F & W Media, Inc.

Dear Revdex.com - We called and left two voicemail messages for *** *** and sent an emailWe haven't heard back yetWe have however refunded her the full amount paid and stopped all future
billing.Thank you

Dear Revdex.com:
We have been in contact with this customer(She was emailed and
called by our customer service team within five minutes of receiving the forwarded Yelp message)
Her refund is in process (we're just waiting on the manufacturer to confirm the
deactivation of her serial)
and we will be able to refund her money todayWe are investigating the 800# issuesThank you

Dear Revdex.com - We have researched Ms*** account; she ordered a print subscription of the titleHer order went through and was charged on 12-29-To date she was mailed the Feb/March and April/May issuesShe does not have a digital order pending in our system or with ZinioThank
you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Revdex.com:
Our Customer Service team reached out to this customer earlier todayDue to
her dissatisfaction and also for the inconvenience that she’s experienced, we refunded her money in full
Thank you,
*** ***

Dear Revdex.com: On December 18th our team reached out to *** ***We refunded her ordersOne as a duplicate PO (the ebook and
one printed book were the same) and then the two books as being returned.The customer had sent three emails to WD and Interweave on the same date (11-29-14) at the same
time
(3:pm). Then on 12-02-14, she sent another one with the order
confirmation information. We responded to one on
12-3-14. She offered to send the Self-Publishing book out in exchange of
the mistakenly ordered ebook. Then *** closed the other tickets as
duplicate ticketsShe apologized for not getting to her in a reasonable
time and explained that once an order is placed, we are not able to change
it. She further explained that if she didn’t want the books to refuse
them and she would issue the refund which we didThank you

Dear Revdex.com - As a member of our Sky & Telescope newsletter list, Ms*** received the beading-related email in errorAn error that we have safeguarded will not happen again; the wrong distribution list was chosen for the beading-related errorMs***, nor anyone else on our Sky &
Telescope list, were not charged $for a beading courseThe Sky & Telescope newsletter received an email approximately hours after the mistake to inform them that their cards had not been chargedWe apologize for the confusion and inconvenience and will look into why she hasn't been contacted directlyThank you

Hi *** ***, First I would like to say im sorry you are having issues with your *** *** You purchased this *** *** two and a half years ago on 7/23/ Since then you have driver over 30,miles per our records I have looked through our service
records and in the last 30,000+ miles that you have driven the vehicle it looks like you have brought the vehicle three times for repairs Most recently for an axle repair on 1/20/15, next for a check engine light on 6/30/14, and the first time was for a brake repair on 3/3/ The axle and brake repairs were performed successfully without further problems per our records and the check engine light visit looks like the work was declined, not performed, or a goodwill service as there was no charge Your purchase price was $12,not $18,000Please let me know what agreements were made that have not been honored and I would be glad to review Here at Car Credit Nation we get everything in writing prior to the delivery of vehicle so I can obtain copies of your paper work for you if you would like Like we talked about earlier this week we would be happy to look at your vehicle for you if you brought it to one of our service facilities in Falls Church, VA or Winchester, VA Unfortunately we do not offer any towing service and your year extended service contract has now expired so any repairs would be at your expense I would still be happy to diagnose your problems and give you the best deal possible.Thanks,Chris M*** JrVice President Car Credit NationOffice: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The check was cut on Thursday January 22nd and mailed to *** *** from our Cincinnati, Ohio office*** *** our Customer Service Director (***) is looking into thisFor now I think we need to wait to see when the physically arrives to himI hope that’s helpful *** ***

Dear Revdex.com -
We investigated this issue and will be fixing the link ASAPWe are refunding the customer's money in full and will provide the proper link when the issue is fixed
Thank you,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
If *** *** *** has been reporting my credit , then why does it show that I've only paid $towards the car when I had a down payment of $When I contact *** *** *** about my issues with credit they direct me to ***I've spoken to *** and they have repeatedly said that I need to go through *** *** ***No one has given me a solid answer of what I should do or why this problem is happeningWhy should I pay for something when I was not notified during the signing of the car & the problems are not on the *** ***I feel as though there is some type of scandal or scam going on behind closed doors and I need them solved.
Regards,
*** ***

Dear Revdex.com -
My Customer Service Manager *** called the customer on 10/to apologize and we are looking at the automated system to learn how this happened
Thank you,
*** ***

Dear Revdex.com: We have refunded *** *** and stopped future billingShe had two separate accounts in our system in error - two different spellings of her email address which may have attributed to the error of two accountsThank you

We have identified how the email referencing *** *** order details for order #*** was incorrectly sent out to *** ***. The request for a receipt for the credit card charge was initiated by the customer and we had an individual go into our *** *C account to manually send the email copy of the receipt. It appears that a representative inadvertently clicked to send the order information for *** *** to *** ***. This incident was not a system error, rather a human error. We have identified that this occurrence has not happened again and we have used this issue as a training tool for our entire team. Our customer’s information is of the utmost importance to us and we take protecting it very seriously. We completed a thorough review of our systems and processes to identify any weak points and corrected any that were found. We do apologize to *** *** for the very valid concern and also thank her for bringing it to our immediate attention
We value our customers and hope to prove to *** *** that we do provide best-in-class service
Regards,
*** ***
*** ***
Customer Service Director
F+W, a Content + eCommerce Company
###-###-####
***

Dear Revdex.com - We have contacted Ms*** and her money has been refunded.Thank you
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below:
I have emailed this company, I have left messages and they have not contacted me onceTheir response to you is a lieI received that email and they DID charge meBelow is the transaction details on my accountI demand full refund of the money they took UNAUTHORIZED from my bank accountI am appalled that they will not contact me and further more that they are denying they took money from my account
Type: Debit card Purchaser: *** * ***
Description: CHECKCARD *** *** - CONSUMER *** *** ** ***
Merchant category: Direct Marketing - Continuity/Subscription Merchants
Merchant category code:***
Expense category: Mail Order/Telephone Order Providers
Hide additional information for activity type debit cards -CHECKCARD *** *** - CONSUMER *** *** ** ***
Edit Description
activity type debit cards
status type icon cleared
ClearedSelect to mark activity type debit cards -
CHECKCARD *** *** - CONSUMER *** *** ** *** as Reconciled
-
Notice how my account says cleared? This transaction has cleared and they have been paid by my bank
Thank you for your help in this matter
*** ***

*** ***,We have requested a check to be mailed to you on 01/07/The check should be arriving any day nowThank you for your patience.Regards,***

Dear Revdex.com: Our customer service team reached out to this customer this morningShe had three items and two were downloadables. One of them is available in DVD format. We left her a voicemail explaining that to her and also replied to an email she sent directly with the same info and
downloadable instructions and also offering to send her the other DVD if she wishes.Thank you

Dear Revdex.com: We have contacted Ms*** and refunded her moneyThank you