October 21, 2015Revdex.comE.com - Alaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: O- [redacted] Dear Revdex.com,Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a promotion refund We understand Mr [redacted] is writing due to his request for a price match being deniedOn October 21, we contacted the customer to acknowledge receipt of their Revdex.com complaint.Our records indicate on October 9, the customer contacted Expedia to book a Hawaiian vacation package with round trip flights from Seattle to Kona, Hawaii departing on January 27, and returning February 2, His itinerary also includes a reservation at the [redacted] resort for corresponding datesMr [redacted] found a lower price on a competing website and reports being told by our Expedia booking agent that he would qualify for the Best Price Guarantee, however his request for the refund, in the amount of $and a $travel coupon was denied On October 21, 2015, as a gesture of goodwill, Expedia processed a refund in the amount of $back to the customer’s original form of payment and added a $Expedia Travel Coupon The time it takes for the credit to be available in his account depends upon how quickly his card company processes refunds It is never Expedia’s intention to inconvenience our customers, and we regret the frustration this matter caused Mr [redacted] We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely,Roseanne G***Tier Customer ServiceExpedia, Inc
March 15, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation We understand Mr [redacted] is requesting a full refund On March 15, 2016, we contacted Mr [redacted] to acknowledge receipt of the Revdex.com complaint, however he was not available Our records reflect on January 19, 2016, the customer self-booked a one-way flight reservation, using Expedia.com Travel was on [redacted] , departing February 11, 2016, from Raleigh, North Carolina to Phnom Penh, Cambodia The customer is stating that his flight was canceled, and was advised he would be refunded; however he has not received a refund Upon researching this matter, we can confirm on February 11, 2016, the customer contacted Expedia, advising the outbound flight was canceled Our agent contacted [redacted] ; they advised there were no flight delays Emirate advised our agent to contact the operating airline carrier, which was JetBlue On that same day, our agent contacted JetBlue, they advised the outbound flight was canceled; however, the second flight segment was reflecting as checked in JetBlue advised they could not change the status only the validating carrier [redacted] could Our agent contacted [redacted] again; however, was not able to speak to anyone The agent advised the customer, we could not exchange the flight or process the refund without authorization from the airline The customer decided to buy a new ticket, with a different carrier No further action was taken On February 22, 2016, the customer contacted Expedia, advising their outbound flight was canceled, and was advised by an Expedia agent they would be refunded The agent advised the customer they would need to contact the airline; however, the agent was not able to speak to the airline No further action was taken On March 16, 2016, Expedia contacted [redacted] on behalf of the customer [redacted] ’ advised the customer’s outbound flight was not delayed In addition, [redacted] asked if the customer can send documentation showing that his flight was canceled The customer can send that documentation into Expedia, via the Revdex.com complaint The customer would also need to submit a copy of the new ticket that he purchased On that same day, Expedia contacted JetBlue on behalf of the customer JetBlue advised they will need to verify if the outbound flight was canceled; if it was canceled, they would send that information to [redacted] JetBlue could not advise Expedia of the timeframe of the status In reviewing Mr [redacted] ’s account, Expedia is not showing any delays or cancelations for his flights The ticket is showing as flown Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and are subject to the rules and restrictions of the vendors Each airline has its own specific set of policies and procedures as does each ticket purchased [redacted] was the operating carrier and merchant of record (the entity that received your funds and the company charging the customer’s credit card)We hope the customer understands Expedia cannot honor the request for the refund We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
October 6, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a package booked using Expedia Inc We understand you are seeking a refund for a hotel and flight booked through ExpediaWe researched this matter further and our records show a package reservation was booked on our website by [redacted] or an authorized user to their Expedia account on September 20, We show that our office was contacted on September 25th via email regarding the price decreasing and the customer was seeking a credit for the difference in priceThe customer received a response and was advised on our process of completing a request for a price match, the customer was also advised that our call volume was higher than due to severe weather conditions We understand the customer was waiting on a call back however because the reservation needed to be cancelled within a hour period, it is the customer’s responsibility to ensure they reached an agent to cancel the reservation as standard rules would apply after the hour period endedThe customer also had the ability to complete the cancellation directly at the website by logging into their Expedia account and clicking on “My Trips” prior to the hours of booking The hotel rules the customer agreed to during the booking path are as follows: Cancellations or changes made after 11:PM local hotel time, Thursday, November 16, or no-shows are subject to a hotel fee equal to night(s) plus taxes and fees However the flights were non-refundable at the time of purchase and a $per person change fee plus any difference in fare would be charged for changes made to the flight reservationPlease note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies, and airlines, and is subject to the rules and restrictions of those providersWe hope you understand that we must adhere to the rules and regulations of the air carrier, including their cancellation and refund policies While we understand [redacted] ’s concerns we are unable to honor a refund in this matter We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Kiki R [redacted] Corporate Customer Service
Complaint: [redacted] I am rejecting this response because:Expedia customer service agents have repeatedly transferred me to an automated system that does not recognize my email ( [redacted] @yahoo.com)I have been unable to get any useful information how to get reimbursedThe expedia online does not recognize my email, so I am unable to retrieve info about my reservationI called [redacted] today, and the customer service rep told me that the folio number for my reservation is ***I will inform the US Army legal system next week if this issue is not resolved immediately.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:First, in Expedia’s reply, the early check-in, baby crib, and fridge, which I requested and confirmed with Expedia agent before my arrival, are based on availability and Expedia misinformed meBut I have to point out that upon my arrival, the baby crib and early cheare NOT unavailable at that timeThe Days Inn Nashville doesn’t provide baby crib and early cheall the timeThis is totally different with amenities based on availability (like first-come-first-serve).Second, I arrived at Days Inn Nashville at 12:15, OctHowever, the Days Inn didn’t allow me to check in until pmAfter hour phone communication with Expedia agent, Expedia still cannot find me another hotel with acceptable distance, price, and amenitiesBecause I have to feed my 5-month old baby, in this case, I have to book another hotel by myselfI request a compensation from Expedia since this extra charge is caused by Expedia and this matter wasted me a lot of time and moneyExpedia should give me full refund for the original hotel reservation, waive the hotel cancellation fee, and cannot take this as a part of compensation.Third, as for the $Expedia coupon, when I contacted Expedia for another hotel from Octto Oct.24, the agent told me I have $coupon ALREADY existed in my accountI didn’t get any clue about this $coupon, which is a part of the compensation for this matter I encountered in NashvilleNow, Expedia take this $as a solution that is definitely unacceptableBased on above reasons, I cannot agree with Expedia that this matter has been resolvedWhat I request is as same as that in my original complaint as following: $reimbursement for the extra expenses that caused by Expedia and Days Inn (Best Western Sunrise Inn and Suites one night cost on Oct.21.2015)$cash or Expedia credit that applies to my next trip reservation without expiration date as compensate for all troubles and time and efforts I devoted into this matter.I sincerely hope Revdex.com could help customers to protect their rightsThanks.Sincerely, [redacted] ***
July 28, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from [redacted] ***We regret to hear that they did not accept our response and /or resolution offeredExpedia, Incis responding to the consumer complaint from [redacted] (Revdex.com ID number [redacted] ) regarding a hotel reservationPlease note that Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersWe do not own or operate any hotels, and we do not set any policiesWe hope the customer understands that we must adhere to the policies dictated by the hotelAs stated previously, the hotel advised Expedia that they would contact the customer directly with regards to the complaint and further discuss compensationIn addition, at the time of booking on the Expedia website, the customer agreed to our Terms of Use, which expressly provide as follows: The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia AffiliatesThe Expedia Companies and the Expedia Affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there fromThe Expedia Companies and the Expedia Affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authorityWe have given the matter our full consideration, and while we regret [redacted] ***’s experience while at the hotel, no refunds or compensation will be offered from Expedia regarding this matterWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Tier Customer Service
November 22, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Ms [redacted] (Revdex.com Case number [redacted] ) regarding a hotel reservationOur records indicate on November 16, 2016, the customer self-booked a hotel reservation through the Expedia.com websiteAccommodations were at the Hampton Inn Cartersville from December 9, to December 10, We understand from the complaint, the customer is requesting a refund and compensationWe firmly believe that our website is equipped with recapping the details of the itinerary twice throughout the purchase pathWe provide our users ample time to review the full details of the itinerary before completing the purchaseExpedia was able to capture the customer’s individual step by step booking process and prior to the customer submitting her credit card information to complete the booking, the dates of service were posted as December 9, 2016, to December 10, In addition the search results included these dates of service located on the top of the pageOn November 18, 2016, the customer contacted Expedia stating her confirmation itinerary had the incorrect dates of serviceAs the hotel’s cancelation policy which was agreed to by the customer at the time of booking was Non Refundable, the assisting representative contacted the hotel directly on behalf of the customerThe front desk assistant at the Hampton Inn, Lakisha, advised Expedia to change the reservation dates at no additional chargeDue to an outstanding balance for the rate difference and the customer refusing to pay it, the customer was unable to utilize her reservationOn November 18, 2016, Expedia processed a full refund in the amount of $An email was sent to the customer requesting a hotel receipt to pay the difference in rate, however Expedia has not received a replyAt this time we are requesting the customer please submit a copy of her hotel receiptThe customer may submit the information through the complaint submission on the Revdex.com websiteExpedia will honor the difference in rate of the original reservation and the November reservationAs this was no fault by Expedia, no additional compensation will be offeredWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Corporate Customer Service
January 18, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a coupon replacement requestWe understand the Customer is asking for a redeemed coupon to be replacesOn January 18, we attempted to contact the customer to acknowledge receipt of their Revdex.com complaint Our records indicate on January 4, the customer booked a non-refundable itinerary # [redacted] for a stay at the Westin Hotel, Pasadena, California to arrive on January 8, and checking out January 10, Our records further indicate the customer contacted Expedia on January 5, and spoke with an Expedia agent whose notes state the customer asked for her itinerary to be cancelled due to weather conditions Expedia agents do not cancel a reservation, without a customer requesting this to be done, as there would be no reason we would want to cancel an itinerary unless we understood that was the customer’s wishes Our agent’s notes indicate he understood this to be what the customer was asking him to do If there was a miscommunication in that conversation, then Expedia regrets the customer’s wishes were not clearly understood Because the customer feels the reservation was cancelled in error, an exception has been made, as a courtesy, and the $Expedia Travel Coupon she applied, when booking the reservation, was added back to her Expedia account It is currently available for her use However, the terms and conditions of the travel coupon program contain the following conditions: This coupon will be deemed fully used once a qualifying reservation has been made and will not be returned or replaced, even in the event that the reservation is cancelledIf travel dates are changed after the use of the coupon, then the coupon will not apply to the changed travel scheduleThere is no residual value and no credit will be issued if purchase amount is less than the coupon amountCustomer is responsible for the cost of the booking above the value of the redeemed coupon Terms and conditions of this coupon are as written and cannot be changed by any representation of any unauthorized person, including employees of Expedia, Inc The full terms of Expedia Travel Coupon program can be accessed through the following link: http://www.expedia.com/daily/promos/advocate/ugc/termsugccpn100.asp The customer has been informed previously that there will be no further travel coupons awarded to her, as she has been identified as someone who has used the program in a way not intended by Expedia We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: Hi, This does not make any sense to me. How can a company who might done business with for years and spent thousands of dollars with failed to try and rectify a situation they created? Like I've mentioned in numerous messages before, I have spent over 10 hours on the phone with you try and resolve this issue with no assistance from your actual team. I have wasted countless hours and been on hold for so long and to only be offered $200 is absolutely ridiculous! My points are still not in my account and there is no timeframe as to when this will happen. This issue happened over two months ago and still not a resolution. my next step is going to be contacting my lawyer and forced to take this to small claims court for a resolution. Sincerely, [redacted]
September 28, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a reservation booked on Expedia.com As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case Sincerely, Tier Customer Service %
June 13, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
Complaint: [redacted] I am rejecting this response because: Expedia should already have all the information the need. They have my name and conformation number from the original ticket package I purchased from them. So, the timetable that you've allowed them should be enough. All I'm asking for is a full refund back on my credit card for my flight that I previously purchased from Expedia. com. Sincerely, [redacted] ***
April 1, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] ( Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
Complaint: [redacted] I am rejecting this response because: they are still refusing to look into the phone conversation with the representative that said I would have a credit to be used on a future flight. I just want what I wss promised. It is not right that each time I call I get told something different. 1st person said full credit. 2nd person offered 100$ credit. 3rd said nothing. I was promised someone would look into this call and if the representative said I would get a credit they would have to honor what they said. Now they won't even look into it? Sincerely, [redacted]
October 13, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Ms [redacted] (Revdex.com ID number [redacted] ) regarding a package reservationOur records indicate on August 18, 2015, the customer self-booked a package reservation using the Expedia.com websiteAccommodations were at The [redacted] (star property) from November 6, 2015, to November 13, We understand from the complaint, the customer is requesting to be relocated to her original hotel reservationUpon receipt of the Revdex.com submission, we have verified the customer received an email stating to contact Expedia regarding her hotel reservationDue to the hotel not being able to allow the customer to utilize her reservation not previously known by Expedia, the customer was directed to contact our relocation departmentThis department is specifically designed to handle urgent issues when a hotel has cancelled a customer’s stay with imminent travel datesAccording to documentation, at the time of call, the customer agreed to be relocated to the [redacted] (star property) with a room type: Superior Double Room, City ViewIn addition, the customer did not incur any additional costs for the relocationThe customer may contact the Relocation Department directly for further assistanceWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Tier Customer Service
April 5, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comm***s and concerns which have been brought to our att***ion Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation We understand Mr [redacted] is requesting a refund On March 9, 2016, we received the receipt of the Revdex.com complaint Our records reflect on February 16, 2016, the customer self-booked a multi flight reservation, using Expedia.com Travel was on United, departing on March 4, 2016, from Las Vegas, Nevada to San Francisco, California; returning on March 7, 2016, from San Francisco, California to Las Vegas, Nevada; then departing, on March 8, 2016, from Las Vegas, Nevada to Baltimore, Maryland The package also included travel protection The customer is stating, they never authorized Expedia to cancel their flight reservation Upon further researching this matter, we can confirm on March 3, 2016, the customer contacted Expedia, requesting to change the flight dates Our agent advised the customer, the change fee would be $per person The customer declined to process the exchange and no further action was taken In reviewing Mr [redacted] account, we can confirm on March 5, 2016, his flight reservation was canceled; however, Expedia is unable to verify if the customer self-canceled or if an Expedia agent canceled the flight On April 5, 2016, Expedia contacted [redacted] on the customer’s behalf, they advised the tickets were canceled on March 5, 2016; however, they were unable to verify who canceled the tickets The airline advised, the tickets are valid for rebooking with a flight credit As a one-time courtesy, Expedia will process the refund in the amount of $373.60, back to the customer’s credit card The standard timeframe for refunds is to business days We do apologize for any inconvenience this may have caused and would like to assure you that your business is important to us We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
July 12, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
Complaint: [redacted] I was never told prior to cancelling the hotel that there was a chance that the price could fluctuate within minutesI was told that the price would be $once we cancelled the previous reservationHad I known the price could go up within minutes I would not have canceled the reservation I already hadI was completely misleadAlso I didn't call in on 10/to get the lower price honored.I called to see if there was a way to get the lower price on the hotel without penaltyI was told that I would receive the hotel at the price of $which is the only reason I gave the rep permission to cancel my hotel reservationExpedia is at fault in this situation and absolutely refuses to take ownership and do the right thing for their customersI have never seen such an example of terrible customer service in my lifeSomething has to be done about this I am rejecting this response because:Sincerely, [redacted] ***
April 27, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on October 31, 2017, Ms [redacted] booked a 14- night stay at Sunset Vistas Two Bedroom Beachfront Suites from February 27, 2017, through March 13, We understand from Ms [redacted] that she requested a room with a gulf view but, says that she was told that non were availableMs [redacted] stated that she agreed to a unit with a full gulf view at a higher cost as a resultShe feels that Expedia has overcharged her and is requesting refund of $1,Ms [redacted] also wants the rewards points earned for this booking added to her account On March 14, 2017, Ms [redacted] contacted our office because she did not feel that she received the room that she paid forWe contacted the property on her behalf to inquire what room was issuedAfter review, they confirmed that Ms [redacted] booked a room with a gulf view and a balconyWe were informed that the customer received the type of room that she paid for and that no refund would be issuedMs [redacted] also received 11,bonus points for this booking including 1,bonus points Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Corporate Correspondence Team
Complaint: [redacted] I am rejecting this response because: There is no answer of my concerns , why was the billing done without issuing a reservation."Having no control" is very poor excuse, at the end of the day the holds are made by expedia in attempt to book services from themAlso once hold is obtained why it was not used to complete the reservation when I called and asked this to be do to be more effective ! There was no reason to reject my payment because the bank card was well set with fundsOn other hand there is issue with the billing system from the Expedia web site i.ethe insurance is posted as p.p but when booked is adding up to USD for that tripThis was also addressed with Expedia over the phone and e-mail and still no answer In addition there is no answer not even a simple apology about the bad customer service they had over the phone , the phone was hung up on me twice and also also a supervisor was rude to me! So far very poor service; customer service and service recovery , I would also recommend Revdex.com to do not accept this poor generic excuses to justify their lack of professionalism I still expect resolution from Expedia , if I am not able to obtain it here I will proceed further with searching assistance with various authorities and also will post all my concerns on all possible social media sources Sincerely, [redacted]
October 21, 2015Revdex.comE.com - Alaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: O- [redacted] Dear Revdex.com,Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a promotion refund We understand Mr [redacted] is writing due to his request for a price match being deniedOn October 21, we contacted the customer to acknowledge receipt of their Revdex.com complaint.Our records indicate on October 9, the customer contacted Expedia to book a Hawaiian vacation package with round trip flights from Seattle to Kona, Hawaii departing on January 27, and returning February 2, His itinerary also includes a reservation at the [redacted] resort for corresponding datesMr [redacted] found a lower price on a competing website and reports being told by our Expedia booking agent that he would qualify for the Best Price Guarantee, however his request for the refund, in the amount of $and a $travel coupon was denied On October 21, 2015, as a gesture of goodwill, Expedia processed a refund in the amount of $back to the customer’s original form of payment and added a $Expedia Travel Coupon The time it takes for the credit to be available in his account depends upon how quickly his card company processes refunds It is never Expedia’s intention to inconvenience our customers, and we regret the frustration this matter caused Mr [redacted] We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely,Roseanne G***Tier Customer ServiceExpedia, Inc
March 15, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation We understand Mr [redacted] is requesting a full refund On March 15, 2016, we contacted Mr [redacted] to acknowledge receipt of the Revdex.com complaint, however he was not available Our records reflect on January 19, 2016, the customer self-booked a one-way flight reservation, using Expedia.com Travel was on [redacted] , departing February 11, 2016, from Raleigh, North Carolina to Phnom Penh, Cambodia The customer is stating that his flight was canceled, and was advised he would be refunded; however he has not received a refund Upon researching this matter, we can confirm on February 11, 2016, the customer contacted Expedia, advising the outbound flight was canceled Our agent contacted [redacted] ; they advised there were no flight delays Emirate advised our agent to contact the operating airline carrier, which was JetBlue On that same day, our agent contacted JetBlue, they advised the outbound flight was canceled; however, the second flight segment was reflecting as checked in JetBlue advised they could not change the status only the validating carrier [redacted] could Our agent contacted [redacted] again; however, was not able to speak to anyone The agent advised the customer, we could not exchange the flight or process the refund without authorization from the airline The customer decided to buy a new ticket, with a different carrier No further action was taken On February 22, 2016, the customer contacted Expedia, advising their outbound flight was canceled, and was advised by an Expedia agent they would be refunded The agent advised the customer they would need to contact the airline; however, the agent was not able to speak to the airline No further action was taken On March 16, 2016, Expedia contacted [redacted] on behalf of the customer [redacted] ’ advised the customer’s outbound flight was not delayed In addition, [redacted] asked if the customer can send documentation showing that his flight was canceled The customer can send that documentation into Expedia, via the Revdex.com complaint The customer would also need to submit a copy of the new ticket that he purchased On that same day, Expedia contacted JetBlue on behalf of the customer JetBlue advised they will need to verify if the outbound flight was canceled; if it was canceled, they would send that information to [redacted] JetBlue could not advise Expedia of the timeframe of the status In reviewing Mr [redacted] ’s account, Expedia is not showing any delays or cancelations for his flights The ticket is showing as flown Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and are subject to the rules and restrictions of the vendors Each airline has its own specific set of policies and procedures as does each ticket purchased [redacted] was the operating carrier and merchant of record (the entity that received your funds and the company charging the customer’s credit card)We hope the customer understands Expedia cannot honor the request for the refund We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
October 6, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a package booked using Expedia Inc We understand you are seeking a refund for a hotel and flight booked through ExpediaWe researched this matter further and our records show a package reservation was booked on our website by [redacted] or an authorized user to their Expedia account on September 20, We show that our office was contacted on September 25th via email regarding the price decreasing and the customer was seeking a credit for the difference in priceThe customer received a response and was advised on our process of completing a request for a price match, the customer was also advised that our call volume was higher than due to severe weather conditions We understand the customer was waiting on a call back however because the reservation needed to be cancelled within a hour period, it is the customer’s responsibility to ensure they reached an agent to cancel the reservation as standard rules would apply after the hour period endedThe customer also had the ability to complete the cancellation directly at the website by logging into their Expedia account and clicking on “My Trips” prior to the hours of booking The hotel rules the customer agreed to during the booking path are as follows: Cancellations or changes made after 11:PM local hotel time, Thursday, November 16, or no-shows are subject to a hotel fee equal to night(s) plus taxes and fees However the flights were non-refundable at the time of purchase and a $per person change fee plus any difference in fare would be charged for changes made to the flight reservationPlease note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies, and airlines, and is subject to the rules and restrictions of those providersWe hope you understand that we must adhere to the rules and regulations of the air carrier, including their cancellation and refund policies While we understand [redacted] ’s concerns we are unable to honor a refund in this matter We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Kiki R [redacted] Corporate Customer Service
Complaint: [redacted] I am rejecting this response because:Expedia customer service agents have repeatedly transferred me to an automated system that does not recognize my email ( [redacted] @yahoo.com)I have been unable to get any useful information how to get reimbursedThe expedia online does not recognize my email, so I am unable to retrieve info about my reservationI called [redacted] today, and the customer service rep told me that the folio number for my reservation is ***I will inform the US Army legal system next week if this issue is not resolved immediately.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:First, in Expedia’s reply, the early check-in, baby crib, and fridge, which I requested and confirmed with Expedia agent before my arrival, are based on availability and Expedia misinformed meBut I have to point out that upon my arrival, the baby crib and early cheare NOT unavailable at that timeThe Days Inn Nashville doesn’t provide baby crib and early cheall the timeThis is totally different with amenities based on availability (like first-come-first-serve).Second, I arrived at Days Inn Nashville at 12:15, OctHowever, the Days Inn didn’t allow me to check in until pmAfter hour phone communication with Expedia agent, Expedia still cannot find me another hotel with acceptable distance, price, and amenitiesBecause I have to feed my 5-month old baby, in this case, I have to book another hotel by myselfI request a compensation from Expedia since this extra charge is caused by Expedia and this matter wasted me a lot of time and moneyExpedia should give me full refund for the original hotel reservation, waive the hotel cancellation fee, and cannot take this as a part of compensation.Third, as for the $Expedia coupon, when I contacted Expedia for another hotel from Octto Oct.24, the agent told me I have $coupon ALREADY existed in my accountI didn’t get any clue about this $coupon, which is a part of the compensation for this matter I encountered in NashvilleNow, Expedia take this $as a solution that is definitely unacceptableBased on above reasons, I cannot agree with Expedia that this matter has been resolvedWhat I request is as same as that in my original complaint as following: $reimbursement for the extra expenses that caused by Expedia and Days Inn (Best Western Sunrise Inn and Suites one night cost on Oct.21.2015)$cash or Expedia credit that applies to my next trip reservation without expiration date as compensate for all troubles and time and efforts I devoted into this matter.I sincerely hope Revdex.com could help customers to protect their rightsThanks.Sincerely, [redacted] ***
July 28, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from [redacted] ***We regret to hear that they did not accept our response and /or resolution offeredExpedia, Incis responding to the consumer complaint from [redacted] (Revdex.com ID number [redacted] ) regarding a hotel reservationPlease note that Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersWe do not own or operate any hotels, and we do not set any policiesWe hope the customer understands that we must adhere to the policies dictated by the hotelAs stated previously, the hotel advised Expedia that they would contact the customer directly with regards to the complaint and further discuss compensationIn addition, at the time of booking on the Expedia website, the customer agreed to our Terms of Use, which expressly provide as follows: The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia AffiliatesThe Expedia Companies and the Expedia Affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there fromThe Expedia Companies and the Expedia Affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authorityWe have given the matter our full consideration, and while we regret [redacted] ***’s experience while at the hotel, no refunds or compensation will be offered from Expedia regarding this matterWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Tier Customer Service
November 22, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Ms [redacted] (Revdex.com Case number [redacted] ) regarding a hotel reservationOur records indicate on November 16, 2016, the customer self-booked a hotel reservation through the Expedia.com websiteAccommodations were at the Hampton Inn Cartersville from December 9, to December 10, We understand from the complaint, the customer is requesting a refund and compensationWe firmly believe that our website is equipped with recapping the details of the itinerary twice throughout the purchase pathWe provide our users ample time to review the full details of the itinerary before completing the purchaseExpedia was able to capture the customer’s individual step by step booking process and prior to the customer submitting her credit card information to complete the booking, the dates of service were posted as December 9, 2016, to December 10, In addition the search results included these dates of service located on the top of the pageOn November 18, 2016, the customer contacted Expedia stating her confirmation itinerary had the incorrect dates of serviceAs the hotel’s cancelation policy which was agreed to by the customer at the time of booking was Non Refundable, the assisting representative contacted the hotel directly on behalf of the customerThe front desk assistant at the Hampton Inn, Lakisha, advised Expedia to change the reservation dates at no additional chargeDue to an outstanding balance for the rate difference and the customer refusing to pay it, the customer was unable to utilize her reservationOn November 18, 2016, Expedia processed a full refund in the amount of $An email was sent to the customer requesting a hotel receipt to pay the difference in rate, however Expedia has not received a replyAt this time we are requesting the customer please submit a copy of her hotel receiptThe customer may submit the information through the complaint submission on the Revdex.com websiteExpedia will honor the difference in rate of the original reservation and the November reservationAs this was no fault by Expedia, no additional compensation will be offeredWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Corporate Customer Service
January 18, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a coupon replacement requestWe understand the Customer is asking for a redeemed coupon to be replacesOn January 18, we attempted to contact the customer to acknowledge receipt of their Revdex.com complaint Our records indicate on January 4, the customer booked a non-refundable itinerary # [redacted] for a stay at the Westin Hotel, Pasadena, California to arrive on January 8, and checking out January 10, Our records further indicate the customer contacted Expedia on January 5, and spoke with an Expedia agent whose notes state the customer asked for her itinerary to be cancelled due to weather conditions Expedia agents do not cancel a reservation, without a customer requesting this to be done, as there would be no reason we would want to cancel an itinerary unless we understood that was the customer’s wishes Our agent’s notes indicate he understood this to be what the customer was asking him to do If there was a miscommunication in that conversation, then Expedia regrets the customer’s wishes were not clearly understood Because the customer feels the reservation was cancelled in error, an exception has been made, as a courtesy, and the $Expedia Travel Coupon she applied, when booking the reservation, was added back to her Expedia account It is currently available for her use However, the terms and conditions of the travel coupon program contain the following conditions: This coupon will be deemed fully used once a qualifying reservation has been made and will not be returned or replaced, even in the event that the reservation is cancelledIf travel dates are changed after the use of the coupon, then the coupon will not apply to the changed travel scheduleThere is no residual value and no credit will be issued if purchase amount is less than the coupon amountCustomer is responsible for the cost of the booking above the value of the redeemed coupon Terms and conditions of this coupon are as written and cannot be changed by any representation of any unauthorized person, including employees of Expedia, Inc The full terms of Expedia Travel Coupon program can be accessed through the following link: http://www.expedia.com/daily/promos/advocate/ugc/termsugccpn100.asp The customer has been informed previously that there will be no further travel coupons awarded to her, as she has been identified as someone who has used the program in a way not intended by Expedia We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: Hi, This does not make any sense to me. How can a company who might done business with for years and spent thousands of dollars with failed to try and rectify a situation they created? Like I've mentioned in numerous messages before, I have spent over 10 hours on the phone with you try and resolve this issue with no assistance from your actual team. I have wasted countless hours and been on hold for so long and to only be offered $200 is absolutely ridiculous! My points are still not in my account and there is no timeframe as to when this will happen. This issue happened over two months ago and still not a resolution. my next step is going to be contacting my lawyer and forced to take this to small claims court for a resolution. Sincerely, [redacted]
September 28, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a reservation booked on Expedia.com As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case Sincerely, Tier Customer Service %
June 13, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
Complaint: [redacted] I am rejecting this response because: Expedia should already have all the information the need. They have my name and conformation number from the original ticket package I purchased from them. So, the timetable that you've allowed them should be enough. All I'm asking for is a full refund back on my credit card for my flight that I previously purchased from Expedia. com. Sincerely, [redacted] ***
April 1, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] ( Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
Complaint: [redacted] I am rejecting this response because: they are still refusing to look into the phone conversation with the representative that said I would have a credit to be used on a future flight. I just want what I wss promised. It is not right that each time I call I get told something different. 1st person said full credit. 2nd person offered 100$ credit. 3rd said nothing. I was promised someone would look into this call and if the representative said I would get a credit they would have to honor what they said. Now they won't even look into it? Sincerely, [redacted]
October 13, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Ms [redacted] (Revdex.com ID number [redacted] ) regarding a package reservationOur records indicate on August 18, 2015, the customer self-booked a package reservation using the Expedia.com websiteAccommodations were at The [redacted] (star property) from November 6, 2015, to November 13, We understand from the complaint, the customer is requesting to be relocated to her original hotel reservationUpon receipt of the Revdex.com submission, we have verified the customer received an email stating to contact Expedia regarding her hotel reservationDue to the hotel not being able to allow the customer to utilize her reservation not previously known by Expedia, the customer was directed to contact our relocation departmentThis department is specifically designed to handle urgent issues when a hotel has cancelled a customer’s stay with imminent travel datesAccording to documentation, at the time of call, the customer agreed to be relocated to the [redacted] (star property) with a room type: Superior Double Room, City ViewIn addition, the customer did not incur any additional costs for the relocationThe customer may contact the Relocation Department directly for further assistanceWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Tier Customer Service
April 5, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comm***s and concerns which have been brought to our att***ion Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation We understand Mr [redacted] is requesting a refund On March 9, 2016, we received the receipt of the Revdex.com complaint Our records reflect on February 16, 2016, the customer self-booked a multi flight reservation, using Expedia.com Travel was on United, departing on March 4, 2016, from Las Vegas, Nevada to San Francisco, California; returning on March 7, 2016, from San Francisco, California to Las Vegas, Nevada; then departing, on March 8, 2016, from Las Vegas, Nevada to Baltimore, Maryland The package also included travel protection The customer is stating, they never authorized Expedia to cancel their flight reservation Upon further researching this matter, we can confirm on March 3, 2016, the customer contacted Expedia, requesting to change the flight dates Our agent advised the customer, the change fee would be $per person The customer declined to process the exchange and no further action was taken In reviewing Mr [redacted] account, we can confirm on March 5, 2016, his flight reservation was canceled; however, Expedia is unable to verify if the customer self-canceled or if an Expedia agent canceled the flight On April 5, 2016, Expedia contacted [redacted] on the customer’s behalf, they advised the tickets were canceled on March 5, 2016; however, they were unable to verify who canceled the tickets The airline advised, the tickets are valid for rebooking with a flight credit As a one-time courtesy, Expedia will process the refund in the amount of $373.60, back to the customer’s credit card The standard timeframe for refunds is to business days We do apologize for any inconvenience this may have caused and would like to assure you that your business is important to us We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
July 12, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
Complaint: [redacted] I was never told prior to cancelling the hotel that there was a chance that the price could fluctuate within minutesI was told that the price would be $once we cancelled the previous reservationHad I known the price could go up within minutes I would not have canceled the reservation I already hadI was completely misleadAlso I didn't call in on 10/to get the lower price honored.I called to see if there was a way to get the lower price on the hotel without penaltyI was told that I would receive the hotel at the price of $which is the only reason I gave the rep permission to cancel my hotel reservationExpedia is at fault in this situation and absolutely refuses to take ownership and do the right thing for their customersI have never seen such an example of terrible customer service in my lifeSomething has to be done about this I am rejecting this response because:Sincerely, [redacted] ***
April 27, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on October 31, 2017, Ms [redacted] booked a 14- night stay at Sunset Vistas Two Bedroom Beachfront Suites from February 27, 2017, through March 13, We understand from Ms [redacted] that she requested a room with a gulf view but, says that she was told that non were availableMs [redacted] stated that she agreed to a unit with a full gulf view at a higher cost as a resultShe feels that Expedia has overcharged her and is requesting refund of $1,Ms [redacted] also wants the rewards points earned for this booking added to her account On March 14, 2017, Ms [redacted] contacted our office because she did not feel that she received the room that she paid forWe contacted the property on her behalf to inquire what room was issuedAfter review, they confirmed that Ms [redacted] booked a room with a gulf view and a balconyWe were informed that the customer received the type of room that she paid for and that no refund would be issuedMs [redacted] also received 11,bonus points for this booking including 1,bonus points Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Corporate Correspondence Team
Complaint: [redacted] I am rejecting this response because: There is no answer of my concerns , why was the billing done without issuing a reservation."Having no control" is very poor excuse, at the end of the day the holds are made by expedia in attempt to book services from themAlso once hold is obtained why it was not used to complete the reservation when I called and asked this to be do to be more effective ! There was no reason to reject my payment because the bank card was well set with fundsOn other hand there is issue with the billing system from the Expedia web site i.ethe insurance is posted as p.p but when booked is adding up to USD for that tripThis was also addressed with Expedia over the phone and e-mail and still no answer In addition there is no answer not even a simple apology about the bad customer service they had over the phone , the phone was hung up on me twice and also also a supervisor was rude to me! So far very poor service; customer service and service recovery , I would also recommend Revdex.com to do not accept this poor generic excuses to justify their lack of professionalism I still expect resolution from Expedia , if I am not able to obtain it here I will proceed further with searching assistance with various authorities and also will post all my concerns on all possible social media sources Sincerely, [redacted]