Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I just set up a permanent Expedia account with the email [redacted] This is a new account because I have always booked as a guest in the past Please let me know if you need anything else.Sincerely, [redacted]
July 7, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on June 17, 2016, Ms [redacted] booked two itinerariesThe first was a roundtrip flight for [redacted] traveling from June 28, 2016, through July 10, The other was for [redacted] traveling June 29, 0216, through July 3, We have confirmed the flights were purchased by the customer or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representative We understand from Ms [redacted] her son’s flight from a different itinerary not booked with Expedia was delayed, causing her to have to book another flight for him the following dayShe is requesting a refund for the Expedia bookingShe also mentioned receiving conflicting information from Expedia We have reviewed the complaint submitted By Ms [redacted] and it is clear that the issue began with a flight delay that was not related to an Expedia bookingThe tickets purchased by Ms [redacted] are non-refundable; however, if Mr [redacted] was unable to use his flights, he will be able to use an airline credit from South African AirwaysThe credit is available for up to a year from the date of purchaseThe airline requires a rebooking fee of $when the credit is used We see no activity within the account from the date of purchase and no errors by Expedia that would allow us to refund this booking We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
January 5, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Ms [redacted] (Revdex.com case number [redacted] ) regarding a recent reservationThe information provided in the customer’s comment was not linked to an account or itineraryAt this time we are requesting the customer please provide an itinerary number and the email address used to make the reservationThe customer may submit the information through the complaint submission on the Revdex.com websiteIn addition, we are requesting the customer state if they were attempting to utilize a coupon regarding the points she claimed were incorrectThis information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist furtherWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Corporate Customer Service
Complaint: [redacted] I am rejecting this response because:The Expedia website is still advertising that this hotel has an indoor pool, which is falseI contacted Expedia several times by e-mail to alert them that this information was false, but each time they insisted that this hotel has a pool that is free to use for guestsI was told to contact them by phone, but I was put on hold for over half an hour and could not reach anybodyI tried twice more with the same resultsThe [redacted] next door to the hotel does have a pool, however the hotel does notFurthermore, the [redacted] does charge hotel guests each day that they use the poolIt's unfair for a hotel to advertise that they have a pool just because the [redacted] nearby has a poolBy that logic any hotel could claim that they have a poolIt is understandable that Expedia relies on information provided by the hotel in their advertising, however they continue to advertise this even after I have informed them several times that this information is and even after their own research has confirmed that the information is falseThis hotel does not have a pool and Expedia knows that, so why are they continuing to advertise it as such?Furthermore, I wrote a review for this hotel where I informed potential customers that this hotel does not have a pool and the review was rejected with no explanationAfter confirming that the review did not violate Expedia's review policies, I contacted customer service to ask why the review was rejectedI did not receive a responseI tried re-submitting the review twice more and again it was rejected with no explanation and no response from customer serviceNot only is Expedia advertising falsely, they are blocking me from alerting other potential customers to this information.Sincerely, [redacted] ***
April 25, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you We understand from Mrs***’s complaint that she attempted to book flights for she and her husbandShe stated that the screen froze for a couple of minutes during her purchase then a message appeared that the price had increasedMrs [redacted] says that she ended the session and booked elsewhere only to discover days later that Expedia charged for the ticketsMrs [redacted] is requesting a refund of $679.00, which is what she says Expedia charged for the flights After review, we contacted Mrs [redacted] by phone to get more informationShe informed us that her husband contacted our office recently and was able to reach a satisfactory resolution with Expedia representativesAs such, the matter is considered resolved We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
November 15, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on November 11, 2016, Ms [redacted] booked a four night stay at the [redacted] from January 3, 2017, through January 7, We understand from Mr [redacted] ’s complaint that she submitted a price match request under our Best Price Guarantee Promotion(When a customer finds a lower rate online for the same trip they booked with us we will refund the differenceSome claims also qualify for a $coupon for future travel) We understand from Ms [redacted] that based on the results of her request, she has canceled her booking and booked with a different providerShe explained that Expedia did not properly compare the two bookings and should have honored the price match requestWe regret any misunderstanding in regards to Ms [redacted] requestAs the booking has now been canceled, we are unable to consider a price matchHowever; because we value Ms [redacted] as a customer and regret the experience she reports, we have already undertaken an exception to resolve her complaintAs an offer of goodwill, we would like to offer a $Expedia Travel Coupon that can be redeemed toward the future purchase of an Expedia Special Rate Hotel either as a standalone reservation or in a Vacation PackageThis coupon is available within the customer’s account for immediate use and is valid for one year from the date of issueWe hope that Ms [redacted] will allow us the opportunity to improve upon your experience in the future We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because it should not take even more time to investigate this matterI have spent hours on the phone, being transferred and continuously placed on hold I feel Expedia does not respect my time, so I turn so not respect thier request for more time.Sincerely, [redacted] ***
June 15, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
January 31, Revdex.com Expedia – DuPont, WA Complaint Department Re: Expedia Case #: O- Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought, to our attentionExpedia is disheartened the customer felt their concerns, were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a refund of parking fees Our records indicate that on November 13, 2016, Mr [redacted] or an authorized user of his account, booked a two night stay online via Expedia.com at the Sheraton Kona Resort & Spa at Keauhou Bay, checking in on November 25, 2016, and checking out on November 27, 2016, via itinerary [redacted] We understand from Mr [redacted] complaint that he claims that he was not aware that he would be charged ad additional fee of $for parkingMr [redacted] also claims that per his itinerary he was charged a resort fee in the amount of $which included self- parking Upon receipt of Mr [redacted] complaint, we investigated the issues which were brought to our attentionWe are pleased to confirm that as a one-time courtesy, Travelocity processed a refund in the amount of $on January 31, 2017, back to the original form of paymentThe time it takes to receive said refund will depend on Mr [redacted] credit card company or banking institutionWe ask that Mr [redacted] , please allow at least two billing cycles Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, LaToya J [redacted] Corporate Customer Service
Complaint: [redacted] I am rejecting this response because:I did indeed PAY TWICE I paid Expedia $AND [redacted] $225.88.SEE THE ATTACHED Paypal.com and American Express Statements.The manager has not told the truth onceLook at the facts in the attachments Sincerely, [redacted] Attachments redacted by Revdex.com staf*
November 24, Revdex.com Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] B [redacted] (Revdex.com case number [redacted] ) regarding a reservation booked on Expedia.com As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case Sincerely, Tier Customer Service
March 1, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] ( Revdex.com case number [redacted] ) regarding their reservationAs of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
RevDex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear RevDex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the BBB allowing us to address the comments... and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from [redacted] (BBB case number [redacted] ) regarding their reservations. As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate reply. At this time, we respectfully request additional time from the BBB as further research is needed for this case. We will submit our final reply via the BBB's website. Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,
Complaint: [redacted] I am rejecting this response because: After months of being told that this transaction did not take place, I'm given days to use a flight credit? Of which I still have not received a confirmation number or any supporting documentation that such a credit exists I did contact United Airlines over the summer and attempted to find the credit - under my name, the expedia confirmation number, as well as my frequent flyer number - to no avail They had no knowledge of the credit I paid $for this, and was not provided the service I paid for Why was I never given the information needed to use this credit? And why were my many inquiries into this ignored up until less than two weeks before the credit expires? This feels like a bait and switch, or at the very least an unfair practice Who has the luxury of finding and taking a flight within days? I've spent a great deal of money with Expedia over the years It's very disappointing that they've resorted to a tactic like this to scheme on customers I trusted that I would receive the credit and have a year in which to use it That is what I paid for As of today, I still haven't received info on how to use the credit Sincerely, [redacted]
March 22, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from Ms [redacted] (Revdex.com case number [redacted] ) regarding a request to make changes to a flight Our records reflect on February 10, Ms [redacted] contacted Expedia.com and booked itinerary # [redacted] for two round trip flights aboard Delta Airlines departing Minneapolis, MN on July 27, to Portland, OR, returning July 30, The customer contacted Expedia to request a change to the flight dates and was given the information that the booking would not allow Expedia to make changes Expedia acts only as a third party booking intermediary for flight bookings and as the airlines it the merchant of record, and the party that bills the customerExpedia must abide by the airline’s terms and conditions On March 27, we spoke with Delta Airlines to advocate on the customers’ behalf regarding changing the flight dates Delta has advised that the fare rules for Ms [redacted] ’s flights state that this is a “Basic Economy Fare” which does not allow for any changes or cancellations The fare must be used exactly as booked or all fees are forfeited Delta would not allow a change to the stated fare rules for this flight We understand the customer’s frustration, however, as the booking agent; we cannot make any changes which are not allowed to by the airlinesRegrettably, we are unable to change the flight dates for the customer We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Corporate Customer Service
Complaint: [redacted] I am rejecting this response because:the $and I have bank statements to prove it .I have already offered Expedia the bank statements to prove that and they have ignored me,I was also told by an Expedia Personnel that I would receive my refund within the next to weeks which never happened, if another bank statement is needed to be emailed, my bank will be sending it so there are no never received issuesthank youSincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:Expedia did not have at the time the hotel policies on their site as a matter of fact, I was on the phone with an expedia rep at one point where she called the hotel herself and then at that time learned of this policyIn my opinion it is advertising to call it pay later when in fact it really isn't pay laterThat is the entire issueIf a hotel is going to be listed as a "Pay Later" on Expedia's site but the hotel will authorize a night's stay at that time is it truly a "Pay Later"? No, you are paying at that time, even if the hotels loophole is that they are only placing a hold on the funds and are not actually chargingThis is a "hold" which might as well be a "charge" because you cannot access those fundsI tried to resolve this with Expedia via email over several days however kept getting the run around which is why I contacted Revdex.com they should not be allowed to advertise as Pay Later when in fact it is a charge or a loophole language calling it a holdThe whole point in taking advantage of Expedia's pay later is so you can continue having access to those extra funds until your actual tripThe hotel even at the time you check in charged us $dollars and our stay was only $They called it a hold at that time also but we couldn't access those fundsThere is a $dollar a night incidental automatically added on to your stay when you check inThis is NOT on Expedia's site eitherIf you go to the hotel site they don't say it eitherThese things customers need to knowIt was a very unpleasant experienceSincerely, [redacted] ***
April 1, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] ( Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
December 7, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a rental car reservation We understand Ms [redacted] is requesting a refundOn November 30, 2016, we received receipt of the Revdex.com complaint Our records reflect October 16, 2016; the customer self-booked a rental car reservation with Hertz in Maputo, Mozambique pidate November 20, 2016, drop-off date November 27, The customer is stating that Hertz charged the customer additional fees Upon further researching this issue, we can confirm on November 30, 2016, the customer contacted Expedia requesting a refundThe customer advised that Hertz charged the customer for additional feesExpedia contacted Hertz; however the vendor was not available On December 1, 2016, Expedia contacted Hertz on the customer’s behalf; they will provide Expedia with a breakdown of the customer’s charges Once Hertz provides Expedia with the information, we will review and send an update to the Revdex.com and customer We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I just set up a permanent Expedia account with the email [redacted] This is a new account because I have always booked as a guest in the past Please let me know if you need anything else.Sincerely, [redacted]
July 7, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on June 17, 2016, Ms [redacted] booked two itinerariesThe first was a roundtrip flight for [redacted] traveling from June 28, 2016, through July 10, The other was for [redacted] traveling June 29, 0216, through July 3, We have confirmed the flights were purchased by the customer or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representative We understand from Ms [redacted] her son’s flight from a different itinerary not booked with Expedia was delayed, causing her to have to book another flight for him the following dayShe is requesting a refund for the Expedia bookingShe also mentioned receiving conflicting information from Expedia We have reviewed the complaint submitted By Ms [redacted] and it is clear that the issue began with a flight delay that was not related to an Expedia bookingThe tickets purchased by Ms [redacted] are non-refundable; however, if Mr [redacted] was unable to use his flights, he will be able to use an airline credit from South African AirwaysThe credit is available for up to a year from the date of purchaseThe airline requires a rebooking fee of $when the credit is used We see no activity within the account from the date of purchase and no errors by Expedia that would allow us to refund this booking We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
January 5, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Ms [redacted] (Revdex.com case number [redacted] ) regarding a recent reservationThe information provided in the customer’s comment was not linked to an account or itineraryAt this time we are requesting the customer please provide an itinerary number and the email address used to make the reservationThe customer may submit the information through the complaint submission on the Revdex.com websiteIn addition, we are requesting the customer state if they were attempting to utilize a coupon regarding the points she claimed were incorrectThis information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist furtherWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Corporate Customer Service
Complaint: [redacted] I am rejecting this response because:The Expedia website is still advertising that this hotel has an indoor pool, which is falseI contacted Expedia several times by e-mail to alert them that this information was false, but each time they insisted that this hotel has a pool that is free to use for guestsI was told to contact them by phone, but I was put on hold for over half an hour and could not reach anybodyI tried twice more with the same resultsThe [redacted] next door to the hotel does have a pool, however the hotel does notFurthermore, the [redacted] does charge hotel guests each day that they use the poolIt's unfair for a hotel to advertise that they have a pool just because the [redacted] nearby has a poolBy that logic any hotel could claim that they have a poolIt is understandable that Expedia relies on information provided by the hotel in their advertising, however they continue to advertise this even after I have informed them several times that this information is and even after their own research has confirmed that the information is falseThis hotel does not have a pool and Expedia knows that, so why are they continuing to advertise it as such?Furthermore, I wrote a review for this hotel where I informed potential customers that this hotel does not have a pool and the review was rejected with no explanationAfter confirming that the review did not violate Expedia's review policies, I contacted customer service to ask why the review was rejectedI did not receive a responseI tried re-submitting the review twice more and again it was rejected with no explanation and no response from customer serviceNot only is Expedia advertising falsely, they are blocking me from alerting other potential customers to this information.Sincerely, [redacted] ***
April 25, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you We understand from Mrs***’s complaint that she attempted to book flights for she and her husbandShe stated that the screen froze for a couple of minutes during her purchase then a message appeared that the price had increasedMrs [redacted] says that she ended the session and booked elsewhere only to discover days later that Expedia charged for the ticketsMrs [redacted] is requesting a refund of $679.00, which is what she says Expedia charged for the flights After review, we contacted Mrs [redacted] by phone to get more informationShe informed us that her husband contacted our office recently and was able to reach a satisfactory resolution with Expedia representativesAs such, the matter is considered resolved We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
November 15, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on November 11, 2016, Ms [redacted] booked a four night stay at the [redacted] from January 3, 2017, through January 7, We understand from Mr [redacted] ’s complaint that she submitted a price match request under our Best Price Guarantee Promotion(When a customer finds a lower rate online for the same trip they booked with us we will refund the differenceSome claims also qualify for a $coupon for future travel) We understand from Ms [redacted] that based on the results of her request, she has canceled her booking and booked with a different providerShe explained that Expedia did not properly compare the two bookings and should have honored the price match requestWe regret any misunderstanding in regards to Ms [redacted] requestAs the booking has now been canceled, we are unable to consider a price matchHowever; because we value Ms [redacted] as a customer and regret the experience she reports, we have already undertaken an exception to resolve her complaintAs an offer of goodwill, we would like to offer a $Expedia Travel Coupon that can be redeemed toward the future purchase of an Expedia Special Rate Hotel either as a standalone reservation or in a Vacation PackageThis coupon is available within the customer’s account for immediate use and is valid for one year from the date of issueWe hope that Ms [redacted] will allow us the opportunity to improve upon your experience in the future We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because it should not take even more time to investigate this matterI have spent hours on the phone, being transferred and continuously placed on hold I feel Expedia does not respect my time, so I turn so not respect thier request for more time.Sincerely, [redacted] ***
June 15, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
January 31, Revdex.com Expedia – DuPont, WA Complaint Department Re: Expedia Case #: O- Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought, to our attentionExpedia is disheartened the customer felt their concerns, were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a refund of parking fees Our records indicate that on November 13, 2016, Mr [redacted] or an authorized user of his account, booked a two night stay online via Expedia.com at the Sheraton Kona Resort & Spa at Keauhou Bay, checking in on November 25, 2016, and checking out on November 27, 2016, via itinerary [redacted] We understand from Mr [redacted] complaint that he claims that he was not aware that he would be charged ad additional fee of $for parkingMr [redacted] also claims that per his itinerary he was charged a resort fee in the amount of $which included self- parking Upon receipt of Mr [redacted] complaint, we investigated the issues which were brought to our attentionWe are pleased to confirm that as a one-time courtesy, Travelocity processed a refund in the amount of $on January 31, 2017, back to the original form of paymentThe time it takes to receive said refund will depend on Mr [redacted] credit card company or banking institutionWe ask that Mr [redacted] , please allow at least two billing cycles Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, LaToya J [redacted] Corporate Customer Service
Complaint: [redacted] I am rejecting this response because:I did indeed PAY TWICE I paid Expedia $AND [redacted] $225.88.SEE THE ATTACHED Paypal.com and American Express Statements.The manager has not told the truth onceLook at the facts in the attachments Sincerely, [redacted] Attachments redacted by Revdex.com staf
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November 24, Revdex.com Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] B [redacted] (Revdex.com case number [redacted] ) regarding a reservation booked on Expedia.com As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case Sincerely, Tier Customer Service
March 1, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] ( Revdex.com case number [redacted] ) regarding their reservationAs of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
RevDex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear RevDex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the BBB allowing us to address the comments... and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from [redacted] (BBB case number [redacted] ) regarding their reservations. As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate reply. At this time, we respectfully request additional time from the BBB as further research is needed for this case. We will submit our final reply via the BBB's website. Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,
Complaint: [redacted] I am rejecting this response because: After months of being told that this transaction did not take place, I'm given days to use a flight credit? Of which I still have not received a confirmation number or any supporting documentation that such a credit exists I did contact United Airlines over the summer and attempted to find the credit - under my name, the expedia confirmation number, as well as my frequent flyer number - to no avail They had no knowledge of the credit I paid $for this, and was not provided the service I paid for Why was I never given the information needed to use this credit? And why were my many inquiries into this ignored up until less than two weeks before the credit expires? This feels like a bait and switch, or at the very least an unfair practice Who has the luxury of finding and taking a flight within days? I've spent a great deal of money with Expedia over the years It's very disappointing that they've resorted to a tactic like this to scheme on customers I trusted that I would receive the credit and have a year in which to use it That is what I paid for As of today, I still haven't received info on how to use the credit Sincerely, [redacted]
March 22, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from Ms [redacted] (Revdex.com case number [redacted] ) regarding a request to make changes to a flight Our records reflect on February 10, Ms [redacted] contacted Expedia.com and booked itinerary # [redacted] for two round trip flights aboard Delta Airlines departing Minneapolis, MN on July 27, to Portland, OR, returning July 30, The customer contacted Expedia to request a change to the flight dates and was given the information that the booking would not allow Expedia to make changes Expedia acts only as a third party booking intermediary for flight bookings and as the airlines it the merchant of record, and the party that bills the customerExpedia must abide by the airline’s terms and conditions On March 27, we spoke with Delta Airlines to advocate on the customers’ behalf regarding changing the flight dates Delta has advised that the fare rules for Ms [redacted] ’s flights state that this is a “Basic Economy Fare” which does not allow for any changes or cancellations The fare must be used exactly as booked or all fees are forfeited Delta would not allow a change to the stated fare rules for this flight We understand the customer’s frustration, however, as the booking agent; we cannot make any changes which are not allowed to by the airlinesRegrettably, we are unable to change the flight dates for the customer We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Corporate Customer Service
Complaint: [redacted] I am rejecting this response because:the $and I have bank statements to prove it .I have already offered Expedia the bank statements to prove that and they have ignored me,I was also told by an Expedia Personnel that I would receive my refund within the next to weeks which never happened, if another bank statement is needed to be emailed, my bank will be sending it so there are no never received issuesthank youSincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:Expedia did not have at the time the hotel policies on their site as a matter of fact, I was on the phone with an expedia rep at one point where she called the hotel herself and then at that time learned of this policyIn my opinion it is advertising to call it pay later when in fact it really isn't pay laterThat is the entire issueIf a hotel is going to be listed as a "Pay Later" on Expedia's site but the hotel will authorize a night's stay at that time is it truly a "Pay Later"? No, you are paying at that time, even if the hotels loophole is that they are only placing a hold on the funds and are not actually chargingThis is a "hold" which might as well be a "charge" because you cannot access those fundsI tried to resolve this with Expedia via email over several days however kept getting the run around which is why I contacted Revdex.com they should not be allowed to advertise as Pay Later when in fact it is a charge or a loophole language calling it a holdThe whole point in taking advantage of Expedia's pay later is so you can continue having access to those extra funds until your actual tripThe hotel even at the time you check in charged us $dollars and our stay was only $They called it a hold at that time also but we couldn't access those fundsThere is a $dollar a night incidental automatically added on to your stay when you check inThis is NOT on Expedia's site eitherIf you go to the hotel site they don't say it eitherThese things customers need to knowIt was a very unpleasant experienceSincerely, [redacted] ***
April 1, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] ( Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
December 7, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a rental car reservation We understand Ms [redacted] is requesting a refundOn November 30, 2016, we received receipt of the Revdex.com complaint Our records reflect October 16, 2016; the customer self-booked a rental car reservation with Hertz in Maputo, Mozambique pidate November 20, 2016, drop-off date November 27, The customer is stating that Hertz charged the customer additional fees Upon further researching this issue, we can confirm on November 30, 2016, the customer contacted Expedia requesting a refundThe customer advised that Hertz charged the customer for additional feesExpedia contacted Hertz; however the vendor was not available On December 1, 2016, Expedia contacted Hertz on the customer’s behalf; they will provide Expedia with a breakdown of the customer’s charges Once Hertz provides Expedia with the information, we will review and send an update to the Revdex.com and customer We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Tier Customer Service