EyeBuyDirect, Inc.

Customer *** *** made the order with amount of $We shipped out the order on Apr via USPS with Tracking Number ***, however, the USPS misrouted the order and only delivered on Apr 10. We do apologize for this delay and our customer should NOT experienced
this long delay.In order to compensate for this inconvenience, we would like to offer Full Refund for Sean on top of the existing discount we gave, our Supervisor will call in different time until we can reach Mr*** ***. Kindly checkThank you

Revdex.com: I will accept this response but I am still waiting on glasses and refund and will be contacting Revdex.com again if this does not occur.I've reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
* *

Hi ***,We are sorry for any inconvenience caused.Regarding your orders, we have sent you email to confirm some details but we have not received any response.Could you please check the new email sent and we will surely take care of everything from there.Looking forward to hearing from
you.Thanks

Hi ***, We are sorry for the delay of your order and you can use the Tracking Number to check status on our site. Many thanks for your patience and understanding and we will do all we can to avoid such unpleasant experience for you. Happy new year. Sincerely yours

We have the Terms & Conditions for our Promotion of Bogo but we already issued the refund of $as requested by the customer. Thanks***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution is satisfactory to me
They did refund the money back to my PayPal account Thank you very much for your assistance
Regards,
*** ***

We do apologize for the delay of this order, we tried to ensure the best quality and will surely expedite. In order to compensate, we already offered customer 40% discount which is $ with Transaction ID *** and we will use UPS for free for this order. We will update
customer for the status. Thank youYours ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.My issue has been resolved outside of Revdex.com complaint.Thank you**

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. I see no reason why we need
to communicate further. I have made quite plain that I want my order fulfilled. All of the information necessary for its fulfillment was included with the order.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: As you can clearly see via the attachment I have provided, the site lists the glasses for sale as $Therefore, if I had bought them from the site as instead of requesting them as a replacement, they would not have cost the extra money that they are claimingThis is advertisement to list one price on your site and then charge anotherUnacceptable.Also, if you read the company's response, their math is completely incorrect and proves my pointThey say:"The costs for your 1st job is $ ($frame + $lens)The costs for your replacement is $($frame + $lens)"$59? Where is this extra $coming from? + is NOT $15+is $49, which is what I should have been charged, meaning I am still owed the dollar difference from my original $56. If this company picks and chooses prices seemingly out of the blue that contradict what they advertise on their website, as well as not providing the refund difference they promise, they have just lost a loyal customer
Regards,
*** ***

Hi ***,We are sorry for the confusion and inconvenience.The full refund was issued back to your paypal account.Thank you for your patience and understanding.Yours

Hi We are processing the FREE replacement for this customer and we are able to locate the last frame customer liked. Kindly check Thanks***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Hi ***, We are sorry for the inconvenience and thank you for your patience. Customers' satisfaction is our Top Priority and we are working with our each team to avoid any of such unpleasant experience. Please feel free to contact us should you have any questions about the solution we
offered. Sincerely yours

We offered customer with full refund and free glasses, customer already gave us the correct prescriptionOur team will reach out to customer to get the credit card for refund since we no longer have their credit card informationKindly check, Thanks

Complaint: ***
I am rejecting this response because:They have refunded me so no need to follow upJust so Revdex.com is aware the purchase was
made because of an error with another orderThe phone call I received after this was very rude and dismissive of my complaintI would not endorse them
Regards,
*** ***

Hi ***, We are sorry for the inconvenience caused for you. As agreed, our manager will call you back later to confirm everything and we will definitely expedite your order. Thank you for your patience and understanding. Yours***

Hi ***,
Thank you for your time earlier, UPS Tracking Number for your order is ***
Please feel free to contact us should you have any questions regarding the order.
Do appreciate your patience and understanding
Sincerely yours
***

We talked to our customer *** and apologized for the inconvenience. As per our agreement, we are processing the brand new pair of glasses for free and we will email *** with Tracking number after the shipment. Thanks***