September 22, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding two flight reservations We understand [redacted] is requesting a refund On September 10, 2016, we received receipt of the Revdex.com complaint Our records reflect on September 11, 2015, an agent assisted the customer in booking two package reservationsThe first one is for [redacted] , [redacted] , [redacted] and [redacted] *** Travel was on JetBlue Airlines, departing October 6, 2015, from New York to Long Beach, California; returning on October 8, 2015, from Long Beach, California to New YorkThe package includes a hotel stay at the Super Long Beach chedate October 6, 2015, check-out date October 8, Itinerary Number: [redacted] The second package reservation is for [redacted] , [redacted] , [redacted] and [redacted] ***Travel was on JetBlue Airlines, departing October 6, 2015, from New York to Long Beach, California; returning on October 8, 2015, from Long Beach, California to New YorkThe package includes a hotel stay at the Super Long Beach chedate October 6, 2015, check-out date October 8, Itinerary Number: [redacted] The customer is stating Expedia promised they would be refunded in full for both itineraries; however the customer has not received the refund Upon further researching this matter, we can confirm on October 4, 2015, the customer contacted Expedia needing to cancel both reservations due to a medical emergencyExpedia contacted JetBlue, they advised for the customer to send the medical documents and they will review for a possible refundThe customer understood On October 26, 2015, Expedia sent an email to [redacted] @fordham.edu; which is linked to the customer accountExpedia advised the customer that JetBlue would not authorize the refund; however they would allow the customer to change the flight datesJetBlue would also waive the change fees; however the customer is still responsible for any fare difference On September 10, 2016, the customer contacted Expedia wanting to use the flight credits for both itinerariesExpedia advised the customer that the airline tickets were nonrefundable and that JetBlue would allow the customer to use the airline creditThe customer would only be responsible for the fare differenceThe customer advised that they were promised by an Expedia agent they could be refunded in full for both flight reservationsExpedia advised the customer that they would need to contact them back after researching this mater On that same day Expedia contacted the customer advising that we were able to confirm Expedia advised the customer we could refund for both flight itinerariesExpedia refunded the customer on itinerary number [redacted] in the amount of $1,and on itinerary number [redacted] in the amount of $ Since Expedia has already processed the refund back to the customer’s original form of paymentExpedia considers this matter as closed and will no longer address this matter further We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Tier Customer Service
May 21, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O- [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Ms [redacted] We regret to hear she did not accept our response and /or resolution offeredExpedia, Incis responding to the consumer complaint from Ms [redacted] (Revdex.com case ID [redacted] ) regarding a package reservationAs stated prior, the customer self-booked a package reservation using the Expedia.com websiteWe firmly believe that our website is equipped with recapping the details of the itinerary twice throughout the purchase pathWe provide our users ample time to review the full details of the itinerary before completing the purchaseOn April 8, 2015, the customer contacted Expedia requesting we adjust her original package price due to her reservation no longer being a flight and [redacted] package; as she had requested to cancel the [redacted] portion of her reservationThe assisting representative advised Ms [redacted] that prices and availability are subject to changeThe call was disconnected and the Expedia agent attempted to contact the customer back, however no-one answeredExpedia is unable to offer any refund or compensation as requestedWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because:It holds no validityExpedia has promised to look into thismatter since June 18, I finally got a hold of a supervisor sometime endof July who promised that the issue would be resolved within hoursAll Iget is automated emails with a bunch of lies yet againIf Expedia appreciatesmy business they can at least work at the matter and not ignore my concerns If it helps Expedia filed this as Requested Email: Hotel Complaint - Itin: [redacted] - Case ID : [REQ:E- [redacted] ]Sincerely,***
Complaint: [redacted] I am rejecting this response because: Dear Expedia representative, I am not satisfied with you explanation for several reasonsFirst, the [redacted] offered a better price for this particular hotel but they CLEARLY stated that the reservation was not refundableYou, on the other hand, most often advertise free hours cancelation policyThe only reason I booked this hotel via Expedia is because I was totally sure I had hours to cancel the reservationIt is possible that you had a fine print on the page somewhere but it is unfair and confusing to your customers at bestSecond, I tried to cancel the reservation approximately hours after I had made it and several days before the actual stayI had to cancel the reservation for a reasonThere was a military coup in Turkey and my cruise company informed me in the morning that the ship is changing the routeFinally, the representative that I talked to on the phone did not actually talk to the hotel managerHe said he could not find him and promised to get back to meThis never happenedAlso note, your original receipt for this hotel that I was able to see though my account page did not have any words about non-refundable chargeIt is only after I had posted a complain you added those words in REDThe alterations of the page content look funny to me So I strongly believe that you deceived and failed me as your customerI want my money back Sincerely, [redacted] Thank you!
Complaint: [redacted] I am rejecting this response because: The second representative that I spoke to at Expedia told me that I was paying a "change of class" feeThe third representative that I spoke to told me the "change of class fee" was specifically for a first class ticketAt no point did the second representative tell me she called [redacted] ***Instead she told me her supervisor informed her that in order to change my airline ticket, she must charge me a feeIf the Expedia representative actually called [redacted] ***, there should be a record of the call or someone at [redacted] who can confirm the call actually happened Please provide documentation that verifies the second representative called [redacted] or provide a statement from [redacted] that says the call took place Sincerely, [redacted]
October 25, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on October 5, 2016, Mr [redacted] booked a three-night stay at the Imperial Swan Hotel and Suites from October 6, 2016, through October 9, We understand from Mr***’s complaint that he arrived at the Imperial Swan Hotel and was informed that the rooms were oversoldAs a result, they only accommodated him for the first night of his reservation and the agreed not to charge for that reaming two nightsMr [redacted] stated that he was made aware of this matter until he arrived for check inHe is requesting a refund of $ Please offer our apologies in regards to what had transpired during Mr***’s vacationWe regret any inconvenience that may have occurred during his trip and would like to assure him that every reservation is important to usHowever, we realize that there are times when things don't go perfectly The overbookings of hotels are unrelated to the type of reservation purchased or the company from which Mr [redacted] booked his reservationSince we work electronically, when customers reserve a hotel room on our website, the system they are accessing is a real-time hotel reservation database that contains current room prices and availabilityThe database is updated as rates change and rooms are reserved Like many travel vendors, hotels sometimes overbook their inventory based on histories of previous "no shows"Ordinarily, this does not create a problem for their customers, but when it does, it can be very frustrating Our records show no contact from Mr [redacted] informing of the over bookingOn October 25, 2016, we contacted the Imperial Swan Hotel and they confirmed that Mr [redacted] checked out on October 7, 2016; and as a result honored the refund request of $The refund was processed to Mr***’s original form of payment on October 25, Refunds like this usually take between 3-business days to post We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this request is temporarily satisfactory to meI leave for this vacation tomorrow, so I have no choiceHowever, once Expedia has ediquate time to research my issue, I expect refunds for the extra charges and fees that I will incur due to expedia's mishandlng of my reservation, as well as compensation for numerous hours I have spent trying to resolve this issue before involving Revdex.com I want that clear and on the record PS - The last 72-hour call back that was promised to me, was never fulfilled To date, no one called me back as promised Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Although I feel the compensation offered is less than what I should receive, I would not have gotten any compensation without the help of the Revdex.com Prior to your intervention, I was only offered coupons to be used for future business Not a true compensation for the trouble my family endured I am extremely grateful that you were able to make contact with Expedia and arrive at a resolution that was more favorable Without your help, I don't think I would have ever reached this level of compensation and I truly thank you for your help Sincerely, [redacted] PS The credit of $has been issued to my credit card as of 9/8/
Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservations As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Tier Customer Service
July 11, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
Complaint: [redacted] I am rejecting this response because:The response does not reflect that the entire process of getting the refund authorization from [redacted] was first requested on April 7, I understand Expedia could not control the cancellation of the flightThat is not the issueIn April I spent over two hours on the phone with Expedia and [redacted] to get the authorization confirmed for the cancellation/refundI was told at that time BY EXPEDIA that it had been received and the credit was in processI was informed it would take up to weeksThe complaint is that when I called after this time frame Expedia told me no authorization request had been put through and we had to start the process overThe agent admitted to me it was due to an error on their partI countered that I should not have to wait another weeks for their error in following through on the refund process and was told "too bad this is the way it is if you want your money"I spent a great deal of my time in April trying to get my funds and was told by Expedia it had been handledThe company response is dealing with my follow up call for my money in JUNE and is in no way taking any responsibility for the delay or poor customer serviceIt should not take over hours on the phone and up to months to get a refund and no apology.Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:Had Expedia and [redacted] been on the same page I could accept whatever the outcome is But for two companies to be in business and to have such discrepancies is hard to accept The cancellation fee was when I spoke to [redacted] , Expedia claims it is The ticket is only I doubt that the company charged then wanted more to cancel a flight What would be the point? Even now I have been waiting for Expedia to confirm my refund on the hotel and they haven't So there may be another issue looming [redacted] explained their position and so did Expedia However [redacted] seemed unfair but understandable Expedia says it is up to Jeblue and [redacted] says Expedia controls the tickets They have more flexibility [redacted] states that the type of ticket purchased by Expedia does not even show a price because it was some special type So they made money on it and I get it But I have purchased times in the last year from expedia for a combined total of about or so and I thought even half of the expense in credits would have been fair Expedia can offer site credits and they ultimatley gave on a package which is not good And the question becomes why bother with Expedia as a companyIf I make a purchase from them as the third party then it's up to them to resolve and help I went to [redacted] and they told me the policy and losses I would incurr per ticket is a 70% loss But per ticket is robbery So I should pay an additional to cancel so I can get what? Maybe 800? How about I pay nothing and just lose 800? Makes no sense Like I said [redacted] at per ticket sounds unfair but realistic Expedia 200? Double the ticket cost? Why even offer it? And instead of actually helping all these reps just wanted me to do is to hand over the free money That's how you take care of a customer? Never againSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:On 1/I booked one hotel which is Itinerary # [redacted] On 2/1, I booked three hotels which are Itinerary # [redacted] , Itinerary # [redacted] , Itinerary # [redacted] .Expedia has Limits in one month and I had ONE for January and THREE for February.However, I only got ONE $BPG coupon of January when I reported this issue to Revdex.com.org and I received TWO more $BPG coupons of FebruaryI am still waiting for ONE more $BPG coupon which was promised after expedia approved my submission for BPGIn conclusion, I have to receive one $BPG coupon as expedia.com has guaranteed Sincerely, [redacted] ***
February 20, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Ms [redacted] We regret to hear that she did not accept our response and /or resolution offeredExpedia, Incis responding to the consumer complaint from Ms [redacted] (Revdex.com case number [redacted] ) regarding a Hotel Collect reservationAs this particular reservation is a Hotel Collect reservation, no money was charged to the customer by ExpediaPlease note that Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersWe do not own or operate any hotels, nor do we set any cancellation or refund policiesHowever, on February 20, 2017, Expedia processed a courtesy refund in the amount of $back to the customer’s original form of paymentThe time it takes to post the refund to the customer’s account depends on how quickly her credit card company processes refunds We apologize for any inconvenience this delay may have causedWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Corporate Customer Service
August 22, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
Complaint: [redacted] I am rejecting this response because: I have already listed in my last responseKeep your travel coupon and your companies businessMy family and friends will go to your competitors for better customer service[redacted] ***
May 23, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
August 3, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] We regret to hear Mr [redacted] did not accept our response After further review, we have confirmed that Mr [redacted] was charged for the Ace Car rental that was reportedly canceled by AceThe amount of the booking was $As such, we have refunded $to Mr [redacted] ’s original form of paymentWe are unable to honor the request to refund the difference between this booking and the booking mentioned in Mr [redacted] ’s complaint We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: Expedia absolutely charged us or they wouldn't have offered us a refund (proof per my attachment)The $charge appears on our credit card statement identically to the charge from Expedia in October for our ticketsWe demand to be treated fairly and at a minimum refunded OUR $that Expedia illegally charges us.Sincerely, [redacted]
September 22, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding two flight reservations We understand [redacted] is requesting a refund On September 10, 2016, we received receipt of the Revdex.com complaint Our records reflect on September 11, 2015, an agent assisted the customer in booking two package reservationsThe first one is for [redacted] , [redacted] , [redacted] and [redacted] *** Travel was on JetBlue Airlines, departing October 6, 2015, from New York to Long Beach, California; returning on October 8, 2015, from Long Beach, California to New YorkThe package includes a hotel stay at the Super Long Beach chedate October 6, 2015, check-out date October 8, Itinerary Number: [redacted] The second package reservation is for [redacted] , [redacted] , [redacted] and [redacted] ***Travel was on JetBlue Airlines, departing October 6, 2015, from New York to Long Beach, California; returning on October 8, 2015, from Long Beach, California to New YorkThe package includes a hotel stay at the Super Long Beach chedate October 6, 2015, check-out date October 8, Itinerary Number: [redacted] The customer is stating Expedia promised they would be refunded in full for both itineraries; however the customer has not received the refund Upon further researching this matter, we can confirm on October 4, 2015, the customer contacted Expedia needing to cancel both reservations due to a medical emergencyExpedia contacted JetBlue, they advised for the customer to send the medical documents and they will review for a possible refundThe customer understood On October 26, 2015, Expedia sent an email to [redacted] @fordham.edu; which is linked to the customer accountExpedia advised the customer that JetBlue would not authorize the refund; however they would allow the customer to change the flight datesJetBlue would also waive the change fees; however the customer is still responsible for any fare difference On September 10, 2016, the customer contacted Expedia wanting to use the flight credits for both itinerariesExpedia advised the customer that the airline tickets were nonrefundable and that JetBlue would allow the customer to use the airline creditThe customer would only be responsible for the fare differenceThe customer advised that they were promised by an Expedia agent they could be refunded in full for both flight reservationsExpedia advised the customer that they would need to contact them back after researching this mater On that same day Expedia contacted the customer advising that we were able to confirm Expedia advised the customer we could refund for both flight itinerariesExpedia refunded the customer on itinerary number [redacted] in the amount of $1,and on itinerary number [redacted] in the amount of $ Since Expedia has already processed the refund back to the customer’s original form of paymentExpedia considers this matter as closed and will no longer address this matter further We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Tier Customer Service
May 21, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O- [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Ms [redacted] We regret to hear she did not accept our response and /or resolution offeredExpedia, Incis responding to the consumer complaint from Ms [redacted] (Revdex.com case ID [redacted] ) regarding a package reservationAs stated prior, the customer self-booked a package reservation using the Expedia.com websiteWe firmly believe that our website is equipped with recapping the details of the itinerary twice throughout the purchase pathWe provide our users ample time to review the full details of the itinerary before completing the purchaseOn April 8, 2015, the customer contacted Expedia requesting we adjust her original package price due to her reservation no longer being a flight and [redacted] package; as she had requested to cancel the [redacted] portion of her reservationThe assisting representative advised Ms [redacted] that prices and availability are subject to changeThe call was disconnected and the Expedia agent attempted to contact the customer back, however no-one answeredExpedia is unable to offer any refund or compensation as requestedWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because:It holds no validityExpedia has promised to look into thismatter since June 18, I finally got a hold of a supervisor sometime endof July who promised that the issue would be resolved within hoursAll Iget is automated emails with a bunch of lies yet againIf Expedia appreciatesmy business they can at least work at the matter and not ignore my concerns If it helps Expedia filed this as Requested Email: Hotel Complaint - Itin: [redacted] - Case ID : [REQ:E- [redacted] ]Sincerely,***
Complaint: [redacted] I am rejecting this response because: Dear Expedia representative, I am not satisfied with you explanation for several reasonsFirst, the [redacted] offered a better price for this particular hotel but they CLEARLY stated that the reservation was not refundableYou, on the other hand, most often advertise free hours cancelation policyThe only reason I booked this hotel via Expedia is because I was totally sure I had hours to cancel the reservationIt is possible that you had a fine print on the page somewhere but it is unfair and confusing to your customers at bestSecond, I tried to cancel the reservation approximately hours after I had made it and several days before the actual stayI had to cancel the reservation for a reasonThere was a military coup in Turkey and my cruise company informed me in the morning that the ship is changing the routeFinally, the representative that I talked to on the phone did not actually talk to the hotel managerHe said he could not find him and promised to get back to meThis never happenedAlso note, your original receipt for this hotel that I was able to see though my account page did not have any words about non-refundable chargeIt is only after I had posted a complain you added those words in REDThe alterations of the page content look funny to me So I strongly believe that you deceived and failed me as your customerI want my money back Sincerely, [redacted] Thank you!
Complaint: [redacted] I am rejecting this response because: The second representative that I spoke to at Expedia told me that I was paying a "change of class" feeThe third representative that I spoke to told me the "change of class fee" was specifically for a first class ticketAt no point did the second representative tell me she called [redacted] ***Instead she told me her supervisor informed her that in order to change my airline ticket, she must charge me a feeIf the Expedia representative actually called [redacted] ***, there should be a record of the call or someone at [redacted] who can confirm the call actually happened Please provide documentation that verifies the second representative called [redacted] or provide a statement from [redacted] that says the call took place Sincerely, [redacted]
October 25, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on October 5, 2016, Mr [redacted] booked a three-night stay at the Imperial Swan Hotel and Suites from October 6, 2016, through October 9, We understand from Mr***’s complaint that he arrived at the Imperial Swan Hotel and was informed that the rooms were oversoldAs a result, they only accommodated him for the first night of his reservation and the agreed not to charge for that reaming two nightsMr [redacted] stated that he was made aware of this matter until he arrived for check inHe is requesting a refund of $ Please offer our apologies in regards to what had transpired during Mr***’s vacationWe regret any inconvenience that may have occurred during his trip and would like to assure him that every reservation is important to usHowever, we realize that there are times when things don't go perfectly The overbookings of hotels are unrelated to the type of reservation purchased or the company from which Mr [redacted] booked his reservationSince we work electronically, when customers reserve a hotel room on our website, the system they are accessing is a real-time hotel reservation database that contains current room prices and availabilityThe database is updated as rates change and rooms are reserved Like many travel vendors, hotels sometimes overbook their inventory based on histories of previous "no shows"Ordinarily, this does not create a problem for their customers, but when it does, it can be very frustrating Our records show no contact from Mr [redacted] informing of the over bookingOn October 25, 2016, we contacted the Imperial Swan Hotel and they confirmed that Mr [redacted] checked out on October 7, 2016; and as a result honored the refund request of $The refund was processed to Mr***’s original form of payment on October 25, Refunds like this usually take between 3-business days to post We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this request is temporarily satisfactory to meI leave for this vacation tomorrow, so I have no choiceHowever, once Expedia has ediquate time to research my issue, I expect refunds for the extra charges and fees that I will incur due to expedia's mishandlng of my reservation, as well as compensation for numerous hours I have spent trying to resolve this issue before involving Revdex.com I want that clear and on the record PS - The last 72-hour call back that was promised to me, was never fulfilled To date, no one called me back as promised Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Although I feel the compensation offered is less than what I should receive, I would not have gotten any compensation without the help of the Revdex.com Prior to your intervention, I was only offered coupons to be used for future business Not a true compensation for the trouble my family endured I am extremely grateful that you were able to make contact with Expedia and arrive at a resolution that was more favorable Without your help, I don't think I would have ever reached this level of compensation and I truly thank you for your help Sincerely, [redacted] PS The credit of $has been issued to my credit card as of 9/8/
Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservations As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Tier Customer Service
July 11, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
Complaint: [redacted] I am rejecting this response because:The response does not reflect that the entire process of getting the refund authorization from [redacted] was first requested on April 7, I understand Expedia could not control the cancellation of the flightThat is not the issueIn April I spent over two hours on the phone with Expedia and [redacted] to get the authorization confirmed for the cancellation/refundI was told at that time BY EXPEDIA that it had been received and the credit was in processI was informed it would take up to weeksThe complaint is that when I called after this time frame Expedia told me no authorization request had been put through and we had to start the process overThe agent admitted to me it was due to an error on their partI countered that I should not have to wait another weeks for their error in following through on the refund process and was told "too bad this is the way it is if you want your money"I spent a great deal of my time in April trying to get my funds and was told by Expedia it had been handledThe company response is dealing with my follow up call for my money in JUNE and is in no way taking any responsibility for the delay or poor customer serviceIt should not take over hours on the phone and up to months to get a refund and no apology.Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:Had Expedia and [redacted] been on the same page I could accept whatever the outcome is But for two companies to be in business and to have such discrepancies is hard to accept The cancellation fee was when I spoke to [redacted] , Expedia claims it is The ticket is only I doubt that the company charged then wanted more to cancel a flight What would be the point? Even now I have been waiting for Expedia to confirm my refund on the hotel and they haven't So there may be another issue looming [redacted] explained their position and so did Expedia However [redacted] seemed unfair but understandable Expedia says it is up to Jeblue and [redacted] says Expedia controls the tickets They have more flexibility [redacted] states that the type of ticket purchased by Expedia does not even show a price because it was some special type So they made money on it and I get it But I have purchased times in the last year from expedia for a combined total of about or so and I thought even half of the expense in credits would have been fair Expedia can offer site credits and they ultimatley gave on a package which is not good And the question becomes why bother with Expedia as a companyIf I make a purchase from them as the third party then it's up to them to resolve and help I went to [redacted] and they told me the policy and losses I would incurr per ticket is a 70% loss But per ticket is robbery So I should pay an additional to cancel so I can get what? Maybe 800? How about I pay nothing and just lose 800? Makes no sense Like I said [redacted] at per ticket sounds unfair but realistic Expedia 200? Double the ticket cost? Why even offer it? And instead of actually helping all these reps just wanted me to do is to hand over the free money That's how you take care of a customer? Never againSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:On 1/I booked one hotel which is Itinerary # [redacted] On 2/1, I booked three hotels which are Itinerary # [redacted] , Itinerary # [redacted] , Itinerary # [redacted] .Expedia has Limits in one month and I had ONE for January and THREE for February.However, I only got ONE $BPG coupon of January when I reported this issue to Revdex.com.org and I received TWO more $BPG coupons of FebruaryI am still waiting for ONE more $BPG coupon which was promised after expedia approved my submission for BPGIn conclusion, I have to receive one $BPG coupon as expedia.com has guaranteed Sincerely, [redacted] ***
# [redacted] This issue has been resolvedI am currently in the process of awaiting a refund within 7-business days
February 20, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Ms [redacted] We regret to hear that she did not accept our response and /or resolution offeredExpedia, Incis responding to the consumer complaint from Ms [redacted] (Revdex.com case number [redacted] ) regarding a Hotel Collect reservationAs this particular reservation is a Hotel Collect reservation, no money was charged to the customer by ExpediaPlease note that Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersWe do not own or operate any hotels, nor do we set any cancellation or refund policiesHowever, on February 20, 2017, Expedia processed a courtesy refund in the amount of $back to the customer’s original form of paymentThe time it takes to post the refund to the customer’s account depends on how quickly her credit card company processes refunds We apologize for any inconvenience this delay may have causedWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Corporate Customer Service
August 22, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
Complaint: [redacted] I am rejecting this response because: I have already listed in my last responseKeep your travel coupon and your companies businessMy family and friends will go to your competitors for better customer service[redacted] ***
May 23, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
August 3, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] We regret to hear Mr [redacted] did not accept our response After further review, we have confirmed that Mr [redacted] was charged for the Ace Car rental that was reportedly canceled by AceThe amount of the booking was $As such, we have refunded $to Mr [redacted] ’s original form of paymentWe are unable to honor the request to refund the difference between this booking and the booking mentioned in Mr [redacted] ’s complaint We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: Expedia absolutely charged us or they wouldn't have offered us a refund (proof per my attachment)The $charge appears on our credit card statement identically to the charge from Expedia in October for our ticketsWe demand to be treated fairly and at a minimum refunded OUR $that Expedia illegally charges us.Sincerely, [redacted]