EyeBuyDirect, Inc.

Hi **, Thank you for your loyalty and feedback. We will surely do all we can to improve to ensure your pleasant shopping experience. As discussed, we already started processing your new order [redacted] with FREE upgraded package. In order to compensate for the inconvenience, we will...

process the refund of $44.8 within the day. Looking forward to serving you again. Sincerely yours[redacted]EBD

Regarding the Loyalty Dollar, we have the Terms and Conditions in our site and customer also can see the same details in his account http://www.[redacted]com/[redacted].html* Loyalty points and their equivalents have no cash valueFor customers who return the order because they do not like the item, the Loyalty Dollars can not be reused. However, if customers get the order defective, we can apply this amount to the next purchase but agents have no authority to do this. That is why the agent ([redacted]), who talked to customer (**), immediately forwarded the request to our Supervisor ([redacted]) and [redacted] called customer on the same day with offer to credit the same amount to the next purchase, but we are not able to credit this amount to customer's credit card since customer never paid this amount to us.Kindly check the invoice attached, customer paid $25.45 and we already issue full refund back to customer's paypal account with Transaction ID [redacted]Please check and advise. Thank you

We talked to customer and reached agreement as below 1. We process the refund with $ 25.45 for the order2. We will credit the loyalty dollar of $ 31.5 manually for the next purchase, customer just needs to give us a call before or after making the new order. Kindly check, Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hi [redacted],  Thank you for your order and we do apologize for the late delivery of your order. Our shipping center was impacted by the bad weather and we are working with USPS for the backup plan to avoid such kind of delay. We do appreciate your understanding and patience...

and please refer to your current order for 20% off and Free UPS shipping in the next purchase.  Sincerely yours

Hi [redacted], We are sorry for the inconvenience, we already issued the full refund for you on July 26.We currently are working with the Courier(SF) to see what happened since it was delivered as per Tracking Number as below  Thank you for your patience and understanding.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hi [redacted], We have already processed the full refund for you, please feel free to contact us should you have further inquiries. Thanks for your patience. Yours

Hi [redacted], We did process the Free order ([redacted]) for you and our Lab is working on your glasses. The email notification will be sent after the shipment. Thank you for your patience and understanding. Yours

Hi [redacted], 
We do have 14 business day guarantee, it is our delay that you got the order on the 15th business day. 
As per your request, we already processed the full refund of $56.90 with Transaction ID : [redacted] and you can keep the glasses for free. 
We will...

do all we can to improve our service to ensure your pleasant shopping experience. 
Thank you for your patience and understanding. 
Yours 
[redacted]

Complaint: [redacted]
I am rejecting this response because: this just isnt about my order alone anymore. Its about the ones who have loyalty dollars that you took away by doing exactly what you have done to me. If I had not opened a Revdex.com complaint, would EYEBUYDIRECTs resolution be the same? I would prefer not to do business with them and order another pair, I would like to receive a full refund for the original amount of 56.95. This is not the first time I had issues with them, and I have always brushed it off. Opening this dispute made me realize that I know for a fact I am not the only who had loyalty dollars and had them taken away by such business practices. EYEBUYDIRECT sent me an email yesterday afternoon, first addressed to he wrong name, and I had to clarify with them that in fact the name on the account is someone I never have even heard before. My secure RX information has been changed before, which If I didnt double check to make sure was correct, would have ruined my order as well. I feel more comfortable receiving my full refund for 56.95, and not having to do business with them again.
Regards,
**

Hi [redacted], Thank you for your time and patience. As per our talk earlier, we already issued you refund of $ 15.95 for the 2nd job you have returned. (Transaction ID [redacted])Regarding our Bogo Policy, it is buy one get one basic pair for free with equal or less value, so the 1st pair...

is actually for free, the refund should be $ 12.95 is the real amount you paid. We value your business and feedback, we are willing to offer refund of $15.95 and 30% for your future order.Please feel free to contact us should you have further questions. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] Levenstein

Hi [redacted], For us to better assist you, could you please share with us your phone number? We already sent you the email. Regarding your order, we just want to clarify you did not choose the feature of Transition which is $99.00 but you selected Eyezen which is $ 92.6. You can see we...

processed the exact the same lenses for your replacement if you log into your account with EyeBuyDirect. I also attached a screenshot of the lenses for your reference. We can make exemption to provide you with a final replacement after your return and we can add the Transition but we have to remove Eyezen and adjust the costs accordingly. Looking forward to hearing from you. Thanks

Hi [redacted], We are sorry for what happened to your order. We were not able to reach you via the phone and already sent you one email, can you please check and get back to us, we can offer either FREE replacement or FULL refund. Thank you for your patience and...

understanding. Thanks

Hi [redacted], Regarding your replacement job, the costs is actually $3.00 more expensive and we made exemption to waive it off. The reason why it is $3.00 more expensive is because the new frame you selected is 4 mm narrow than the previous one, we could not use the same lens package for this...

smaller frame. The costs for your 1st job is $ 56.00 ($22 frame + $34 lens)The costs for your replacement is $59.00($15 frame + $34 lens)Kindly check the attachment for the difference on the lens package and you also can see in your account with us.(You will see the same result if you try same frame on line - Chillax)Our customer service manager will call you for further explanation. I do appreciate your patience and understanding. Yours[redacted]

Our Supervisor [redacted] called customer [redacted] and apologized for the inconvenience, we already forwarded his suggestion to our Management and we would check on the improvement we can do for this type of situation. In order to compensate, we would offer customer either 25% discount or Bogo for next...

purchase.Kindly check and advise. Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hi [redacted], We do apologize for the unpleasant experience. In order to compensate for this inconvenience, we already issued you the Full refund and your glasses is totally for Free. We could see you already received the order on Sept 9, please feel free to contact us should you have...

any other questions. Thank you for your patience and understanding. Sincerely yours [redacted]