Dear Team, Please note that we have already sent the passenger email stating that we would reimburse an amount of $in the form of cheque or through PayPal accountKindly note that we are awaiting for the customer's response on the email that we sent him Regards [redacted] Exploretrip Team
RevDex.com:I have reviewed the response made by the business in reference to complaint ID 11892394, and find that this resolution is satisfactory to me. My PayPal account ID is [redacted] I look forward to the credit and will reserve my satisfaction until that time. Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: The business's response is the same response made to my original complaint filed with the Revdex.com With their own words, they illustrate the point I made in my original complaint, which is that they accept no responsibility for serving their customers, then claim absolution from responsibility because the airline intervened and accepted responsibility for this business's poor customer service I imagine that their response to this response will be to cut and paste their last response, which is exactly what I encountered from them during my repeated phone calls asking for assistance between the dates I was informed of the cancelled flight and my departure If the business is referring to trying to reach me to resolve my complaint filed with the Revdex.com, I have no record of that on my phone records or EmailI am sorry that I did not refute that claim the first time it was made Sincerely, [redacted] ***
Dear Customer Please accept our sincere apology for inconvenience caused Kindly note there was a schedule change done by the airline however the airline was not able to provide the alternate flightsDue to inconvenienced caused to the customer we have place the partial refund request for the unused flights
Complaint: [redacted] I am rejecting this response because: British Airways accepted fault in part for the issue at hand. They provided us with a small refund (at least it shows care on their part) to compensate for the inconvenience that we endured as a result of your non existent, unreachable customer support. As you said, it is their policy that these matters are non refundable so why is it that even though it was outside of their policy, an individual from their executive care team contacted me directly to try and do as much as they could to sort the matter out? It was your company that did not pick up the phone, answer emails, Facebook or Twitter when we tried to reach you in the first place. We received no further emails or information from you regarding a cancelled flight. Not even an email. As you said, if we had "called you" we would have received this information. Well we did, to no avail. It's time for you to accept fault for this distaster. Had you picked up we would have known the circumstances. We could have either gone on standby for the next flight with BA, we could have repurchased discount tickets before the day we were at the airport stranded with no flight options that day and nowhere to stay. We could have saved a lot of money if you had of picked up the phone. Again, I reject your reasoning because you are at fault for this enormous loss we incurred. I am requesting some form of refund and I will not cease until I receive compensation. This is not right. Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I was ask by agent [redacted] to confirm to the email he sent me and I agreed to do so with the understanding I am only confirming to the change of the flight schedule and that my credit card will be charged only for the $change fee and the fare differenceThat is why I was extremely shocked when I checked the actual charge of $in my cardAnd that is the reason why I called the company several times to get an explanation for the outrageous chargeI would not question and complain about the charge if I was properly informedThe agent misrepresented and failed to inform me of the amount that I have to payAnd I repeat, he asked me to confirm the email about the change but did not put the amount on the emailI need this error to be rectified or I will go ahead and pursue this complaint further.Sincerely, [redacted]
Dear Customer, This is to inform you that we have raised a refund request on the same day, you should have received the refund by now please check with your bankDue to delay in the refund I have requested the concerned team to refund you in full without any penalty, you should receive a refund of $ [redacted] to the same account with in two weeks For immediate response we request you to email us at [email protected] Thanks Sam Exploretrip.com
Dear team, Please be advised that the travel has already been completed long time agoKindly note that the we are trying to reach out to the customer but failed to get hold of passenger Regards,***ExploreTrip Support [redacted] (Call us 24/7)ExploreTrip.com
Dear Customer Hope you are doing well!! This is regarding the case which has been raised for the refund due to medical grounds Kindly note the passenger has raised the concern regarding the refund due to medical grounds and also provided the concern documentsAs we have already forwarded the details to the airline seeking for the refund but the airline has denied the request stating that they cannot provide the WAIVER for the refundAs per the Alaska Airlines the maximum tickets are NON-REFUNDABLE and the customer also aware of itCustomer can change the date of travel by paying the penalty of $per passenger plus difference in fare may also applicable and the passenger requeired us to waive off the penalty which is beyond the regulations as beeing the travel agency we donot have authority to waive off the airline penalty if so it will be debited to the travel agencyIf the customer can able to get the waiver from the airline and if the airline can update the OSI remark stating that change fee can be waived off with the waiver code then we can do the changes on the existing booking, same apply for the refund as well Regards [redacted]
Complaint: [redacted] I am rejecting this response because: The company is not accepting responcibility for their mistakeNot only did Explore Trip incorrectly book my departure date, but also my return date incorrectlyI booked online, on the ExploreTrip Website, where an error occurred and I was given tickets with the wrong dates so I contacted them as soon as I was aware of their mistakeIn their response, Explore Trip aledges it is my fault, when I know I booked dates departing March 9th and returning March 12thIn their response, they also demonstrate their continued desire to take more money from me in their scam by asking me to pay more to have the dates fixed to what I originally purchased They have continually told me it is my fault, when I know it is notI know what dates I booked and have never had issues with booking travel dates before using the Explore Trip websiteThere is a clear recorded history of Explore Trip mismanaging reservations and not accepting responsibility, which needs to end nowI have attached public records that prove other customers have experienced the same or similar problems with Explore Trip as I am having in just the past month, meaning Explore Trip cannot keep blaming customers when there is a clear record of mistreatment that can be seenIn addition to the attached files, please remember the numerous other complaints the Revdex.com has delivered to Explore TripSincerely, [redacted]
Dear Customer, Thank you for bringing this to our notice Please accept our sincere apologies inconvenience caused please be advised that the refund of your tickets was already processed and the $will be refunded back to the same card in 5-business days Regards, [redacted]
Dear Customer, Thank you for your email Please accept our sincere apologies for the inconvenience causedThis is to inform you that we have refunded the amount of CAD [redacted] which will credit back to the same card within 3-business days Thank you for your patience Regards, Philip Brown ExploreTrip Escalations
Complaint: [redacted] I am rejecting this response because: Their response is to give me a credit for "future" purchasesWhy would I want a credit for future purposes if their service are poorThis is not acceptableTo resolve this matter tHEY MUST credit my creditcardAnd for a fair amountInitially I stated an amount of $ [redacted] USD, but in light of the circumstances, I will freely accept compensation in the amount of $ [redacted] USD refunded to me and credited to the credit card I used to make the initial purposeThe company never answered my emails, never tried to resolve this matter, and put it all on meI lost money on having to buy another airline ticket for the last leg of my trip, I lost money by having to call them long distance more than times, but most importantly I lost my time dealing with them and in the end nothing changedI will be quasi satisfied if the refund me $ [redacted] USD.Sincerely, [redacted]
Dear Customer, Thank you for bringing this to our notice I have referred your itinerary and advise you that the tickets were cancelled as we received a charge back on the transactionThank you for the dispute reversal, as discussed we are processing full refund for the purchase Regards, Chris Exploretrip
Hi Team, Accept our apology for the delay in responseWe have forwarded the medical documents to the airline to avail a waiver and working with the airline for the updateLatest information would be updated to the passenger the earliest Regards, [redacted] Exploretrip Team
Dear Customer Kindly note we have cross checked the details regarding the incorrect dates which was picked up by the system as the customer stated,however we didn't found any error in the booking as the booking information and the e-ticket confirmation are showing the same dates which is 08th Mar - 13Marsame advised to the customer and he would like to change the dates for outbound and the inbound flights in which there will be an airline penalty imposed on it, as we do not have authority to wave-off the airline penalty to re-issue the ticket and we can see that the passenger has already taken the outbound flight for 8th Mar if he wish to change the inbound flight there will be an airline penalty imposed Regards [redacted]
Complaint: [redacted] I am rejecting this response because: I have yet to receive my refund for the two return flights I purchasedI was contacted by Explore Trip on Wednesday, March 15th requesting my PayPal information at 5:34pm EST to process my refundI replied back at 5:53pm on March 15th with my PayPal informationI followed up with an update request on March 16th and March 18th and haven't heard anything nor I have I received my refundI also noticed that the date and time of my original email had been changed regarding this matter I would like to know when my refund will be processed and why the date and time was changed in my original emailThis email correspondence was copied to the specialist Sincerely, [redacted]
Dear Customer, Thank you for bringing this to our notice I have referred your itinerary and advise you that the name change request been processed by the airline after our several follow upsPlease be advised that updated E-ticket been sent to the mentioned emailMost of the airlines do not process name changes after the tickets are confirmed As you know, airline process is always is time delayingWe are processing refund of ***0USD which would be credited to the same CC within 15-business days Thank you for your understanding and appreciate your patience Regards, Chris
The agency is confirming that they will not honor my ticketThis is advertising as they quoted me one fair and reassured me numerous times by phone that they would honor that priceNow they are refusing to do soAt the time of the booking I clearly stated that one of the passengers was an infant Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I have reached out to your company several times and have made multiple phone calls Each phone call I am told to give you more time and each time I give you more time and call back and there has been no progress The last phone call I made to your company I was told my case was a priority and you would get back to me the next day It has been several months since that phone call The error was yours in how you booked our flight and put our information on our tickets We discussed this with the airline when it happened and the response that they gave us was that they couldn't give us new tickets due to your error We attempted to work with you during the delay, while we were in China, and you stopped answering our phone calls You claim to be 24/but several times now we have not been able to get a hold of your company, the biggest time being while we were stranded in China It has been months since we filed the complaint with the Revdex.com and months since our trip As a business you should take responsibility for your actions Sincerely, [redacted]
Dear Team, Please note that we have already sent the passenger email stating that we would reimburse an amount of $in the form of cheque or through PayPal accountKindly note that we are awaiting for the customer's response on the email that we sent him Regards [redacted] Exploretrip Team
RevDex.com:I have reviewed the response made by the business in reference to complaint ID 11892394, and find that this resolution is satisfactory to me. My PayPal account ID is [redacted] I look forward to the credit and will reserve my satisfaction until that time. Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: The business's response is the same response made to my original complaint filed with the Revdex.com With their own words, they illustrate the point I made in my original complaint, which is that they accept no responsibility for serving their customers, then claim absolution from responsibility because the airline intervened and accepted responsibility for this business's poor customer service I imagine that their response to this response will be to cut and paste their last response, which is exactly what I encountered from them during my repeated phone calls asking for assistance between the dates I was informed of the cancelled flight and my departure If the business is referring to trying to reach me to resolve my complaint filed with the Revdex.com, I have no record of that on my phone records or EmailI am sorry that I did not refute that claim the first time it was made Sincerely, [redacted] ***
Dear Customer Please accept our sincere apology for inconvenience caused Kindly note there was a schedule change done by the airline however the airline was not able to provide the alternate flightsDue to inconvenienced caused to the customer we have place the partial refund request for the unused flights
Complaint: [redacted] I am rejecting this response because: British Airways accepted fault in part for the issue at hand. They provided us with a small refund (at least it shows care on their part) to compensate for the inconvenience that we endured as a result of your non existent, unreachable customer support. As you said, it is their policy that these matters are non refundable so why is it that even though it was outside of their policy, an individual from their executive care team contacted me directly to try and do as much as they could to sort the matter out? It was your company that did not pick up the phone, answer emails, Facebook or Twitter when we tried to reach you in the first place. We received no further emails or information from you regarding a cancelled flight. Not even an email. As you said, if we had "called you" we would have received this information. Well we did, to no avail. It's time for you to accept fault for this distaster. Had you picked up we would have known the circumstances. We could have either gone on standby for the next flight with BA, we could have repurchased discount tickets before the day we were at the airport stranded with no flight options that day and nowhere to stay. We could have saved a lot of money if you had of picked up the phone. Again, I reject your reasoning because you are at fault for this enormous loss we incurred. I am requesting some form of refund and I will not cease until I receive compensation. This is not right. Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I was ask by agent [redacted] to confirm to the email he sent me and I agreed to do so with the understanding I am only confirming to the change of the flight schedule and that my credit card will be charged only for the $change fee and the fare differenceThat is why I was extremely shocked when I checked the actual charge of $in my cardAnd that is the reason why I called the company several times to get an explanation for the outrageous chargeI would not question and complain about the charge if I was properly informedThe agent misrepresented and failed to inform me of the amount that I have to payAnd I repeat, he asked me to confirm the email about the change but did not put the amount on the emailI need this error to be rectified or I will go ahead and pursue this complaint further.Sincerely, [redacted]
Dear Customer, This is to inform you that we have raised a refund request on the same day, you should have received the refund by now please check with your bankDue to delay in the refund I have requested the concerned team to refund you in full without any penalty, you should receive a refund of $ [redacted] to the same account with in two weeks For immediate response we request you to email us at [email protected] Thanks Sam Exploretrip.com
Dear team, Please be advised that the travel has already been completed long time agoKindly note that the we are trying to reach out to the customer but failed to get hold of passenger Regards,***ExploreTrip Support [redacted] (Call us 24/7)ExploreTrip.com
Dear Customer Hope you are doing well!! This is regarding the case which has been raised for the refund due to medical grounds Kindly note the passenger has raised the concern regarding the refund due to medical grounds and also provided the concern documentsAs we have already forwarded the details to the airline seeking for the refund but the airline has denied the request stating that they cannot provide the WAIVER for the refundAs per the Alaska Airlines the maximum tickets are NON-REFUNDABLE and the customer also aware of itCustomer can change the date of travel by paying the penalty of $per passenger plus difference in fare may also applicable and the passenger requeired us to waive off the penalty which is beyond the regulations as beeing the travel agency we donot have authority to waive off the airline penalty if so it will be debited to the travel agencyIf the customer can able to get the waiver from the airline and if the airline can update the OSI remark stating that change fee can be waived off with the waiver code then we can do the changes on the existing booking, same apply for the refund as well Regards [redacted]
Complaint: [redacted] I am rejecting this response because: The company is not accepting responcibility for their mistakeNot only did Explore Trip incorrectly book my departure date, but also my return date incorrectlyI booked online, on the ExploreTrip Website, where an error occurred and I was given tickets with the wrong dates so I contacted them as soon as I was aware of their mistakeIn their response, Explore Trip aledges it is my fault, when I know I booked dates departing March 9th and returning March 12thIn their response, they also demonstrate their continued desire to take more money from me in their scam by asking me to pay more to have the dates fixed to what I originally purchased They have continually told me it is my fault, when I know it is notI know what dates I booked and have never had issues with booking travel dates before using the Explore Trip websiteThere is a clear recorded history of Explore Trip mismanaging reservations and not accepting responsibility, which needs to end nowI have attached public records that prove other customers have experienced the same or similar problems with Explore Trip as I am having in just the past month, meaning Explore Trip cannot keep blaming customers when there is a clear record of mistreatment that can be seenIn addition to the attached files, please remember the numerous other complaints the Revdex.com has delivered to Explore TripSincerely, [redacted]
Dear Customer, Thank you for bringing this to our notice Please accept our sincere apologies inconvenience caused please be advised that the refund of your tickets was already processed and the $will be refunded back to the same card in 5-business days Regards, [redacted]
Dear Customer, Thank you for your email Please accept our sincere apologies for the inconvenience causedThis is to inform you that we have refunded the amount of CAD [redacted] which will credit back to the same card within 3-business days Thank you for your patience Regards, Philip Brown ExploreTrip Escalations
Complaint: [redacted] I am rejecting this response because: Their response is to give me a credit for "future" purchasesWhy would I want a credit for future purposes if their service are poorThis is not acceptableTo resolve this matter tHEY MUST credit my creditcardAnd for a fair amountInitially I stated an amount of $ [redacted] USD, but in light of the circumstances, I will freely accept compensation in the amount of $ [redacted] USD refunded to me and credited to the credit card I used to make the initial purposeThe company never answered my emails, never tried to resolve this matter, and put it all on meI lost money on having to buy another airline ticket for the last leg of my trip, I lost money by having to call them long distance more than times, but most importantly I lost my time dealing with them and in the end nothing changedI will be quasi satisfied if the refund me $ [redacted] USD.Sincerely, [redacted]
Dear Customer, Thank you for bringing this to our notice I have referred your itinerary and advise you that the tickets were cancelled as we received a charge back on the transactionThank you for the dispute reversal, as discussed we are processing full refund for the purchase Regards, Chris Exploretrip
Hi Team, Accept our apology for the delay in responseWe have forwarded the medical documents to the airline to avail a waiver and working with the airline for the updateLatest information would be updated to the passenger the earliest Regards, [redacted] Exploretrip Team
Dear Customer Kindly note we have cross checked the details regarding the incorrect dates which was picked up by the system as the customer stated,however we didn't found any error in the booking as the booking information and the e-ticket confirmation are showing the same dates which is 08th Mar - 13Marsame advised to the customer and he would like to change the dates for outbound and the inbound flights in which there will be an airline penalty imposed on it, as we do not have authority to wave-off the airline penalty to re-issue the ticket and we can see that the passenger has already taken the outbound flight for 8th Mar if he wish to change the inbound flight there will be an airline penalty imposed Regards [redacted]
Complaint: [redacted] I am rejecting this response because: I have yet to receive my refund for the two return flights I purchasedI was contacted by Explore Trip on Wednesday, March 15th requesting my PayPal information at 5:34pm EST to process my refundI replied back at 5:53pm on March 15th with my PayPal informationI followed up with an update request on March 16th and March 18th and haven't heard anything nor I have I received my refundI also noticed that the date and time of my original email had been changed regarding this matter I would like to know when my refund will be processed and why the date and time was changed in my original emailThis email correspondence was copied to the specialist Sincerely, [redacted]
Dear Customer, Thank you for bringing this to our notice I have referred your itinerary and advise you that the name change request been processed by the airline after our several follow upsPlease be advised that updated E-ticket been sent to the mentioned emailMost of the airlines do not process name changes after the tickets are confirmed As you know, airline process is always is time delayingWe are processing refund of ***0USD which would be credited to the same CC within 15-business days Thank you for your understanding and appreciate your patience Regards, Chris
The agency is confirming that they will not honor my ticketThis is advertising as they quoted me one fair and reassured me numerous times by phone that they would honor that priceNow they are refusing to do soAt the time of the booking I clearly stated that one of the passengers was an infant Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I have reached out to your company several times and have made multiple phone calls Each phone call I am told to give you more time and each time I give you more time and call back and there has been no progress The last phone call I made to your company I was told my case was a priority and you would get back to me the next day It has been several months since that phone call The error was yours in how you booked our flight and put our information on our tickets We discussed this with the airline when it happened and the response that they gave us was that they couldn't give us new tickets due to your error We attempted to work with you during the delay, while we were in China, and you stopped answering our phone calls You claim to be 24/but several times now we have not been able to get a hold of your company, the biggest time being while we were stranded in China It has been months since we filed the complaint with the Revdex.com and months since our trip As a business you should take responsibility for your actions Sincerely, [redacted]