Complaint: [redacted] I am rejecting this response because: the fact of the matter is that EXPLORE TRIP made the commitment to reimburse me for the mishap, not the airline They are trying to skirt the issue by putting the focus on the airline, who has nothing to really do with this.Sincerely, [redacted] ***
Dear Customer, We understand your concerns, we have looking into your PNR where British Airways policy says “if the passenger is no show, unless it’s a medical conditionAirlines will not provide any refund and if the passenger is no-show for the flight it considered as cancellation and changes are not permitted With your return departure, this is airline policy that onward booking is cancelled irrespective of no show, cancellation of your ticket etcReturn booking will be cancelled by the airlines systems automaticallyWe do not have any control over the airlines systems to manage your reservation We wish you if you can have a direct discussion with the British Airways to know the terms or please call us to Explore Trip support so we can set a conference call with the Airlines Please get back to us if you still have any concerns Regards, ExploreTrip Support [redacted] ExploreTrip.com Thank you for choosing ExploreTrip.com
Dear Customer, Please be advised that we have modes of payment as per our company policy, first is a PayPal payment which can be transferred to anyone in the world with a PayPal IDSecondly is to send a refund cheque which can only be sent to customer's of USA or Canadian citizens onlyAlso note that refund cannot be sent back to the same card as it we who are sending the refund and not the airlinesSo please advise us on the refund method Regards [redacted] ExploreTrip Escalations
Dear Customer, Thank you for your response As informed earlier, these tickets were perfectly reissued from our systemsWe do not understand the reason behind the airline for stopping you at the airline, Kindly accept our sincere apologies for the inconvenience We received your new ticket which was purchased at the airport and we have forwarded the same to the airline to claim the refundSeeking response from the airline on waivers is a time consuming processWe have sent another reminder to the airline and will update you once we receive any response from the airline Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I spoke to multiple people on the 6/24/ [redacted] and thereafter whom told me that my account will not be charged I have also spoken to the bank and can not hold a pending transaction beyond hours The funds cleare on 6/26/**I spoke to another representative whom told me to submit my bank statement showing the chage and that amount $ [redacted] & $ [redacted] which you will be refused It simple, explore trip change my account and providedo no serviceSincerely, [redacted] ***
Dear Customer, Thank you for bringing this to our notice and accept our sincere apologies for the inconvenience I have referred your itinerary and advise you that itinerary had undergone through involuntary schedule change by the airlineWe have tried contacting airline multiple times but was unable to reach and even sent numerous emails to the airline but no reply received As you know, we are working under airlines and need to follow the airline regulationsNow we see that the tickets are exchanged by the airline and we do not have any control on the tickets For all the inconvenience caused, we would be pleased to offer your a credit of [redacted] USD for your next purchase with Exploretrip Regards, Chris
Dear Customer, As per my last conversation and my team respond to your enquiry, we are commented to provide the full refund of CAD $As we already refunded the CAD $back to your card and the remaining CAD $is processed from our endWe request to please check with your bank after 7-working days (i.e after 24th Jan) which will be credit back to your same cardThank you very much!We are committed to serve you in the best possible way, 24/7,Regards, [redacted] ExploreTrip Support [redacted] ***ExploreTrip.comThank you for choosing ExploreTrip.com
Complaint: [redacted] I am rejecting this response because:as informed earlier, please figure out how to refund to my credit cardMy agreement is with you, not the airline, that’s your problem to solve.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Hello [redacted] I received your message on the Revdex.com site, but I am not sure what kind of clarification you are looking for I can tell you that Explore Trip has, in their usual fashion, said that they would look into the issue and get back to me within hours The last time they sent this response was on 1/3/ I followed up on 1/9/and never received a response I really hate that their representative recommended I purchase another ticket with the guarantee that they would reimburse me, and then not stand by their statements If they would have told me that there was no guarantee that I would be reimbursed, I would have been okay with the outcome But they made a very definite statement that they would cover me because they acknowledged that they had made a mistake I would hate for anyone else to go through what my girlfriend and I went through, because it was extremely stressful Please let me know how I can be of further assistance Thanks, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI spoke with the travel agency yesterday and they said there would be no further charges and my card would not be charged for the ***$ quoted (not ***$) and this is satisfactory to meSincerely, [redacted]
Dear Customer, Thank you for your reaching out to us! This is to inform you that we are still working with for waiver please be advised that the latest information will be updated within 48-hours We request you to understand the travel agency limitations, as we are working under airline and we need to obey the protocols You don't have to contact our support for assistance, just email us at [redacted] and we will contact you immediately Appreciate your patience Regards, [redacted] ExploreTrip Escalations
Complaint: [redacted] I am rejecting this response because: You took an unreasonable time to confirm the tickets If you were not incompetent and did not falsely advertise ticket prices, I would not be issuing a complaint It took days for you to reserve a ticket Also, you were not available at the time to answer calls or emails requesting your company to book the tickets You had no business advertising the prices if you can not deliver, and when you deliver, you must do so promptly Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I have called [redacted] airlines and they told that refund can only be processed by the agents from which you have booked your flight ticketsThey also added as its airline fault that it is canceled so if I want a full refund for my flight from [redacted] to [redacted] they will give a refund but I will have to contact the company from which I booked initially and they will forward the request Your conpany is taking days to reply my emails and now it’s just 10-days left for my tripIf I take a refund at this stage and rebook different flight it’s gonna be so costly to meI should have read Revdex.com review of this company before going through the bookingsI just checked there are 90% of Negative comments about youNever booking from your company again Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I was told by your customer service (difficult to communicate with since they barely spoke English) that the airfare was not confirmed because I "was not verified" in a timely mannerI provided you all the required information within minutes, so the verification falls on you, not me I understand you won't own this as your error, but others deserve to know how you work and how you treat your customers
Dear Customer,Thank you for your email!We have contacted the [redacted] airline again to avail a partial refund but the request been denied by the airline and suggested to follow the fare policiesPlease be advised that this tickets are purely non refundable and we have requested the airline for the refund of taxes however airline denied the request.Thank you for your understanding and appreciate your cooperation we regret for the inconvenience caused.Regards, [redacted]
We have verified the reference number [redacted] whereas, customer had delayed in submitting the passenger details and payment details in a given duration (session)Whenever, customer delays the process of transactions we will issue a reference number rather than issuing the ticket so that customer will contact the support to reinstating their reservation ExploreTrip do honor the fare what we have given, as the passenger contacted us after 24hr as the class had been expired so that we requested to go for another class We have reach out to the customer and sent a apologize letter, and offer $as a discount coupon as a gesture of our gratitude
Dear Customer, Please be advised that this ticket was booked for passenger's name by the passenger's card on 14th MayHowever after few days we received a call to make changes on this reservationAs per the request date changes were made accordinglyAfter the exchange was done the card holder (also the Passenger) calls up our agency complaining that her card was misused by someone and changes were done by the somebody as per the card holderThis clearly is a case of passenger giving information since the card holder never lost her belonging , but the person who made the reservation mentioned in the email that they found the belongingHence different statements are being given by the card holder and the person who actually booked this ticketAlso note that no refund can be made on this case as advised to the passenger over the phone Regards Tony Explore Trip
Complaint: [redacted] I am rejecting this response because:this flight had to be cancelled due to travel banPlease request a voucher from the airline for future useIf the refund request is denied.Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I was never told I could have a partial refund which I found later to be true from [redacted] AirwaysI needed to take the departure flight and need a partial refund for return portion of flight.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: the fact of the matter is that EXPLORE TRIP made the commitment to reimburse me for the mishap, not the airline They are trying to skirt the issue by putting the focus on the airline, who has nothing to really do with this.Sincerely, [redacted] ***
Dear Customer, We understand your concerns, we have looking into your PNR where British Airways policy says “if the passenger is no show, unless it’s a medical conditionAirlines will not provide any refund and if the passenger is no-show for the flight it considered as cancellation and changes are not permitted With your return departure, this is airline policy that onward booking is cancelled irrespective of no show, cancellation of your ticket etcReturn booking will be cancelled by the airlines systems automaticallyWe do not have any control over the airlines systems to manage your reservation We wish you if you can have a direct discussion with the British Airways to know the terms or please call us to Explore Trip support so we can set a conference call with the Airlines Please get back to us if you still have any concerns Regards, ExploreTrip Support [redacted] ExploreTrip.com Thank you for choosing ExploreTrip.com
Dear Customer, Please be advised that we have modes of payment as per our company policy, first is a PayPal payment which can be transferred to anyone in the world with a PayPal IDSecondly is to send a refund cheque which can only be sent to customer's of USA or Canadian citizens onlyAlso note that refund cannot be sent back to the same card as it we who are sending the refund and not the airlinesSo please advise us on the refund method Regards [redacted] ExploreTrip Escalations
Dear Customer, Thank you for your response As informed earlier, these tickets were perfectly reissued from our systemsWe do not understand the reason behind the airline for stopping you at the airline, Kindly accept our sincere apologies for the inconvenience We received your new ticket which was purchased at the airport and we have forwarded the same to the airline to claim the refundSeeking response from the airline on waivers is a time consuming processWe have sent another reminder to the airline and will update you once we receive any response from the airline Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I spoke to multiple people on the 6/24/ [redacted] and thereafter whom told me that my account will not be charged I have also spoken to the bank and can not hold a pending transaction beyond hours The funds cleare on 6/26/**I spoke to another representative whom told me to submit my bank statement showing the chage and that amount $ [redacted] & $ [redacted] which you will be refused It simple, explore trip change my account and providedo no serviceSincerely, [redacted] ***
Dear Customer, Thank you for bringing this to our notice and accept our sincere apologies for the inconvenience I have referred your itinerary and advise you that itinerary had undergone through involuntary schedule change by the airlineWe have tried contacting airline multiple times but was unable to reach and even sent numerous emails to the airline but no reply received As you know, we are working under airlines and need to follow the airline regulationsNow we see that the tickets are exchanged by the airline and we do not have any control on the tickets For all the inconvenience caused, we would be pleased to offer your a credit of [redacted] USD for your next purchase with Exploretrip Regards, Chris
Dear Customer, As per my last conversation and my team respond to your enquiry, we are commented to provide the full refund of CAD $As we already refunded the CAD $back to your card and the remaining CAD $is processed from our endWe request to please check with your bank after 7-working days (i.e after 24th Jan) which will be credit back to your same cardThank you very much!We are committed to serve you in the best possible way, 24/7,Regards, [redacted] ExploreTrip Support [redacted] ***ExploreTrip.comThank you for choosing ExploreTrip.com
Complaint: [redacted] I am rejecting this response because:as informed earlier, please figure out how to refund to my credit cardMy agreement is with you, not the airline, that’s your problem to solve.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Hello [redacted] I received your message on the Revdex.com site, but I am not sure what kind of clarification you are looking for I can tell you that Explore Trip has, in their usual fashion, said that they would look into the issue and get back to me within hours The last time they sent this response was on 1/3/ I followed up on 1/9/and never received a response I really hate that their representative recommended I purchase another ticket with the guarantee that they would reimburse me, and then not stand by their statements If they would have told me that there was no guarantee that I would be reimbursed, I would have been okay with the outcome But they made a very definite statement that they would cover me because they acknowledged that they had made a mistake I would hate for anyone else to go through what my girlfriend and I went through, because it was extremely stressful Please let me know how I can be of further assistance Thanks, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI spoke with the travel agency yesterday and they said there would be no further charges and my card would not be charged for the ***$ quoted (not ***$) and this is satisfactory to meSincerely, [redacted]
Dear Customer, Thank you for your reaching out to us! This is to inform you that we are still working with for waiver please be advised that the latest information will be updated within 48-hours We request you to understand the travel agency limitations, as we are working under airline and we need to obey the protocols You don't have to contact our support for assistance, just email us at [redacted] and we will contact you immediately Appreciate your patience Regards, [redacted] ExploreTrip Escalations
Complaint: [redacted] I am rejecting this response because: You took an unreasonable time to confirm the tickets If you were not incompetent and did not falsely advertise ticket prices, I would not be issuing a complaint It took days for you to reserve a ticket Also, you were not available at the time to answer calls or emails requesting your company to book the tickets You had no business advertising the prices if you can not deliver, and when you deliver, you must do so promptly Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I have called [redacted] airlines and they told that refund can only be processed by the agents from which you have booked your flight ticketsThey also added as its airline fault that it is canceled so if I want a full refund for my flight from [redacted] to [redacted] they will give a refund but I will have to contact the company from which I booked initially and they will forward the request Your conpany is taking days to reply my emails and now it’s just 10-days left for my tripIf I take a refund at this stage and rebook different flight it’s gonna be so costly to meI should have read Revdex.com review of this company before going through the bookingsI just checked there are 90% of Negative comments about youNever booking from your company again Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I was told by your customer service (difficult to communicate with since they barely spoke English) that the airfare was not confirmed because I "was not verified" in a timely mannerI provided you all the required information within minutes, so the verification falls on you, not me I understand you won't own this as your error, but others deserve to know how you work and how you treat your customers
Dear Customer,Thank you for your email!We have contacted the [redacted] airline again to avail a partial refund but the request been denied by the airline and suggested to follow the fare policiesPlease be advised that this tickets are purely non refundable and we have requested the airline for the refund of taxes however airline denied the request.Thank you for your understanding and appreciate your cooperation we regret for the inconvenience caused.Regards, [redacted]
We have verified the reference number [redacted] whereas, customer had delayed in submitting the passenger details and payment details in a given duration (session)Whenever, customer delays the process of transactions we will issue a reference number rather than issuing the ticket so that customer will contact the support to reinstating their reservation ExploreTrip do honor the fare what we have given, as the passenger contacted us after 24hr as the class had been expired so that we requested to go for another class We have reach out to the customer and sent a apologize letter, and offer $as a discount coupon as a gesture of our gratitude
Dear Customer, Please be advised that this ticket was booked for passenger's name by the passenger's card on 14th MayHowever after few days we received a call to make changes on this reservationAs per the request date changes were made accordinglyAfter the exchange was done the card holder (also the Passenger) calls up our agency complaining that her card was misused by someone and changes were done by the somebody as per the card holderThis clearly is a case of passenger giving information since the card holder never lost her belonging , but the person who made the reservation mentioned in the email that they found the belongingHence different statements are being given by the card holder and the person who actually booked this ticketAlso note that no refund can be made on this case as advised to the passenger over the phone Regards Tony Explore Trip
Complaint: [redacted] I am rejecting this response because:this flight had to be cancelled due to travel banPlease request a voucher from the airline for future useIf the refund request is denied.Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I was never told I could have a partial refund which I found later to be true from [redacted] AirwaysI needed to take the departure flight and need a partial refund for return portion of flight.Sincerely, [redacted]