F & W Media, Inc.

Dear Revdex.com - here is the exchange we had with this customer; she may need assistance from youThank you!
","sans-serif"border:none windowtext 1.0pt
padding:0in">*** Wednesday 10:
Hello, (***?)
I am here to apologizeI have figured out where the charge from
you have come fromI know now that I did purchase something from you but did
not recognize the charge name it came fromWhat do I need to do with the Revdex.com
about this to show that the whole thing is resolved?
Apologies for any problems I may have caused
***
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*** *** Jan 09:
Hello ***,
I left you a voice mail this morning at 9:amI wanted to
speak with you to verify the $charge that is being made to your credit
cardPlease call us or respond to this email with a description of what the
transaction is sayingWe would like to get this resolved for you as soon as
possible
Thank you so much
***

The $down payment was received by Car Credit Nation Car Credit Nation is the dealership and did not finance the vehicle therefore there would not be a trade line from Car Credit Nation on her credit *** *** *** has confirmed that they reported credit to the trade line the months of April through August and reported it as a transferred account in September *** *** *** will direct you to call *** if you are having credit reporting issues farther than what was reported April through September as the credit trade line now belongs to *** The vehicle was originally financed by *** *** *** and *** *** *** transferred the contract to *** Per the written contract signed by *** ***, *** *** *** has the right to do this *** *** purchased the vehicle from Car Credit Nation, Falls Church location, in April That location merged with Winchester at the end of August If she purchased a service contract and it is still in effect by mileage and time, that contract is effective and can be serviced by any mechanic that will take the Assured Vehicle Protection Contract, as well as she has the option to contact the Car Credit Nation service department in Winchester *** *** indicates she received a *** *** so I am not sure what she is indicating she was not notified of during the signing. The vehicle was originally financed by *** *** *** and *** *** *** transferred the contract to *** Per the written contract signed by *** ***, *** *** *** has the right to do this *** *** *** has correctly reported her credit and *** *** has the option to contact the Car Credit Nation service department in Winchester, or take the vehicle to any mechanic she chooses

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint As detailed in the email exchange with F&W customer service below none of our *** accounts show a $credit from F&W. The credit was not issued to the account to which F&W has posted unauthorized charges. F&W now claims they are sending a check. We cannot consider the matter resolved until the check is received and the 21st of January passes without a new unauthorized charge from F&W.Thanks for your assistance in finally convincing F&W to address this matter*** *** (fw Customer Service) Jan 10:*** ***,
I sincerely apologize for the issue with your Writer's Digest
Tutorials subscriptionsI have refunded your account for $on the
*** card ending in ***I have contacted my supervisor to cancel the
monthly subscriptionThe yearly subscription will renew on 5/31/2015, you may cancel before that time if you'd like
My supervisor is looking into why this happenedWe are in the
process of switching to a new platform, so this error will not occur
againI want to personally apologize for the lack of customer service
you received from our company and promise that this will not happen
againIf you have any issues in the future, please feel free to contact me directlyIf we can be of further assistance let us knowRegards, *** *** *** Jan 11:
Thank you for your replyOur *** card ending in ***, on which a
monthly subscription to your tutorials was purchased some time ago, was
compromised and cancelledThe $refund you mentioned does not appear
on any of our *** accountsMonthly charges which were never authorized
have been made to the *** card used to purchase an annual subscription
to the tutorials in MayThat card, ending in ***, has been charged
$on the 21st of each month since June Please make all refunds
to that accountWe disputed charges for June (Reference ***), July (Reference ***), August
(Reference ***), September (Reference ***),
October (Reference ***, November (Reference ***), and December (Reference ***)
with ***They issued a $credit for charges from July, August,
September, and October but indicated that the "statute of limitations"
had expired on the June charge of $*** has not yet acted on the
November and December charges so, at this point, F&W owes us $We appreciate your attention and hope that this can finally be resolvedThanks *** *** *** *** (fw Customer Service) Jan 11:*** ***,Since that card has been cancelled, we will issue a $refund via checkThe check will be made out to:*** ***
*** ** *** ***
*** ** ***You should receive the check in 2-weeks.If we can be of further assistance let us know.Regards,***
Regards,
*** ***

*** ***, I did some research and found we could not register your vehicle because you have personal violations and/or fines that need to be resolved with the Motor Vehicle Administration prior to your vehicle being registered. These violations are between you and the state of Maryland.
We have no ability to gather any further information about these personal violations We have already titled your vehicle for you and the following fees have been paid.Already Paid:Sales Tax $479.70Title fee $100Lien Fee $20Total - $599.70 What still needs paid:Registration Fee - $101EMS Fee $34Total - $135That being said I have options for you to get your vehicle registered.#1 We can process your registration and provide your license plates once your personal violations have been resolved with the Maryland Motor Vehicle AdministrationBy us getting your tags you would not have to pay anything further out of pocket for the registration fees.#2 You can get the vehicle registered on your own. Once the vehicle is registered and you can provide us with a receipt, we would be able to provide you with a reimbursement check same day for the following: (Registration Fee - $and EMS Fee - $34) #Since your registration fees were financed within your auto loan, if you wish to be reimbursed prior to getting the registration completed, we can apply a credit of $to the principle balance of your loan today At that point we would no longer be able to assist you in obtaining tags.Please advise on how you wish to proceed

We are sorry to hear you are having mechanical issues with your 2006 [redacted].  I have reviewed your issue and have found no reason to believe we have damaged your vehicle.  Your ignition coil has failed and causing your vehicle to run poorly.  An ignition coil is a very...

common part to fail.  It is actually considered regular maintenance to replace your ignition coils and spark plugs after a certain mileage.  The wheel bearing replacement has nothing to do with your ignition coil.   Neither did the observation of your cooling system.   Your vehicle was monitored by camera the entire time it was in our facility and I would be happy to share the recordings with you while your vehicle was in our shop.  Please feel free to contact me at any time to get this resolved.Chris M[redacted] JrVice President[redacted]@carcreditnation.com###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, HOWEVER, it's 8-6-15 and I have yet to receive anything from them. How long does it take to write a check?! This whole this transpired roughly 3 month ago.
Regards,
[redacted]

[redacted],  We are sorry so hear about the number of inconveniences you have endured since purchasing the Toyota from Car Credit Nation.I reviewed the entire mechanical situation and here is what I have found.The vehicle was purchased knowing it had a check engine light and that Car Credit...

Nation would assist in getting codes p0101 and p0330 repaired if they came back on. 03-16-15 - The car was originally returned for service  for the check engine light. It had both codes documented from the purchase date. (p0100 and p0330). The vehicle was diagnosed and parts were ordered that would not arrive the same day . 03-23-15 - [redacted] brought the vehicle back to install the ordered parts.  Knock sensors and mass air flow sensor.  Car Credit Nation completed both repairs at no charge to the customer. 03-28-15 - Customer returned with a check engine light again and a complaint that the vehicle shakes at highway speeds and when braking. Check engine light was on for a  emissions vacuum leak which is a completely different code from what was originally repaired. We explained that the check engine light could be a result of a bad gas cap or the gas cap not being tightened all the way so the light was cleared and told customer to advice us if light comes back.   A front caliper was causing the vehicle to shake when braking.  Car Credit Nation replaced both front calipers and front brake rotors at no charge to the customer once again.04-29-15 - The vehicle returned to the service department because the check engine light did return and she couldn't pass emissions. the codes in the car this time were p0440 p0446 p0500 p0420 The first two codes were for the gas cap and a vacuum hose which was cracked.  These parts were replaced at no charge. The third code we had was a vehicle speed sensor in which it was not malfunctioning at that time.  Code was cleared and was not seen again.The fourth code was due to a exhaust leak. Exhaust systems are always checked during safety inspections prior to sale so the customer was charged for the exhaust repair of $187.50. We also completed the emissions test for her.During ALL of the above service visits NONE of the parts replaced were actually covered under any warranty or service contract.  These were good faith repairs performed by the dealer for the customer.   From what I can see we have gone above and beyond what was required.Car Credit Nation is not responsible for your registration fees.  Unfortunately we can only reimburse you for what was paid which was a 1 year registration.  If you want two years you can get the vehicle registered on your own and be reimbursed by Car Credit Nation for what was paid through your retail installment contract.Unfortunately there is not an option to return your vehicle or Cancel your Retail Installment Contract. That being said you are welcome at any time to bring the vehicle in as a trade to purchase another vehicle.   We would need to start by appraising your current vehicle.Thank You,Chris M[redacted] JrVice PresidentCar Credit Nation

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]---Consumer notified Revdex.com that the refund was received and to close this complaint.

Revdex.com:
The company issued a full refund which is wonderful. However, I wish they would revamp their website to allow customers more control over how they are subscribed or unsubscribed.
Also, it would be nice if they at least gave some advance notice that billing was about to occur. Every other major business doing online billing that I've dealt with provides that courtesy.
 
Otherwise, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Revdex.com -
We contacted MsStambaugh on April 7th to
let her know why the
course was unfortunately canceled and she had been refunded her $Thank you

[redacted]You state that you "were told by somebody in management that if your car ever broke down before the loan was paid off, there would be some kind of assistance whether it be mechanical or financial being that they also owned the loan company at the time"Unfortunately we do not have a "he said she said" policy.  Here at Car Credit Nation we document everything that is promised on both sides of the agreement.  If there is anything that was promised to you, documented, and has still not been fulfilled, please bring that to my attention so I can make sure you are taken care of.   Thank YouChris M[redacted] JrVice President Car Credit NationOffice:  ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is marginally satisfactory to me.   No additional unauthorized charges have been made to my credit card and, 16 days after it was promised, a check was cut and finally and was received by me yesterday, 21 days after it was promised.  Assuming the check clears we can consider this resolved.  No explanation has been offered as to why these unauthorized charges were made in the first place.  Thank you for your help.  
Regards,
[redacted]

We are reaching out to the customer and will be refunding their $20.00 for the course. Thank you,[redacted]

Dear Revdex.com - We contacted this customer on 8/31/and apologized for the inconvenienceHer subscription has been cancelled and she was refunded for the two payments (July 16th and August 16th)
Thank you

Dear Revdex.com -Our team sent a replacement order to Mr[redacted] on July 28th; our tracking system shows it was delivered on July 30th.Thank you

Revdex.com:
First thank you so much for your assistance.  I did in fact gain access to...

the other class I'd paid for today.  I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I cannot accept this response until we receive the check and establish that no new charges are being made to our credit card.  The earliest possible date when this might occur is 1/21/15.
Regards,
[redacted]

Dear Revdex.com - We contacted this customer on Friday, May 22nd. We apologized for the missing shipment and sent a replacement via UPS which according to tracking should arrive on June 1st. We have not heard back from the customer, but hope this will be acceptable. Thank you

Dear Revdex.com - Our Customer Service Department processed a refund of [redacted] $on Saturday, October 25th, and cancelled his membershipThank you - [redacted]