F & W Media, Inc.

Dear Revdex.com - Our customer service representative contacted the customer last week and emailed his login/password instruction.  We also extended his subscription at our cost to apologize for the delayed response. Thank you

[redacted]I am sorry to hear you did not have an exceptional experience at Car Credit Nation.  As far as you receiving the wrong vehicle at delivery,  when you purchased you had test driven both vehicles.   Within our 48 hour exchange policy window you returned and requested to...

exchange the vehicle you had originally purchased.  The vehicle you originally drove off the lot was not a mistake.   Since you were within that 48 hour window we allowed your exchange.   Since then you have voluntary surrendered your vehicle and have been offered a settlement agreement.  We have not heard back from you yet.  Please let us know if there is anything else we can do for you.Thank You, Chris M[redacted] **Vice President Car Credit NationOffice:  ###-###-#### "We Deliver More Than Just Cars."

Dear Revdex.com - I am responding again to share the follow-up for this complaint (not sure if this is a new complaint as I responded on July 9th). Our Customer Service team contacted Ms. [redacted] and delivered the free patterns on Thursday, July 9th. Thank you!

Dear Revdex.com - My Fulfillment Manager researched this with our third-party vendor (our provider of subscription services). They were mistakenly holding Ms. [redacted]' refund. The full refund instead will be processed today in the form of a check to be mailed to Ms. [redacted]' address on file. We apologize for...

the frustration and delay surrounding this and will work with our third-party vendor to find out where this breakdown in communication occurred. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  They acted quickly once I posted a negative Yelp review saying that I was unable to get a hold of anyone. Then they swiftly processed a return for me. 
Regards,
[redacted]

Dear Revdex.com - Our Fulfillment Manager looked into this issue and has confirmed that Ms[redacted] refund will post by end of tomorrow (11/6/15) if not soonerWe have also marked the account so no further mailings and promotions will be sentThank you

Dear Revdex.com - The book ordered by the customer was not
published until August 20thIt shipped from our warehouse to him on August 21st; he should have received a shipping confirmation emailOur representative Suzanne contacted him earlier today and apologized for the lack of response to his emailWe do apologize for the lack of response and it will be looked intoThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Revdex.com - We contacted Ms. [redacted] on Thursday, May 7th and gave her detailed instruction on how to access the site with the bonus content related to her purchase. Thank you!

We processed the refund on 7/27 for the full amount of $149.90.  She will be receiving a check which will be printed today, 8/14/17.  I apologize for the delay.Have a great weekend.Tim d[redacted]

Dear Revdex.com: Our customer service team issue a refund for the full amount this morning January 6thOur customer expressed she was satisfied with the outcomeThank you

[redacted] purchased the vehicle from Car Credit Nation in Falls Church on 04/09/2015.  Her contract was financed by [redacted].  The Falls Church location merged into the Winchester VA location at the end of August.  If I understand the complaint correctly, she has stated...

that it is not showing up on her credit report.  The trade line would be reported from [redacted], LLC and not Car Credit Nation.We are affiliated with [redacted] and I have been able to confirm the trade line was reported in April through August of 2015 as an open current account with [redacted].  In September 2015 it was reported as transferred to another lender due to [redacted] transferred the account to [redacted] Finance, LLC.  We are not affiliated with [redacted] Finance and she would need to contact them at ###-###-#### if she has any issues with credit reporting from them.She also mentioned in the complaint she was having some problems with the vehicle.  The Winchester location does have a service center and she can contact the service center at ###-###-#### option 2.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Mr. M[redacted] has made it clear, very clear, how helpful he is to his customers. I don't have a problem with this company robbing people through contracts, but I do have an issue with them being disloyal and unprofessional. It is CLEAR that there will be no solution through the Revdex.com. Mr. M[redacted] claims they don't have any "he said she said" policies, however they do run a business based off of said lies between the sales reps and the consumers. Mr. M[redacted], is it he said she said when your sales reps are slipping scathing lies through their teeth when trying to sell a car? My sales rep told me that my car had an auxiliary port which come to find it never did. No big deal, but to me, without he said she said situations, no one would buy your cars!! Is every single conversation over the phone documented? If so, please provide proof. If not, I stand to correct you that there are some he said she said things going on behind the scenes which are purposefully not documented because, well that would mean CCN would have to stick to their word (which they clearly can't be bothered to). From the point of purchase, my mother was present and was inquiring of the price of the car. She was never told an answer, rather, she was haggled for 2 hours with a "we'll see" and "not sure yet". It is clear to me and anyone else who will read these messages, that CAR CREDIT NATION is not a company that stands by their word. Car credit nation is a company represented by a "VICE PRESIDENT" (aka I'm the owners son so I didn't actually qualify for the title, it was just handed to me when my father realized I wouldn't do anything else with my life) who cannot be bothered to use proper punctuation and spelling when writing to customers. Thank you Mr. M[redacted], for proving my point (in writing this time) of how little you care about your customers and how easy it is for you to take our money then push us as far away as possible. You have not ONCE, in these several messages, given me any type of solution. Rather, you have basically said "good luck, let me know if you want us to take more money from you." It is no wonder that your name is so tarnished you can no longer afford to keep your Falls Church location open. I wish your company the best in your future scamming and I also wish you the best in life, seeing as you really have such a prideful company at your leisure and you really seem to going far in life. The last part was sarcasm, in case you may have missed that!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  When checking my account this morning,2 charges  from 1/9 were gone. When checking a little later, there are now 2 new charges posted for today.Can the wrong account be deleted and the correct account remain active, and I be refunded the 2 additional charges that were applied. I checked with the account I log in with this morning, you and I both stopped the billing........I don't know what the other account is. I would be ok with remaining a member if we can get the billing fixed. I log in and use debbie[redacted] I am not sure what other account is being referred to. I still want my refund.
Someone can call me at ###-###-#### if this would make it easier.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted],  We are sorry to hear that your [redacted] needed mechanical repairs performed.  From the information I gathered it looks like your vehicle has been repaired and is in back in your possession.  The vehicle was towed in 6/1/15 after business hours to our...

dealership at no charge to you.   On 6/2/15 your vehicle was repaired by Car Credit Nation.  Our service department explained that the shifter was not putting the transmission in the correct gear due to a loose shifter linkage.  This problem was resolved and the vehicle was back in your possession the same day.   This repair was completed as a goodwill from Car Credit Nation at no charge to you.   As you stated in your complaint,  you are currently past due on your down payment which must be satisfied.   Unfortunately we do not have a return policy but you are welcome to have the vehicle to be appraised by Car Credit Nation at any time to see if you are eligible to trade or sell the vehicle.   Please let me know if you have any other questions on concerns.Thank You,Chris M[redacted] JrVice President Car Credit NationOffice:  ###-###-####

Dear Revdex.com: We refunded the customer for $25.00 on 11/23/15. The two books ordered were shipped on 11/05/15. We issued replacements on 12/04/15.Please let us know if we can provide any other information. Thank you.

Dear Revdex.com: On 11/18/our customer service team began the refund process for $
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We just confirmed the refund was processed on 11/28/Thank you and please let us know if you need anything else

I will accept their response because I do not think there is anything else I can do at this point. It will definitely affect any potential...

business that I would do with them in the future. What I asked for did not cost them anything, they could have emailed it. It was already something they had: I paid for the service, yet they did not even respond to my request. No answer, just simply ignored me totally. That is an example of VERY poor customer service. I will think 2 or 3 or 4 times before I purchase anything else, I will search out other sources first, and do business with those who have good customer relations.
[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]