EZ Movers, Inc.

Customer used E-Z Movers for a long distance move for a pick-up on 09/28/2015 and a delivery of 10/11/2015.
Everything up to the delivery portion of the move went very smoothly and the customer did not have any issues with the move.
At the time of delivery the customer contacted the office...

stating that there some things in a closet that she did not wish for the movers to move, she was going to move the items herself. These items were not on the inventory list as a part of the move.
Customer informed our manager [redacted] that these items were stole by our movers. At this time she was informed that she will have to file a presentation of loss form in order to file a claim for missing/stolen items.
The driver from this particular job was interviewed that same day regarding this matter. He stated he did not move or touch any items he was not instructed to move by the customer and the moving truck was inspected after the move to make sure nothing was left behind from the customers shipment. The truck is inspected by E-Z Movers personnel.
As of today the customer DID NOT file or submit any claims and has not contacted the office since the claimed situation occurred.
I have contacted the customer via email requesting that she fills out a claim form in order for me to look into this matter in more details. on 10/29/2015.
Thank you.

There prices have changed recently and they have come under new managment and came out with new specials. So I wouldnt take any reviews that are old or thata re really recent seriously. This is a new company and I had a fantastic expereince with EZ Movers. Scheduling a move was super easy and I got a an accurate quote. This wa sa local move only to Chicago IL on belmont ave. The movers were punctual and communicated well. They were very respectful and very careful. No damages, just stress free moving. When the move was complete I saved an extra 100 bucks because of their summer specials going on right now plus an extra 5% because my husband is on active duty. Thank you EZ Movers!

Thank you for bringing this all to my attention. You have 2 files with us. You previously scheduled the same move under customer name "Christina [redacted]" and canceled on us after confirming a date and time for pick up. If you recall, your mother was supposed to meet us at the pick up and when we...

arrived she was unavailable. We informed you that a re-scheduling fee would be applied, you refused and fraudulently disputed the charges on your credit card. You later scheduled the same move under customer name "Nicholas [redacted]", nice try to get away with not having to pay the rescheduling fee. The packing charges were applied to protect your goods, which were insufficiently packed previously. You agreed to those charges. The long carry/shuttle accessorial service fee was explained in detail, you agreed with that as well. Your intentions and modus operndi are incredibly clear at this time. We are currently fighting the credit card charge dispute you initiated, and will now require that all payments be made in cash, cashier's check, or money order since the name on the contract does not match the name on the credit card and a fraud dispute has been initiated. We have no intention of reimbursing any portion of your move cost, as all charges have been reviewed and found to be valid. As a matter of fact, you got away with the initial rescheduling fee, which should have been charged but wasn't, due to your unethical manipulation of the customer name on multiple files.

This company is unorganized with staff that is unprofessionally trained. I was told all lies with this company and now they have my stuff and told me they will give me options about retrieving it with no time frame or location of my stuff because they told me on the phone multiple times they could take a credit card for final payment and when I met the movers they demanded cash and said they don't take credit cards and the driver said he could take the credit card then he couldn't and would not wait for me to go get a money order, he took off with my stuff and now they won't tell me anything until I pay them. The driver had some of my stuff pulled out of his truck and already my boxspring was smashed and my lamp shade was shredded and they loaded it back up and took off with it. Who knows what my other stuff looks like or its whereabouts because they told me yesterday I could pay with a credit card then gave me a run around upon delivery. They were supposed to keep my stuff in storage for a month and called me 14 hours in advance telling me my stuff is going to be deleivered. I had no time to do anything other than get a storage unit which defeated the purpose of using this company because they're suppose to reassemble everything they took apart and did not give me the month of storage to prepare for my belongings to get to me. They did not even give me a 24 hour notice or anything and I had the manager Steven [redacted] screaming at me along with the foreign driver like it was my fault they didn't have my stuff in storage for the month as promised. I submitted a complaint form to the company prior to today and still have not received a call about issues that started from the beginning of the move. Steven [redacted] threatened that my stuff is now his stuff and called me a [redacted]. Now I have no idea where my things are and Steven said he won't tell me until I pay when I had the form of payment they told me they accepted ready to go then all the sudden they didn't accept credit cards and wouldn't let me go get a money order, instead they just took off with my stuff. This company is fraudulent and needs to be evaluated. It is absolutely disgusting how Steven treats customers of coarse it's after they already received 75% of the payment then they just do not care how they talk to people and then threaten your important belongings are now theirs. I am disgusted and I do not know how to handle this because he won't give me any information and now will not accept any payment. This manager is an absolute disgrace and thief.

The Worst and most Expensive experience Ever. Run from this company, they charge extra for anything and everything, their hired help is from [redacted] ( we waited 4 hours for help to show up after the mover placed the ad ) and they Still have no date for delivery of my stuff and it's been 12 days so far and could be up to another 7. ( that 15 day guarantee doesn't count weekends ). Unbelievably rude after they have your deposit-I really wish I'd have hired Anybody else. This company is Awful!

If you came here expecting a review out of the ordinary—a silver lining to the bleak reviews you must surely have seen already, then you are in the wrong place. Please take a moment to read this review. Like the others on the page, I hope it serves to steer you in a better direction and towards a better company.
E-Z Movers as an entity, from top to bottom, was a shining example of unprofessionalism, dishonesty, and callousness, with a “customer last” mindset.
The Sale: My first conversation with Greg [redacted] from E-Z was pleasant. He was honest, straightforward, and struck me as a man of his word. We discussed pricing, inventory, and estimated scheduling. He gave me his personal work line to call if I had any trouble, and assured me the move would be easy and pain-free. The sale was smooth—a well-rehearsed dance, fully practiced time and time again, a trap to lure unsuspecting customers. And it worked, the sale was made.
The Pickup: E-Z Movers arrived to my home in an 18-wheeler truck, but with only 1 man at the helm. For a cross country move, with two bedrooms’ worth of belongings—you do the math. What I had hoped would be a quick and easy process, immediately took a turn. With only 1 mover, I was forced to personally help him move my belongings onto the truck. I haven’t yet looked up minimum wage rates or union fees, but I can assure you, there was no discount for my service. Moving can be hard, I may have been able to look past this inconvenience had it not been for the absolute incompetence and bigotry spewing from the mouth of this mover—a direct representative of E-Z. The slew of racial jokes, comments, and statements barred no regard for anyone in his presence. The pure anti-Semitism and apparent hate for African-Americans made me want to cancel my order on the spot. My suggestion—if you find yourself in a position to pay this company for your move and you are not a white male, don’t. Go elsewhere.
The Limbo: Once the truck left our driveway, our belongings descended into a virtual limbo. Our original estimate of 10 days was quickly transitioned to the maximum 21 business day estimate. We were told numerous reasons at this point. First, our mover failed to turn in his portion of the moving paperwork, so our belongings sat in storage. Next, we were told our belongings were in Chicago one day, and California the next. We never did get a straight answer.
A Call to E-Z: At this point we were nervous. Nervous that our goods were stolen, lost, broken—it was impossible to truly know. I made a call to Greg [redacted]. As gracious as he was in the past, this time proved to be different. Not only was he unresponsive and generally unknowledgeable about the business he claimed to represent, he took an argumentative stance and chose to yell at me instead of assist me. I was shocked and appalled by his position and his words over the phone. He didn’t know where our things where, nor did he care. At this juncture, I chose to call again, but this time I requested to speak with a manager. Generally speaking, those in charge are generally more responsible—wrong again. This gentleman was even worse than Greg [redacted]. He yelled at me, yelled at my girlfriend, and told us to “get over it” and that our things will “get there when they get there.” We were stuck. They had our things and there was nothing we could do.
Day 21-The Delivery: Only hours away from calling the Department of Transportation and the Police to report a Grand Theft, our belongings arrived. Fuming from this already awful process, the delivery was fortunately easy and indeed a bright spot in this company. The man who delivered, Georgi [redacted], was quick, friendly, and didn’t charge extra. He got the job done in a degree which based upon the rest of this company, should elevate him to management. If there was anyone silver lining to be had in this entire process, he was it.
E-Z Movers is deceitful, aggressive, and overall—the worst moving company you can possibly go with. My advice, choose anyone but them. I hope this helps.

Initial Business Response /* (1000, 5, 2013/12/24) */
Mr. [redacted],
We denied your claims for the reasons listed in your conclusion letter. You immediately contacted you bank rather than filing a claim with us directly and when Natalia asked for specific information from you, you neglected...

to provide additional information.
Natalia's letter explains our stance and this matter. We maintain that services were provided as requested and disagree with your claims.
September 19, 2013
[redacted] N [redacted] Ave,
Chicago, IL - XXXXX
Re: Job No. XXXXXXX; Claim No. XXXXXX

[redacted],
The following are the conclusions reached by the Customer Relations Department in reference to the above mentioned claim.
Upon reviewing the documentation associated with your relocation the following has been noted from the bill of lading (contract) and other paperwork with your signature from the day of the move:
DELIVERY ACKNOWLEDGEMENT: Shipment was received in apparent good condition except as noted in inventory and services ordered were performed. Your signature attests to the validity of this.
Wall damage - Not notated/After observing the pictures you have provided me with, it is apparent that the damages on the wall to your staircase were made over a period of time by constantly either touching the wall there or by brushing up against it. The location of the damage is a place where people are constantly walking past since it is located right next to the staircase.
Floor damage - Not notated/ The floor damage appears to be nothing more than black scuffs from a black sole of a shoe which can be cleaned up with the right utensils.
Dining table (scratched) - Not notated/This damage seems to be pre-existing, and with you not notating it on any of the paper work from your move on the day of delivery we cannot be certain this damage was done by our employees.
Cabinet (broken legs) - Not notated/You did not send pictures of the damage as requested by the claims department. We cannot evaluate damages to an item if we do not have pictures.
Bed set (lost screws) - Not notated/Everything that was in your shipment was delivered to you with your signature to attest to it.
No documentation of damage was noted anywhere on the job paperwork. Although we regret the circumstances of your claim, we must deny any and all liability for the above-stated reasons.
Thank you for using E-Z Movers for your move. We appreciate your patronage and our main goal is to satisfy each and every one of our customers. We realize that the circumstances of your move were less than perfect so please accept our sincere apologies.
Sincerely,
E-Z Movers, Inc.
Sincerely,
[redacted]
EZ Movers
Final Consumer Response /* (4200, 11, 2014/01/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
well I didnt know that u have to be a lawyer to get service from your company? cuase all the paper that u made her signed are too small and besides she does not speak english but that does not give ur company to take advanteage of any consumer . and why didnt your sales people advise me that make sure read before signing any paperwork? cuase I think ez move are deceptive business practice. but I still would like to know when you interviewed your employee did he tell you why did your company used my tools ? and he forgot the tools? also why did it took them longer than 1st time to finish the job? even though they had 4 men crew? cuase first time when I hired you was only 3men crew and it took them less time.. and thinking that if I have an extra 1 men job will be done quicker. but instead your company charged an extra hours I think ez mover should be banned from doin buisness in il. im in business too my self and doing business for last 12year. and one last thing about my gf signed is cuase I spoke with ur crew and told him about what she told me and he told me over the phone that just file a cliam . not knowing that ez movers dont stand behind the claims? which is very wrong.. so ez mover broke my furniture and made a hole in a wall also scratched my harwood flood and should be liable to repair it.
Final Business Response /* (4000, 9, 2014/01/15) */
We have already interviewed the employees who handled your moves and processed your claim.
Whoever signed your Bills of lading was responsible to take care of matters for you in your absence and the same responsibilities apply.
We do maintain our stance on this matter and feel we have the right to deny your claims.
Sincerely,
[redacted]
EZ Movers

Initial Business Response /* (1000, 5, 2014/08/05) */
[redacted],
In your confirmation we addressed the possibility of a shuttle fee. Page 5 of your signed confirmation states the following:
" Accessorial services:
- All locations outside of the Chicagoland area must have...

trailer access to avoid additional shuttle charge.
- Shuttle fee is $75.00 per 100 cubic feet of goods plus the truck rental fee. (to be determined at time of move).
Not including moves to or from the following states : ME, NH, VT, NY, MA, CT, RI, PA, NJ, DE. (See below for
details regarding moves to or from states previously mentioned)
- In any case that the distance from the movers' vehicle to the door of your residence is more than 75 feet there
will be an additional long carry charge of $75.00 per 100 cubic feet of goods.
- Shuttle/Straight Truck fee will be charged at a flat rate of $175.00 for the following states : ME, NH, VT, NY,
MA, CT, RI, PA, NJ, DE. (Long carry fee charged separately, if necessary.)"
It is understandable that you would like to know the final cost prior to delivery. However, we cannot always determine the cost of the rental truck until we are in the area. Typically the office rents same day of delivery.
What we can do in the future is to charge a set rate in advance. It may be inaccurate and if the service is not required, we would refund you.
I am happy to send you a gift card toward a future move if you would like to stick with EZ Movers. Please email me at [redacted]@e-zmovers.com if you would like one.
Sincerely,
[redacted]
Customer Relations
Initial Consumer Rebuttal /* (3000, 7, 2014/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their response was predictable and I had already agreed to what the contract said in my complaint. My point was that if a semi is not allowed in to downtown [redacted] per the police, it should be their responsibility to know those things when I ask for a full and firm quote. They are supposedly the professionals in nationwide moving. I had made it very clear up front that I would not be there for the unloading and thus I wanted to make sure that I had paid 100% upfront of what they would charge me. They way they handled this extra charge by holding the goods as ransom and causing me to leave my wife at the hospital, where I was at the time, to get to a fax and fax them my permission for the extra charge right there and then showed a real lack of concern and very poor customer service!
Secondly, I also made the point in my complaint that 5 out of 10 boxes delivered to me in [redacted] were severely crushed. Upon inquiring about their procedure for checking boxes in and out of storage I have gotten no reply! My boxes were stored in their warehouse for about 30 days.
Final Business Response /* (4000, 9, 2014/08/06) */
Mr. [redacted]
I am very sorry to hear about the circumstances of your move. Unforutnately I cannot provide any discounts on the shuttle charges.
If there is anything broken inside of these boxes you claimed are crushed, please file a claim with Natalia. Send the attached from to [email protected].
Sincerely,
[redacted]
EZ Movers

Initial Business Response /* (1000, 5, 2014/02/11) */
Ms. [redacted],
I understand how weather underground might seem a great source for retrieving weather conditions. However, I always get my weather information from weather.com. Specially take a look here:...

http://www.weather.com/weather/monthly/XXXXX?month=-1. I also have dug my car personally out of a couple of feet of snow throughout [redacted] 2014 and all of my neighbors are unable to take down their decorations from Christmas still because of all of the FROZEN snow in our area. I live 10 minutes from our warehouse. Your stating that we are using this as an excuse is completely false. All of our shipments have been delayed because of this bad weather and the effects on our equipment. Our agents and drivers have had multiple issues with their trucks because of the weather. Please do check your Bill of lading in section 1(f) where it states: "The carrier or party in possession shall be liable...EXCEPT loss, damage, or delay caused by...Acts of God" and section 2 where it states: "The carrier shall not be liable for delay caused by... mechanical defect of vehicles or equipment". In the email that you are referring to, we mention that we are not responsible for weather delays as well. I know this has been a long wait for your goods, but we truly do not have any other options. Delivery is almost complete. We have offered $75.00 compensation to you and will stand by our offer. Please see the supporting documentation here. We will require for you to pay at delivery in full for services requested by you. A discount can be provided if you sign and return the release and will have to be refunded via a refund to your credit card. No further discounts will be offered. Also, I have taken a screen shot of your pickup address. I attached it here. The area is not developed in this snap shot of the area. However, the plot of land where your parents' home sits is significantly set back from the main road and would not support a semi-truck. There is also no exit for the semi if he did pull in. You also authorized the long carry fee on a separate long carry form and the Binding Estimate. You may end up paying additional fees if there is no access for a semi-trailer at delivery. If you refuse to pay the remaining amount on your contract, we will be forced to take possession of your goods and place your items in an area storage of our choice or take your items back to Skokie, IL.
Please pay at delivery in the form of cash, cashier's check, or postal money order.
Please see the attached documents and understand that our offer of $75.00 is final and is a Good [redacted] gesture because we are not liable to compensate for weather/mechanical defects.
Sincerely,
[redacted]
Customer Relations
Initial Consumer Rebuttal /* (3000, 7, 2014/02/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
22 days is excessive to deliver my goods, even with a a few days of snow. Also[redacted] you orginally told me it was due to cold, not snow. Changing stories? I would like a refund of the $170 long carry fee. My parent's front door to wherr the truck was was 30-40', this was a fraudulent charge. Additionally, [redacted], EZ Movers said he would give me a discount per day late. I will accept $75 x 7 days late.
Final Business Response /* (4000, 12, 2014/02/21) */
Ms. [redacted],

Please see the attached signed release regarding this case number.

Thank you and have a nice evening.


Sincerely,
[redacted]
Final Consumer Response /* (4200, 11, 2014/02/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What was the discount [redacted] said I would get? He said for every day late I would get a refund.

I'd like to extend our sincerest apologies for the client's dissatisfaction regarding the damage claim conclusion. We take every precaution to minimize and try to prevent damage from occurring, unfortunately in this case some...

damage still did occur. The claim conclusion was based on the contractual agreement and Mr. [redacted]' elected coverage. During the estimation process Mr. [redacted] was given multiple coverage options; standard valuation protection at extra cost to him, full replace value protection for an additional charge, or insurance through an outside third party moving insurance provider. On the day of the move, Mr. [redacted] elected the standard valuation option releasing his goods at $0.60 per lb per item. The claim was concluded and compensation was offered based on this coverage. I'm sorry that Mr. [redacted] feels this is insufficient, however, we must politely maintain our current position on this matter and leave the offer as is.

Initial Business Response /* (1000, 8, 2015/08/17) */
Case #XXXXXXXX
Response to complaint:
Customer mattress was left behind on the truck at the time of delivery.
Once the customer called in to inform me that the mattress was missing, the matter was looked into and the mattress was...

located.
Customer was informed we will be delivering the mattress the following day. Please look at the attached documents, you will find a signed delivery work order for the delivery of the mattress.
Sincerely,
[redacted]

Customer Relations
E-Z Movers Inc.
3400 Oakton St.
Skokie, IL XXXXX.
Phone: XXX-XXX-XXXX ext. 212
Fax: XXX-XXX-XXXX
[redacted]@e-zmovers.com
Office Hours : Monday - Friday 10AM - 5PM

Initial Consumer Rebuttal /* (3000, 10, 2015/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept EZ Mover's response as they have not reimbursed me for the amount I paid for delivery. I paid for a service in advance that I did not receive, in fact I ended up without my property for over a month. I am requesting that I be refunded for a portion of the cost of my total move. I also repeatedly called EZ Movers and my calls were ignored. I feel their response did not honestly reflect how they handled the situation. If they want a satisfied customer, they will reimburse me for a portion of the cost of my move.

Many items were damaged and boxes were not delivered. I documented all the damage in addition to the items that were not delivered. I even found a box that was not mine at all but someone else's in another state. I documented all of this and submitted this for claims and they denied all findings saying all damage happened previously to moving it and that all boxes were delivered.

I have all my documents and pictures, they have nothing! These are the facts.

Never use this company again. I will look at what I can do legally at this time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   However, I would like to clarify a few points.  I already stated my count of items was not accurate; however, per the packer who works for E-Z Movers, the move coordinator should have, but obviously did not, provide additional assistance in rectifying any inaccuracies.  My estimate was accurate to the best of my abilities; but my understanding of E-Z Movers' process is that the coordinator is there to assist the customer to help mitigate against this issue.  One additional clarification - the company's response is not a truthful depiction of what occurred.  I received the following email from E-Z Movers on 06/27: 06/27/2017 Dear [redacted],YVONNE,                                                                                                JobNum : [redacted]           We are working very hard to have your belongings delivered as soon as possible. Unfortunately, we're running behind schedule. Our dispatch team is considering all options available and will have your shipment out for delivery shortly. We apologize for the delay and any inconvenience this has caused. E-Z Movers customer service team will be contacting you once more information becomes available.
On 06/28, I called E-Z Movers wanting an update.  The responder's depiction that I was provided with an estimate of July 1 to 3 is not accurate.  I was told by Steven (manager) "around the 4th, give or take a day or two".  Any reasonable person would interpret that to mean anytime between July 2 and July 6.  After I got off the phone completely frustrated with the nonchalant attitude, my husband called back.  It was only with the second phone call that the estimate of July 1 to 3 was provided.  This begs the question that since I received the 06/27 email that I would receive an update once it's known, how come that information was not provided until our third call to the company on 06/28.  (I had called earlier in the day and was told I'd get a call back.  That didn't happen; so I called again.  Then my husband called.)  Further, the responder's statement of the 10 day window being an estimate is not how the delivery timeframe is described by the move coordinator or E-Z Movers own language.  The move coordinator indicated a GUARANTEED delivery within 10 business days.  And below is an email I received repeatedly.  Note the language that the last possible date of delivery is 06/28/17.  That DOES NOT give the impression the responder is attempting to portray that there was a bunch of latitude in the delivery timeframe.  Realistically, no one would accept not knowing when they would see all their worldly possessions again.  I'm accepting the company's response because I just want to move forward (hopefully with furniture); but it is very disappointing that there is an organization out there so lackadaisical in its approach particularly for a situation (i.e. moving across the country) that is already so stressful.  Thank you.Dear [redacted],YVONNE,                          Thank you for choosing E-Z Movers for your long distance relocation needs.            We have received your delivery request form and will start your delivery spread on 06/15/2017. Per our agreement, your last possible date for delivery is 06/28/2017. Once your shipment has been loaded on the truck and is en route, you will be notified via e-mail. We will also include our drivers name and phone number for your convenience. Feel free to contact him for any updates along the way.            Our goal is to complete the delivery as close as possible to your requested date and meet your overall needs satisfactorily. If you have any questions or concerns, please feel free to contact our main office and any one of our representatives will be more than happy to assist you.           Please note: Tips are appreciated but are NOT expected. Tipping is not mandatory and should never be an obligation, so please donâ??t feel obligated. Your complete satisfaction is more than enough. Thank you for your business. Sincerely,Long Distance Dispatch Center.E-Z Movers Inc. [redacted] 
[redacted]@e-zmovers.com   Sincerely,
Yvonne [redacted]

Initial Business Response /* (1000, 8, 2015/08/27) */
Case#: XXXXXXXX
After speaking to our sales representative Mr. [redacted] decided to schedule a move for a pick-up on 06/28/15 using E-Z Movers.
Once the move is in the process of being scheduled, the customer receives a...

confirmation letter via email which has to be signed prior to the move date. This gives time for the customer to go over all of the terms and conditions of the move.
The customer is presented with a few options they can choose from for their liability coverage.
1. Basic liability coverage of $0.60 per pound/per article.
2. Our full Value Protection plan
3. A third party insurance company of customer's choice.
When the movers arrived to the pick-up location in Chicago, Mr. [redacted] was once again presented with the confirmation (that was emailed to him on 06/20/15 & signed on 06/20/15 as well), the Bill of Lading and other documents she had to sign in order to proceed with the move which included information about her basic liability coverage.
Mr. [redacted] decided to go with our basic liability coverage of $0.60 per pound/per article even after other options were presented to him.
The shipment was delivered at the destination location in Irving, TX on 07/15/15 where Mr. Chitambaranathan was presented with ALL the documents once again in order to complete the move.
At this time the customer signed the Bill of Lading acknowledging that the shipment was received in apparent good condition except as noted on inventory, and services provided were performed. It is required to make notations of anything that is damaged and/or missing during the move in order to file a claim. Once the move was completed and Mr. [redacted] had a chance to go through his belongings, he did not make any notation of anything being damaged or missing.
Mr. [redacted] submitted a claim regarding his mattress and box spring. None of those claimed items were notated on the inventory as damaged or missing.
The customer signed 3 different (bill of lading & 2 inventory pages) documents acknowledging that shipment was received in apparent good condition with no notes made on anything being damaged.
The customer also packed his own mattress and box spring, there is no way to determine the condition of the mattress and box spring prior to the move since our movers did not handle the packing at all.
The claim was denied based on the fact there were no notation made on the inventory pages and/or the bill of lading and the claimed damaged items were both packed by the customer.
Please see all attached documents.
If further information is needed, please do not hesitate to contact our office.
Sincerely,
[redacted]

Customer Relations
E-Z Movers Inc.
[redacted] XXXXX.
Phone: XXX-XXX-XXXX ext. [redacted]
Fax: XXX-XXX-XXXX
[redacted]@e-zmovers.com
Office Hours : Monday - Friday 10AM - 5PM
Initial Consumer Rebuttal /* (3000, 10, 2015/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi [redacted], I appreciate your response. But your response is not appropriate to my complaint. My claim is about I am over charged with original estimates. Your response is about insurance claim. Please read again my complaint properly and solve this issue. I hope you have my inventory list from job number XXXXXXX and XXXXXXX to look into this issue.
I asked driver to measure total cubic foot after loading my household items to truck. But he refused to do that and he over charged me. I have his voice recording as he refusing to measure my household things. He did his manual estimates and overcharged me.
Thanks,
Final Business Response /* (4000, 12, 2015/08/31) */
Since the time of evaluating and denying your damage claim the customer was forwarded an email on 08/07/2015 with an attached customer complaint form.
The only way we can evaluate a customer complaint form is after it is submitted for review.
The customer has not contact me back wit filing a customer complaint for her the issues they have with the cubic feet charges.
A customer has to give us a chance to evaluate a claim in order to see if we can fix the issue.
Final Consumer Response /* (4200, 14, 2015/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I emailed you required document. Also in that email I attached you voice message from as he refusing to measure house hold things. I have another voice message as he shouting at my home, if needed I can send you that too.
Thanks!

The movers were professional and were very careful with my stuff.

I was amazed by their hard work and the communication was great. The final price was cheaper than what was quoted to. Overall, highly recommended.

I apologize for the client’s dissatisfaction with EZ Movers. We do everything we can to make the entire move process as transparent as possible. The policy regarding required notations of damage is not an EZ movers policy, but an...

industry standard policy. This policy is disclosed on page 11 of the publication, "Your rights and responsibilities when you move", which the client is a given an electronic link to download via email (sent to [redacted]@gmail.com on May 3, 2016 and a physical copy provided on the day of the pickup). Page 11 states, "...After the complete shipment is unloaded, the mover will request that you sign the movers copy of the inventory to show that you received the items listed. Do not sign until you have assured yourself that it is accurate and that the proper notations have been entered regarding missing or damaged items". While all reasonable efforts are made to prevent damage, sometimes damage does occur and in those cases EZ Movers issues compensation in accordance with the contractual agreement. In this case, a compensation offer was extended based on the weight of the claimed items at $0.60 per lb, which is the clients elected coverage, in the amount of $189.00. regarding the help hired from Craig’s list; it is common practice to hire additional labor as it is required for clients moving from one state to another. It is unreasonable to assume we can pack multiple movers into a truck traveling long distance for weeks at a time. For this reason, EZ Movers hires additional labor ONLY when necessary.
EZ Movers must politely decline to increase or reconsider the offer made. We maintain our stance in this matter as previously stated, with the compensation offer of $189.00.

Initial Business Response /* (1000, 5, 2015/06/12) */
Customer moved with E-Z Movers on 05/02/2015.
I was informed that Ms. [redacted] wanted to file a claim for some damaged items on 05/07/2015. Customer was contacted via email requesting to submit a presentation of loss form.
I received an...

email on 06/02/2015 from Ms. [redacted] regarding the claim. At this time she was informed that there was never a presentation of loss form or pictures submitted.
E-Z Movers will evaluate the claim once it is submitted to make sure the customers issues are resolved.

Greg and Kevin were awesome. They were efficient, friendly, and polite. They made the dreaded process of moving enjoyable. Great price, great team. Nothing broken and everyrhin handled with care. Will definitely use them if we ever move again

Initial Business Response /* (1000, 5, 2014/08/21) */
Ms. [redacted],
I was not quite allowed the opportunity to provide you with any information. I sent you a template about the delay because dispatch told me your shipment is delayed. We are not able to deliver your goods on the last date...

of your spread. I tried to inform you when the truck is leaving so that you would have a better idea of our ETA. We are leaving tomorrow. And anticipate arrival Monday - Tuesday. On the front face of the bill of lading states that we offer you $15/business day late. If we arrive Monday, you will be offered $15.00. If Tuesday, you will be offered $30.00. Because the compensation is dependent on the number of business days we are late, unfortunately we must wait for delivery for the offer to be made. You will have to sign an agreement to receive the compensation and it will be credited to your card.
You will have to complete your contract with us by paying the remaining balance owed.
If you remain dissatisfied with our services or the resolution to complaints, you may contact the American Moving and Storage Association. Please follow this link to do so after the move is completed: http://www.moving.org/content.asp?contentid=22
Sincerely,
[redacted]
EZ Movers

Chicago move June - Unprofessional Actions and Events carried out by movers:

The movers (Brian, Victor, and Alex) were extremely unprofessional. The below points will offer insight as to why. I'm hoping we will not have to involve the Revdex.com (Revdex.com), but I will if necessary. I've used them 3 times in the past, and I'm sorry to see that I, my friends and family will never use ez-movers again!

1. I only gave them a decent review at the end of the move because frankly I was frightened and wanted them to leave ASAP. This was by far the worst move I've ever had. We felt intimidated, disrespected, and scammed. They were acting like thugs and we wanted them gone.
2. Brian H. (the foreman) yelled (very loudly and angrily) at my neighbors to move when his truck was backing up. It's true he was getting frustrated being asked to move, but yelling at my new neighbors "Do you not hear the [redacted] beeping sound?! That means I'm [redacted] reversing." This was completely unprofessional, I could see spittle from his mouth as he was yelling at my new neighbors.
a. I literally had to "break up" this argument. Just grossly unprofessional.
b. I solved this issue by allowing him to move through the front rather than back. This helped to calm down Brian H.
c. Brian unprofessionally blamed his "flip-out" on being on the phone with his wife a few minutes ago and hearing his 2 kids crying on the phone. Unacceptable behavior.
3. At the end of the night, the foreman, Brian said around 11pm "Well, this is a lose/lose for me" because he was here late. This was not our fault and was grossly unprofessional.
4. After we grew concerned noticing that only 1 or 2 guys were doing any work at any one time, we noticed they went much slower, as if they were trying to stretch the time to the 7 hours re-estimate. I think this is exactly what they were doing.
5. One mover, Victor, was playing rap music loudly on his speakerphone while we were moving out. I cannot believe this is acceptable behavior from your foreman's point of view.
6. We had cleaning ladies over, one was young and pretty, and I could hear the guys hitting on her....saying things like "Hey, you need any movers?". Just weak and unprofessional behavior.
7. At the end of the night (Julia and I do not smoke), the foreman came back into our new condo to finish paperwork and brought with him a half-burnt unlit cigarette. This stank and was so unprofessional. We were offended by the smell and his brash attitude.
8. Had to argue with Brian to change the charge time from 4:45 to 11:45pm, to 4:45 to 11:15pm. I don't know why this was an issue, the clock said 11:15pm when they finished.
9. Window they gave me was from 1 to 3pm. Movers finally showed up at 4:40pm and only with one person, the other two were still eating.
10. After Brian, the foreman, finished his own bag of chips at our old place, he threw the bag right on the ground in front of my wife. He is lucky I didn't see this.
11. All 3 did nothing but complain all day. I 100% regret buying them all water and tipping each $20. Especially in light of the missing items (see below).
12. I called Brian the foreman about our missing box for help. He was NO help and simply said "I ain't no thief bro". He wasn't helpful at all, which isn't helping his case of innocence here.
a. He also then threatened to play my voicemail for his boss (left from before he called me back), which I encouraged him to since I have NOTHING to hide.
13. Brian, the foreman broke a light globe in the hallway and quickly admitted to it. This is one of the very few positive things I can say about our experience. It does go to show how careless they were with the furniture though. Nothing should have been broken, there was enough room.

Losses (Items that were moved by the ez-move crew, and did not arrive at the new place):
1. Perfumes
2. Our Jewelry
3. Bose Bluetooth Speaker ($255)

Total value estimate of loss: $2,500.00