Experian Consumer Services

Thank you for writing and expressing your concern regarding your membership with CreditCheck(R) Total. Our records indicate that you enrolled with CreditCheck(R) Total on September 5, 2017. Customer satisfaction is our priority, we have cancelled your membership effective October 5, 2017 and on the...

same date we have issued a refund of $29.95.  Please allow 3 - 5 business days for these funds to process to your credit card account.  At this time, we would like to express our regret that your experience with CreditCheck(R) Total may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure on our product landing page: IMPORTANT INFORMATION When you order your $1 3-Bureau Credit Report & FICO(R) Scores, you will begin your 7-day trial membership in CreditCheck(R) Total. If you don't cancel your membership within the 7-day trial period**, you will be billed $29.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concerns.Our records indicate that you ordered a one dollar credit report along with a trial membership in Experian CreditWorksSM on May 25, 2017.  The membership was not cancelled; consequently, in accordance with the published terms of our offer, the...

credit card provided was charged our monthly membership fee on June 3, 2017.  A welcome email notification was sent to the email address you provided at the time of enrollment.  On June 12, 2017, you contacted us and the membership was canceled.At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:IMPORTANT INFORMATIONWhen you order your $1 Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSM. If you don’t cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may easily cancel your trial membership online anytime within the trial period without charge.We have, as a courtesy, issued a refund for the Experian CreditWorksSM account in the amount of $21.95 on July 27, 2017. Our records also indicate that on June 1, 2017, you enrolled in a trial membership with CreditCheck(R) Total.  The membership was not cancelled; consequently, the card on file was billed our monthly membership fee on June 11, 2017.  On June 12, you contacted us and the membership was canceled.  The CreditCheck(R) Total website displays the following disclosure on the landing page:IMPORTANT INFORMATION When you order your $1 3-Bureau Credit Report & FICO(R) Scores, you will begin your 7-day trial membership in CreditCheck(R) Total. If you don't cancel your membership within the 7-day trial period**, you will be billed $29.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.We issued a refund for the CreditCheck(R) Total account in the amount of $29.95 on July 27, 2017, making the total amount refunded $51.90.  These funds may take 3-5 business days to process to the credit or debit card account.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on February 1, 2016.  A welcome email notification was sent to the email address you provided at the time of...

enrollment.  On July 27, 2016, the benefits of the membership were upgraded and the monthly price increased from $21.95 to $24.99.  Notifications were sent regarding this change.  This was followed by a request to cancel the membership on November 13, 2017. On this date a refund was issued to you in the amount of $24.99. Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $274.89 on November 16, 2017.  Please allow 3 - 5 business days for these funds to process to your credit card account.  At this time, we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel.  The customer agrees to these terms when submitting their order.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with [redacted]TM.Our records indicate that you enrolled with [redacted]TM on June 21, 2013, and followed by a request to cancel the membership on March 2, 2015.  At the time of...

cancellation, a one month refund was processed in the amount of $12.95.Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $142.45 on March 7, 2015.  Please allow 3-5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with [redacted]TM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure at sign up:PAYMENT INFORMATIONYour credit card will be charged $12.95 today, and for each month that you continue your membership. You can cancel at any time and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month's paid membership fee.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on June 10, 2016.  A welcome email notification was sent to the email address you provided at the time of enrollment....

 This was followed by a request for cancellation on September 21, 2016.  We do not have a record of a cancellation request prior to this date.  At the time of cancellation, a four month courtesy refund was issued in the amount of 87.80.  Please allow 3 - 5 business days for these funds to process to your credit card account.  At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel.  The customer agrees to these terms when submitting their order.We appreciate the time you took to send us your comments and suggestions.  We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us.  It is through information provided by customers as you that we are able to improve our products and memberships.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Triple Advantage(R).
As an initial matter, please note that, ConsumerInfo.com, Inc.® (“CIC”) and its product Triple Advantage(R), is an affiliated company of Experian®, the credit reporting agency, and in that...

capacity offers a variety of credit monitoring products that include online access to consumers’ personal credit reports and scores.
Our records indicate that you ordered a one dollar credit report along with trial membership on May 10, 2014. The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on May 17, 2014. We received notification from you to cancel the membership on July 7, 2014.
Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel. The consumer agrees to these terms when submitting their order.
ConsumerInfo.com(R) and its membership of Triple Advantage(R) monitors by soft inquires to the customer’s credit file as it is the customer inquiring on their own record, and as such, are not counted in credit score calculations, as do hard inquiries.
We wish to emphasize that for the duration of the membership we provided a number of benefits available to you at any time through our website, including, but not limited to, unlimited access to your credit report, as well as credit monitoring alerts which were updated daily.
We apologize for any misunderstanding or inconvenience. As a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, dependent on certain requirements, or under the FACTA laws. To submit a request under the FCRA via Experian, please call 1-888-397-3742. For reports requested under the auspices of FACTA, please go to www.annualcreditreport.com.
However, ConsumerInfo.com(R) is not a credit bureau, and our online credit reports are premium products requiring the applicable fee listed on each respective order form.

We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,
[redacted]

Thank you for writing and expressing your concern regarding your membership with CreditReport.com™.Our records indicate that you enrolled with CreditReport.com™ on November 15, 2013, and followed by a request to cancel the membership on January 27, 2015.  At the time of cancellation, a one...

month courtesy refund was issued for $29.95.Customer satisfaction is our priority, as a courtesy we have issued a refund of $329.45, on January 28, 2015 for a total of $359.40.  Please allow 3 - 5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with CreditReport.com™may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure at sign up:IMPORTANT INFORMATION:When you order your $1 Credit Reports and FREE Scores here, you will begin your 7-day trial membership in CreditReport.com. If you don't cancel your membership within the 7-day trial period*, you will be billed $24.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.Please be advised that the price disclosed when you subscribed was $29.95.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
for the record:
Due to your glitch and no benefit to me and if the partial refund of $159.60 is applied to current credit card on file as my credit card advised to wait the pending time, to be assured; I am out $478.35 of my money. I am confused why a reputable company will hold me financially responsible for your company's  financial gain. Your lack of compassion is causing me stress.  As resolution,I am asking you make the balance amount of $478.35 as a one time gift to woundedwarriorproject.org 
I hope this can be resolved by you sending verification of the above terms. Thank you, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I would like to recommend that Experian CLEARLY provide this information to the consumer prior to believe they are being "signed up" for a service:  IMPORTANT INFORMATION: When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
I did not see this information anywhere when I entered my credit card information - thinking I would only be charged the $1, and assume that, if it was there, it was "buried" within the fine print.  I did not know I was charged the $21.95 until it showed up in my account, conveniently AFTER the 7-day trial period.  To me, this is trickery.Thanks again to the Revdex.com for assisting me in this matter.Regards,
[redacted]

Thank you for writing and expressing your concern regarding your membership with [redacted]TM. Our records indicate that you enrolled with [redacted]TM on March 17, 2015, and followed by a request to cancel the membership on April 7, 2015.  Customer satisfaction is our priority,...

as a courtesy we have issued a refund of $24.95 plus $2.21 sales tax for a total of $27.16 on April 12, 2015.  Please allow 3 - 5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement. At this time we would like to express our regret that your experience with [redacted]TM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure at sign up: IMPORTANT INFORMATION: When you order your $1 Credit Reports and FREE Scores here, you will begin your 7-day trial membership in [redacted]. If you don't cancel your membership within the 7-day trial period*, you will be billed $24.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They obviously did not read my complaint and provided a standard form letter in response to my complaint.  They must use it a lot because they sign people up for their subscription automatically.  I did not give them permission to sign me up for a subscription.  I am requesting a refund of the money they charged me. They can check their system and clearly see I did not use any service except for the $1 credit report which was a separate transaction. Their response shows they do not care about customer satisfaction.  They just care about deceptively taking people's money.
Regards,
[redacted]

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.?Our records indicate that you enrolled with Experian Credit TrackerSM on December 03, 2014, and followed by a request to cancel the membership on December 14, 2014.  Customer satisfaction...

is our priority, as a courtesy we have issued a refund of $14.95 on December 16, 2014  Please allow 7-10 business days for these funds to process to your credit card account.  It is also important to note that this refund may not be reflected on your credit card statement for 1-2 billing cycles.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure at sign up:IMPORTANT INFORMATION: When you order your $1 Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $19.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge Please be advised that the price disclosed when you subscribed was $14.95.We appreciate the time you took to send us your comments and suggestions.  We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us.  It is through information provided by customers such as you that we are able to improve our products and memberships.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM. Our records indicate that you enrolled with Experian Credit TrackerSM on December 24, 2015, and followed by a request to cancel the membership on January 2, 2016.  Customer satisfaction...

is our priority, as a courtesy we have issued a refund of $21.95 on January 7, 2016.  Please allow 3 - 5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement. At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure on our product landing page: Important information: When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on February 10, 2015 and followed by a request to cancel the membership on February 19, 2015. A welcome email...

notification was sent to the email address you provided at the time of enrollment.
Customer satisfaction is our priority, as a courtesy we have issued a refund of $21.95 on February 20, 2015. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up:
Important information:
When you order your $1 Credit Report & FICO® Score, you will begin your 7 day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7 day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[On Dec. 3, when you cancelled my account, when I went back in, I signed back up. (The message said I was eligible for the $1 7-day trial period. On Dec. 4, you cancelled my account again. I would like my 7 day trial reinstated or you can refund my $1. Yes, my $1. At this point, I have still not received my refund for the charge you made to my debit card on Dec. 3. This whole situation has been so unprofessional.
Regards,
[redacted]

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM.  Our records indicate that you ordered a one dollar credit report along with a trial membership on September 9, 2016.  The membership was not cancelled; consequently, in accordance with...

the published terms of our offer, the credit card provided was charged our monthly membership fee on September 17, 2016, and on or about the 17th of each following month. A welcome email notification was sent to the email address you provided at the time of enrollment. Per your request, your paid benefits will cease, effective January 17, 2017. You will continue to have access to your Experian(R) credit report and FICO(R) Score once every 30 days, at no charge to you. On December 29, 2016, a one month refund was issued in the amount of $21.95.Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order.  We have, as a courtesy, issued an additional refund totaling $65.85 on January 4, 2017.  Please allow 3 - 5 business days for these funds to process to the credit card account.At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:IMPORTANT INFORMATIONWhen you order your $1 Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSM. If you don’t cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may easily cancel your trial membership online anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response claims that fine print noted that I'd be charged $39.95 for a credit report and $21.95 per month for some sort of service, yet the entire site claims in numerous place and large type that $1 gives you access to your score and report.  I interpreted this sale to be $1 for my credit report.  I did not want, nor did I use any other services.  They can't have it both ways, the report can't be both $1 and $39.95 simultaneously.  This site is intentionally deceptive and I am not responsible for deliberately misleading sales techniques.
Regards,
[redacted]

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on May 23, 2014. We do not have any record of you requesting cancellation prior to being charged for the membership fees....

We apologize for any inconvenience or misunderstanding. Based upon this complaint, we have cancelled the membership and as a courtesy we have issued a refund of $179.55 on August 10, 2015.  Please allow 3 - 5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure on our product landing page:IMPORTANT INFORMATION:When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge. We appreciate the time you took to send us your comments and suggestions.  We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us.  It is through information provided by customers such as you that we are able to improve our products and memberships.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for contacting us regarding the accounts opened at freecreditscore.comTM.
freecreditscore.comTM does offer a FREE, 7-day trial membership in a monthly credit monitoring product. Our website describes the offer in detail and the Order Form. Details along with the terms and conditions of...

the offer, including billing at the end of the FREE, 7-day trial and monthly thereafter unless and until the customer notifies us of their wish to cancel. This was agreed to when submitting the order.
Our records indicate that [redacted] and [redacted] enrolled with freecreditscore.comTM on July 16, 2014. The memberships were not cancelled within the FREE, 7-day trial period. Consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee of $9.99 and $17.99 on July 23, 2014, for each of their accounts, respectively. Welcome email notifications were sent to the email addresses that were provided at the time of their enrollments.
On February 26, 2015, we received notification from [redacted] to cancel his membership. At the time of cancellation, a one month courtesy refund was issued for $9.99.
As a courtesy, we have issued a refund of the monthly membership fees of $69.93, on [redacted]’s membership and $143.92 on [redacted]’s membership and canceling her account, for an overall total refund of $223.84. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.