Eye Photography

Dear *** ***, Thank you for contacting New York and Company regarding your order #*** in which you purchased three items on 8/*/We do see that two of those items were shipped from the warehouse and delivered on 8/**/The other item was fulfilled by a store and
delivered to on 8/**/via FedExBoth show left at your door not a post officeWe were able to locate a return receipt in our *** *** *** location on 8/**/17 in which you returned three items for $back on New York and Company card ending in *including sku #*** and sku #***Both of these items are on the order you provided in your concernIf there is another order number you are referring to, please feel free to contact ***However, we do see that this order was shipped and delivered to the Tampa address located on the orderWe apologize for any confusion caused and appreciate your patronage. Thank youHave a great day

Dear *** ***, We sincerely apologize that you are not satisfied with this resolutionWe understand that you wanted to use your coupon however all our coupons have exclusions. However as a one time courtesy, we will refund you $off your purchase as an appeasement for any confusionWe wouldn't be able to refund you the $since you didn't meet the threshold of the $75.00 or more purchase Please allow 5-business days for the credit to post Thank youHave a great day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# *** and have determined that my complaint has NOT been resolved because: You do not have the option of not reissuing this cardI can not be issued a card without making a return and you will explain how I obtained this card and why your associate did not load these funds to the merchandise creditI will not be penalized for you not keeping proper recordsThe card is the only proof I need and I've provided enough information for you to locate my record and provide proof of the refund amountHave you reported your store associate to the local authorities as I no longer have the merchandise.
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We apologize for any inconvenience or confusion that *** *** has experienced trying to use her City Cash couponsTheses coupons do have several restrictions that are stated on the backThese are not valid on NY deals, Buy one get one free, Final Sale/ Clearance and during store wide sale events
of 30% off and greater*** *** may have been purchasing items that did not qualify for the redemption City Cash is valid on New Arrivals, Buy one get one % off and any sale item that are not part of a big sale event Regarding the 15% off instant credit discount, *** *** may provide her receipt information for the first purchase she used with her new card and we may credit the accountShe may email us a *** with the store number, transaction and date of the purchase. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[The business has stated that the credits will be applied I accept this statement It is what I was told when I called the 1st time The issue is the length of time it is taking to apply these simple credits Unfortunately I do not consider this a closed subject until I am able to view all the credits.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by New York & Company regarding complaint ID ***.Sincerely,*** ***

Dear ** ***, We sincerely apologize for any confusion caused regarding order # ***/ *** that was returned on 11/**/for $We have sent this over to our IT processor on 1/**/17 and they confirmed that a refund was successfully credited back to your PayPal
account on 11/**/There was no error made on our end regarding the return in store If you are not seeing your credit as of yet , please contact *** for further assistance as it may be an issue on their end Once again we sincerely apologizeThank you and have a great day

Dear *** ***,Thank you for contacting New York and Company regarding a Merchandise Credit Card that you have in your possessionAs previously stated, we have requested a return receipt that documents a return was made and issued onto a Merchandise Credit card in When we researched the
digit card number that you provided, there was no issuing balance on the cardThere has been no activity on the card besides a balance inquiry made on 3/**/and 4/*/in two store locationsIt couldn't have been used since it was never issuedThe store does require identification when issuing this type of card however due to the timeframe, without supporting documentation we are not able to issue a Merchandise credit card in the amount of $Please see previous email below stating the follow up request needed to address this matter further.Once again, we apologize for any inconvenience this has caused Dear *** ***,We are unable to locate receipts using our customers full name, mailing address or drivers license numbersWe searched our database using our customers last name, date range and store location We have also searched the type of tender which in this case was a merchandise credit issued in the amount of $Since our database did not provide the result of a merchandise credit issued in the amount of $in the month of March 2015,we kindly ask you to provide the digit merchandise credit number found on the back of the card and the transaction number found at the top of the purchase receiptIfyou do not wish to submit this information by typing it in an email response you may email the attachments to ***In the attachments please ensure that we are able to see the full digit Merchandise Card # and the receipt where it was issued which shows the transaction number, date and store location.On the subject line please type: Attention LG/RR We look forward to your response so that we may be of further assistance to you

Dear *** ***, We sincerely apologize for any inconvenience that may have been caused with your order #***We do see that two of the items sku # *** and sku #*** were fulfilled yesterday by two different locations however we were informed by the online facility that you
no longer wanted the items shipped to youWe have contacted both locations to hold the packages from leaving the storeThe online department has been advised to issue a refund for both items in fullThe refund will post back to your original tenderOnce again, we apologize for any confusion that may have been caused and please keep an eye out for your credit. Thank youHave a great day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedIt';s such a shame that that the poor customer service resulted in me filing a complaintIf Charmaine would have responded to my email I sent on 7.**this would have been resolved thenWhen I look at the account activity online it does not display any transaction on 7.***(which is the day after I had to email Charmaine (letters attached.)Not sure why it took over business days and an email for them to issue a creditSo sad that they don't know how to communicate and respond to emailsCharmaine also stated that she would contact me back with regard to my other complaints (see email attached) and never contacted me back via phone nor emailA little communication goes a long way(Even when I called the presidents office I had to leave a couple messages before I received a return call).
Sincerely,
* ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The letter response by New York and Company is falseThe matter has been resolved due to my bank crediting my money backIt was resolved because of my bankThese people never sent me a confirmation letter via email either, even though I emailed and called back many times for that confirmationMy matter was resolved already,but it is was because of my bank talking care of the matterThey are going to get their money back froNew York and CompanyThis company is untrustworthy and a scam.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We reviewed the customer's complaint and decided that a refund is due in the amount of $We have issued a credit to *** *** New York & Company credit card in the amount of $for the amount due plus the finance fee associated with that dollar amountThe refund is expected to post
within 3-business days Thank you for allowing us to address this complaint

Dear *** ***, We sincerely apologize if you haven't received your pants with your ballet flatsWe do see that all items have shippedAll items shipped from the warehouse via *** have delivered on 9/**/and 9/**/SKU #*** was fulfilled in a store location and is currently in transit via FedExTracking number *** shows estimated delivery of today 9/**/Once again, we do apologize if not all items shipped in the same package however this is a warehouse matter that we cant assist from the corporate office withIf you can show banking documentation that your account was overdrawn and you incurred fees due the duplicate orders, you are more than welcome to email us at *** so we can further address that matterOnce again, we sincerely apologize for any inconvenience that may have been caused Thank youHave a great day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My purchase total was $not $34.04, and I don't have a Discover cardMy purchase was made on a Visa
Sincerely,
*** ***

Dear *** *** We sincerely apologize for any confusion caused regarding your return in our *** at *** location on 12/**/We have devalued the merchandise credit issued to you in store and have placed the funds onto a gift card that may be used online and in store
We are sending the gift card in the amount of $to the address provided in your email Thank you and have a great day

Dear *** ***, Thank you for contacting New York and Company regarding your order *** in which you are stating that you return three items yet only credited for two of themWe have forwarded this complaint over to our Online Customer service facility for verification and further
researchA representative from that department will contact you to resolve this issue Thank youHave a great day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have not riceived the package and it is returned to sender.The package was sent out after I requested for cancel (10/**/16) because it did not arrive on 10/**/which was supposed to arrivecustomer service lied about the shipment not only once but twice I would like to get refund as soon as possible
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** ***

Dear *** ***, Thank you for contacting New York and Company regarding your payment discrepancyWe have contacted Comentity Bank regarding this issueWe have sent over the account information along with this complaint and someone from that department will reach out to you with further
assistance Thank youHave a great day

Dear *** ***, We sincerely apologize that you never received your $Gift card from Rock the SweepstakesWe have researched this matter further and the gift card will be sent to you this weekPlease allow 7-days to receive in the mail. Thank you for your patienceHave a
great day

Revdex.com:At this time, my complaint, ID *** regarding New York & Company has been resolved
Sincerely,*** ***