Family Dollar

My mother purchased this product for safety reasons since she lived alone and was in her late 80'sThe device failed her 2x but I did not make any complaints, since I was with her the first time and the second time my brother found her after she had been on the floor for several hoursFirst time (Feb 2016), the alert button was not working and had to be replacedSecond time (June 2016) she was unable to use the alert button My complaint is also with customer serviceI called to discontinue the service since my mother moved to a nursing homeI was told they would put the billing on hold which, they did for months but resumed charging her after monthsI called customer service and was told I could not cancel until I mailed the equipment back I live in CA, my mother lives in TX My mother was charged for months Since I was not familiar with the contract, the customer service representative never explained the process adequatelyAll the customer service reps I spoke

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]They did finally send me paperworkI will have to see if it works in SaturdayThey claim that they answered my calls and texts which are liesI had to file this complaint to get them to return my calls and texts because they were ignoring them Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I am very disturbed with this responseThis response is not based on the factsWhen my husband and I came to the store that Saturday morning, only one person working there, when I asked if we can pick up the product in Spring, she firmly said "NO" she further said that it is their policy that we CANNOT RECEIVE any product because it was passed daysThe worker DID NOT gently remind us of anything and the worker DID NOT offer us anything for any compensationIn fact, I asked if there was anything that she can do for the product, I have paid, I DID NOT insist for the piin Spring, at that point, all I was asking for the product I have paidShe firmly said "NO." Then I asked if I can speak to the supervisor, she said that he was not thereI asked for his name and phone number, she gave me his name [redacted] and the phone number [redacted] However, when I called that number, it was her who answered the phone, she said that he was not there, and she did not know when he will be coming and that he comes whenever he please (uncertain time), then I asked her to have him call me, yet to date no one had ever called meThis is a statement of factsWe were not aware of their policy stated on the receipt, as I explained in my first complain that the receipt was in our truck which we do not drive that muchRegardless of their policy, the fact is that this business had received payment for something they never deliveredA wise and honest businessperson would deliver his obligations, regardless of any policies that he himself had created, which he himself can modifyWe are the people of faith and we do not lieAgain, this is a statement of factsWe are business minded people too, we understand the fluctuation of commodity pricesWe are not asking to bend backward for us or for a free productAll we are asking is a fair trade, for this business to fulfill its obligations Regards, [redacted]

I contacted JD Services for a small job in my older home last fall MrC [redacted] arrived on time and was professional and friendly He didn't disparage my questions or ideas and I felt comfortable working with himI accepted his estimate and the work went well, was completed in a timely manner and at the estimated costThe place was clean when the crew left I couldn't be more please with the workMrC [redacted] and his crew were respectful of me and my property I've discussed further projects in my older home with Jeremy and I'd recommend him to family and friends in a heartbeat!

this is the last respond, please understand when you took the car to the dealer they didn't confirm nothing, what has happen after that is behind our controlwe still offer you for the customer courtesy $100, otherwise our hands are tiedif you check your skid plate you see signs of scraps on one side it shows it was hit somewhere if that scrap was there after you left our shop the dealer should of pointed out to you obviously when you went to the dealer the first time they didn't confirm the noise nor did they point out the scraps on the skid plateI wish you guys luck please understand things happen in a split second, we could not blame somebody elsethank you so much

I am the manager of the Family Dollar Store, I tried to communicate with the customer several times but I could not reach herBut the complaint she filed usually would be handled with a return or exchange or money back if they have the receiptThe cashier she was talking about no longer works hereIf she would like her money back or exchange that would be fineSorry for the inconvenience

She complained about us with the Bureau of Automotive, they were in contact with us and couldn't find any fraudulent, misleading or over sale issues on their endthere for we can not help you guys further in this matter[redacted] Thank You

The Wireless Medical Alert company has harassed me without mercy for exactly eight months to this date of November 10,at 8:p.mTelephone calls, threatening letters of collection agency to secure equipment that I never received and told the Wireless Medical Alert Company to no availThis information was taken on a recorded line or so I was led to believe For more than six months my checking account has been charged $and now the Wireless Alert Company is threatening me with $in equipment and de-activation fee for a system that was never installed into my homeI informed the company on day two again on a recorded line that I did not have nor have I ever had Wireless Medical Alert system in my homeI did not sign to indicate that I had received equipment from this company Enough is quite enough!!

I am rejecting this response because: Clearly the shop is aware of their wrongdoing and tried to correct it after weekends of leaving my car at the shopUnfortunately, they did not know what they were doing and the owner agreed to have me take my car to a dealership and pay for the diagnostics of $I accepted at first, had my car taken to the dealership on a SaturdayI was then notified by phone that they would need my car for a few days and that they would not start the diagnostics until MondayTherefore there was no reason for my car to be stored at the dealership for days without being checked out, so I picked up my vehicle and pursued w/ my complaint to the [redacted] The Reptalked to the shop and they had agreed to have my car sent to the dealership and refused to reimburse me for any labor that I had requested forHe threatened to me that if his employee was the one to cause this that he'd be firedThe Reptold me that [redacted] said his employee that worked on my car no longer works thereSo I do not understand what is going on and what they are trying to hideI just want them to correct and fix what they did wrongMy parents are witnesses and were present at the time

I went to another location and was able to get the sale honored without a problemWhen I got home the sales ad was in my mail and all the products that I purchased were listedThe manager [redacted] at the initial location told me I could not have the discounted pricing because the sale had ended

WITH ALL DO RESPECT AFTER WE FINISHED THE OIL CHANGE COUPLE DAYS AFTER THAT THE COSTUMER WENT TO THE DEALER, THE VERIFY SOME TYPE OF NOISE BASED ON THE DOCUMANTATION THEY HAVE THE DEAER COULDNT CONFIRM THE NOISE AND NOTHING WAS BROKETHIS FACT AUTOMATICALLY RELEASE EXTREME OIL CHANGE FOR BEING LIABLEWEEKS AFTER THE 1ST VISIT THEY TOOK THE CAR FOR INSPECTION, AND THE DEALER FOUND THAT SKID PLATE WAS BROKEIN WEEKS WHAT BHAPPEN, HOW IT HAPPEN, IT IS BEHIND OUR CONTROLAGAIN FOR THE CUSTOMER COURTESY WE STILL OFFER $100.THANK YOU EXTREME OIL CHANGE.?

To whom it May Concern, The customer did appear in store with a request dated 5/20/On the same receipt it is very clearly expressed that customers have days to pick up any bulk productWhen Mrs [redacted] presented her receipt that was months expired, She was gently reminded of our policy but offered a 1/yard of material to compensate for her timeIt is important to note that she denied this offer and proceeded to insist that we instead extend her pick up time to spring of This we absolutely cannot doOur expiration policy is in place because prices and products constantly fluctuate from month to moth and we cannot afford to run a business honoring out dated prices and productsWhile having rains do hinder soils and much purchases, this is typically limited to 1-days after rainfall and customers are given the option of taking it knowing its damp conditions or waiting for the better dayIt certainly didn't rain every day for monthsTexas summers are hot, yes, but unfortunately that is not something we can control and it certainly did not interfere or prevent others from collecting product within their allotted timeIn regards to our military discount, it is advertised store wide that we off discounts to active and retired military, police and firefighters with proper IDIf the actual emlisted individual is not present at the time if purchase, we cannot apply a discountWith this letter I have included Mrs [redacted] original receipt bearing both our clearly stated policy as well as her signatureif you have any other questions, comments, or concerns please do not hesitate to contact me at [redacted] Thank you and have a wonderful day

Revdex.com spoke to Angel at the business and the following was relayed: I am the new store manager and I am unaware of this customer or the previous situationShe is welcome to come back to the storeThe store policy is that if someone is caught stealing then they are bannedIf any customer's are caught stealing by me that policy would be enforced

This is in response to a concern from customer [redacted] Mr [redacted] purchased a Toyota 4runner from us.? He purchased the vehicle with no warranty, expressed or implied.? He was offered a warranty as is every customer, he declined.? I have not seen any errors in his paper work as to year or mileageAlso, he was made aware of the mileage and year.? The advertisement did state it was 2002, but that was corrected upon his arrival? Since the temporary tag is not in my possession I do not know weather or not there was an error.? I would be more then happy to fix the error, if there is one, and provide the customer with a new tag.There will be no refund of $500.00.? Cordially Yours, [redacted] ManagerMarley Auto Sales, LLC[redacted]

Revdex.com spoke to Tim at business and the following was relayed: The customer's card was bent really bad and she tried to swipe it a few times and it wouldn't scanI tried to straighten it out for her and it snapped in my handsWe are not allowed per store policy to key in the numbersI felt really bad and apologized but she left right awayI wish she would have come back, I would have bought the items for herI would like the customer to come back so I can apologize and I am willing to buy the items she needed

Business response attached

On May *, I bought items from Family Dollar at the location submittedAt check out the machine wasn't working right or so I was told.They took me to another machine where the transaction was completedI asked about double billing and was told that the first one didn't go through.On May **, I were contacted by the credit card company that I have a double charge of $On May **, I returned to Family Dollar to have the charge removedI was given what I call the runaround by the assistant managerI was told that I would have to talk to Family Dollar corporation and was given the number ###-###-#### to call

Back in I bought my house and they replaced my septic system and did a great job for a fair priceTuesday 3-6-my husband spoke to Mr B*** at 9:am to schedule a clean out (county required)MrB*** had the job done that day for us at a fair priceHe will be my go to man and I recommend him

To whom it may concern:The following email is in response to complaint #*** filed on 11/26/by Mr*** ***After I received the letter from the Revdex.com, I contacted Mr***I explained to him that the store coupon was not registering in the system because the total of the purchase
had to be a certain amount after the manufacturers coupons were appliedThe cashier failed to let Mr*** know that he needed to add any small item such as gum in order to hit that total amountI told Mr*** he could come back to the store and I’d rectify the situationWhen Mr*** came into the store, I refunded the entire amount, ($26.24, not just the disputed $5) for his troubles and apologizedThank you for bringing this issue upPlease contact me if you need anything else. Sincerely, *** *** Family Dollar Store Manager

The Wireless Medical Alert company has harassed me without mercy for exactly eight months to this date of November 10,at 8:p.mTelephone calls, threatening letters of collection agency to secure equipment that I never received and told the Wireless Medical Alert Company to no availThis information was taken on a recorded line or so I was led to believe
For more than six months my checking account has been charged $and now the Wireless Alert Company is threatening me with $in equipment and de-activation fee for a system that was never installed into my homeI informed the company on day two again on a recorded line that I did not have nor have I ever had Wireless Medical Alert system in my homeI did not sign to indicate that I had received equipment from this company
Enough is quite enough!!