Eye Photography

Dear [redacted] , Thank you for contacting New York and Company regarding your online returns you madeWe have contacted the online facility and they have responded that they confirmed the return of the three orders for a total of items refundedAn online representative has reached out to you and left you a voicemail with an update.Thank youHave a great day

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Dear [redacted] ,We sincerely apologize for any confusion causedOur District Manager sent over this information regarding your profile being attached to a customer by the name of [redacted] With further research, we have located the discrepancyWe sent the request over to our IT department and they have confirmed on that your name and phone number has been removed from [redacted] 's profile in our systemThis is not a fraudulent issue however it was a systematic error that has now been resolvedBoth profiles have been separatedWe sincerely apologize for any inconvenience that has been causedThank youHave a great day

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Dear NY & Company,Thank you for the consideration of the pro-rated difference credited for the 30% off.The $coupon was offered by your company for email sign up which I did in anticipation of being rewarded for such.I read your reply that it was not sent because there was a sale, but my question would be can this still be sent for usage on eligible purchases?In other words the coupon should be mailed out regardless of what future anticipatory purchases a customer may or may not make, the the exclusions of the coupon would be applied at that time of purchase depending on what terms were of sale or no sale merchandise In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

To whom it may concernPlease know that the package for [redacted] was received and processedA refund for the order was issued on which posted to her New York & Company credit card account ending in ***Below is the line for her refund which included the order number in the dispute [redacted] Return Credit Card FoundRefund IssuedThe refund was issued within the 7-business days timeframe that is posted on our websiteI've copied and pasted an excerpt of the policy located on our website at [redacted] We will refund the order for the returned item and contact you to place a new order for the exchange item(It will take approximately 7-business days to process your return.) It usually takes 1-billing cycles for a credit to appear on your billing statementYou will receive an email when your new order for the exchange item has been processedThank you for allowing me to address this complaintSincerely,CharmaineCustomer ServiceNew York & Company

More than one associate reached out to [redacted] requesting her in store receipt transaction information to researchWe believe there was a pending hold on her account( which would fall) off because the card was swiped which we did not settle because the store did not generate a receiptIn the below email correspondence I'm attaching the customer informed us that the dispute was settled by her bankSee the email response below dated Thank you for allowing us to address this complaint [redacted] Nevermind, I finally got my money back after week due to the help of MY BANKI will never shop at this place againYou also been reported to the Revdex.com for theftIt's pathetic that you can't even respond to the complaint there eitherI can see why NY Company has a D- with themWorst business and customer service ever [redacted] [redacted] [redacted] [redacted] [redacted]

Dear [redacted] , We sincerely apologize if there has been any confusion caused regarding our marketing and couponsAll our coupons do have exclusions that are listed either by email if sent electronically or on the coupon itselfThese restrictions are part of our disclaimer and there is signage in stores that display the promotions being held that dayHowever, we do apologize if you felt this is misleading or advertisementOur company strives to ensure our customers leave satisfied with their shopping experience Thank youHave a great day

[redacted] was credited back $on [redacted] ending in [redacted] for the 30% off appeasement we honored on her orderUnfortunately, the $coupon cant be applied since the customer requested that the 50% off promotion be honored on her purchaseEmail coupons most like all our coupons have several exclusions including NY deals, BOGO Free, Final sale/ Clearance and during Big Sale event (30% off or greater) [redacted] received a discount off her original purchase order # [redacted] and now the 30% offSince the customer requested the promotion to be honored, the coupon is not valid in conjunction to that promotionThe coupon could have been applied as long as the items qualifiedWe apologize for any misunderstandingAs a courtesy, we will send [redacted] a $Savings Certificate that may be used on her next in store purchaseThere is no threshold and same exclusions apply (please see back on coupon for more details)The coupon will be sent to the address on the orderThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was refunded from the help of MY BANK, not New York and Company associates that stole my moneyThis matter is between Wellsfargo and New York Company nowThis thieves are going to face the consequences soonBesides the theft, they lack good customer service, appropriate response, and responsibilityIt's like this company is run by childrenThank you Revdex.com, I can see why they have a low rating with youThis matter is resolved due to the help of MY BANKI'm not sure if Wellsfargo is going to get credited their money back In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello, we are writing in response to the complaint filed by the customerWe consulted with the Store team and this they are not aware of any tick infestation at this locationWe will be happy to refund the customer for the merchandise purchased but she would have to return the items to the store accompanied by the sales receiptWe have also forwarded this issue to our store repair and maintenance department in order for this matter to be looked into furtherIn addition, we have not received any other customer complaint regarding this matterSincerely, CharmaineCustomer ServiceNew York & Company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not received any response regarding thisI also returned an item from the second purchase which has also not been refundedI would like to be contact from someone in the corporate office regarding this matter or I will be forced to take legal action regarding what has transpired In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Today PayPay has credited my account for the disputed amount so my issue has now been resolved Sincerely, [redacted]

They are using shoprunner for processing returns Even if you recieved free shipping from the companyadvertisement Please view the website [redacted] you have to sign up for a free trial and then will be automatically charged $ I never signed up

Dear [redacted] , We understand that the attachment shows an online price of 50% however online pricing is not the same as in storeThere are separate promotions that change daily online verses in storeThe promotion in store that day does display 50% off with exclusionsWe wouldn't be able to honor that promotion now since currently our store in a Buy one Get on % off and new arrivalsHowever as a courtesy, we would be happy to send you a $Savings Certificate that you may use on your next in store purchaseThere is no threshold to redeemThis is valid until in all chain storesPlease see exclusions on back for further detailsThank youHave a great day

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The response was not responsive to the complaintFirst,the response admits that there were exclusionsMerely because the response says it is a "store-wide" sale, does not make it soThose are words with meanings, and it is inappropriate to assign whatever meaning the company wishes to assign to themSecond, the coupon I attempted to use was for $off a $or more purchaseI made sure there was a sufficient amount of merchandise in my cart to exceed $Once my coupon did not work, I removed an item that I did not requireThe response does not address this whatsoeverIt merely says there was a coupon available for 10% off $That has nothing to do with the complaint In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com:At this time, I have not been contacted by New York & Company regarding complaint ID [redacted] .Sincerely, [redacted] contacted ny and company again, they told me they weren't responsible for the package because it was deliveredI contacted ***, they said tha* [redacted] signed the paper to leave the package at the doorI live in a unit apartment building.I requested a copy of the paper signed supposedly by me , the paper they emailed me was a paper confirming the delivered at the doorWhich door? No specific was givenI called [redacted] again and I put a complaint of package lost, they said they were going to do an investigation that in business days someone was going to get back to meThey never didI called [redacted] again, the operator said they are not responsible for sharing their findingswith me (about the lost package) but the merchant wasI called NY and Company last week, the operator told me that I needed to speak to a supervisorI left my number for them to call meI haven't heard from NY and Company yetNeither NY and a company or [redacted] has own responsability for the lost package, meanwhile I paid for the merchandise and I do not have it

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Dear [redacted] , Thank you for contacting New York and Company regarding the signage in our [redacted] *** location on We sincerely apologize if any confusion has been caused however we have contacted the manager of this location and it was advised that the signage does state "50% with exclusions which include New Arrivals, NY deals and Doorbusters on We wouldn't be able to override the price since the marketing for Sunday does specify that there items excluded from the promotion that daySince a purchase was not made, we wouldn't be able to honor an adjustmentOnce again, we do apologize for any inconvenience that may have been caused due to this issueThank youHave a great day

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:When I was placing the order, I called the customer service representative and they told me that the items were able at [redacted] and Yonkers, NY and that I could choose pick up at store option and just go pick it upTrue enough, the item was in store but my online order was not processedOn the [redacted] of June also, the item was in store but my order was not processedI wanted this for the [redacted] of June but was disappointed that customer service provided informationIf we have to wait business days to get an item from the store....it should not be called pick up from store.....It should label Ship to storeBased on your response, it looks like the item was shipped from some other location to [redacted] store....If that is the case....this method is called SHIP TO STORE and not pick up from storePlease have your website updated as ship to store and please do not SCAM or CHEAT customers In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***