Eye Photography

Dear *** ***,Thank you for contacting us back with your responseHowever, with no receipt information or documentation to show that a refund back in was processed onto a Merchandise Credit card we will not able to further address this matter. If you can respond with a receipt or proof of return for this order you specified in your email then we can assist with this concernWe are not able to look up returns with your ID or just order information Once, again we sincerely apologize for any inconvenience causedThank youHave a great day

To whom it may concern: We researched the status of *** ***’s return transaction and found that the return was issuedHowever, there was a rejection to the return because the card number was deemed invalidHere is the line of the return we were able to obtain from our processor at ***
** *** Therefore to provide a resolution for *** ***, we will request a check refund in the amount of $which will be mailed to the address listed on the complaintThe check will arrive within 10-business days Thank you in advance for updating our resolution to this complaint Sincerely, Charmaine C*** Customer Service New York & Company

Dear *** ***, Thank you for reaching out to New York and Company regarding your duplicate orderUnfortunately, once an order is placed the system cant cancel itThe order will be processed accordinglyWe have reached out to the supervisor at the Ecommerce department to further resolve
the duplicate orders and any fees that may have incurredA representative from that department will reach out to you with an update. Thank youHave a great day

Triple AAA discounts are valid in outlet locations as long as the AAA card is presented at the time of the purchaseThe discount is not valid on the purchase of redlined and clearance merchandiseWe have reviewed *** *** purchase receipt for $As a courtesy, we will credit the customer
$back on Discover card ending in *Please allow 5-business days to process back to her account. Thank you

Hello, I am attaching the instructions that is available on our website in the customer service section under "Buy Online Pick up in Store"Items with colors and sizes that are available to be picked up at your local NY&C store will display a “Pick Up In Store” button on the item pageClick on the button to enter a zip code and a mile radius, and we'll let you know which stores in your selected area have what you want, in the color and size you needOnce you've chosen a store, proceed to our online Checkout as usualYour order can contain purchases you’ll pick up, those to be shipped to you, and/or those shipping as a gift to another destination.After we've processed your order, we'll send you an Order Confirmation e- mail with additional instructions After placing an order containing one or more Pick Up In Store items, you will receive an additional email within 1-hours of order placement (when ordered during store hours) with the subject line "PiConfirmation" to notify you that your item(s) is ready to pick upPlease wait until you receive the "PiConfirmation" email before heading out to your store and note the following: Please bring your valid ID & the PiConfirmation email.For your protection, only the purchaser can pick up this order.You have calendar days beginning on the day after your purchase was made to pick up your orderAfter that, your order will be cancelled.In the event of a return, bring the credit/debit card that was used to make the purchase and the order confirmation email in order to process the returnNote: Once orders have been submitted they cannot be changed

We regret that we were unable to cancel *** ***s orderWe researched her complaint and were informed that *** *** contacted past the time frame she needed to cancel the order therefore we were unable to honor her request I’m attaching an excerpt of the disclaimer located on our
website as it relates to cancelling an order Order Cancellation We begin processing your order almost immediately upon receiving it, so you receive it as quickly as possibleThat means there is only a very short window of time between order receipt and fulfillmentIf you find that you need to cancel your order, please call us at ###-###-#### as soon as possibleOnce an order has entered the fulfillment & shipping process we are unable to cancel the order, If we are unable to cancel your order & you decide you do not want the merchandise you have purchased, you may send it back to us or return it to any New York & Company store (excluding New York & Company Outlet stores Charmaine C*** Supervisor, Customer Support and Service *** *** * ***
*** *** *** ***
*** *** ** ***

Dear *** ***We sincerely apologize for any confusion caused regarding our coupon policyIn order for us to further research as to why the store would not honor the coupon please email us at *** with the four digit coupon code so we can provide any clarity
necessaryOnce again, we apologize for any inconvenience that was caused and look forward to hearing back from you. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

No this was not made with a New York & Company credit card

Dear *** ***, We sincerely apologize for any inconvenience that was caused in our Cumberland location on 2/**/Regarding our return policy, the store can only process returns within days of the purchase dateIf the purchase was made in 2015, the store wouldn't be able to process a
return for the item due to the time frameAll returns within 1-days may be refunded back to the original tender, from 61-days a return of the net price may be refunded onto a Merchandise Credit cardManagers may use their discretion to take back a return depending on the timeframe of the purchase date. Our full return policy is stated in store and on the back of the receipt at the time of purchaseWe certainly do apologize if the manager of the location caused a negative experience for you during your visitWe always strive to provide great customer service so all our clients leave satisfied with their shopping experience This will be addressed with the District Manager of the location to prevent any problems of this nature occurring again Thank youHave a great day

Dear *** ***, We sincerely apologize if you had a negative experience in our Cary Town center location trying to return an item you purchased however didn't have your receipt with you at the timeWe have located a transaction made on 8/*/for $We would be happy to send you the
receipt so you can go back into the store to return the item for the net price you paidWe will send it to the email address you providedOnce again, we apologize for any inconvenience caused and we look forward to rectifying the issue for you so you may receive the correct refund Thank youHave a great day

Dear *** ***, With further research, we have located your information using your name, phone number and email addressThe only information that comes up is *** ***We are not seeing a *** attached to your profile in our systemWe would of been happy to remove any incorrect
information from attached to your profile if so. If you wish, please have the store contact the corporate office the next time you come in if they are still seeing ***'s profile under your name and phone numberWe sincerely apologize if there has been some type of confusion with this matter Thank you for shopping with New York and Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
totally disagree I understand shipping takes time sometimes but this case is different Customer service told me it is on its way and arrive on 15th Not only once but twice I was told.Request for immediate refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** ***

We have researched her account and do see a balance of $We have forwarded the issue over to Comentity bank for further action on their endWe have requested for them to contact the customer to resolve the issueThe email was sent over today along with *** *** account information
and complaint. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I still do not have the gift cardI have been told numerous times it's on it's wayUntil I have it in my hands I do not consider this matter closedIn this day and age it's simple to email a digital gift cardI will update if I ever receive the card in the mail
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***, Our representative from the Corporate office contacted you regarding the $charge pending on your accountA conference call was made with you and Wells Fargo on 12/**/regarding this matterA letter was faxed over to the bank notifying them that a purchase of $
was attempted on 12/**/at our Winston Salem location and we requested that you please allow the credit to post back to the customer's account immediatelyIn addition, the representative emailed you on Friday 12/**/with a copy of this document. This matter has been resolved on our end. Thank youHappy Holidays

Dear *** ***, Thank you for contacting New York and Company regarding the % No exclusions marketing that was advertised in our emailThe disclaimer at the bottom of the email does state that there are no exclusions except for *** ***We have provided the disclaimer below that
specifies this restrictionUnfortunately, we wouldn't be able to honor the 50% off your purchaseWe do apologize if any confusion has been caused.Thank youHave a great day
*** *** *** ** *** *** *** *** *** *** *** *** *** *** *** ** *** *** * ***
*** *** *** *** *** *** ** *** ** *** ** *** *** *** *** *** ***
** *** *** ** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** * *** *** *** *** ***

Dear *** ***, We sincerely apologize that you are unhappy with the resolutionAs a onetime courtesy, we have requested that you receive a refund for $back to your original tender for the discrepancy. Thank youHave a great day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I was not there for the second card opening and the first purchase made I did not even have the cardThe second card was the only card sent to me, not knowing what the card number should be I only assume this was the card and that's the one I usedEven the employees told me there is no way to have a second card, so how did I open a card twice like the business is claiming? Also so I could pay my bill I needed the first card number and when I went to this location they did not file my receipt so I could pay on this cardI did not open two cards and because of this treatment I will keep posting about this company
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for allowing me to address this complaintPlease note that when customers place online orders for in store pick up, the customer is the person who selects up to three stores to pick up the merchandiseThe order is then released to the store and an email to the customer is triggered
after the store searches the inventory and acknowledge that the item is on handIt is not recommended that the customer goes tot he store until this email is received to themWe regret that the customer went to the location prior to the email notification that it was ready. The item is currently available for pick up at the *** location and will remain available for days after which if it is not picked up the order will be cancelled and the customer is refunded. Thank you