July 2, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O- [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Mr [redacted] We regret to hear he did not accept our response and /or resolution offeredExpedia, Incis responding to the consumer complaint from Mr [redacted] (Revdex.com ID number [redacted] ) regarding a hotel reservationOn July 2, 2015, Expedia contacted the hotel directly on behalf of the customer once again and were advised they are denying the refund due to the hotel policies agreed to by Mr [redacted] at the time of bookingHowever, if the customer has contact with the hotel he may submit a letter from hotel management stating otherwiseThe customer may submit this information through the complaint submission on the Revdex.com websiteUpon receipt, Expedia will be able to assist Mr [redacted] furtherWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI got the difference credited to my accountThank you bothSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:My issue with Expedia Airline Vacation booking was not resolvedThe reason was, I tried booking a vacation for my family to Punta Cana (Dominican Republic) for the third time it took three hours with an Expedia agent each time to book my vacation, they would charge my credit card and at the end of booking my vacation they would tell me the price has gone up like $more on top of what I was promised they put me through a lot of stress and anxiety please I would like to take further action to solve this issue.Sincerely, [redacted]
Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight We understand Mr [redacted] is requesting to change the flight and a phone call from Expedia Upon further research, we are unable to locate the itinerary number related to Mr [redacted] ’s complaintWe respectfully request that Mr [redacted] provide us with an email address used to book the reservation and the itinerary numberThe requested information will enable us to appropriately address Mr [redacted] concerns If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Corporate Customer Service
December 8, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a price change The information provided in your comment was not linked to an account or itineraryWe ask that you please provide us with an itinerary number so that we may fully review the concerns you notedWe thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Kiki R [redacted] Corporate Customer Service
September 1, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a reservation booked on Expedia.com As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case Sincerely, Tier Customer Service %
December 26, Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE: Expedia Case [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] ***We regret to hear that the customer did not accept our response and/or resolution offered.When reviewing the customers reservation we can verify that due to a system error the customers return flight was not bookedOn December 5, the customer called customer service and booked a new departure flightThat flight was refunded $for that reservationDue to this we are unable to offer any compensation for this reservation.If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden J [redacted] Corporate Customer Service
February 7, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservationThe information provided in the customer’s comment was not linked to an account or itineraryAt this time we are requesting the customer please provide an itinerary number and the email address used to make the reservationThe customer may submit the information through the complaint submission on the Revdex.com websiteThis information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist furtherSincerely, Lisa S [redacted] Corporate Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and that the business called me twice for this information on 12/ I provided them with the information that I never booked the itinerary they are charging me with so I don't know what was usedIt was not booked on my account that I have had for yearsThey said they would call me at the number I provided if they needed additional informationI have not heard from them againSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: This is regarding an all-inclusive vacation and transport for 8/to 8/ for that was booked on 5/I went away on 5/and came back on 5/15, when I checked my itinerary I saw that the vacation was booked for only dayi called Expedia on 5/and I asked to cancel my vacation , I was told by Expedia because of the travel protection which I purchase that they will credit me for the hotel $and transport $I was told that I can't get a refund for the protection and the flights(JetBlue) only a credit which I understoodI called in July inquiring about the credit and ask how much would it be if I transferred the credit to a trip which I went on in August to AntiguaI was told that I would be charge $each person to change and I said no of I have the credit and I had protection why would I have to pay additionali told them that I will call my credit card which is Expedia by Citibank to see if they can credit me for the flight because my acct has protection as welli never mentioned that I don't want the credit, why would I cancel a credit that is owed to mewhen I came back from my vacation in August I checked my Expedia acct and I saw for the trip I never went on it says, I hope you enjoyed your tripi sent an Email to Expedia asking about my credit and no response so I called them and I was told because I didn't show up for the trip for just 8/it was considered a no showI can't see if I have a credit because I cancelled why would you expect me to show up for the flight, I really don't understandNow my credit card was over charged because my credit card charge me again for the hotel, air fare & transport Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you for taking the time to review my case Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI do, however, want to mention that I spent hours on the phone first with corporate managers that were pretty much telling me they don't believe what I was telling them and eventually told me to hang up and call in a day which is why I wrote this complaintI could not wait a day and had to call back just to spend another hours on the phone until I got someone who actually listened to what I was sayingFrom that point on I got on the right track towards the resolutionThis is not acceptable from a large business such as Expedia.Sincerely, [redacted] ***
April 14, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation We understand Mr [redacted] is requesting to rebook a flight, using his flight credit On April 13, 2016, we contacted Mr [redacted] to acknowledge receipt of his Revdex.com complaint The customer advised Expedia that his flight was already booked using his flight credit and considers this matter as resolved with the Revdex.com Our records reflect on March 21, 2016, the customer contacted Expedia, requesting to rebook his flight, using a flight credit Our agent was able to determine, due to a site error, Expedia would honor the air credit less the $change fee as well as the $that was refunded from the airline The total amount of the air credit was $2,088.40, which the customer agreed to Our agent processed the new travel dates for: Departing April 15, 2016, from Chicago, Illinois to Prague, returning on April 23, 2016, from Prague to Chicago, Illinois with Air Berlin We regret any inconvenience that may have occurred and would like to assure you that your business is important to us We appreciate the opportunity to address this issue Comments like yours help us improve agent training and the quality of service we provideExpedia and the customer consider this matter resolved We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: They are just asking for more time to resolve the issueStill waiting for a resolutionSincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I wanted to notified you that my claim was resolvedSincerely, [redacted] ***
May 31, 2017Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE: Expedia Case [redacted] Dear Revdex.com,Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] ***We regret to hear Mr [redacted] did not accept our response and/or resolution offered.Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersAs Dollar Rent A Car was the merchant of record and the company that charged the customer’s credit card, we have to abide by their rules and regulationsAs this was not an Expedia error we are unable to authorize a refund of the additional charges.On May 31, Expedia reached out to Dollar and was advised that the damage waiver that was purchased on May 20, was optional therefore the customer did not have to purchase the waiverFurthermore within the rules and regulations that were agreed to upon the booking of the reservation it states “loss damage waiver (LDW) is optionalAdditional charges apply.”As a one-time curtesy Dollar has offered to refund the customer 30% and tax of the LDW totaling a refund of $This was processed to the customers original form of payment.We thank you for allowing us to address this matter furtherIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden J [redacted] Tier Customer Service
June 27, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] / [redacted] (Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
Complaint: [redacted] I am rejecting this response because:I still did not get my trip dates changed due to the extra that Expedia wants me to pay again to receive the same room qualityMy complaint has not been resolved.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: that was an error, I thought there was a Revdex.com case open but there was notI did not open a case at that time because Expedia told me the issue was resolved and I could use my credit anytime with UnitedI did contact both Expedia and United airlines multiple times prior to the credit expiring and I have multiple email chains to prove that, but United was not able to locate the number provided by Expedia and this is why this happened.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: There was nothing on your website indicating that the payment will still go through even if you receive an error message I received an error message on seperare occasions advising me that my trip was not booked, however my bank account was completely wiped outIt was a huge inconvienece because there were other payments scheduled to be drafted that dayNot only was I complete broke but my trip was still not bookedI had to book the trip on someone elses credit card, pay interest, and I was charged by expedia for a higher rateI have screenshots of both pricesI feel I should be credited the difference or provided some expedia points for a future trip because the information was very misleading and it took me several hours to contact someone at expedia who could actually tell me there was nothing they could do and I had to wait until the funds were depositedImagine of I was out of the country and my bank account was completely empty because of an error caused by expediaEvery time I attempted to make a payment it said error, please try againWhen I called to book through a representative for the same rate I got all the way to the end of the call for them to say they couldn't book it because my car was declined when your company was the one holding the funds to begin with.Sincerely, [redacted]
July 2, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O- [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Mr [redacted] We regret to hear he did not accept our response and /or resolution offeredExpedia, Incis responding to the consumer complaint from Mr [redacted] (Revdex.com ID number [redacted] ) regarding a hotel reservationOn July 2, 2015, Expedia contacted the hotel directly on behalf of the customer once again and were advised they are denying the refund due to the hotel policies agreed to by Mr [redacted] at the time of bookingHowever, if the customer has contact with the hotel he may submit a letter from hotel management stating otherwiseThe customer may submit this information through the complaint submission on the Revdex.com websiteUpon receipt, Expedia will be able to assist Mr [redacted] furtherWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI got the difference credited to my accountThank you bothSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:My issue with Expedia Airline Vacation booking was not resolvedThe reason was, I tried booking a vacation for my family to Punta Cana (Dominican Republic) for the third time it took three hours with an Expedia agent each time to book my vacation, they would charge my credit card and at the end of booking my vacation they would tell me the price has gone up like $more on top of what I was promised they put me through a lot of stress and anxiety please I would like to take further action to solve this issue.Sincerely, [redacted]
Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight We understand Mr [redacted] is requesting to change the flight and a phone call from Expedia Upon further research, we are unable to locate the itinerary number related to Mr [redacted] ’s complaintWe respectfully request that Mr [redacted] provide us with an email address used to book the reservation and the itinerary numberThe requested information will enable us to appropriately address Mr [redacted] concerns If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Corporate Customer Service
December 8, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a price change The information provided in your comment was not linked to an account or itineraryWe ask that you please provide us with an itinerary number so that we may fully review the concerns you notedWe thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Kiki R [redacted] Corporate Customer Service
September 1, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a reservation booked on Expedia.com As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case Sincerely, Tier Customer Service %
December 26, Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE: Expedia Case [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] ***We regret to hear that the customer did not accept our response and/or resolution offered.When reviewing the customers reservation we can verify that due to a system error the customers return flight was not bookedOn December 5, the customer called customer service and booked a new departure flightThat flight was refunded $for that reservationDue to this we are unable to offer any compensation for this reservation.If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden J [redacted] Corporate Customer Service
February 7, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservationThe information provided in the customer’s comment was not linked to an account or itineraryAt this time we are requesting the customer please provide an itinerary number and the email address used to make the reservationThe customer may submit the information through the complaint submission on the Revdex.com websiteThis information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist furtherSincerely, Lisa S [redacted] Corporate Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and that the business called me twice for this information on 12/ I provided them with the information that I never booked the itinerary they are charging me with so I don't know what was usedIt was not booked on my account that I have had for yearsThey said they would call me at the number I provided if they needed additional informationI have not heard from them againSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: This is regarding an all-inclusive vacation and transport for 8/to 8/ for that was booked on 5/I went away on 5/and came back on 5/15, when I checked my itinerary I saw that the vacation was booked for only dayi called Expedia on 5/and I asked to cancel my vacation , I was told by Expedia because of the travel protection which I purchase that they will credit me for the hotel $and transport $I was told that I can't get a refund for the protection and the flights(JetBlue) only a credit which I understoodI called in July inquiring about the credit and ask how much would it be if I transferred the credit to a trip which I went on in August to AntiguaI was told that I would be charge $each person to change and I said no of I have the credit and I had protection why would I have to pay additionali told them that I will call my credit card which is Expedia by Citibank to see if they can credit me for the flight because my acct has protection as welli never mentioned that I don't want the credit, why would I cancel a credit that is owed to mewhen I came back from my vacation in August I checked my Expedia acct and I saw for the trip I never went on it says, I hope you enjoyed your tripi sent an Email to Expedia asking about my credit and no response so I called them and I was told because I didn't show up for the trip for just 8/it was considered a no showI can't see if I have a credit because I cancelled why would you expect me to show up for the flight, I really don't understandNow my credit card was over charged because my credit card charge me again for the hotel, air fare & transport Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you for taking the time to review my case Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI do, however, want to mention that I spent hours on the phone first with corporate managers that were pretty much telling me they don't believe what I was telling them and eventually told me to hang up and call in a day which is why I wrote this complaintI could not wait a day and had to call back just to spend another hours on the phone until I got someone who actually listened to what I was sayingFrom that point on I got on the right track towards the resolutionThis is not acceptable from a large business such as Expedia.Sincerely, [redacted] ***
April 14, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation We understand Mr [redacted] is requesting to rebook a flight, using his flight credit On April 13, 2016, we contacted Mr [redacted] to acknowledge receipt of his Revdex.com complaint The customer advised Expedia that his flight was already booked using his flight credit and considers this matter as resolved with the Revdex.com Our records reflect on March 21, 2016, the customer contacted Expedia, requesting to rebook his flight, using a flight credit Our agent was able to determine, due to a site error, Expedia would honor the air credit less the $change fee as well as the $that was refunded from the airline The total amount of the air credit was $2,088.40, which the customer agreed to Our agent processed the new travel dates for: Departing April 15, 2016, from Chicago, Illinois to Prague, returning on April 23, 2016, from Prague to Chicago, Illinois with Air Berlin We regret any inconvenience that may have occurred and would like to assure you that your business is important to us We appreciate the opportunity to address this issue Comments like yours help us improve agent training and the quality of service we provideExpedia and the customer consider this matter resolved We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: They are just asking for more time to resolve the issueStill waiting for a resolutionSincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I wanted to notified you that my claim was resolvedSincerely, [redacted] ***
May 31, 2017Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE: Expedia Case [redacted] Dear Revdex.com,Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] ***We regret to hear Mr [redacted] did not accept our response and/or resolution offered.Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersAs Dollar Rent A Car was the merchant of record and the company that charged the customer’s credit card, we have to abide by their rules and regulationsAs this was not an Expedia error we are unable to authorize a refund of the additional charges.On May 31, Expedia reached out to Dollar and was advised that the damage waiver that was purchased on May 20, was optional therefore the customer did not have to purchase the waiverFurthermore within the rules and regulations that were agreed to upon the booking of the reservation it states “loss damage waiver (LDW) is optionalAdditional charges apply.”As a one-time curtesy Dollar has offered to refund the customer 30% and tax of the LDW totaling a refund of $This was processed to the customers original form of payment.We thank you for allowing us to address this matter furtherIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden J [redacted] Tier Customer Service
June 27, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] / [redacted] (Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
Complaint: [redacted] I am rejecting this response because:I still did not get my trip dates changed due to the extra that Expedia wants me to pay again to receive the same room qualityMy complaint has not been resolved.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: that was an error, I thought there was a Revdex.com case open but there was notI did not open a case at that time because Expedia told me the issue was resolved and I could use my credit anytime with UnitedI did contact both Expedia and United airlines multiple times prior to the credit expiring and I have multiple email chains to prove that, but United was not able to locate the number provided by Expedia and this is why this happened.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: There was nothing on your website indicating that the payment will still go through even if you receive an error message I received an error message on seperare occasions advising me that my trip was not booked, however my bank account was completely wiped outIt was a huge inconvienece because there were other payments scheduled to be drafted that dayNot only was I complete broke but my trip was still not bookedI had to book the trip on someone elses credit card, pay interest, and I was charged by expedia for a higher rateI have screenshots of both pricesI feel I should be credited the difference or provided some expedia points for a future trip because the information was very misleading and it took me several hours to contact someone at expedia who could actually tell me there was nothing they could do and I had to wait until the funds were depositedImagine of I was out of the country and my bank account was completely empty because of an error caused by expediaEvery time I attempted to make a payment it said error, please try againWhen I called to book through a representative for the same rate I got all the way to the end of the call for them to say they couldn't book it because my car was declined when your company was the one holding the funds to begin with.Sincerely, [redacted]