June 14, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a question about Expedia reward points for a recent flight booking Our records indicate Mr [redacted] booked a flight through Expedia.com, itinerary # [redacted] and subsequently contacted Alaska Airlines directly and asked to be changed to an earlier flight Had the customer contacted Expedia to make this change, we could have assisted and kept his booking under his Expedia account However, when a customer goes directly to an airline for changes, the airline must take over the ticket, making it fully their booking, to make changes That cancels their booking through Expedia This is not a flaw in our system, but rather the way all of the airlines conduct business As Expedia acts only as a third party booking intermediary, we must abide by the terms and conditions set by our vendor partners In the case of MrKusmiantoro’s booking, as it was no longer an Expedia reservation once taken over by Alaska Airlines, it is not eligible for reward points The full terms of use for our Rewards program can be reviewed at: “http://www.expedia.com/loyaltyrewards/pages/info-rewards/expediarewards/terms...⇄ Expedia regrets we cannot agree to the request that we add points to the customer’s account for this cancelled flight We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
October 12, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from [redacted] (Revdex.com ID number [redacted] ) regarding a hotel reservationThe information provided in the customer’s comment was not linked to an account or itineraryAt this time we are requesting the customer please provide an itinerary number and the email address used to make the reservationThe customer may submit the information through the complaint submission on the Revdex.com websiteThis information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist furtherWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Tier Customer Service
September 14, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding obtaining a receipt for a recent booking We understand the customer is requesting a detailed invoice and or itemized receiptOn September 3, 2015, we attempted to contact the customer to acknowledge receipt of their Revdex.com complaintThe customer could not be reached and a voicemail was left Our records indicate on June 27, 2015, the customer self-booked a hotel reservation, itinerary number [redacted] , using Expedia website The hotel reservation was for the [redacted] in Copperas Cove, Texas, checkion June 30, 2015, and checking out on July 3, The total cost of this reservation was $ We can confirm the customer contacted us on July 6, 2015, requesting an itemized receiptAs Expedia does not collect a “tax” from our customers that are remitted directly to a taxing authority, we are unable to provide an itemized receiptInstead, the print-out of the customer’s confirmation itinerary is proof of their reservation and payment On our website, we do allow the customer to print a receipt for their records via the face of their itineraryThe customer will need to sign into his Expedia.com account, and then select the itinerary in which he requires a receiptHe will then select the printer icon on the top right of the itinerary and it will provide an option to “Print a Receipt” We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Britt M [redacted] Tier Customer Service
Hello Revdex.com,I am pleased to provide assistance with case # [redacted] Below are the findings and resolution to the case:Customer Complaint:The customer stated she cancelled her travel plans to StCroix from Puerto Rico due to the hurricaneThe customer also stated she attempted to contact us prior to a loss of communication and when she reestablished communication, she was informed we were contacted too late and there would not be a refund.The customer is requesting a full refund for the itinerary, totaling USD.Findings:The reservation was created on August with a refundable Cancellation and Change Policy:Cancellations or changes made after 11:PM local hotel time, Monday, September 4, or no-shows are subject to a hotel fee equal to night(s) plus taxes and fees.According to our records, we were contacted on September and the customer requested to change the dates of travel from 19-September to 16-October As a courtesy, we contacted the property to request the date change, but were initially unable to speak with the appropriate staff members to approve the change request.Approval for the change was not received prior to the day of arrivalAs we are unable to change a reservation after the chetime has passed, the customer was informed that the change request would not be possible.Resolution:A full refund of USD has been issued on October The refund will process within hours and will return to the source of payment used at the time of booking within 3-business days or on the next billing cycle.Thank you for bringing this matter to our attention and allowing us a chance for resolution.Thank you,Ben T.Customer Relations Specialist
May 24, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservation We understand Ms [redacted] is requesting a refundOn May 17, 2017, we received receipt of the Revdex.com complaint Our records reflect on April 24, 2017, the customer self-booked a hotel reservation at the [redacted] ***, Manteo chedate April 24, 2017, check-out date April 25, 2017, via itinerary number [redacted] The customer is stating that they booked the reservation for the incorrect datesThe customer is stating that the Hotel and Expedia will not process the refund Upon further researching this matter, we can confirm on April 26, 2017, the customer contacted Expedia requesting the refund for the reservationExpedia contacted the hotel; they advised that they will not authorize the refund Based on the hotel policy, which was disclosed to the customer at the beginning and after the booking that the reservation was nonrefundable Please note that Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providersWe do not own or operate any hotels, nor do we set any policies related to refundsWe hope you understand that we must adhere to the policies of the hotel in this case Based on the above Expedia is unable to honor the refund request We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Corporate Customer Service
Complaint: [redacted] I am rejecting this response because:it was stated as mentioned in this response that I am allowed language Why then was I charge for the second laugage from dubai to cairo and from cairo to canada Sincerely, [redacted]
April 12, Revdex.com Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Mrs [redacted] (Revdex.com case number [redacted] ) regarding an Expedia reservationThe information provided in the customer’s comment was not linked to an accountAt this time we are requesting the customer please provide an itinerary number and the email address used to make the reservationThe customer may submit the information through the complaint submission on the Revdex.com websiteThis information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist furtherWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Corporate Customer Service
February 15, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] ***We regret to hear Mr [redacted] did not accept our response Mr [redacted] stated in his rebuttal that he “never acknowledged that the flights were not booked” as stated in our response, however, our records reflect that Mr [redacted] was informed that he saved an itinerary on our site but, never actually purchased itThis was acknowledged by Mr [redacted] when he was offered the flight numbers from the saved itinerary for the purpose of booking the same flights through the airlineWe do not see any error by Expedia and as a result, we are unable to honor Mr***s’s request of a refund We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservations As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
February 26, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Mr [redacted] We regret to hear he did not accept our response and /or resolution offeredExpedia, Incis responding to the consumer complaint from Mr [redacted] (Revdex.com case ID # [redacted] ) regarding activity reservationsOn February 26, 2016, Expedia processed a refund in the amount of $back to the customer’s original form of paymentWe thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Tier Customer Service
November 21, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] ***We regret to hear Mr [redacted] did not accept our response In his rebuttal, Mr [redacted] states that he was to have a Mercedes Benz or similar as his vehicle of choice, but he was forced to pay $per day for an upgradeHe is requesting $as reimbursement After revisiting this issue, we discovered that there may have been a misunderstanding regarding the category listed on our websiteWe contacted the [redacted] again on October 21, The information that we received let us to reconsider our initial responseAs such, we have processed a refund of $to the original form of paymentWe apologize for any inconvenience that Mr [redacted] may have encounteredRefunds like this usually take between 3-business days to post We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
February 15, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from Mr [redacted] (Revdex.com case number [redacted] ) regarding a request for a refund Regrettably, with the information provided, Expedia is unable to locate any itinerary that matches the complaint If Mr [redacted] would like to supply the Expedia Itinerary number(s) involved with this issue, and the email used to make his bookings, we will be happy to research this matter fully and respond with our findings We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Corporate Customer Service
July 10, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the RevDex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint for Ms [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation Our records indicate that on April 5, 2015, Ms [redacted] self-booked a flight reservation with travel insurance using Expedia’s website, itinerary [redacted] Within hours of booking Ms [redacted] voided her flightsWe understand she is requesting a refund of the travel insurance, as it could not be utilized due to the flight reservation being cancelled We strive to provide the highest level of customer service, and we’re sorry that Ms [redacted] recent experience did not live up to that expectationWe regret to hear our customer service department was unable to issue a refund of her insurance in a timely manner A refund in the amount of $was issued on July 10, 2015, back to the original form of paymentThe time it takes a refund to post to Ms [redacted] account depends on how quickly her credit card company processes refunds, generally within 3-business days We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Lidiya N [redacted] Tier Customer Service
June 16, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
Complaint: [redacted] I am rejecting this response because: I have never acknowledged that the flights were not booked as stated in Expedias response and would like to hear or see the proof of this acknowledgement If no proof is given I will take the steps needed to refund the $ Sincerely, [redacted] ***
Re: Expedia Case: [redacted] Dear Revdex.com,Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.March 29, 2016, [redacted] booked a one-way flight from Philadelphia, Pennsylvania to Chongging, China departing on May 28, 2016, and arriving on May 29, We have confirmed the reservation was purchased by the customer or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representative.We understand from Ms***’s complaint that she arrived at the airport in Philadelphia, she was informed that she would not be able to travel to Canada without a Canadian VisaMr [redacted] says this information should have been provided by ExpediaShe is requesting a refund of $from Expedia for causing her to purchase a new ticketExpedia is not able to discuss what identification or documents are needed for travel because of how frequently the requirements changeIt is the traveler’s responsibility to keep up to date on those changesIn providing this information Expedia has met our obligation to prepare those passengers who book on our websiteWhen acting as their own travel agent it is important that travelers confirm this information by checking the website, contacting us or the airline directly in order to insure all requirements are meet on their end.We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely,Marlon J [redacted] Tier Customer Service
July 10, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the RevDex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint for Mr [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation Our records indicate that on March 20, 2015, Mr [redacted] self-booked a flight reservation for three travelers using Expedia’s website, itinerary [redacted] Travel is with [redacted] from San Francisco, CA to Dhaka, Bangladesh, departing on June 12, 2015, and returning on July 24, We understand Mr [redacted] is requesting that his return tickets are exchanged, and in addition, he states that Expedia did not make the airline imposed rules and restrictions associated with his reservation clear at the time of booking By selecting to self-book a reservation, our customers act as their own travel agent and it is their responsibility to verify the reservation details are correctThey also agree that they have read and accept the applicable Rules and Restrictions, the Terms of Use and the Privacy Policy We have verified that at the time of booking Mr [redacted] agreed to the following airline imposed rules and restrictions: CHANGES: ANY TIME: CHARGE USD FOR REISSUE/REVALIDATION AFTER DEPARTURE- THE ITINERARY MUST BE RE-PRICED USING HISTORICAL FARES IN EFFECT ON THE ORIGINAL TICKETING DATETHE NEW ITINERARY MUST MEET ALL THE RULE PROVISIONS OF THE NEWLY TICKETED FARES SUCH THAT THE RECALCULATED FARE COULD HAVE BEEN USED FOR THE NEW ITINERARY IF PURCHASED ON THE ORIGINAL TICKET ISSUE DATE NEW FARE MAY BE EQUAL OR HIGHERWHEN THE NEW ITINERARY RESULTS IN A HIGHER FARE THE DIFFERENCE WILL BE COLLECTED AND THE CHANGE FEE WILL BE APPLIED CANCELLATIONS: TICKET IS NON-REFUNDABLE IN CASE OF CANCEL Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers [redacted] is the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) While we regret Mr [redacted] experience was not as we would have hoped, and any subsequent inconvenience caused, we hope he understands Expedia must adhere to the policies dictated by the airlines We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Lidiya N [redacted] Tier Customer Service
June 14, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a question about Expedia reward points for a recent flight booking Our records indicate Mr [redacted] booked a flight through Expedia.com, itinerary # [redacted] and subsequently contacted Alaska Airlines directly and asked to be changed to an earlier flight Had the customer contacted Expedia to make this change, we could have assisted and kept his booking under his Expedia account However, when a customer goes directly to an airline for changes, the airline must take over the ticket, making it fully their booking, to make changes That cancels their booking through Expedia This is not a flaw in our system, but rather the way all of the airlines conduct business As Expedia acts only as a third party booking intermediary, we must abide by the terms and conditions set by our vendor partners In the case of MrKusmiantoro’s booking, as it was no longer an Expedia reservation once taken over by Alaska Airlines, it is not eligible for reward points The full terms of use for our Rewards program can be reviewed at: “http://www.expedia.com/loyaltyrewards/pages/info-rewards/expediarewards/terms...⇄ Expedia regrets we cannot agree to the request that we add points to the customer’s account for this cancelled flight We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
October 12, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from [redacted] (Revdex.com ID number [redacted] ) regarding a hotel reservationThe information provided in the customer’s comment was not linked to an account or itineraryAt this time we are requesting the customer please provide an itinerary number and the email address used to make the reservationThe customer may submit the information through the complaint submission on the Revdex.com websiteThis information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist furtherWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Tier Customer Service
September 14, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding obtaining a receipt for a recent booking We understand the customer is requesting a detailed invoice and or itemized receiptOn September 3, 2015, we attempted to contact the customer to acknowledge receipt of their Revdex.com complaintThe customer could not be reached and a voicemail was left Our records indicate on June 27, 2015, the customer self-booked a hotel reservation, itinerary number [redacted] , using Expedia website The hotel reservation was for the [redacted] in Copperas Cove, Texas, checkion June 30, 2015, and checking out on July 3, The total cost of this reservation was $ We can confirm the customer contacted us on July 6, 2015, requesting an itemized receiptAs Expedia does not collect a “tax” from our customers that are remitted directly to a taxing authority, we are unable to provide an itemized receiptInstead, the print-out of the customer’s confirmation itinerary is proof of their reservation and payment On our website, we do allow the customer to print a receipt for their records via the face of their itineraryThe customer will need to sign into his Expedia.com account, and then select the itinerary in which he requires a receiptHe will then select the printer icon on the top right of the itinerary and it will provide an option to “Print a Receipt” We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Britt M [redacted] Tier Customer Service
Hello Revdex.com,I am pleased to provide assistance with case # [redacted] Below are the findings and resolution to the case:Customer Complaint:The customer stated she cancelled her travel plans to StCroix from Puerto Rico due to the hurricaneThe customer also stated she attempted to contact us prior to a loss of communication and when she reestablished communication, she was informed we were contacted too late and there would not be a refund.The customer is requesting a full refund for the itinerary, totaling USD.Findings:The reservation was created on August with a refundable Cancellation and Change Policy:Cancellations or changes made after 11:PM local hotel time, Monday, September 4, or no-shows are subject to a hotel fee equal to night(s) plus taxes and fees.According to our records, we were contacted on September and the customer requested to change the dates of travel from 19-September to 16-October As a courtesy, we contacted the property to request the date change, but were initially unable to speak with the appropriate staff members to approve the change request.Approval for the change was not received prior to the day of arrivalAs we are unable to change a reservation after the chetime has passed, the customer was informed that the change request would not be possible.Resolution:A full refund of USD has been issued on October The refund will process within hours and will return to the source of payment used at the time of booking within 3-business days or on the next billing cycle.Thank you for bringing this matter to our attention and allowing us a chance for resolution.Thank you,Ben T.Customer Relations Specialist
May 24, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservation We understand Ms [redacted] is requesting a refundOn May 17, 2017, we received receipt of the Revdex.com complaint Our records reflect on April 24, 2017, the customer self-booked a hotel reservation at the [redacted] ***, Manteo chedate April 24, 2017, check-out date April 25, 2017, via itinerary number [redacted] The customer is stating that they booked the reservation for the incorrect datesThe customer is stating that the Hotel and Expedia will not process the refund Upon further researching this matter, we can confirm on April 26, 2017, the customer contacted Expedia requesting the refund for the reservationExpedia contacted the hotel; they advised that they will not authorize the refund Based on the hotel policy, which was disclosed to the customer at the beginning and after the booking that the reservation was nonrefundable Please note that Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providersWe do not own or operate any hotels, nor do we set any policies related to refundsWe hope you understand that we must adhere to the policies of the hotel in this case Based on the above Expedia is unable to honor the refund request We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Corporate Customer Service
Complaint: [redacted] I am rejecting this response because:it was stated as mentioned in this response that I am allowed language Why then was I charge for the second laugage from dubai to cairo and from cairo to canada Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]
April 12, Revdex.com Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Mrs [redacted] (Revdex.com case number [redacted] ) regarding an Expedia reservationThe information provided in the customer’s comment was not linked to an accountAt this time we are requesting the customer please provide an itinerary number and the email address used to make the reservationThe customer may submit the information through the complaint submission on the Revdex.com websiteThis information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist furtherWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Corporate Customer Service
February 15, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] ***We regret to hear Mr [redacted] did not accept our response Mr [redacted] stated in his rebuttal that he “never acknowledged that the flights were not booked” as stated in our response, however, our records reflect that Mr [redacted] was informed that he saved an itinerary on our site but, never actually purchased itThis was acknowledged by Mr [redacted] when he was offered the flight numbers from the saved itinerary for the purpose of booking the same flights through the airlineWe do not see any error by Expedia and as a result, we are unable to honor Mr***s’s request of a refund We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservations As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
February 26, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Mr [redacted] We regret to hear he did not accept our response and /or resolution offeredExpedia, Incis responding to the consumer complaint from Mr [redacted] (Revdex.com case ID # [redacted] ) regarding activity reservationsOn February 26, 2016, Expedia processed a refund in the amount of $back to the customer’s original form of paymentWe thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Tier Customer Service
November 21, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] ***We regret to hear Mr [redacted] did not accept our response In his rebuttal, Mr [redacted] states that he was to have a Mercedes Benz or similar as his vehicle of choice, but he was forced to pay $per day for an upgradeHe is requesting $as reimbursement After revisiting this issue, we discovered that there may have been a misunderstanding regarding the category listed on our websiteWe contacted the [redacted] again on October 21, The information that we received let us to reconsider our initial responseAs such, we have processed a refund of $to the original form of paymentWe apologize for any inconvenience that Mr [redacted] may have encounteredRefunds like this usually take between 3-business days to post We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
February 15, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from Mr [redacted] (Revdex.com case number [redacted] ) regarding a request for a refund Regrettably, with the information provided, Expedia is unable to locate any itinerary that matches the complaint If Mr [redacted] would like to supply the Expedia Itinerary number(s) involved with this issue, and the email used to make his bookings, we will be happy to research this matter fully and respond with our findings We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Corporate Customer Service
July 10, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the RevDex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint for Ms [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation Our records indicate that on April 5, 2015, Ms [redacted] self-booked a flight reservation with travel insurance using Expedia’s website, itinerary [redacted] Within hours of booking Ms [redacted] voided her flightsWe understand she is requesting a refund of the travel insurance, as it could not be utilized due to the flight reservation being cancelled We strive to provide the highest level of customer service, and we’re sorry that Ms [redacted] recent experience did not live up to that expectationWe regret to hear our customer service department was unable to issue a refund of her insurance in a timely manner A refund in the amount of $was issued on July 10, 2015, back to the original form of paymentThe time it takes a refund to post to Ms [redacted] account depends on how quickly her credit card company processes refunds, generally within 3-business days We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Lidiya N [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] ***
June 16, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
Complaint: [redacted] I am rejecting this response because: I have never acknowledged that the flights were not booked as stated in Expedias response and would like to hear or see the proof of this acknowledgement If no proof is given I will take the steps needed to refund the $ Sincerely, [redacted] ***
Re: Expedia Case: [redacted] Dear Revdex.com,Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.March 29, 2016, [redacted] booked a one-way flight from Philadelphia, Pennsylvania to Chongging, China departing on May 28, 2016, and arriving on May 29, We have confirmed the reservation was purchased by the customer or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representative.We understand from Ms***’s complaint that she arrived at the airport in Philadelphia, she was informed that she would not be able to travel to Canada without a Canadian VisaMr [redacted] says this information should have been provided by ExpediaShe is requesting a refund of $from Expedia for causing her to purchase a new ticketExpedia is not able to discuss what identification or documents are needed for travel because of how frequently the requirements changeIt is the traveler’s responsibility to keep up to date on those changesIn providing this information Expedia has met our obligation to prepare those passengers who book on our websiteWhen acting as their own travel agent it is important that travelers confirm this information by checking the website, contacting us or the airline directly in order to insure all requirements are meet on their end.We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely,Marlon J [redacted] Tier Customer Service
July 10, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the RevDex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint for Mr [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation Our records indicate that on March 20, 2015, Mr [redacted] self-booked a flight reservation for three travelers using Expedia’s website, itinerary [redacted] Travel is with [redacted] from San Francisco, CA to Dhaka, Bangladesh, departing on June 12, 2015, and returning on July 24, We understand Mr [redacted] is requesting that his return tickets are exchanged, and in addition, he states that Expedia did not make the airline imposed rules and restrictions associated with his reservation clear at the time of booking By selecting to self-book a reservation, our customers act as their own travel agent and it is their responsibility to verify the reservation details are correctThey also agree that they have read and accept the applicable Rules and Restrictions, the Terms of Use and the Privacy Policy We have verified that at the time of booking Mr [redacted] agreed to the following airline imposed rules and restrictions: CHANGES: ANY TIME: CHARGE USD FOR REISSUE/REVALIDATION AFTER DEPARTURE- THE ITINERARY MUST BE RE-PRICED USING HISTORICAL FARES IN EFFECT ON THE ORIGINAL TICKETING DATETHE NEW ITINERARY MUST MEET ALL THE RULE PROVISIONS OF THE NEWLY TICKETED FARES SUCH THAT THE RECALCULATED FARE COULD HAVE BEEN USED FOR THE NEW ITINERARY IF PURCHASED ON THE ORIGINAL TICKET ISSUE DATE NEW FARE MAY BE EQUAL OR HIGHERWHEN THE NEW ITINERARY RESULTS IN A HIGHER FARE THE DIFFERENCE WILL BE COLLECTED AND THE CHANGE FEE WILL BE APPLIED CANCELLATIONS: TICKET IS NON-REFUNDABLE IN CASE OF CANCEL Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers [redacted] is the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) While we regret Mr [redacted] experience was not as we would have hoped, and any subsequent inconvenience caused, we hope he understands Expedia must adhere to the policies dictated by the airlines We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Lidiya N [redacted] Tier Customer Service