May 4, Re: Expedia Case#’s: O- [redacted] and O-*** Dear Revdex.com: Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt his concerns were not resolved adequately by our company prior to seeking further actions from youExpedia, Incis responding to the consumer complaint from [redacted] (Revdex.com Case [redacted] ) regarding a car rental reservation and a package vacation We understand Mr [redacted] is requesting a refund of $listed as the disputed amount in the complaint On April 30, we contacted Mr [redacted] to acknowledge receipt of his Revdex.com complaintOur records indicate on April 8, 2015, the customer contacted our customer service department to book a vacation package for travel on April 16, from Evansville, IN to Phoenix, AZ with a connection in Charlotte, NC, and returning on April 21, Hotel reservations were with the [redacted] hotel for the Fairmont Room, one king bed, and a request for a garden view Additionally, we booked a car rental for Mr [redacted] with [redacted] for piat the Phoenix airport The car rental booking arranged for payment to be provided to the car rental company direct at the end of the rental period Estimated taxes and fees were included in the car rental quoteExpedia.com serves as a third party agency for travel providers such as hotels, car rental agencies, and airlines; as such we must abide by and enforce the terms and conditions set forth by our partnersHowever, if one of our customers has an unsatisfactory experience during their trip, we want to take the appropriate actionWe encourage our customers to contact us immediately while you are at the property so that we can provide an appropriate resolution Unfortunately, we were unable to locate any record of contact from the customer to report his concerns regarding the hotel changes that were made by the hotel for the room reservationWe can confirm on April 25, 2015, we received a call from Mr [redacted] stating that he was billed twice for the car rental We researched the customer’s reservation and confirmed the car rental was booked separately outside of the package and the customer was not charged in advance; the customer chose the option to submit payment directly to [redacted] at the end of the car rental period To investigate Mr [redacted] complaint regarding the room modification, we contacted the reservations department at the [redacted] hotel and spoke with *** She confirmed the hotel was unable to provide the original room booked by Mr***, but in its place, provided the customer with an upgraded room with a better view at no additional charge The customer accepted the upgrade, so the hotel considers the issue resolved With regards to the seating arrangements on the flight, Expedia does not guarantee a specific seat on the flight As stated on the booking confirmation, any specific seat requests must be addressed with the airline directly As the reservation was fully utilized, Expedia is unable to provide a refund for the vacation packageDespite our customer’s recent experience, we encourage him to continue to use Expedia for his future travel arrangementsAs a gesture of goodwill we will like to offer a $travel voucher to use on a future booking The Terms and Conditions for Use of the Coupon is provided below: http://www.expedia.com/daily/promos/advocate/ugc/termsugccpn50.asp We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] ***Tier Customer Service
October 28, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservation We understand Mr [redacted] is requesting a refundOn October 26, 2016, we received receipt of the Revdex.com complaint Our records reflect on June 27, 2016, the customer self-booked a pay later hotel reservation for three rooms at the [redacted] chedate July 23, 2016, check-out date July 25, The customer is stating they canceled all three reservations outside the cancellation windowThe customer is stating they were charged by the hotel for nights room/tax for each room Upon further researching this matter, we can confirm on June 29, 2016, the customer contacted Expedia to cancel all three room reservationsExpedia cancelled and processed the refund in the amount of $1, On August 25, 2016, the customer contacted Expedia advising that they were charged by the hotel for night room/tax for each roomExpedia contacted the hotel; however could not speak to anyone In reviewing the customer’s account, Expedia was able to confirm the customer was charged by the hotel for the cancellation fees for each room On October 27, 2016, Expedia processed the refund in the amount of $back to the original form of payment We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is acceptable, but not necessarily satisfactoryI do not believe that Expedia understands that the error was entirely their responsibility and a significant oversight on its part, but appreciate the $voucher gestureIn the future, I recommend that Expedia better train its employees to proactively handle errors on their end so that they can competently accommodate guests without hassleSincerely, [redacted] ***
Revdex.com: Though the facts listed in this reply do not accurately reflect the correspondence and substantially diminish Expedia's customer service's culpability in dismissing my emails from the very beginning (e.gI was never told they were "investigating" until after I lodged the Revdex.com complaint), I accept that Expedia at long last is offering some credit on this account in recognition of the advertising on their site Sincerely, [redacted] ***
December 9, 2015Revdex.comE.com - Alaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: O- [redacted] Dear Revdex.com,Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a error involving information securityWe understand the customer is providing information regarding a situation where travel information was inadvertently emailed to incorrect email addresses On December 9, we contacted the customer to acknowledge receipt of their Revdex.com complaintWe have researched this matter thoroughly and have been able to isolate the error Ms [redacted] is referring to While our system electronically emails information and itineraries to the email address stored in customer accounts, occasionally agents, who provide live phone support, also have to manually email itineraries We can assure you that Expedia treats our customer’s private information with the greatest regard In this instance, we carefully compared the two accounts Ms [redacted] has provided, and we were able to determine that, while assisting both customers, an agent accidently mixed up the email addresses when manually sending out copies of their itineraries Expedia deeply regrets this agent error and thank Ms [redacted] for bringing it to our attention The information will be escalated to the agent’s manager for coaching purposes As a courtesy, we have provided the customer’s online Expedia account with a $Expedia Travel Coupon that can be redeemed toward the future purchase of an Expedia Special Rate Hotel either as a standalone reservation or in a Vacation PackageThe coupon is valid for one year from the date of issue and is immediately accessible within her accountWe hope Ms [redacted] will allow us the opportunity to improve upon her experience in the future.We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely,Agent Name Tier Customer Service
July 8, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservationWe understand Ms [redacted] is requesting Expedia correct her name and confirm the flight reservationOn June 24, 2016, we received receipt of the Revdex.com complaintOur records reflect on November 13, 2015, the customer self-booked a flight reservation for [redacted] and [redacted] using Expedia.comTravel is on Iceland Air, departing September 14, 2016, from Minneapolis, Minnesota to Stockholm, Sweden; returning on September 28, 2016, from Stockholm, Sweden to Minneapolis, MinnesotaThe customer is stating, they contacted Expedia, due to needing to correct her middle nameThe customer is stating, they understand there is a name change fee and agreed to pay the feeThe customer is stating Expedia has refused to process the name change requestUpon further researching this matter, we can confirm on January 31, 2016, the customer contacted Expedia, needing to correct her middle name from [redacted] to ***Expedia contacted Iceland Air; however, they were closedExpedia advised the customer, they will need to call back once the airline is openIn reviewing the customer’s account, on February 29, 2016, Iceland Air canceled the flight reservation and reissued the tickets for the travelersExpedia was able to verify on the airline’s website the flight is confirmed for travel on September 14, The new record locator number for Ms [redacted] is [redacted] and for Mr [redacted] is [redacted] The customer’s name on Iceland Air website reflects as [redacted] ***The customer can go to the airline website to verify the informationSince the airline took control of the tickets, the customer will need to contact Iceland Air directly as Expedia will no longer be able to assist with any further issues the customer may haveWe thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Delia K [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: I just spent more time researching this issue! After another look at each month's AMEX statement for the card ending in I can confirm that NO credit has been issued to my card account This is another example of Expedia's poor customer service - expecting me to send to them credit card statements for months! This is personal information that I should not have to share as unfortunately nothing on the statements is related to an Expedia refund request Are their accounting procedures so inadequate that they do not have capabilities to trace cancellations or credits issued? I do not feel it is asking too much that Expedia provide me with an exact date for the credit issued so that I can contact American Express to inquire about it Once again I will remind the folks at Expedia that Ihave been a long-time customer who played by their rules and even with a cancellation confirmation in hand they cannot provide evidence of a credit issued.This is a formal request for details of the credit issued, Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: information about this particular deposit is not only not located in the same area I which the other terms and conditions are located, but is also very conflicting as there is clear mention of a deposit not any other depositI have specifically and repeatedly requested that a review of the call be made as I was made an offer of $credit if I opted to cancelI was transfered to a supervisor and I advised that I would accept the credit and cancel due to all of the disrespectful treatment and hassle but was then told that there was no not of this offerI again request and a review of the call be made and this offer grantedExpedia has made promises and failed fulfill thise promises Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:like Expedia said on the above email: we encourage our customers to contact us immediately which enables us to attempt to find a resolution at that time Please show me where I can find this lovely reminds on Expedia.com? or does Expedia make it very clear to me I should contact with Expedia once I checked in the hotel? Sincerely, [redacted] ***
July 2, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O- [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Mr [redacted] We regret to hear he did not accept our response and /or resolution offeredExpedia, Incis responding to the consumer complaint from Mr [redacted] (Revdex.com ID number [redacted] ) regarding a hotel reservationOn July 2, 2015, Expedia contacted the hotel directly on behalf of the customer once again and were advised they are denying the refund due to the hotel policies agreed to by Mr [redacted] at the time of bookingHowever, if the customer has contact with the hotel he may submit a letter from hotel management stating otherwiseThe customer may submit this information through the complaint submission on the Revdex.com websiteUpon receipt, Expedia will be able to assist Mr [redacted] furtherWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI got the difference credited to my accountThank you bothSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:My issue with Expedia Airline Vacation booking was not resolvedThe reason was, I tried booking a vacation for my family to Punta Cana (Dominican Republic) for the third time it took three hours with an Expedia agent each time to book my vacation, they would charge my credit card and at the end of booking my vacation they would tell me the price has gone up like $more on top of what I was promised they put me through a lot of stress and anxiety please I would like to take further action to solve this issue.Sincerely, [redacted]
Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight We understand Mr [redacted] is requesting to change the flight and a phone call from Expedia Upon further research, we are unable to locate the itinerary number related to Mr [redacted] ’s complaintWe respectfully request that Mr [redacted] provide us with an email address used to book the reservation and the itinerary numberThe requested information will enable us to appropriately address Mr [redacted] concerns If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Corporate Customer Service
December 8, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a price change The information provided in your comment was not linked to an account or itineraryWe ask that you please provide us with an itinerary number so that we may fully review the concerns you notedWe thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Kiki R [redacted] Corporate Customer Service
September 1, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a reservation booked on Expedia.com As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case Sincerely, Tier Customer Service %
December 26, Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE: Expedia Case [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] ***We regret to hear that the customer did not accept our response and/or resolution offered.When reviewing the customers reservation we can verify that due to a system error the customers return flight was not bookedOn December 5, the customer called customer service and booked a new departure flightThat flight was refunded $for that reservationDue to this we are unable to offer any compensation for this reservation.If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden J [redacted] Corporate Customer Service
February 7, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservationThe information provided in the customer’s comment was not linked to an account or itineraryAt this time we are requesting the customer please provide an itinerary number and the email address used to make the reservationThe customer may submit the information through the complaint submission on the Revdex.com websiteThis information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist furtherSincerely, Lisa S [redacted] Corporate Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and that the business called me twice for this information on 12/ I provided them with the information that I never booked the itinerary they are charging me with so I don't know what was usedIt was not booked on my account that I have had for yearsThey said they would call me at the number I provided if they needed additional informationI have not heard from them againSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: This is regarding an all-inclusive vacation and transport for 8/to 8/ for that was booked on 5/I went away on 5/and came back on 5/15, when I checked my itinerary I saw that the vacation was booked for only dayi called Expedia on 5/and I asked to cancel my vacation , I was told by Expedia because of the travel protection which I purchase that they will credit me for the hotel $and transport $I was told that I can't get a refund for the protection and the flights(JetBlue) only a credit which I understoodI called in July inquiring about the credit and ask how much would it be if I transferred the credit to a trip which I went on in August to AntiguaI was told that I would be charge $each person to change and I said no of I have the credit and I had protection why would I have to pay additionali told them that I will call my credit card which is Expedia by Citibank to see if they can credit me for the flight because my acct has protection as welli never mentioned that I don't want the credit, why would I cancel a credit that is owed to mewhen I came back from my vacation in August I checked my Expedia acct and I saw for the trip I never went on it says, I hope you enjoyed your tripi sent an Email to Expedia asking about my credit and no response so I called them and I was told because I didn't show up for the trip for just 8/it was considered a no showI can't see if I have a credit because I cancelled why would you expect me to show up for the flight, I really don't understandNow my credit card was over charged because my credit card charge me again for the hotel, air fare & transport Sincerely, [redacted]
May 4, Re: Expedia Case#’s: O- [redacted] and O-*** Dear Revdex.com: Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt his concerns were not resolved adequately by our company prior to seeking further actions from youExpedia, Incis responding to the consumer complaint from [redacted] (Revdex.com Case [redacted] ) regarding a car rental reservation and a package vacation We understand Mr [redacted] is requesting a refund of $listed as the disputed amount in the complaint On April 30, we contacted Mr [redacted] to acknowledge receipt of his Revdex.com complaintOur records indicate on April 8, 2015, the customer contacted our customer service department to book a vacation package for travel on April 16, from Evansville, IN to Phoenix, AZ with a connection in Charlotte, NC, and returning on April 21, Hotel reservations were with the [redacted] hotel for the Fairmont Room, one king bed, and a request for a garden view Additionally, we booked a car rental for Mr [redacted] with [redacted] for piat the Phoenix airport The car rental booking arranged for payment to be provided to the car rental company direct at the end of the rental period Estimated taxes and fees were included in the car rental quoteExpedia.com serves as a third party agency for travel providers such as hotels, car rental agencies, and airlines; as such we must abide by and enforce the terms and conditions set forth by our partnersHowever, if one of our customers has an unsatisfactory experience during their trip, we want to take the appropriate actionWe encourage our customers to contact us immediately while you are at the property so that we can provide an appropriate resolution Unfortunately, we were unable to locate any record of contact from the customer to report his concerns regarding the hotel changes that were made by the hotel for the room reservationWe can confirm on April 25, 2015, we received a call from Mr [redacted] stating that he was billed twice for the car rental We researched the customer’s reservation and confirmed the car rental was booked separately outside of the package and the customer was not charged in advance; the customer chose the option to submit payment directly to [redacted] at the end of the car rental period To investigate Mr [redacted] complaint regarding the room modification, we contacted the reservations department at the [redacted] hotel and spoke with *** She confirmed the hotel was unable to provide the original room booked by Mr***, but in its place, provided the customer with an upgraded room with a better view at no additional charge The customer accepted the upgrade, so the hotel considers the issue resolved With regards to the seating arrangements on the flight, Expedia does not guarantee a specific seat on the flight As stated on the booking confirmation, any specific seat requests must be addressed with the airline directly As the reservation was fully utilized, Expedia is unable to provide a refund for the vacation packageDespite our customer’s recent experience, we encourage him to continue to use Expedia for his future travel arrangementsAs a gesture of goodwill we will like to offer a $travel voucher to use on a future booking The Terms and Conditions for Use of the Coupon is provided below: http://www.expedia.com/daily/promos/advocate/ugc/termsugccpn50.asp We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] ***Tier Customer Service
October 28, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservation We understand Mr [redacted] is requesting a refundOn October 26, 2016, we received receipt of the Revdex.com complaint Our records reflect on June 27, 2016, the customer self-booked a pay later hotel reservation for three rooms at the [redacted] chedate July 23, 2016, check-out date July 25, The customer is stating they canceled all three reservations outside the cancellation windowThe customer is stating they were charged by the hotel for nights room/tax for each room Upon further researching this matter, we can confirm on June 29, 2016, the customer contacted Expedia to cancel all three room reservationsExpedia cancelled and processed the refund in the amount of $1, On August 25, 2016, the customer contacted Expedia advising that they were charged by the hotel for night room/tax for each roomExpedia contacted the hotel; however could not speak to anyone In reviewing the customer’s account, Expedia was able to confirm the customer was charged by the hotel for the cancellation fees for each room On October 27, 2016, Expedia processed the refund in the amount of $back to the original form of payment We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is acceptable, but not necessarily satisfactoryI do not believe that Expedia understands that the error was entirely their responsibility and a significant oversight on its part, but appreciate the $voucher gestureIn the future, I recommend that Expedia better train its employees to proactively handle errors on their end so that they can competently accommodate guests without hassleSincerely, [redacted] ***
Revdex.com: Though the facts listed in this reply do not accurately reflect the correspondence and substantially diminish Expedia's customer service's culpability in dismissing my emails from the very beginning (e.gI was never told they were "investigating" until after I lodged the Revdex.com complaint), I accept that Expedia at long last is offering some credit on this account in recognition of the advertising on their site Sincerely, [redacted] ***
December 9, 2015Revdex.comE.com - Alaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: O- [redacted] Dear Revdex.com,Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a error involving information securityWe understand the customer is providing information regarding a situation where travel information was inadvertently emailed to incorrect email addresses On December 9, we contacted the customer to acknowledge receipt of their Revdex.com complaintWe have researched this matter thoroughly and have been able to isolate the error Ms [redacted] is referring to While our system electronically emails information and itineraries to the email address stored in customer accounts, occasionally agents, who provide live phone support, also have to manually email itineraries We can assure you that Expedia treats our customer’s private information with the greatest regard In this instance, we carefully compared the two accounts Ms [redacted] has provided, and we were able to determine that, while assisting both customers, an agent accidently mixed up the email addresses when manually sending out copies of their itineraries Expedia deeply regrets this agent error and thank Ms [redacted] for bringing it to our attention The information will be escalated to the agent’s manager for coaching purposes As a courtesy, we have provided the customer’s online Expedia account with a $Expedia Travel Coupon that can be redeemed toward the future purchase of an Expedia Special Rate Hotel either as a standalone reservation or in a Vacation PackageThe coupon is valid for one year from the date of issue and is immediately accessible within her accountWe hope Ms [redacted] will allow us the opportunity to improve upon her experience in the future.We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely,Agent Name Tier Customer Service
July 8, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservationWe understand Ms [redacted] is requesting Expedia correct her name and confirm the flight reservationOn June 24, 2016, we received receipt of the Revdex.com complaintOur records reflect on November 13, 2015, the customer self-booked a flight reservation for [redacted] and [redacted] using Expedia.comTravel is on Iceland Air, departing September 14, 2016, from Minneapolis, Minnesota to Stockholm, Sweden; returning on September 28, 2016, from Stockholm, Sweden to Minneapolis, MinnesotaThe customer is stating, they contacted Expedia, due to needing to correct her middle nameThe customer is stating, they understand there is a name change fee and agreed to pay the feeThe customer is stating Expedia has refused to process the name change requestUpon further researching this matter, we can confirm on January 31, 2016, the customer contacted Expedia, needing to correct her middle name from [redacted] to ***Expedia contacted Iceland Air; however, they were closedExpedia advised the customer, they will need to call back once the airline is openIn reviewing the customer’s account, on February 29, 2016, Iceland Air canceled the flight reservation and reissued the tickets for the travelersExpedia was able to verify on the airline’s website the flight is confirmed for travel on September 14, The new record locator number for Ms [redacted] is [redacted] and for Mr [redacted] is [redacted] The customer’s name on Iceland Air website reflects as [redacted] ***The customer can go to the airline website to verify the informationSince the airline took control of the tickets, the customer will need to contact Iceland Air directly as Expedia will no longer be able to assist with any further issues the customer may haveWe thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Delia K [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: I just spent more time researching this issue! After another look at each month's AMEX statement for the card ending in I can confirm that NO credit has been issued to my card account This is another example of Expedia's poor customer service - expecting me to send to them credit card statements for months! This is personal information that I should not have to share as unfortunately nothing on the statements is related to an Expedia refund request Are their accounting procedures so inadequate that they do not have capabilities to trace cancellations or credits issued? I do not feel it is asking too much that Expedia provide me with an exact date for the credit issued so that I can contact American Express to inquire about it Once again I will remind the folks at Expedia that Ihave been a long-time customer who played by their rules and even with a cancellation confirmation in hand they cannot provide evidence of a credit issued.This is a formal request for details of the credit issued, Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: information about this particular deposit is not only not located in the same area I which the other terms and conditions are located, but is also very conflicting as there is clear mention of a deposit not any other depositI have specifically and repeatedly requested that a review of the call be made as I was made an offer of $credit if I opted to cancelI was transfered to a supervisor and I advised that I would accept the credit and cancel due to all of the disrespectful treatment and hassle but was then told that there was no not of this offerI again request and a review of the call be made and this offer grantedExpedia has made promises and failed fulfill thise promises Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:like Expedia said on the above email: we encourage our customers to contact us immediately which enables us to attempt to find a resolution at that time Please show me where I can find this lovely reminds on Expedia.com? or does Expedia make it very clear to me I should contact with Expedia once I checked in the hotel? Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
July 2, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O- [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Mr [redacted] We regret to hear he did not accept our response and /or resolution offeredExpedia, Incis responding to the consumer complaint from Mr [redacted] (Revdex.com ID number [redacted] ) regarding a hotel reservationOn July 2, 2015, Expedia contacted the hotel directly on behalf of the customer once again and were advised they are denying the refund due to the hotel policies agreed to by Mr [redacted] at the time of bookingHowever, if the customer has contact with the hotel he may submit a letter from hotel management stating otherwiseThe customer may submit this information through the complaint submission on the Revdex.com websiteUpon receipt, Expedia will be able to assist Mr [redacted] furtherWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI got the difference credited to my accountThank you bothSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:My issue with Expedia Airline Vacation booking was not resolvedThe reason was, I tried booking a vacation for my family to Punta Cana (Dominican Republic) for the third time it took three hours with an Expedia agent each time to book my vacation, they would charge my credit card and at the end of booking my vacation they would tell me the price has gone up like $more on top of what I was promised they put me through a lot of stress and anxiety please I would like to take further action to solve this issue.Sincerely, [redacted]
Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight We understand Mr [redacted] is requesting to change the flight and a phone call from Expedia Upon further research, we are unable to locate the itinerary number related to Mr [redacted] ’s complaintWe respectfully request that Mr [redacted] provide us with an email address used to book the reservation and the itinerary numberThe requested information will enable us to appropriately address Mr [redacted] concerns If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Corporate Customer Service
December 8, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a price change The information provided in your comment was not linked to an account or itineraryWe ask that you please provide us with an itinerary number so that we may fully review the concerns you notedWe thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Kiki R [redacted] Corporate Customer Service
September 1, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a reservation booked on Expedia.com As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case Sincerely, Tier Customer Service %
December 26, Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE: Expedia Case [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] ***We regret to hear that the customer did not accept our response and/or resolution offered.When reviewing the customers reservation we can verify that due to a system error the customers return flight was not bookedOn December 5, the customer called customer service and booked a new departure flightThat flight was refunded $for that reservationDue to this we are unable to offer any compensation for this reservation.If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden J [redacted] Corporate Customer Service
February 7, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservationThe information provided in the customer’s comment was not linked to an account or itineraryAt this time we are requesting the customer please provide an itinerary number and the email address used to make the reservationThe customer may submit the information through the complaint submission on the Revdex.com websiteThis information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist furtherSincerely, Lisa S [redacted] Corporate Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and that the business called me twice for this information on 12/ I provided them with the information that I never booked the itinerary they are charging me with so I don't know what was usedIt was not booked on my account that I have had for yearsThey said they would call me at the number I provided if they needed additional informationI have not heard from them againSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: This is regarding an all-inclusive vacation and transport for 8/to 8/ for that was booked on 5/I went away on 5/and came back on 5/15, when I checked my itinerary I saw that the vacation was booked for only dayi called Expedia on 5/and I asked to cancel my vacation , I was told by Expedia because of the travel protection which I purchase that they will credit me for the hotel $and transport $I was told that I can't get a refund for the protection and the flights(JetBlue) only a credit which I understoodI called in July inquiring about the credit and ask how much would it be if I transferred the credit to a trip which I went on in August to AntiguaI was told that I would be charge $each person to change and I said no of I have the credit and I had protection why would I have to pay additionali told them that I will call my credit card which is Expedia by Citibank to see if they can credit me for the flight because my acct has protection as welli never mentioned that I don't want the credit, why would I cancel a credit that is owed to mewhen I came back from my vacation in August I checked my Expedia acct and I saw for the trip I never went on it says, I hope you enjoyed your tripi sent an Email to Expedia asking about my credit and no response so I called them and I was told because I didn't show up for the trip for just 8/it was considered a no showI can't see if I have a credit because I cancelled why would you expect me to show up for the flight, I really don't understandNow my credit card was over charged because my credit card charge me again for the hotel, air fare & transport Sincerely, [redacted]