EyeBuyDirect, Inc.

Complaint: [redacted]
I am rejecting this response because: I was told that I was to receive a free second pair which would be sent expedited to me. This was acceptable to me as I had waited a month at that point. Now, EyeBuy is telling me that I have to pay for the second pair to be comparable to my first. I want what they offered me as a solution. After waiting over 6 weeks to get my glasses, they want me to pay is unacceptable.
Regards,
[redacted]

Hi [redacted], We are sorry for your inconvenience. Our Lab is processing your 2nd replacement and there is no extra charge, we actually will refund you additional $23.05. We were not able to reach you via call but we sent the email with breakdown, please do let us know if you have any...

further questions. We will send you the tracking number after the shipment of the new order. Thanks for your patience and understanding. Yours[redacted]

Hi [redacted],Thank you for your prompt reply and I am sorry for my typo about the costs. The correct one is as below"The costs for your 1st job is $ 56.00 ($22 frame + $34 lens)The costs for your replacement is $59.00 ($15 frame + $44 lens)"We used the $ 44 lens package instead of $34, you can see this details in my previous attachment and also in your account with EyeBuyDirect.We do appreciate your loyalty with EyeBuyDirect and we have advised our Finance team to credit you $7.00.It is our priority to ensure your pleasant shopping experience, please feel free to contact me should you have any further inquiries. Sincerely yours[redacted]EyeBuyDirect

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and has we have come to an agreement for the full refund for my purchase. 
Regards,
[redacted]

Hi [redacted], We are sorry for the inconvenient for your orderWe are investigating with USPS to see what is the reason and will keep you posted when we have the update. Our customer team leader with work with you for the questions about your order. Thank you for your patience and...

understanding. Sincerely yours[redacted]

Hi [redacted], We do apologize for your unpleasant experience and sorry for the late reply. In order to compensate for the inconvenience, we would like to offer you 50% of your next purchase and you may simply give us a call looking for [redacted] or ** for this special offer. Also, based on...

your experience, our IT team already upgraded our Gift Card system and will make sure it will not happen again. Our customer service manger Jo left you voice mail and we will try to call later to confirm everything with you. Thank you for your patience and understanding. Yours [redacted]

Hi [redacted], Thank you for taking time to share with us your feedback and we are sorry for the unpleasant experience.As per our communication, our Lab is processing your order accordingly and we will notify you via email after the shipment. Sincerely yours

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hi [redacted], We do apologize for the inconvenience. As we agreed, we have already shipped out the order and the tracking numbers were sent to you. Please feel free to contact us should you have further inquiries. Thank you for your patience and understanding. Yours

We contacted our customer and we offered Bogo for the replacement order, we agreed that customer can add the 2nd pair whenever they are ready and they just need to give us a call. Thanks

Hi [redacted], We are sorry for what happened but do not worry and our customer service team leader will contact you for the free replacement. For us to better improve our frame quality, do you mind sending us a photo how the glasses broke so that our team can check and learn from...

it. Thank you for your understanding and patience. Sincerely yours[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hi [redacted], We are truly sorry for the unpleasant experience.As discussed, we already issued the Full refund and our Lab is working on the Free glasses for you. The email notification will be sent when the glasses is ready. Please feel free to contact us should you have any other...

questions. Thank you for your patience and understanding. Sincerely yours[redacted]EBD

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
EyeBuyDirect Management went "ABOVE &BEYOND" to resolve the issue. Amazing and positive!!!
Regards,
[redacted]

We talked to our customer [redacted] and we gave exemption to refund full amount for both orders. We reached agreement that a return receipt is needed for the refund next time, the reason why the previous agents were not able to issue refund is because there is no return receipt. Details...

of the Full Refund as below Paypal$78.85 with the Unique Transaction ID # [redacted]. Credit CardTransaction ID: [redacted]Payment Method: [redacted]Amount: USD (77.90)Customer Name: [redacted] Thanks[redacted]

Hi [redacted], Sorry for the delay of your shipment. Details for your order [redacted] - we reshipped this order on Oct 6 and "Delivered On:Tuesday,  10/11/2016 at 4:03 P.M." (Tracking Number [redacted])[redacted] - we shipped this replacement on Oct 11 and...

"Estimated Delivery:Saturday, 10/15/2016" (Tracking Number [redacted]6)You can check status via https://www.ups.com/In order to compensate for this inconvenience, you may keep the replacement order [redacted]  (2 jobs) FOR FREE.We could not reach you via call and have not got any email reply from you. Please feel free to contact us should you have any questions. Thanks[redacted]EBD

We already communicated with our customer [redacted] and she received the refund.

Revdex.com:
To Whom It May Concern: 
After this complaint was filed, I was contacted by Eye Buy Direct-they are going to refund my money.  Just wanted  you to know that this was resolved and I am happy with resolution.
Thanks,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]