Experian Consumer Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution of a refund for the amount charged to me would be a satisfactory conclusion.  I will wait for the business to perform the refund and, if it does, will consider this complaint resolved.
In addition, thank you Revdex.com for helping me resolve this issue. I appreciate you helping me obtain a rightful & fair resolution to this matter. Experian - You should correct your website so that other consumers are not deceived by the feature to request "only your FICO for $3.00" in the future.Regards,
[redacted]

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM.   Our records indicate that you ordered a one dollar credit report along with a trial membership on July 15, 2016.  The membership was not cancelled; consequently, in accordance with...

the published terms of our offer, the credit card provided was charged our monthly membership fee on $21.95.  Also, on July 15, 2016 you had ordered a 3 bureau report for $39.95.  A Welcome email notification was sent to the email address you provided at the time of enrollment. Per your request, your paid benefits will cease, effective September 24, 2016.  You will continue to have access to your Experian(R) credit report and FICO(R) Score, once every 30 days, at no charge to you. Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue.  The consumer agrees to these terms when submitting their order. We have, as a courtesy, issued a refund totaling $43.90 on September 1, 2016.  Please allow 3 - 5 business days for these funds to process to the credit card account. At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure on our product landing page: IMPORTANT INFORMATION When you order your $1 Credit report and FICO® Score 8, you will begin your 7-day trial membership in Experian CreditWorksSM.  If you don’t cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership.  You may easily cancel your trial membership online anytime within the trial period without charge. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM. Our records indicate that you enrolled with Experian Credit TrackerSM on June 17, 2015, and followed by a request to cancel the membership on August 4, 2016.  A Welcome email notification...

was sent to the email address you provided at the time of enrollment Customer satisfaction is our priority, as a courtesy we have issued a refund of $21.95 on August 4, 2016 and $241.45 on August 8, 2016.  Please allow 3 - 5 business days for these funds to process to your credit card account.  At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure on our product landing page: Important Information: When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period**, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership any time within the trial period without charge. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM. Our records indicate that you enrolled with Experian Credit TrackerSM on November 8, 2015.  A Welcome email notification was sent to the email address you provided at the time of...

enrollment. Customer satisfaction is our priority, as a courtesy we have cancelled your membership and issued a refund of $65.85 plus $4.11 sales tax for a total of $69.96 on January 20, 2016.  Please allow 3 - 5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement. At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure on our product landing page: Important information: When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.   Our records indicate that you enrolled with Experian Credit TrackerSM on March 17, 2016, and followed by a request to cancel the membership on March 29, 2016.  A welcome email...

notification was sent to the email address you provided at the time of enrollment.   Customer satisfaction is our priority, as a courtesy we have issued a refund of $21.95 plus $1.37 sales tax for a total of $23.32 on March 30, 2016.  Please allow 3 - 5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement. At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure on our product landing page: Important information: When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on August 13, 2014, and followed by a request to cancel the membership on November 28, 2014.
Customer satisfaction...

is our priority, as a courtesy we have issued a refund of $79.80. Please allow 7-10 business days for these funds to process to your credit card account. It is also important to note that this refund may not be reflected on your credit card statement for 1-2 billing cycles.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up:
Important information:
When you order your $1 Credit Report & FREE Score, you will begin your 7 day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7 day trial period*, you will be billed $19.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
We hope the above information is helpful to you in considering this matter.

Thank you for the opportunity to respond to your concerns.We apologize for any misunderstanding or inconvenience.  Our representatives contacted you regarding the referenced invoice on June 22, 2017.  A copy of the related business contract has been sent to you.  If any additional...

assistance is needed, please feel free to reach out.  We hope the above information is helpful to you in considering this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  One point that I do NOT agree with, though, is the way this "offer" is wrapped in the FICO score.  Experian should send a "REMINDER" email prior to 2 days to trial expiration.  I guarantee a considerable amount of individuals lose money due to current practice and don't pursue. Their current practice isn't a good way to do business, nor does it instill consumer confidence.
Regards,
[redacted]

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on October 9,2014, and followed by a request to cancel the membership on October 16, 2014. A welcome email notification...

was sent to the email address you provided at the time of enrollment.
 
Customer satisfaction is our priority, as a courtesy we have issued a refund of $19.95 on October 17, 2014.  Please allow 7-10 business days for these funds to process to your credit card account.  It is also important to note that this refund may not be reflected on your credit card statement for 1-2 billing cycles.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  The below disclosure is displayed on the main page:
Important information:
When you order your $1 Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $19.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for informing us of your recent experience with Experian Credit TrackerSM.  Experian Credit TrackerSM prides itself on providing an excellent customer experience, and vigilantly strives to provide the highest standards of customer care and satisfaction.  We appreciate the time...

you took to send us your comments and suggestions.  We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us.  It is through information provided by customers such as you that we are able to improve our products and memberships.Customer satisfaction is our priority, as a courtesy we have issued a refund of $19.95 on January 24, 2015.  Please allow 3 - 5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement.      We hope the above information is helpful to you in considering this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution will be ok, although still does not resolve the fact their site fails to function properly. Which has forced me to drop their services and seek another company that I can successfully print out a report with out having to print a 180 page web display of my report. They could have at least emailed the printer friendly version also.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for informing us of your recent experience with Experian Credit TrackerSM.  We understand how upsetting a potential credit card fraud situation can be.[redacted], Inc. (“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in...

that capacity provides consumers with credit monitoring services and internet access to their personal credit reports.Our records indicate that two complimentary Experian(R) credit scores and trial memberships into Experian Credit TrackerSM were ordered on March 24, 2015 utilizing a Visa with the last four digits 9984.  Since the complimentary trial membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on March 31, 2015.Additionally, our records show that you contacted CIC on April 2, 2015 and stated that you are the holder of the Visa, did not open the account in question and believe that the orders were fraudulently placed with us by a third party utilizing your Visa.  Since you believe that the orders were fraudulently placed with us by a third party, we encourage you to file a police report and to watch your accounts carefully in the event of other fraudulent use.Customer satisfaction is our priority, as a courtesy we have issued a refund of $31.98 on April 8, 2015.  Please allow 3 - 5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement.We hope the above information is helpful to you in considering this matter.

Thank you for contacting us regarding the account opened at Experian Credit TrackerSM.
Our records indicate that [redacted] and Michael [redacted] enrolled with Experian Credit TrackerSM on June 29, 2015. The memberships were not cancelled within the trial period. Consequently, in accordance with...

the published terms of our offer, the credit card provided was charged our monthly membership fee of $21.95 on July 7, 2015, for [redacted]’s account.
On July 8, 2015, we received notification from you to cancel the memberships. As a courtesy, we have issued a refund of the monthly membership fees of $21.95 and $4.95 for a total of $26.95 on July 10, 2015. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:
IMPORTANT INFORMATION:
When you order your $1 Credit Report & FICO® Score, you will begin your 7 day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7 day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
It is unfortunate that you had such an adverse experience while dealing with Experian Credit TrackerSM. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concerns regarding your membership with Experian Credit TrackerTM.
 
Experian Credit TrackerTM prides itself on providing an excellent customer experience, and vigilantly strives to provide the highest standards of customer care and...

satisfaction. 
 
Our records indicate that you enrolled with Experian Credit TrackerTM on March 17, 2014, and followed by a request to cancel the membership on October 27, 2014. A one month courtesy refund of $14.95 was processed at the time of cancellation.
 
Additionally, several email notifications were sent to the email address you provided at the time of enrollment.
 
Customer satisfaction is our priority, as a courtesy we have issued additional refund of $104.65 on October 29, 2014.  Please allow 7-10 business days for these funds to process to your card account. It is also important to note that this refund may not be reflected on your card statement for 1-2 billing cycles.
 
At this time we would like to express our regret that your experience with Experian Credit TrackerTM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up:
IMPORTANT INFORMATION:
When you order your $1 Credit Report & FREE Score, you will begin your 7 day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7 day trial period*, you will be billed $14.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
 
We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us.  It is through information provided by customers such as you that we are able to improve our products and memberships.
 
We hope the above information is helpful to you in considering this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Did not receive stated product or service nor did I order it.]
[redacted]

We apologize for any misunderstanding, When following the online dispute link from your Experian Credit TrackerSM membership, you are redirected to the dispute portal on the Experian(R) credit bureau website. An Experian Credit Tracker membership is not necessary to dispute credit information on your credit file. Although there are many benefits of enrolling in Experian Credit Tracker, such as fraud resolution assistance and daily monitoring of you credit file, you have the right to dispute information on your credit file directly with Experian at no charge to you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
P.S. I do not believe that Experian has a valid debit card for me on file. I believe they will need to contact me for this information, as the debit card that they were charging me from was cancelled. Can you please help me to ensure that their stated refund will go to the right place? thank you.Regards,
[redacted]

Thank you for contacting us regarding the accounts opened at Experian Credit TrackerSM. Experian Credit TrackerSM does offer a one dollar 7-day trial membership in a monthly credit monitoring product.  Our website fully describes the offer and the order form details the terms and conditions,...

including billing at the end of the one dollar trial and monthly thereafter unless and until the customer notifies us of their wish to cancel.  This was agreed to when submitting the order.  A Welcome email notification was sent to the email addresses provided at the time of enrollment.We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure on our product landing page:Important Information: When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period**, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership any time within the trial period without charge.Our records indicate that you enrolled with Experian Credit TrackerSM on April 28, 2016.  The memberships were not cancelled within the one dollar 7-day trial period.  Consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee of $21.95 on May 6, 2016 and on or about the 6th of each month following, for each of the accounts.  Please note that your price increased on August 6, 2016 from $21.95 to $24.99.  Emails were sent on July 27, 2016 to inform you of the increases.On August 21, 2016, we received notification from you to cancel the memberships.  As a courtesy, on August 21, 2016, we issued a refund of the monthly membership fees of $24.99 and on August 23, 2016 a refund of $65.85 for each membership.  Please allow 3 - 5 business days for these funds to process to your credit card account.  We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding ordering your credit report with Experian Credit TrackerSM.
We apologize for any misunderstanding or inconvenience. As a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under...

the Fair Credit Reporting Act, defendant on certain requirements, or under the FACTA laws. To submit a request under the FCRA via Experian, please call 1-888-397-3742. For reports requested under the auspices of FACTA, please go to www.annualcreditreport.com.
However, ConsumerInfo.com is not a credit bureau, and our online credit reports are premium products requiring the applicable fee listed on each respective order form.
Customer satisfaction is our priority, as a courtesy we have arranged for the Experian(R) Credit Bureau to mail a copy of your Experian(R) Credit report on December 10, 2015. Your Experian(R) Credit report should arrive in 7-10 days from the day it was ordered.
We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on June 16, 2015, and followed by a request to cancel the membership on November 25, 2015. At the time of cancellation, a...

one month courtesy refund was issued for $21.95. Email notifications were sent to the email address you provided at the time of enrollment. Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $109.75 on December 2, 2015.  Please allow 3 - 5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure on our product landing page:Important information:When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.