notes indicate he understood this to be what the customer was asking him to do If there was a miscommunication in that conversation, then Expedia regrets the customer’s wishes were not clearly understood Because the customer feels the reservation was cancelled in error, an exception has been made, as a courtesy, and the $Expedia Travel Coupon she applied, when booking the reservation, was added back to her Expedia account It is currently available for her use However, the terms and conditions of the travel coupon program contain the following conditions: This coupon will be deemed fully used once a qualifying reservation has been made and will not be returned or replaced, even in the event that the reservation is cancelledIf travel dates are changed after the use of the coupon, then the coupon will not apply to the changed travel scheduleThere is no residual value and no credit will be issued if purchase amount is less than the coupon amountCustomer is responsible for the cost of the booking above the value of the redeemed coupon Terms and conditions of this coupon are as written and cannot be changed by any representation of any unauthorized person, including employees of Expedia, Inc The full terms of Expedia Travel Coupon program can be accessed through the following link: http://www.expedia.com/daily/promos/advocate/ugc/termsugccpn100.asp The customer has been informed previously that there will be no further travel coupons awarded to her, as she has been identified as someone who has used the program in a way not intended by Expedia We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
July 28, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from [redacted] ***We regret to hear that they did not accept our response and /or resolution offeredExpedia, Incis responding to the consumer complaint from [redacted] (Revdex.com ID number [redacted] ) regarding a hotel reservationPlease note that Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersWe do not own or operate any hotels, and we do not set any policiesWe hope the customer understands that we must adhere to the policies dictated by the hotelAs stated previously, the hotel advised Expedia that they would contact the customer directly with regards to the complaint and further discuss compensationIn addition, at the time of booking on the Expedia website, the customer agreed to our Terms of Use, which expressly provide as follows: The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia AffiliatesThe Expedia Companies and the Expedia Affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there fromThe Expedia Companies and the Expedia Affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authorityWe have given the matter our full consideration, and while we regret [redacted] ***’s experience while at the hotel, no refunds or compensation will be offered from Expedia regarding this matterWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Tier Customer Service
November 2, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation We understand Mr [redacted] is requesting a refundOn October 31, 2016, we received receipt of the Revdex.com complaint Our records reflect on July 20, 2016, the customer self-booked a package reservation for [redacted] and [redacted] Travel was on United Airlines, departing October 6, 2016, from Denver, Colorado to Orlando, Florida; returning on October 10, 2016, from Orlando, Florida to Denver, ColoradoThe package includes a hotel stay at the B Resort and Spa in Disney Springs ResortItinerary Number: [redacted] The customer is stating they have not been refunded for the flight Upon further researching this matter, we can confirm on October 6, 2016, the customer contacted Expedia to cancel the reservation due to Hurricane MatthewExpedia contacted the airline; they advised they canceled the flight due to the stormThe airline advised the customer will need to go to the United Airline website to request the refundExpedia advised the customer On November 2, 2016, Expedia contacted United Airlines on the customer’s behalf; they advised they sent the refund for the return portion back to ExpediaThe airline advised the customer was refunded in the amount of $per each ticket Expedia will process the refund back to the customer original form of paymentThe time it takes to post to the customer’s account depends on how quickly the customer’s credit card company/bank processes the refund We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Tier Customer Service
July 12, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
November 24, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Mr [redacted] (Revdex.com Case number [redacted] ) regarding a hotel collect reservationOur records indicate on November 10, 2016, the customer self-booked a “Hotel Collect” reservation (amount to be charged directly by the hotel, not Expedia – Expedia received no funds) through the Expedia.com websiteAccommodations were at the Quality Inn & Suites from November 25, 2016, to November 27, We understand from the complaint, the customer is requesting a refundExpedia apologizes for any confusion regarding the Travel Coupon and any inconvenience that may have occurredAccording to the Terms and Conditions of the coupon: This coupon code discount applies only to stand-alone hotel bookings (not a hotel booking in combination with any other product or offering such as flight + hotel or flight + hotel + car) made online at www.expedia.com that are prepaid at the time of booking (subject to the restrictions set out in the Terms and Conditions below) However the reservation that the customer attempted to apply the coupon to was a Hotel Collect booking in which the customer would pay upon arrival at the hotel, thus not being able to utilize the couponWe thank you for allowing us the opportunity to address the issues brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Tier Customer Service
Complaint: [redacted] I was never told prior to cancelling the hotel that there was a chance that the price could fluctuate within minutesI was told that the price would be $once we cancelled the previous reservationHad I known the price could go up within minutes I would not have canceled the reservation I already hadI was completely misleadAlso I didn't call in on 10/to get the lower price honored.I called to see if there was a way to get the lower price on the hotel without penaltyI was told that I would receive the hotel at the price of $which is the only reason I gave the rep permission to cancel my hotel reservationExpedia is at fault in this situation and absolutely refuses to take ownership and do the right thing for their customersI have never seen such an example of terrible customer service in my lifeSomething has to be done about this I am rejecting this response because:Sincerely, [redacted] ***
June 23, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on August 18, 2015, Ms [redacted] booked a flight that she canceled on October 1, According to her complaint, Ms [redacted] contacted our office to apply the credit towards the cost of a new ticket but was unable to as she was informed that our system was downShe booked her flight directly with an airline after her unsuccessful attempt to use her credit of $She is requesting that we issue the refund since she was not able to use the credit to book her flight We contacted Ms [redacted] by phone and apologized for the inconvenienceWe offered to issue the refund that she requested a courtesyShe acceptedWe advised that we would process a refund of $to the original form of paymentThis refund could take 3-days to post We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
October 26, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation We understand Ms [redacted] is requesting a refundOn October 25, 2016, we received receipt of the Revdex.com complaint Our records reflect on August 31, 2016, the customer self-booked a one-way flight reservation for [redacted] and [redacted] Travel was on [redacted] Airlines, departing October 6, 2016, from Minneapolis, Minnesota to George Town, BahamasItinerary Number: [redacted] The customer is stating that their flight was canceled by the airline; however the customer only received a partial refund for the flight Upon further researching this matter, we can confirm on October 4, 2016, the customer contacted Expedia to change the flight due to Hurricane MatthewExpedia processed the exchange departing, October 8, We can confirm the customer contacted Expedia on October 5, 2016, to change the flight again due to the HurricaneExpedia processed the exchange On October 19, 2016, the customer contacted Expedia advising that [redacted] Airlines canceled the flight due to the HurricaneThe customer requested the full refund for the flightExpedia contacted the airline and they advised Expedia to submit the refund request and if the airline authorized the refundThe airline would process the refund In reviewing the customer’s account the airline refunded the tickets for a total of $ On October 25, 2016, Expedia processed the refund for the remaining amount of $1,The original cost for the flight was $1,The customer has been refunded for the full amount of the flight reservation The timeframe for the refund with [redacted] Airlines is up to 8-weeks; which is a standard for all airlinesExpedia cannot expedite the refund timeframe for the airlines We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: I don't agree I called several times when I did not see anyone from the tour When I did get through to someone, I was told that I would not have enough time to walk to the different location and the tour guide would not wait on me The google directions for the address listed took me to the school and not the gallery I realize Expedia says they are a third party person but I booked the tour with them and not City Works Sincerely, [redacted]
October 13, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Ms [redacted] (Revdex.com ID number [redacted] ) regarding a package reservationOur records indicate on August 18, 2015, the customer self-booked a package reservation using the Expedia.com websiteAccommodations were at The [redacted] (star property) from November 6, 2015, to November 13, We understand from the complaint, the customer is requesting to be relocated to her original hotel reservationUpon receipt of the Revdex.com submission, we have verified the customer received an email stating to contact Expedia regarding her hotel reservationDue to the hotel not being able to allow the customer to utilize her reservation not previously known by Expedia, the customer was directed to contact our relocation departmentThis department is specifically designed to handle urgent issues when a hotel has cancelled a customer’s stay with imminent travel datesAccording to documentation, at the time of call, the customer agreed to be relocated to the [redacted] (star property) with a room type: Superior Double Room, City ViewIn addition, the customer did not incur any additional costs for the relocationThe customer may contact the Relocation Department directly for further assistanceWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: they are still refusing to look into the phone conversation with the representative that said I would have a credit to be used on a future flight. I just want what I wss promised. It is not right that each time I call I get told something different. 1st person said full credit. 2nd person offered 100$ credit. 3rd said nothing. I was promised someone would look into this call and if the representative said I would get a credit they would have to honor what they said. Now they won't even look into it? Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: There is no answer of my concerns , why was the billing done without issuing a reservation."Having no control" is very poor excuse, at the end of the day the holds are made by expedia in attempt to book services from themAlso once hold is obtained why it was not used to complete the reservation when I called and asked this to be do to be more effective ! There was no reason to reject my payment because the bank card was well set with fundsOn other hand there is issue with the billing system from the Expedia web site i.ethe insurance is posted as p.p but when booked is adding up to USD for that tripThis was also addressed with Expedia over the phone and e-mail and still no answer In addition there is no answer not even a simple apology about the bad customer service they had over the phone , the phone was hung up on me twice and also also a supervisor was rude to me! So far very poor service; customer service and service recovery , I would also recommend Revdex.com to do not accept this poor generic excuses to justify their lack of professionalism I still expect resolution from Expedia , if I am not able to obtain it here I will proceed further with searching assistance with various authorities and also will post all my concerns on all possible social media sources Sincerely, [redacted]
April 27, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on October 31, 2017, Ms [redacted] booked a 14- night stay at Sunset Vistas Two Bedroom Beachfront Suites from February 27, 2017, through March 13, We understand from Ms [redacted] that she requested a room with a gulf view but, says that she was told that non were availableMs [redacted] stated that she agreed to a unit with a full gulf view at a higher cost as a resultShe feels that Expedia has overcharged her and is requesting refund of $1,Ms [redacted] also wants the rewards points earned for this booking added to her account On March 14, 2017, Ms [redacted] contacted our office because she did not feel that she received the room that she paid forWe contacted the property on her behalf to inquire what room was issuedAfter review, they confirmed that Ms [redacted] booked a room with a gulf view and a balconyWe were informed that the customer received the type of room that she paid for and that no refund would be issuedMs [redacted] also received 11,bonus points for this booking including 1,bonus points Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Corporate Correspondence Team
August 1, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a refund request Our records indicate the customer self-booked an Expedia Unpublished Rate hotel reservation online on July 3, 2016, located in Dennis Port, Massachusetts, from July 8, to July 10, The hotel provided was the Jonathan Edwards Motel We understand from the complaint the customer has requested a refund of $618.81, the full price of his reservation Expedia Unpublished Rate hotels appear in the search results after a customer executes a standalone hotel search on ExpediaThe customer chooses the area (as defined in the search parameters, with Map views and a mileage legend provided), star rating, price, and a few amenities, but the hotel name and address appear only after the booking is completed Prior to entering credit card information at the time of booking, customers agree to the following hotel rules and restrictions: Prices this low require us to hide the name until immediately after you book Your credit card will be charged for the full payment upon reservation Expedia Unpublished Rate Hotel bookings are final (no refunds, changes an cancellations Some hotels may charge resort or other fees Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasingWe provide selection details on several pages for review, including the final payment screenExpedia.com serves as a third party intermediary for travel providers such as hotels, car rental agencies, and airlines; as such we must abide by and enforce the terms and conditions set forth by our partners Opaque bookings are an opportunity for savings, but customers choosing to book through this program do so with the understanding that they are booking a non-refundable room and will not have opportunity to evaluate the ratings and reviews of the particular hotel prior to making a reservation The star ratings for this program are bases on several factors, including our own rating, customer review ratings, and even an aggregate of other well respected rating services A current search for the Jonathon Edwards Motel, where the customer was booked, shows a star rating on Expedia, stars on Orbitz, Stars on Booking.com, stars on Trip Advisor, on Google, on Reservations.com, and on Hotels.com An average sets this hotel at well into the three star range and therefore it would be made available in the unpublished, rate three star, inventory The customer contacted our agents by phone prior to her stay and she was advised that we could not cancel her reservation Due to the rules and restrictions agreed to by Ms [redacted] at the time of booking, we are unable to offer a refund for this itineraryWe regret that our response cannot be more favorable We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
April 5, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comm***s and concerns which have been brought to our att***ion Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation We understand Mr [redacted] is requesting a refund On March 9, 2016, we received the receipt of the Revdex.com complaint Our records reflect on February 16, 2016, the customer self-booked a multi flight reservation, using Expedia.com Travel was on United, departing on March 4, 2016, from Las Vegas, Nevada to San Francisco, California; returning on March 7, 2016, from San Francisco, California to Las Vegas, Nevada; then departing, on March 8, 2016, from Las Vegas, Nevada to Baltimore, Maryland The package also included travel protection The customer is stating, they never authorized Expedia to cancel their flight reservation Upon further researching this matter, we can confirm on March 3, 2016, the customer contacted Expedia, requesting to change the flight dates Our agent advised the customer, the change fee would be $per person The customer declined to process the exchange and no further action was taken In reviewing Mr [redacted] account, we can confirm on March 5, 2016, his flight reservation was canceled; however, Expedia is unable to verify if the customer self-canceled or if an Expedia agent canceled the flight On April 5, 2016, Expedia contacted [redacted] on the customer’s behalf, they advised the tickets were canceled on March 5, 2016; however, they were unable to verify who canceled the tickets The airline advised, the tickets are valid for rebooking with a flight credit As a one-time courtesy, Expedia will process the refund in the amount of $373.60, back to the customer’s credit card The standard timeframe for refunds is to business days We do apologize for any inconvenience this may have caused and would like to assure you that your business is important to us We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
September 2, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a reservation booked on Expedia.com We have forward this complaint to our internal department to review the actual transaction to determine if a site error occurredWe respectfully request additional time from the Revdex.com as further research is needed for this case Sincerely, Tier Customer Service %
May 12, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Ms [redacted] (Revdex.com ID number [redacted] ) regarding a hotel reservation Our records indicate on April 22, 2015, the customer booked a Hotel Collect reservation using the Expedia.com websiteAccommodations were at the [redacted] from May 1, 2015, to May 3, We understand from the complaint, the customer is requesting a refund Upon receipt of the Revdex.com submission, we were able to verify on April 29, (9:45pm), the customer contacted Expedia requesting to cancel her reservation without a penalty feeThe assisting representative advised Ms [redacted] of the hotel’s terms and conditions which she agreed to at the time of booking and which can be found on her itinerary: · Cancellation and Change Policy: Refundable Cancellations or changes made after 2:PM local hotel time, Wednesday, April 29, are subject to a hotel fee equal to night(s) plus taxes and fees As this particular reservation is a Hotel Collect reservation, no money was charged to the customer by ExpediaExpedia contacted the hotel on behalf of the customer requesting a refundAs the hotel’s front desk was closed, Ms [redacted] was advised she would receive an e-mail from Expedia regarding the out-come On May 1, 2015, Expedia e-mailed the customer notifying her she would need to contact the hotel directly Expedia.com serves as a third party agency for travel providers such as hotels, car rental agencies, and airlines; as such we must abide by and enforce the terms and conditions set forth by our partners As this was a Hotel Collect reservation, Expedia did not receive any payment for this reservation and as a result, Expedia is unable to issue a refund as requestedWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, [redacted] Tier Customer Service