Eye Photography

Dear *** ***,We sincerely apologize for the delay of the Sweepstakes Gift card for $Our records show that the gift card was sent out to you and delivered on 1/**/at 9:39amThe tracking number via FedEx is *** The gift card was delivered to * *** *** *** **
Once again, we apologize for the time frameThank youHave a great day

Thank you for allowing me to address this complaintPlease note that when customers place online orders for in store pick up, the customer is the person who selects up to three stores to pick up the merchandiseThe order is then released to the store and an email to the customer is triggered
after the store searches the inventory and acknowledge that the item is on handIt is not recommended that the customer goes tot he store until this email is received to themWe regret that the customer went to the location prior to the email notification that it was ready. The item is currently available for pick up at the *** location and will remain available for days after which if it is not picked up the order will be cancelled and the customer is refunded. Thank you

We have located *** *** correct transaction made on 8/**/and requested that $be credited back to her Visa card ending in *Please allow 5-business days for the refund to process*** *** has been contacted via email with resolution Thank you

We regret the delay and inconvenience *** *** has been causedWe tracked all the remaining shipped items from her order and they were deliveredI'm attaching the tracking numbers for each of the packages. Thank you, Charmaine CCustomer ServiceNew York & Company Order:
***
*** *** *** *** *** *** *** ***
*** *** *** *** *** *** *** ***
*** *** ** *** *** *** *** ***
*** *** ** *** *** *** *** ***

We have researched *** ***'s order #*** and we do see the package was delivered on Friday 10/**/at 1:20pm by ***Here is the tracking number ***We sincerely apologize for any inconvenience that may have been caused due to the timeframe of the delivery and for
the customer service received in handling the status of your order. Thank you for shopping with us and have a great day!

The items are separated out by color. If [redacted]  is on the search page, it shows a tagline there, but once you go into the product detail page it displays the tagline under the colors that are part of the sale. If you are just on the initial page and click through the colors, the...

tagline does remain, pricing doesn’t change etc. You have to go in to the item or open up the quick view to see the split. We apologize for any confusion caused or any lack of customer service she may have received. Thank you. Have a great day

Dear [redacted], Thank you for contacting New York and Company regarding your online returns you made. We have contacted the online facility and they have responded that they confirmed the return of the three orders for a total of 7 items refunded. An online representative has reached out to...

you and left you a voicemail with an update.Thank you. Have a great day

[redacted] contacted us earlier this week and we researched her transaction with our processor. The provided us with the pending authorization code which I've include with this response. This is a pending hold.  Customer was not charged.Authorization code [redacted]Because her initial purchase was...

completed, she will still see the pending charge on her account. The void reverses the initial charge but will take at least 3-5 business days before she will see the credit.  Please see the attached copies of the original purchase tran [redacted] and the voided tran [redacted]

Revdex.com:At this time, I have not been contacted by New York & Company, Inc. regarding complaint ID [redacted]. I did, however, receive a refund without hearing anything from the company.Sincerely,[redacted]

Hello, we are writing in response to the complaint filed by the customer. We consulted with the Store team and this they are not aware of any tick infestation at this location. We will be happy to refund the customer for the merchandise purchased but she would have to return the items to the store...

accompanied by the sales receipt. We have also forwarded this issue to our store repair and maintenance department in order for this matter to be looked into further. In addition, we have not received any other customer complaint regarding this matter. Sincerely, CharmaineCustomer ServiceNew York & Company

More than one associate reached out to [redacted] requesting her in store receipt transaction information to research. We believe there was a pending hold on her account( which would fall) off because the card was swiped which we did not settle because the store did not generate a receipt. In the below email correspondence I'm attaching the customer informed us that the dispute was settled by her bank. See the email response below dated 12/**/2017.  Thank you for allowing us to address this complaint.  [redacted]
[redacted]
 Nevermind, I finally got my money back after 1 week due to the help of MY BANK. I will never shop at this place again. You also been reported to the Revdex.com for theft. It's pathetic that you can't even respond to the complaint there either. I can see why NY Company has a D- with them. Worst business and customer service ever.
[redacted]
 
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**
[redacted]

Revdex.com:At this time, I have not been contacted by New York & Company, Inc. regarding complaint ID [redacted].Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by New York & Company regarding complaint ID [redacted].Sincerely,[redacted]

They are using shoprunner for processing returns.   Even if you recieved free shipping from the company. False advertisement.  Please view the website [redacted]. you have to sign up for a free trial and then will be automatically charged $70.  I never signed up.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted]...

[redacted], Thank you for contacting New York and Company regarding your order [redacted] placed through shop runner. We sincerely apologize if you have experienced any difficulty with their company. We do have an affiliation with this site however we wouldn't be able to assist regarding free trials or monthly payments they may be promoting on their end. This issue would have to be addressed with the customer service through Shop runner this is displayed through their company's website. Once again, we sincerely apologize for any inconvenience that may have been caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Once again, I am attaching a dated photo documenting the signage that was in the store window.  It clearly says "NO Exclusions".   How can you continue to claim that the signage says "With exclusions".  Surely you do not think that "no" and "with" are synonymous.  Or do you think that if you repeat a false statement often enough you can convince me not to believe the evidence of my eyes and camera? If so, you think wrong. Your continued insistence on a lie reveals a stunning lack of integrity.  Additionally, while I am well aware that merchants sometimes offer special pricing through a particular sales channel, I am also aware that if you do, you must clearly state that you are doing so.  There was no such disclaimer on your website, as evidenced by the screen shot of your web site. which was also attached to my previous response.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] was credited back $111.22 on [redacted] ending in [redacted] for the 30% off appeasement we honored on her order. Unfortunately, the $25.00 coupon cant be applied since the customer requested that the 50% off promotion be honored on her purchase. Email coupons most like all our coupons have several exclusions including NY deals, BOGO Free, Final sale/ Clearance and during Big Sale event (30% off or greater). [redacted] received a discount off her original purchase order #[redacted] and now the 30% off. Since the customer requested the promotion to be honored, the coupon is not valid in conjunction to that promotion. The coupon could have been applied as long as the items qualified. We apologize for any misunderstanding. As a courtesy, we will send [redacted] a $25 Savings Certificate that may be used on her next in store purchase. There is no threshold and same exclusions apply (please see back on coupon for more details). The coupon will be sent to the address on the order. Thank you