January 28, Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservation We understand the customer is requesting a refund for their hotel reservationOn January 28, 2016, we attempted to contact the customer to acknowledge receipt of their Revdex.com complaint; however the call was routed to voicemail Our records indicate on November 30, 2015, the customer self-booked a hotel reservation using Expedia’s website, itinerary number [redacted] The hotel reservation was for The [redacted] in [redacted] , [redacted] , checking in on January 16, and checking out on January 18, We can confirm the customer contacted Expedia on January 16, to cancel the reservation and seek a refundOur records show that this matter was resolvedAs the reservation was a prepaid reservation, Expedia needed to gain authorization from the property to processes the refundOn January 27, 2016, Expedia advocated on behalf of the customer with the hotel and a full refund of $was processed to the customer’s original form of payment We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Britt M [redacted] Tier Customer Service
June 1, Better BusinessBureauAlaska, Oregon &Western Washington Complaint Department Re: Expedia Case #: O-*** Dear Better BusinessBureau, Thank you for takingthe time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to addressthe comments and concerns which have been brought to our attention Expedia, Incis disheartened the customerfelt their concerns were not resolved adequately by our company prior toseeking further actions from youExpedia, Incisresponding to the consumer complaint from [redacted] (Revdex.com case number [redacted] )regarding Expedia Loyalty Points Weunderstand Ms [redacted] is requesting the return of Loyalty Points previously transferredto a travel couponOn June 1, we attempted to contact the customer toacknowledge receipt of their Revdex.com complaintOur records indicateon May 3, the customer redeemed Expedia Loyalty Rewards points for a$Expedia travel coupon with the intent to apply the coupon to a packageflight / hotel booking The travelcoupon would not properly apply to the itinerary and while the customercontacted Expedia for assistance, the coupon was never able to be applied tothe booking The customer has requestedthe coupon be deactivated and the points be restored to her loyalty account OnJune 1, Expedia has met the customer’s request The Expedia Travel Coupon has beendeactivated and the Loyalty points have been manually re-added to heraccount for future use In addition, Asa courtesy, we have provided her online Expedia account with a $ExpediaTravel Coupon that can be redeemed toward the future purchase of an ExpediaSpecial Rate Hotel either as a standalone reservation or in a Vacation Package.The coupon is valid for one year from the date of issue and is immediatelyaccessible within your account under the email address [redacted] @gmail.comWe hope she will allow us the opportunity to improve upon her experience inthe future We thank you forallowing us the opportunity to address the issues that were brought to ourattention If you have any furtherquestions or concerns regarding this matter, please feel free to contact us Sincerely, [redacted] ***Tier CustomerService
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you for the integral part you played in resolving this issueIt would not have been without youMuch appreciated!!Sincerely, [redacted]
September 11, 2015Revdex.comE.com - Alaska, Oregon & Western Washington Complaint DepartmentDear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservationsAs of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website.Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Tier Customer Service
Complaint: [redacted] I am rejecting this response because THANK YOU WHEN THEY ARE GOING TO GIVE ME THE DISCOUNT OF 100.00? THEY DIDN'T CONTACT ME ABOUT THIS: have provided the customer’s online Expedia account with a $Expedia Travel Coupon HOW CAN I SEE THIS CARD BECAUSE I WANT TO TRAVEL FOR CHRISTMASSincerely, [redacted]
May 2, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #:O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a refund requestWe understand Ms [redacted] is requesting the flight insurance policy on a recent itinerary be refunded as she did not agree to purchase it While Expedia does have a policy not to refund insurance after travel, as a one-time courtesy we will be happy to assist the customer and refund the $ While Ms [redacted] did not provide an itinerary number and the email she provided also did not return any flight itineraries, we did locate Itinerary # [redacted] under the email address [redacted] @gmail.com which did have a flight insurance policy attached that matched the amount she has ask to be refunded On May 2, Expedia has processed the courtesy refund in the amount of $back to the customer’s original form of payment The amount of time it takes for the credit to be available depends upon how quickly her bank processes refunds We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
January 25, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding duplicate flight bookings resulting in two charges Our records indicate this complaint is currently being handled by Expedia’s Tier Customer Service Department and Mr [redacted] will be contacted shortly with a resolutionThe customer may use Case # [redacted] when contacting Expedia with any further questions We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for your responseWe have reviewed the documentation/new information provided to further address [redacted] concerns We have reviewed our records and could not locate an email regarding the dispute of the Best Price Guarantee denialHowever, as we appreciate the customer’s continued business, Expedia has processed a refund in the amount of $for the difference claimed in the Best Price Guarantee submissionThe refund will reflect on the customer’s statement within five to seven business days from today’s date The customer will not receive the $coupon, as the customer account is only a single use account and per the terms and conditions of the program, the account does not qualify for the coupon We thank you for allowing us to address this matter furtherIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservations As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Tier Customer Service
Complaint: [redacted] I am rejecting this response because: I would like to reopen my Complaint ID # [redacted] First of all, I was told by Revdex.com, that I would have days to reply to Expedia after they submitted their resolutionI received a notification from Revdex.com, that Expedia commented on my complain on July Today is July 13, but my Complaint ID # [redacted] has been closed by Revdex.comI thought I had more daysSecondly, I'm completely unsatisfied with Expedia's generic reply to my complaintExpedia wanted my business when I purchased the trip, but they are not willing to accept accountability for the issues that are of their faultAny decent business takes it upon themselves to notify their customers of any changes to their reservations, that may result in penalties or extra charges for the customers, but not ExpediaInstead of accepting responsibility for the fact that they failed to notify me about the change in my morning flight, Expedia first sent me to [redacted] (that btw, sent me back to Expedia) and now they are trying to make me responsible for their negligenceFirst of allI didn’t book my trip with [redacted] and I didn’t take my business to [redacted] I took it to Expedia, which I though was an ethical service provider, so why should I be dealing with [redacted] now? Finally, nowhere in my travel confirmation that Expedia e-mailed me on Feb 27, there was a line, that EXPLICITLY stated that my itinerary can potentially change and EXPLICITLY advised me to check my reservation before departureInstead, it said: “Your reservation is booked and confirmedThere is no need to call us to reconfirm this reservation.” On top of these, Expedia Customer Service Reps are completely untrained and unprepared to handle complains like mineI wasted minutes of my vacation time on the phone with Expedia customer services rep, that needed to speak to his supervisor after every question that I had asked himWhat a terrible experience!! Sincerely, [redacted]
November 12, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Mr [redacted] (Revdex.com case number [redacted] ) regarding car insuranceOur records indicate on September 24, 2015, the customer booked a car insurance reservation in the amount of $itinerary [redacted] And on October 15, 2015, a car insurance reservation in the amount of $itinerary [redacted] We understand from the complaint, the customer is requesting an additional refundUpon receipt of the Revdex.com submission, we have verified the customer contacted Expedia requesting a refund for car insurance due to a prior miscommunicationOn October 23, 2015, itinerary [redacted] and [redacted] were refunded in full back to the customer’s original form of paymentAt this time we are requesting the customer please provide a copy of the third itinerary number associated with the third charge of insuranceThe customer may submit the information through the complaint submission on the Revdex.com websiteThis information will enable us to appropriately address the situation and upon receipt, Expedia will assist furtherWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S.Tier Customer Service
Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservations As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Tier Customer Service
Complaint: I am rejecting this response because: I spoke with American Airlines and they said that the flight was none existent due to the government in the area only allowing flight per day from StThomas They also said that they were not responsible for Expedia having the flight still showing on their website As stated in my original complaint I checked Expedia some days after I returned home only to see the same flight being offered A flight that was none existent Again the flight was not cancelled due to weather because the hurricane had past about weeks earlier The flight never existed because the government was only allowing one flight per day from StThomas, the only flight being allowed was # If someone would actually take the time and research this, they would find that I am right and the option to book the flight should have never been on the website The customer always takes the hit in these circumstances while multi-million dollar companies skate by under the shadow of nature I had to encore extra charges to get back home to an ailing spouse with metastatic breast cancer My only other option for the flight that I was scheduled on to be honored would have been to stay in StThomas until October I guess if I had done that then I would be fighting to be reimburse for logging's and lost wages from work Sincerely, Leneard Rabsatt
Complaint: [redacted] I am rejecting this response because: The company completely disregarded the fact that the representative called the hotel without our authorization and attempted to cancel our reservation without our permission and did so under pretense by presenting a lie and telling the hotel representative that we wanted to cancel due to medical reasonsThis was done after being on hold for an over extended amount of time and then they dropped the lineI called back and got another representative who saw the notes on the account and informed me the previous representative noted we wanted to cancel and at that very time we were walking in the hotel and my spouse, Mr [redacted] was speaking to the hotel manager and she confirmed an Expedia rep had just called and told her to cancel because of medical purposes and further informed us our credit card had already been debited for the entire stayWe then checked our bank accounts and saw the money was indeed debitedI am appalled that corporate would not review the calls because the representatives notes could have been documented falsely but the actual call cannotI have used Expedia for booking purposes for over years for business and pleasureSince that time I have booked two other vacations for employees of our company through the websiteI read the policy and prior to calling Expedia that day, I called the hotel and she advised me we still had time to change to the lesser rate and to just call Expedia because that is who we booked throughYou will also find when listening to the call the representative lied and said the rate had not changed who it was clear and evident on the websiteIt wasn't until I said I still had the site up that she said "Oh, it has changed." We were almost in another city hours away from home without a place to stay and was hung up on even though we were professional and only trying to see if there was a savingsFor the distress, confusion, anxiety, and poor customer services, it is hard to believe corporate would not offer a credit or an actual resolution.Sincerely, [redacted] ***
May 5, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation We understand Mr [redacted] is complaining about the Expedia customer service representativeOn May 4, 2017, we received receipt of the Revdex.com complaint Our records reflect on April 24, 2017, the customer self-booked a one-way flight reservation for [redacted] Travel was on Delta Airlines, departing April 25, 2017, from Grand Rapids, Michigan to Dallas, TexasThe reservation includes the Cancellation Plan, via itinerary number [redacted] The customer is stating that they contacted Expedia to make a change to the reservation; however the customer service agent was not helpful Upon further researching this matter, we can confirm on April 25, 2017, the customer contacted Expedia In reviewing the account based on the airline policy the ticket is nonrefundable, and no changes are allowedThe ticket was canceled on April 25, 2017, and the cost for the flight reservation was a pending authorizationThis would have fallen off up to to hoursThe full authorization may remain on the customer’s credit card; however, each bank or credit card company policy is differentAlthough the credit card authorization is attempted on our website, they are not charges from Expedia On that same day Expedia processed the refund for the Cancellation Plan in the amount of $back onto the original form of payment Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providersAs a result, we strongly recommend to our customers, who choose to book travel on their own, to carefully review the details of the trip as well as the fare rules or cancellation policiesDelta Airlines was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary and not ExpediaWe must adhere to the airline’s policies Expedia strives to provide the highest level of customer service and we regret any hold times the customer experience while speaking with our representativeWe will ensure the representatives the customer spoke with will be coached appropriately We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Corporate Customer Service
Complaint: [redacted] I am rejecting this response because:This is the exact problem with this company They do not want to address the issueThis is why there needs to be a complaint filed for deceptive business practicesSincerely, [redacted]
Revdex.com:Although I fully admitted in my original complaint that I pushed a wrong button (for a non-refundable stay) while booking my Expedia trip to Iceland, I am still very disappointed at both Expedia and [redacted] for the resolution offered Especially since within hours of that booking the hotel was made aware of the error; and Expedia even acknowledges in their own narrative that the original reservation was cancelled - as I was told However, I have exhausted all reasonable remedies at this point and will accept the offer made Please let me know the next step to receive the EUR credit refund from the hotel and how to access the $credit from Expedia.I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:Expedia still has not explained who and when the account was openedI actually contacted Expedia by phone to cancel the account not be emailSo if they account was supposed to be cancelled within in days from December when I supposedly called Expedia to cancel the account then why in January did I get another email from Expedia+ on how to get points on the Expedia+ accountI DON'T BELIEVE THIS ACCOUNT WAS EVER CANCELLED AND I WANT TO KNOW WHO OPENED THIS ACCOUNT USING MY EMAIL ADDRESSI DID NOT OPENED ANY EXPEDIA+ ACCOUNT, I DID NOT CALL EXPEDIA OR EMAILED EXPEDIA TO OPEN ANY ACCOUNTAGAIN I DON'T EXPEDIA HAS CLOSED THIS ACCOUNT WITH MY EMAIL ADDRESSI WANT EXPEDIA EXPLAIN WHY THE ACCOUNT THAT WAS SUPPOSED TO BE CLOSED IN DECEMBER WAS NOT CLOSED AND WHY DID I STILL GET AN EMAIL IN JANUARY Sincerely, [redacted] ***
January 28, Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservation We understand the customer is requesting a refund for their hotel reservationOn January 28, 2016, we attempted to contact the customer to acknowledge receipt of their Revdex.com complaint; however the call was routed to voicemail Our records indicate on November 30, 2015, the customer self-booked a hotel reservation using Expedia’s website, itinerary number [redacted] The hotel reservation was for The [redacted] in [redacted] , [redacted] , checking in on January 16, and checking out on January 18, We can confirm the customer contacted Expedia on January 16, to cancel the reservation and seek a refundOur records show that this matter was resolvedAs the reservation was a prepaid reservation, Expedia needed to gain authorization from the property to processes the refundOn January 27, 2016, Expedia advocated on behalf of the customer with the hotel and a full refund of $was processed to the customer’s original form of payment We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Britt M [redacted] Tier Customer Service
June 1, Better BusinessBureauAlaska, Oregon &Western Washington Complaint Department Re: Expedia Case #: O-*** Dear Better BusinessBureau, Thank you for takingthe time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to addressthe comments and concerns which have been brought to our attention Expedia, Incis disheartened the customerfelt their concerns were not resolved adequately by our company prior toseeking further actions from youExpedia, Incisresponding to the consumer complaint from [redacted] (Revdex.com case number [redacted] )regarding Expedia Loyalty Points Weunderstand Ms [redacted] is requesting the return of Loyalty Points previously transferredto a travel couponOn June 1, we attempted to contact the customer toacknowledge receipt of their Revdex.com complaintOur records indicateon May 3, the customer redeemed Expedia Loyalty Rewards points for a$Expedia travel coupon with the intent to apply the coupon to a packageflight / hotel booking The travelcoupon would not properly apply to the itinerary and while the customercontacted Expedia for assistance, the coupon was never able to be applied tothe booking The customer has requestedthe coupon be deactivated and the points be restored to her loyalty account OnJune 1, Expedia has met the customer’s request The Expedia Travel Coupon has beendeactivated and the Loyalty points have been manually re-added to heraccount for future use In addition, Asa courtesy, we have provided her online Expedia account with a $ExpediaTravel Coupon that can be redeemed toward the future purchase of an ExpediaSpecial Rate Hotel either as a standalone reservation or in a Vacation Package.The coupon is valid for one year from the date of issue and is immediatelyaccessible within your account under the email address [redacted] @gmail.comWe hope she will allow us the opportunity to improve upon her experience inthe future We thank you forallowing us the opportunity to address the issues that were brought to ourattention If you have any furtherquestions or concerns regarding this matter, please feel free to contact us Sincerely, [redacted] ***Tier CustomerService
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you for the integral part you played in resolving this issueIt would not have been without youMuch appreciated!!Sincerely, [redacted]
September 11, 2015Revdex.comE.com - Alaska, Oregon & Western Washington Complaint DepartmentDear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservationsAs of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website.Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Tier Customer Service
Complaint: [redacted] I am rejecting this response because THANK YOU WHEN THEY ARE GOING TO GIVE ME THE DISCOUNT OF 100.00? THEY DIDN'T CONTACT ME ABOUT THIS: have provided the customer’s online Expedia account with a $Expedia Travel Coupon HOW CAN I SEE THIS CARD BECAUSE I WANT TO TRAVEL FOR CHRISTMASSincerely, [redacted]
May 2, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #:O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a refund requestWe understand Ms [redacted] is requesting the flight insurance policy on a recent itinerary be refunded as she did not agree to purchase it While Expedia does have a policy not to refund insurance after travel, as a one-time courtesy we will be happy to assist the customer and refund the $ While Ms [redacted] did not provide an itinerary number and the email she provided also did not return any flight itineraries, we did locate Itinerary # [redacted] under the email address [redacted] @gmail.com which did have a flight insurance policy attached that matched the amount she has ask to be refunded On May 2, Expedia has processed the courtesy refund in the amount of $back to the customer’s original form of payment The amount of time it takes for the credit to be available depends upon how quickly her bank processes refunds We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
January 25, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding duplicate flight bookings resulting in two charges Our records indicate this complaint is currently being handled by Expedia’s Tier Customer Service Department and Mr [redacted] will be contacted shortly with a resolutionThe customer may use Case # [redacted] when contacting Expedia with any further questions We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for your responseWe have reviewed the documentation/new information provided to further address [redacted] concerns We have reviewed our records and could not locate an email regarding the dispute of the Best Price Guarantee denialHowever, as we appreciate the customer’s continued business, Expedia has processed a refund in the amount of $for the difference claimed in the Best Price Guarantee submissionThe refund will reflect on the customer’s statement within five to seven business days from today’s date The customer will not receive the $coupon, as the customer account is only a single use account and per the terms and conditions of the program, the account does not qualify for the coupon We thank you for allowing us to address this matter furtherIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservations As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Tier Customer Service
Complaint: [redacted] I am rejecting this response because: I would like to reopen my Complaint ID # [redacted] First of all, I was told by Revdex.com, that I would have days to reply to Expedia after they submitted their resolutionI received a notification from Revdex.com, that Expedia commented on my complain on July Today is July 13, but my Complaint ID # [redacted] has been closed by Revdex.comI thought I had more daysSecondly, I'm completely unsatisfied with Expedia's generic reply to my complaintExpedia wanted my business when I purchased the trip, but they are not willing to accept accountability for the issues that are of their faultAny decent business takes it upon themselves to notify their customers of any changes to their reservations, that may result in penalties or extra charges for the customers, but not ExpediaInstead of accepting responsibility for the fact that they failed to notify me about the change in my morning flight, Expedia first sent me to [redacted] (that btw, sent me back to Expedia) and now they are trying to make me responsible for their negligenceFirst of allI didn’t book my trip with [redacted] and I didn’t take my business to [redacted] I took it to Expedia, which I though was an ethical service provider, so why should I be dealing with [redacted] now? Finally, nowhere in my travel confirmation that Expedia e-mailed me on Feb 27, there was a line, that EXPLICITLY stated that my itinerary can potentially change and EXPLICITLY advised me to check my reservation before departureInstead, it said: “Your reservation is booked and confirmedThere is no need to call us to reconfirm this reservation.” On top of these, Expedia Customer Service Reps are completely untrained and unprepared to handle complains like mineI wasted minutes of my vacation time on the phone with Expedia customer services rep, that needed to speak to his supervisor after every question that I had asked himWhat a terrible experience!! Sincerely, [redacted]
November 12, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Mr [redacted] (Revdex.com case number [redacted] ) regarding car insuranceOur records indicate on September 24, 2015, the customer booked a car insurance reservation in the amount of $itinerary [redacted] And on October 15, 2015, a car insurance reservation in the amount of $itinerary [redacted] We understand from the complaint, the customer is requesting an additional refundUpon receipt of the Revdex.com submission, we have verified the customer contacted Expedia requesting a refund for car insurance due to a prior miscommunicationOn October 23, 2015, itinerary [redacted] and [redacted] were refunded in full back to the customer’s original form of paymentAt this time we are requesting the customer please provide a copy of the third itinerary number associated with the third charge of insuranceThe customer may submit the information through the complaint submission on the Revdex.com websiteThis information will enable us to appropriately address the situation and upon receipt, Expedia will assist furtherWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S.Tier Customer Service
Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservations As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Tier Customer Service
Complaint: I am rejecting this response because: I spoke with American Airlines and they said that the flight was none existent due to the government in the area only allowing flight per day from StThomas They also said that they were not responsible for Expedia having the flight still showing on their website As stated in my original complaint I checked Expedia some days after I returned home only to see the same flight being offered A flight that was none existent Again the flight was not cancelled due to weather because the hurricane had past about weeks earlier The flight never existed because the government was only allowing one flight per day from StThomas, the only flight being allowed was # If someone would actually take the time and research this, they would find that I am right and the option to book the flight should have never been on the website The customer always takes the hit in these circumstances while multi-million dollar companies skate by under the shadow of nature I had to encore extra charges to get back home to an ailing spouse with metastatic breast cancer My only other option for the flight that I was scheduled on to be honored would have been to stay in StThomas until October I guess if I had done that then I would be fighting to be reimburse for logging's and lost wages from work Sincerely, Leneard Rabsatt
Complaint: [redacted] I am rejecting this response because: The company completely disregarded the fact that the representative called the hotel without our authorization and attempted to cancel our reservation without our permission and did so under pretense by presenting a lie and telling the hotel representative that we wanted to cancel due to medical reasonsThis was done after being on hold for an over extended amount of time and then they dropped the lineI called back and got another representative who saw the notes on the account and informed me the previous representative noted we wanted to cancel and at that very time we were walking in the hotel and my spouse, Mr [redacted] was speaking to the hotel manager and she confirmed an Expedia rep had just called and told her to cancel because of medical purposes and further informed us our credit card had already been debited for the entire stayWe then checked our bank accounts and saw the money was indeed debitedI am appalled that corporate would not review the calls because the representatives notes could have been documented falsely but the actual call cannotI have used Expedia for booking purposes for over years for business and pleasureSince that time I have booked two other vacations for employees of our company through the websiteI read the policy and prior to calling Expedia that day, I called the hotel and she advised me we still had time to change to the lesser rate and to just call Expedia because that is who we booked throughYou will also find when listening to the call the representative lied and said the rate had not changed who it was clear and evident on the websiteIt wasn't until I said I still had the site up that she said "Oh, it has changed." We were almost in another city hours away from home without a place to stay and was hung up on even though we were professional and only trying to see if there was a savingsFor the distress, confusion, anxiety, and poor customer services, it is hard to believe corporate would not offer a credit or an actual resolution.Sincerely, [redacted] ***
May 5, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation We understand Mr [redacted] is complaining about the Expedia customer service representativeOn May 4, 2017, we received receipt of the Revdex.com complaint Our records reflect on April 24, 2017, the customer self-booked a one-way flight reservation for [redacted] Travel was on Delta Airlines, departing April 25, 2017, from Grand Rapids, Michigan to Dallas, TexasThe reservation includes the Cancellation Plan, via itinerary number [redacted] The customer is stating that they contacted Expedia to make a change to the reservation; however the customer service agent was not helpful Upon further researching this matter, we can confirm on April 25, 2017, the customer contacted Expedia In reviewing the account based on the airline policy the ticket is nonrefundable, and no changes are allowedThe ticket was canceled on April 25, 2017, and the cost for the flight reservation was a pending authorizationThis would have fallen off up to to hoursThe full authorization may remain on the customer’s credit card; however, each bank or credit card company policy is differentAlthough the credit card authorization is attempted on our website, they are not charges from Expedia On that same day Expedia processed the refund for the Cancellation Plan in the amount of $back onto the original form of payment Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providersAs a result, we strongly recommend to our customers, who choose to book travel on their own, to carefully review the details of the trip as well as the fare rules or cancellation policiesDelta Airlines was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary and not ExpediaWe must adhere to the airline’s policies Expedia strives to provide the highest level of customer service and we regret any hold times the customer experience while speaking with our representativeWe will ensure the representatives the customer spoke with will be coached appropriately We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Corporate Customer Service
Complaint: [redacted] I am rejecting this response because:This is the exact problem with this company They do not want to address the issueThis is why there needs to be a complaint filed for deceptive business practicesSincerely, [redacted]
Revdex.com:Complaint ID [redacted] Expedia needed my itinerary number # [redacted] Sincerely, [redacted] ***
Revdex.com:Although I fully admitted in my original complaint that I pushed a wrong button (for a non-refundable stay) while booking my Expedia trip to Iceland, I am still very disappointed at both Expedia and [redacted] for the resolution offered Especially since within hours of that booking the hotel was made aware of the error; and Expedia even acknowledges in their own narrative that the original reservation was cancelled - as I was told However, I have exhausted all reasonable remedies at this point and will accept the offer made Please let me know the next step to receive the EUR credit refund from the hotel and how to access the $credit from Expedia.I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:Expedia still has not explained who and when the account was openedI actually contacted Expedia by phone to cancel the account not be emailSo if they account was supposed to be cancelled within in days from December when I supposedly called Expedia to cancel the account then why in January did I get another email from Expedia+ on how to get points on the Expedia+ accountI DON'T BELIEVE THIS ACCOUNT WAS EVER CANCELLED AND I WANT TO KNOW WHO OPENED THIS ACCOUNT USING MY EMAIL ADDRESSI DID NOT OPENED ANY EXPEDIA+ ACCOUNT, I DID NOT CALL EXPEDIA OR EMAILED EXPEDIA TO OPEN ANY ACCOUNTAGAIN I DON'T EXPEDIA HAS CLOSED THIS ACCOUNT WITH MY EMAIL ADDRESSI WANT EXPEDIA EXPLAIN WHY THE ACCOUNT THAT WAS SUPPOSED TO BE CLOSED IN DECEMBER WAS NOT CLOSED AND WHY DID I STILL GET AN EMAIL IN JANUARY Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]