EyeBuyDirect, Inc.

Hi ***,Thank you for your patience and understanding. We already shipped out the FREE pair on Jan 22, we would like to follow up if you have any feedback. Please feel free to reply the email sent to you on Jan 27. Sincerely yours

Hi ***, We are sorry for the unpleasant experience and thank you for your patience and understanding. Please feel free to contact us should you have any further inquiries. Thanks

Hi **, We already processed the FULL refund for your order with details as below $Payment Sent (Unique Transaction ID # ***) to PayPal: *** for order ***$Payment Sent (Unique Transaction ID # ***) to PayPal:
*** for order ***Please feel free to contact us should you have any further questions. Thanks***

Hi there,
We reached the agreement with customer that we refunded $ (Unique Transaction ID # *** and processed the one time replacement, customer is happy and they are willing to wait for the new pair to arrive.
Kindly check
Thank
you
Yours
***

Hi ***, We do apologize for the delay of the processing your refund.Our team overlooked the refund request and we have changed our refund process so that we can avoid such unpleasant experience. The refund details for your order as beow Mar Refunded $via Amazon site
with Transaction ID ***Mar Refunded $ via Paypal site with Transaction ID ***Can you please recheck your Amazon and Paypal accounts for the credit, please do free feel to contact me should you have other inquiries and suggestions. Thank you for your time and patience. Sincerely yours ***EBD

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Hi ***,
Thank you for your patience and understanding.
As per our talk, there is no need for you to return and we are currently processing the brand new pair for you for freeOur Technician will pay special attention to your order so that you will have no problem at
all.
Rest assured that you always have the option to get the refund.
Thank you
Yours
***

Hi [redacted], We do apologize for the delay of your order. As per our conversation,  1. in order to compensate for the delay, we already issued 50% of your order (49.40(USD) with Trans ID [redacted])2. we are processing a new pair for you and will ship via UPS for free3. we are...

investigating with courier to see what happened and will do all we can to avoid the similar issues. Thank you for your patience and understanding. Yours [redacted]

Hi [redacted],Thank you for sharing your feedback and we are sorry for the unpleasant experience. We would like to follow up if there is anything else we may help?Please feel free to contact us should you have any further inquiries. Thank you

Hi [redacted], As per our agreement, our Lab is processing the new replacement for you and please feel free to contact us should you have further questions. Thanks youSincerely yours[redacted]

Hi [redacted],  We are sorry for the inconvenience and can you please confirm if you have received the refund with the Transaction ID [redacted].The amount we refunded was USD 103.3 which includes the AUD 140.2 & USD 1.00.Should you have any questions about the warranty, please feel free to...

contact me or Gina who sent you email. Thank you for the patience and understanding. Yours[redacted]

Complaint: [redacted]I am rejecting this response because: Revdex.com:EyeBuy Direct states that they sent my free pair but the lab was still working on my original order. This is months later and I still haven’t received the pair of glasses that I paid for. I don’t find this as acceptable until I receive my glasses.Regards, [redacted]

Hi [redacted], Our customer service manager will contact you for the details of your order. Thank you for your patience and understanding.Yours[redacted]

Hi [redacted],We are sorry for the inconvenience cause by our system upgrade. Our Lab is processing your order as per our agreement and we will notify you via email after the shipment. Thank you very much for your understanding and the patience. Sincerely yours

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We agreed with customer  [redacted] to issue full refund and we already processed on Mar 1 with transaction ID [redacted] . We are now working with USPS to investigate what happenedThanks[redacted]

Hi [redacted], We are sorry for any unpleasant experience and thank you for your patience. We would like to follow up if you have any further questions about offer from [redacted]. Please feel free to get back to us should you have any inquiries. Thank youYours

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hi [redacted], We do apologize for the inconvenience. In order to compensate, we would like to provide you the Free glasses on top of the full refund we processed. Can you please check the email we sent you for further details. Thank you for your patience and...

understanding. Yours[redacted]

We do apologize for the late reply since we have not got a chance speaking to our customer [redacted]. We would offer customer 1. Full Refund of $67.152. Free glasses as compensation3. Surely no need to return We will send new to request for another phone number so our Manager can...

call and explain. Thank you