Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is Unsatisfactory but there is nothing they can doThe way they run their business should be illegal as tickets should be verified instantly upon purchaseThis has happened hundreds of times with other customersSincerely, [redacted] ***
Dear Customer, Thank you for your email! Please accept our sincere apologies for the inconvenience causedPlease be advised that the refund has been initiated on 20th APR and would be credited to the same card in 12-business days We regret for the inconvenience caused Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:they are only offering future compensationAgain why would I want to do more business with them when they do not want to take responsibility for thisThey are blaming the airlines and are not taking responsibilityAs previously stated I want [redacted] dollars credited to my credit cardSincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will wait business days and see what happens, I guess.Sincerely, [redacted] ***
Dear Customer Hope you are doing well This is regarding the case [redacted] This is to bring to your kindly notice that passenger were looking for cancellation of their existing booking due to family medical reasonHowever the booking was cancelled and also been intimated to the passenger that these are non-refundable tickets and once the booking has been cancelled the amount will not be refunded backAs the passenger was cancelling the flight due to family medical reason and advised her to send us the medical document where in we can try to get the refund but as per the passenger they were unable to provide the documents of the hospitalised family member due federal HIPAA laws regarding patient privacy Passenger produced the doctors note which says that the passenger cannot travel due to one of their family member has been hospitalised but no where the patient name was mentionedHowever we have forwarded the details to the airline and the airline denied the request If the passenger can able to send the medical documents we can still try to get the refund from the airlineHence we are in touch with the passenger and awaiting for the medical documents Regards [redacted]
Complaint: [redacted] I am rejecting this response because: all the company has said is that they will look into it there has not been anything other than that.Sincerely, [redacted] ***
Dear Customer, Thank you for your response As informed earlier, the itinerary was changed by the airline and which was not notified to you not usWe are still trying to reach Bangkok Airways but could not get hold of themPlease understand the travel agency limitations and accept our [redacted] USD future creditHowever, we would update the latest information after we hear from the airline Thanks & Regards, Chris
Complaint: [redacted] I am rejecting this response because: the response offers an apology but does not commit to change its business practice - asking customers to send by email for sensitive informationIf this information is send by email, the customer risks identity theftEmail is known to be unsafeThe web site should be changed and allow customers to send the information in a safe manner, similar to giving the cc info I also received a phone call explaining that the security check failed for my reservationI suspect this is incorrect, as the payment went throughMost probably cause is that such a security check will fail for ALL non US paymentsTherefore, the company should change the web site to inform customers of extra documents needed and offer a secure interface to enter such information.Sincerely, [redacted]
Dear Customer, Thank you for your email! This is to inform you that we unable to check the details with your email i'dKindly provide us PNR or REF# to verify the detailsPlease be advised that we didn't any attached to this email Appreciate your patience Regards, [redacted] ***, ExploreTrip Escalations
Complaint: [redacted] I am rejecting this response because: They didn't offer any help or solution to the problemI'm still out almost $because they won't helpAlaska Airlines clearly stated multiple times that it is not anything they are in control ofExplore trips.com bought bulk tickets through a wholesaler so they are in charge of the tickets and what they allow refund wiseExploretrip.com keeps blaming Alaska Airlines when it isn't Alaska's fault or issueExploretrip.com is in control of these tickets and they can choose to refund my money and resell the tickets if they truly wanted to helpThis is all per Alaska Airlines reps who have told me this on multiple occasionsExploretrip is playing the blame game instead of trying to help the customerIt's pretty shady and rude for them to act like they can't help and blame the airline when they are 100% able to fix this issue if they choose to do soAlaska Airlines wasnt even going to charge me to change the tickets, but exploretrip tried to charge me $125-$to change the ticketsBottom lineThis company is shady and not willing to helpTheir customer service center is located in India which is probably to avoid helping their customersI would not recommend Exploretrip.com to anyone and am very unhappy with how little they did to try and help a family in the midst of a medical crisisZero stars Sincerely, [redacted]
Dear team, Please note that the fares published on our website are time sensitive and may change anytime based on the availabilityHowever we would like to confirm that the reservations booked were highly discounted tickets which would sell like hot cakes once published on the websiteSo hence the fare increased by the time customer tried to confirm the tickets, also note that the customer was never charged for the ticket amount Regards,***ExploreTrip Support [redacted] (Call us 24/7)ExploreTrip.com
Complaint: [redacted] I am rejecting this response because: This business has consistently delayed response requiring multiple inquiries They have also not replied to direct questions regarding double charges and whether the airline or agency was ultimately responsible I have received a partial refund, but they have nearly worn me down in my willingness to go forward toward a final resolution.Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/05/22) */ Dear Customer, Thanks for reaching out to us and please accept our sincere apology for the inconvenienceWe have verified the issue with concerned team and also got the confirmation form the airline that the passenger [redacted] "No SHOW"No Show refers the the situation when customer doesn't reach airport before the checounter is closedUnder these circumstances, the customer is declared as No Show and No Show itineraries have no refundsWe have asked the airline to send us the No Show confirmation as proof Very are very sorry that at this moment we will not be able to help you more than this For more information, please contact our customer support Thanks, ***
Dear Customer Kindly note we have received an approval for the reimbursement of $which will be in the form of check or pay-pal Request you to kindly provide us the billing address or the pay-pal ID so that we can refund the amount at the earliest Regrets Inconvenience caused Regards ExploreTrip
Dear Customer, Thank you for your email! Please accept our sincere apologies for the inconvenience causedWe tried to reach you on your given contact number unable to connectThis is to inform you that there was a schedule change from the airline and you Exchanged the tickets directly with the airline and you used this tickets, now we lost the control our the booking no refund can be madeKindly contact the airline and check for the same Thank you for understanding the travel agency limitations on refund policies Regards, [redacted] ***
Dear Customer Hope you are doing well This is regarding the case: [redacted] Please be advised that passenger made two bookings with ExploreTrip in that one booking was cancelled and the full refund was processed in the month of April We have received an approval from the airlineThe customer would have received the amount to the same card within 3-business weeksHence the case was closed from our end in the month of April Regards, [redacted]
Complaint: [redacted] has reversed the two [redacted] charges It appears I am no longer responsible for them and I'm satisfiedI don't know how ExploreTrip chooses to deal with it, but I will not be stuck with those "agent fees" I think the Revdex.com response to ExploreTrip had an effect, because I believe it was just yesterday that the [redacted] was refunded to my credit card Thank you! I am very relieved This was a huge, unwarranted financial burden for me [redacted]
Dear Customer, Thank you for bringing this to our notice and accept our sincere apologies for the inconvenience caused We have tried contacting you on [redacted] but could not get hold on you and left a message to one of your staff ***Kindly advise your feasible time to contact you or call us on [redacted] to make the reservation with the best available fares Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I received an email January 25th stating this same thing but have never actually received a single dollar of the $refund owed after the penalty for the flightI have emailed and called many times regarding thisJust last night (3/15/17) I spoke with your customer service representative, *** who stated that the refund was still pending with the airline and then would be transferred to my card within business day, which needless to say has not happenedSincerely, [redacted]
Dear Customer, Thank you for bringing this to our notice Please accept our sincere apologies for the inconvenience causedAs discussed over the phone we haven't charged your card for the amount quoted $ [redacted] and kindly contact the airline directly for the seats selection hours prior to departure, however we have already placed remarks on the reservation to be seated together Thank you for your patience Regards, Philip Brown
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is Unsatisfactory but there is nothing they can doThe way they run their business should be illegal as tickets should be verified instantly upon purchaseThis has happened hundreds of times with other customersSincerely, [redacted] ***
Dear Customer, Thank you for your email! Please accept our sincere apologies for the inconvenience causedPlease be advised that the refund has been initiated on 20th APR and would be credited to the same card in 12-business days We regret for the inconvenience caused Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:they are only offering future compensationAgain why would I want to do more business with them when they do not want to take responsibility for thisThey are blaming the airlines and are not taking responsibilityAs previously stated I want [redacted] dollars credited to my credit cardSincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will wait business days and see what happens, I guess.Sincerely, [redacted] ***
Dear Customer Hope you are doing well This is regarding the case [redacted] This is to bring to your kindly notice that passenger were looking for cancellation of their existing booking due to family medical reasonHowever the booking was cancelled and also been intimated to the passenger that these are non-refundable tickets and once the booking has been cancelled the amount will not be refunded backAs the passenger was cancelling the flight due to family medical reason and advised her to send us the medical document where in we can try to get the refund but as per the passenger they were unable to provide the documents of the hospitalised family member due federal HIPAA laws regarding patient privacy Passenger produced the doctors note which says that the passenger cannot travel due to one of their family member has been hospitalised but no where the patient name was mentionedHowever we have forwarded the details to the airline and the airline denied the request If the passenger can able to send the medical documents we can still try to get the refund from the airlineHence we are in touch with the passenger and awaiting for the medical documents Regards [redacted]
Complaint: [redacted] I am rejecting this response because: all the company has said is that they will look into it there has not been anything other than that.Sincerely, [redacted] ***
Dear Customer, Thank you for your response As informed earlier, the itinerary was changed by the airline and which was not notified to you not usWe are still trying to reach Bangkok Airways but could not get hold of themPlease understand the travel agency limitations and accept our [redacted] USD future creditHowever, we would update the latest information after we hear from the airline Thanks & Regards, Chris
Complaint: [redacted] I am rejecting this response because: the response offers an apology but does not commit to change its business practice - asking customers to send by email for sensitive informationIf this information is send by email, the customer risks identity theftEmail is known to be unsafeThe web site should be changed and allow customers to send the information in a safe manner, similar to giving the cc info I also received a phone call explaining that the security check failed for my reservationI suspect this is incorrect, as the payment went throughMost probably cause is that such a security check will fail for ALL non US paymentsTherefore, the company should change the web site to inform customers of extra documents needed and offer a secure interface to enter such information.Sincerely, [redacted]
Dear Customer, Thank you for your email! This is to inform you that we unable to check the details with your email i'dKindly provide us PNR or REF# to verify the detailsPlease be advised that we didn't any attached to this email Appreciate your patience Regards, [redacted] ***, ExploreTrip Escalations
Complaint: [redacted] I am rejecting this response because: They didn't offer any help or solution to the problemI'm still out almost $because they won't helpAlaska Airlines clearly stated multiple times that it is not anything they are in control ofExplore trips.com bought bulk tickets through a wholesaler so they are in charge of the tickets and what they allow refund wiseExploretrip.com keeps blaming Alaska Airlines when it isn't Alaska's fault or issueExploretrip.com is in control of these tickets and they can choose to refund my money and resell the tickets if they truly wanted to helpThis is all per Alaska Airlines reps who have told me this on multiple occasionsExploretrip is playing the blame game instead of trying to help the customerIt's pretty shady and rude for them to act like they can't help and blame the airline when they are 100% able to fix this issue if they choose to do soAlaska Airlines wasnt even going to charge me to change the tickets, but exploretrip tried to charge me $125-$to change the ticketsBottom lineThis company is shady and not willing to helpTheir customer service center is located in India which is probably to avoid helping their customersI would not recommend Exploretrip.com to anyone and am very unhappy with how little they did to try and help a family in the midst of a medical crisisZero stars Sincerely, [redacted]
Dear team, Please note that the fares published on our website are time sensitive and may change anytime based on the availabilityHowever we would like to confirm that the reservations booked were highly discounted tickets which would sell like hot cakes once published on the websiteSo hence the fare increased by the time customer tried to confirm the tickets, also note that the customer was never charged for the ticket amount Regards,***ExploreTrip Support [redacted] (Call us 24/7)ExploreTrip.com
Complaint: [redacted] I am rejecting this response because: This business has consistently delayed response requiring multiple inquiries They have also not replied to direct questions regarding double charges and whether the airline or agency was ultimately responsible I have received a partial refund, but they have nearly worn me down in my willingness to go forward toward a final resolution.Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/05/22) */ Dear Customer, Thanks for reaching out to us and please accept our sincere apology for the inconvenienceWe have verified the issue with concerned team and also got the confirmation form the airline that the passenger [redacted] "No SHOW"No Show refers the the situation when customer doesn't reach airport before the checounter is closedUnder these circumstances, the customer is declared as No Show and No Show itineraries have no refundsWe have asked the airline to send us the No Show confirmation as proof Very are very sorry that at this moment we will not be able to help you more than this For more information, please contact our customer support Thanks, ***
Dear Customer Kindly note we have received an approval for the reimbursement of $which will be in the form of check or pay-pal Request you to kindly provide us the billing address or the pay-pal ID so that we can refund the amount at the earliest Regrets Inconvenience caused Regards ExploreTrip
Dear Customer, Thank you for your email! Please accept our sincere apologies for the inconvenience causedWe tried to reach you on your given contact number unable to connectThis is to inform you that there was a schedule change from the airline and you Exchanged the tickets directly with the airline and you used this tickets, now we lost the control our the booking no refund can be madeKindly contact the airline and check for the same Thank you for understanding the travel agency limitations on refund policies Regards, [redacted] ***
Dear Customer Hope you are doing well This is regarding the case: [redacted] Please be advised that passenger made two bookings with ExploreTrip in that one booking was cancelled and the full refund was processed in the month of April We have received an approval from the airlineThe customer would have received the amount to the same card within 3-business weeksHence the case was closed from our end in the month of April Regards, [redacted]
Complaint: [redacted] has reversed the two [redacted] charges It appears I am no longer responsible for them and I'm satisfiedI don't know how ExploreTrip chooses to deal with it, but I will not be stuck with those "agent fees" I think the Revdex.com response to ExploreTrip had an effect, because I believe it was just yesterday that the [redacted] was refunded to my credit card Thank you! I am very relieved This was a huge, unwarranted financial burden for me [redacted]
Dear Customer, Thank you for bringing this to our notice and accept our sincere apologies for the inconvenience caused We have tried contacting you on [redacted] but could not get hold on you and left a message to one of your staff ***Kindly advise your feasible time to contact you or call us on [redacted] to make the reservation with the best available fares Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I received an email January 25th stating this same thing but have never actually received a single dollar of the $refund owed after the penalty for the flightI have emailed and called many times regarding thisJust last night (3/15/17) I spoke with your customer service representative, *** who stated that the refund was still pending with the airline and then would be transferred to my card within business day, which needless to say has not happenedSincerely, [redacted]
Dear Customer, Thank you for bringing this to our notice Please accept our sincere apologies for the inconvenience causedAs discussed over the phone we haven't charged your card for the amount quoted $ [redacted] and kindly contact the airline directly for the seats selection hours prior to departure, however we have already placed remarks on the reservation to be seated together Thank you for your patience Regards, Philip Brown