Complaint: [redacted] I am rejecting this response because: the person on the phone told me to cancel the reservation because nameThen he told me if I want to reserve again it will cost my [redacted] dollars moreWhy didnt the person tell me its ok? Instead he wanted to charge me more for the same ticketSincerely, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I have still only received the first payment for CAD $If ExploreTrip wish for me to go back to my bank to query the other CAD $400, then can they please provide full details of this refund - when it was made, the amount (if any bank fees are incurred) and from what account Sincerely, [redacted] ***
Dear Customer Kindly note the refund has already been processed on the same day when the pax has requested and also the service fee has been refunded.The amount has been credited to the same card which was used at the time of purchase.The customer need to check with the concern bank
Dear Customer , Thank you for contacting us We apologise for the inconvenience caused.We have all ready processed the refund on 29th Jan and the amount will be refunded to the same card listed at the time of booking in 10-business days We are committed to serve you in the best possible way, 24/7, Regards, [redacted] ExploreTrip Support [redacted] ExploreTrip.com Thank you for choosing ExploreTrip.com Please send all your queries to [redacted] for quick response
Dear Customer, Thank you for contacting usPlease be advised that while making the reservation we clearly mention on our website that any kind of visa requirements has to be taken care by the customer itselfSo kindly note that we cannot give full refund on this reservation as the passenger failed to board his flights due to no ETA documents Regards,TonyExploreTrip Escalations
Complaint: [redacted] I am rejecting this response because: I was at the desk with the airline agent and he showed me that the tickets were there but not issued I was there when he spoke with the agent from your organization and it seemed, to be frank, like your agent didn't understand the issue nor how to resolve it I asked the airline agent if there was anything we could do on the airlines side to just get this resolved, and he informed me that they couldn't alter anything because Explore Trip was the ticket holder, it had to be done on the side of Explore The tickets were not 'perfectly fine', they were not reissued and therefore not usable There is no reason why they would randomly select me to give me a trouble if the tickets were fine The only option I had was to purchase the ticket at the last minute for them to allow me to get on the plane Sincerely, [redacted] ***
Dear Customer,With reference with the Complaint No: [redacted] We have tried to reach out to the phone number ends with which you have mentioned at the time of reservationWe have double check and we did not find any changes in your booking dates The departure date is on January 25th with a return date of February 15th, Either we do not find any changes with the Airlines.Please forward any proof or screenshots if you claimed that they are changes with your reservation dates.Thank you very much for your promote response Regards, ExploreTrip Support [redacted] Thank you for choosing [redacted]
Complaint: [redacted] I am rejecting this response because:Hello,I tried to be understanding and reasonable here, reducing significantly my expectations, but looks like the other part is only willing to offer $in credit to resolve the disputeI just think it's very unfair Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: the person on the phone told me to cancel the reservation because nameThen he told me if I want to reserve again it will cost my [redacted] dollars moreWhy didnt the person tell me its ok? Instead he wanted to charge me more for the same ticketSincerely, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I have still only received the first payment for CAD $If ExploreTrip wish for me to go back to my bank to query the other CAD $400, then can they please provide full details of this refund - when it was made, the amount (if any bank fees are incurred) and from what account Sincerely, [redacted] ***
Dear Customer Kindly note the refund has already been processed on the same day when the pax has requested and also the service fee has been refunded.The amount has been credited to the same card which was used at the time of purchase.The customer need to check with the concern bank
Dear Customer , Thank you for contacting us We apologise for the inconvenience caused.We have all ready processed the refund on 29th Jan and the amount will be refunded to the same card listed at the time of booking in 10-business days We are committed to serve you in the best possible way, 24/7, Regards, [redacted] ExploreTrip Support [redacted] ExploreTrip.com Thank you for choosing ExploreTrip.com Please send all your queries to [redacted] for quick response
Dear Customer, Thank you for contacting usPlease be advised that while making the reservation we clearly mention on our website that any kind of visa requirements has to be taken care by the customer itselfSo kindly note that we cannot give full refund on this reservation as the passenger failed to board his flights due to no ETA documents Regards,TonyExploreTrip Escalations
Complaint: [redacted] I am rejecting this response because: I was at the desk with the airline agent and he showed me that the tickets were there but not issued I was there when he spoke with the agent from your organization and it seemed, to be frank, like your agent didn't understand the issue nor how to resolve it I asked the airline agent if there was anything we could do on the airlines side to just get this resolved, and he informed me that they couldn't alter anything because Explore Trip was the ticket holder, it had to be done on the side of Explore The tickets were not 'perfectly fine', they were not reissued and therefore not usable There is no reason why they would randomly select me to give me a trouble if the tickets were fine The only option I had was to purchase the ticket at the last minute for them to allow me to get on the plane Sincerely, [redacted] ***
Dear Customer,With reference with the Complaint No: [redacted] We have tried to reach out to the phone number ends with which you have mentioned at the time of reservationWe have double check and we did not find any changes in your booking dates The departure date is on January 25th with a return date of February 15th, Either we do not find any changes with the Airlines.Please forward any proof or screenshots if you claimed that they are changes with your reservation dates.Thank you very much for your promote response Regards, ExploreTrip Support [redacted] Thank you for choosing [redacted]
Complaint: [redacted] I am rejecting this response because:Hello,I tried to be understanding and reasonable here, reducing significantly my expectations, but looks like the other part is only willing to offer $in credit to resolve the disputeI just think it's very unfair Sincerely, [redacted]