F & W Media, Inc.

Dear Revdex.com - This post live webinar email Ms. [redacted] received was inadvertently sent out to the wrong mailing list. It was sent to the Sky & Telescope customer list of which Ms. [redacted] is a member. We did send a subsequent follow-up and apology to the Sky & Telescope list to inform customers...

of the error. Ms. [redacted] was not charged for this webinar and there is no identity theft involved. Corrective action has taken place to ensure this doesn't happen again. We checked our 800# logs and email database 10 minutes ago, and have no contact from Ms. [redacted]. The team is reaching out to her directly to find out what number exactly she was dialing. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
8/11=Customer called to say she has not received the promised refund. She is inquiring as to the status of the refund. (11:45)
Regards,
[redacted]

Dear Revdex.com - Our customer service team sent Ms. [redacted] the pattern on May 14th. We hope she has received it already. We apologize for any inconvenience. Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
In reference to complaint ID [redacted]: I have not received the book. I received an email saying it has finally been mailed to me. I will wait some time to see if I indeed get it. If I don't, I will submit another complain. Anyways, I am still not happy with the fact that this company failed to communicate the shipping delivery of the book and were not able to answer 3 emails, until I wrote a complain to Revdex.com. Most likely will not buy from them again, and certainly, will not recommend them. Thank you kindly for your help.   
Regards,
[redacted]

Dear Revdex.com - We have contacted Ms. [redacted] and let her know we have refunded her $25.00. Thank you.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:From: [redacted] <[redacted].com>Date: Mon, Jul 18, 2016 at 11:25 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[email protected]>I have read the reply to my complaint against Car Credit Nation. I disagree with their response regarding my issue. As I stated in my complaint, when I drove my vehicle to their service center to have the wheel bearing repaired, my car was running fine. ( no missing, stalling, sputtering, etc.) I received a call at approx. 10:30 am the same day I took the car in. I was told the car was taken for a test drive to see if the bearing needed replaced, and if the temperature gauge would rise to an overheating level. I was told at that time that the bearing would be replaced, and the cooling system was working properly. At 2:30 pm the same day, I received another call. The person I spoke with, said the bearing had been fixed, but that that they encountered another issue. The number 4 ignition coil also needed replaced. I get that replacing spark plugs is a regular maintenance procedure, but within a time span of 4 hours, my car went from running normally to somehow being damaged. I'm not buying their story. I took my car to another mechanic and had the coil replaced. Car Credit Nation mechanics will never touch my car again. Furthermore,  I will not recommend anyone to purchase a vehicle from their business. I should have paid better attention to the bad reviews I read on their website before I purchased a car from them. There certainly is a truth behind the phrase: "buyer beware". Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Revdex.com: Our Customer requested a $25.00 refund; we issued a refund to their
[redacted] card today. Customer also requested an apologize and explanation of procedures.
We have emailed both the husband [redacted] and his wife [redacted]
since they both contacted us independently. Thank you.

We will be reaching to the customer and make sure that we stop sending the magazine.  We will also apologize for the inconvenience we have caused her.Thanks,Tim [redacted]Tim [redacted]Customer Service Director | F+W Media###-###-#### | [redacted]

Dear Revdex.com –
We have spoken with Ms[redacted] and have apologized for the confusion and identified the $
order charged to her cardThe charge was for an order Ms[redacted] placed in
DecemberThe product was on back-order and just released hence the timing of
chargeThis $charge was not related to
the Beading Email she received in error instead this was for a valid order she
placed in our Sky & Telescope storeWe do apologize again for the confusion! Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  My 25.00 was finally refunded and I received my two books I ordered today.  So my business with them is now concluded and I am satisfied with the final outcome
Regards,
[redacted]

Dear Revdex.com - Mr. ** will be receiving a refund by check for $167.98. We requested this from our Accounting department on 07/24/2015. They approved the check request on 07/28/2015. It will take no more than 2 weeks for Mr. ** to receive the check at:[redacted] Our rep also...

contacted him on 07/21/2015 informing him of same via email - text below. Hello [redacted],I sincerely apologize for those duplicate charges on your account. We have issued a refund via check in the amount of $167.98. It will be mailed to:[redacted]If we can be of further assistance let us know.Regards,[redacted]Thank you

Dear Revdex.com:
We have searched our records and have no
record of a call from Mr[redacted]We reached out this a.mand left him a voice mail; as well as sent him his DVD two-day service, as requested
and replied to his emailThank you

Dear Revdex.com: Unfortunately due to a technical error on the site, the product in question was listed at $0.00 pricing instead of the accurate price which retails for more than $200.00. The customer placed a total of three orders for the incorrectly-priced kit: two in her name (one for 1 kit which...

shipped without charging, one for 25 kits which was rejected and deleted), and a third for 2 kits with a different name, [redacted], using the same card.  We have no knowledge of why the credit card provider cancelled her card and have not been contacted by them. Ultimately her first order did ship for the wrong price: $0.00. She was not charged for it. We do have a policy in place on our website in the case of technical errors like these. Pricing InformationAll prices on this website are subject to change without notice. While we make every effort to provide you the most accurate, up-to-date information, occasionally, one or more items on our website may be incorrectly priced. In the event a product or service is listed at an incorrect price due to typographical or technical error, or error in pricing information received from our third-party partners, we reserve the right to refuse or cancel any orders placed for a product or service listed at the incorrect price. [redacted] Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please...

contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] ---11/5/15 -- Consumer called. Someone from business said they are refunding the $32.00. Consumer considers this matter resolved.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this does not resolve my complaint.  
An apology does not guarantee that my personal information wasn't sent out to unauthorized individuals.  They did not address/advise that the problem had been resolved.  Personal information is a very important and private issue that F+W Media seems not to take seriously from their response.  An apology does not meet the standards of finding the problem and letting me know that my personal information is not floating around in cyber space.
Regards,
[redacted]