Family Dollar

In response to our customer *** ***:Mr*** did purchase a vehicle from us...a very nice Toyota Avalon.This vehicle was sold to him as-is...no warranty.The vehicle was inspected by a mutual friend of both parties for them.The vehicle is years old and had over 200k milesand he was
made aware of its needs before purchaseThe vehicle was sold to Mr*** for no profit ...as he is a fellow in our friends church and we felt that we would should sell this particular car to him without profit.The cracked handle for the drivers side was promised...it was ordered and its still sitting on my desk...Mr *** never came in to pick it upWe did promise to order itbut we did not promise to install it...we told him that he would be responsible for this.So he never came back.Mr*** was aware of the leaking oil cover gasket..a $part that needed repair before he purchased the carWe pressure washed it and made him aware of the repair needed before purchaseAs I stated beforeHe bought the car ..where is.we did not promise to fix it*** Auto Sales llc strives for superior customer service with prices that are the cheapest and most realistic in Northern Kentucky and through out the Tri-state area.Occasionally in our business there are miss understandings and we try hard to solve these issues, we cannot lose our focus on value and cars at competitive pricesIf we were to make the repairs on this particular vehicle or promise to make the repairs the cost of the vehicle would have been far greater than Mr*** would have paid or would have been willing to pay.We deny that any of these claims are validwe are available hours a day ***also we have a hour number *** ***Owner *** Auto Sales llc

Mr*** has stated that he has no record of doing business with us which is not true, per the attached documents. The buyer's guide wasn't provided until the signing of the paperwork. Up until that moment we had assumed we were dealing with a private seller, as that is how it was presented on Craigslist. The condition of the car was misrepresented by Mr*** as well. He was fully aware of the issues and neglected to inform us when asked. When we attempted to communicate with him he blocked our attempts. He knowingly and willingly sold a damaged vehicle, advertised himself as a private seller and mishandled the paperwork at the time of sale.

My mother purchased this product for safety reasons since she lived alone and was in her late 80'sThe device failed her 2x but I did not make any complaints, since I was with her the first time and the second time my brother found her after she had been on the floor for several hoursFirst time (Feb 2016), the alert button was not working and had to be replacedSecond time (June 2016) she was unable to use the alert button
My complaint is also with customer serviceI called to discontinue the service since my mother moved to a nursing homeI was told they would put the billing on hold which, they did for months but resumed charging her after monthsI called customer service and was told I could not cancel until I mailed the equipment back I live in CA, my mother lives in TX My mother was charged for months Since I was not familiar with the contract, the customer service representative never explained the process adequatelyAll the customer service reps I spoke

Revdex.com spoke to Jean at business and Chasity at the Corporate office and the following was relayed: The store policy is labeled on the box and in the instances where the label is not there we inform the customer's at the time of saleIt is a corporate policy and the customer should call ###-###-#### if they would like to contact corporate office about the policyThe policy states that the item can be returned with receipt unless it has been opened at which point it can be exchanged for the same itemThe business has agreed to allow this customer to exchange the item

Along with ongoing medical conditions, my husband is a stroke patientUnderstanding/comprehending and remembering info with subjects he is unfamiliar with is difficultHe never queried this companyHe received a call leading him to believe that he was eligible for this medical service through his insuranceDoesn't matter how many vauge words you use in between, he was lead to believe this was a no fee service he was eligible for from insurance relating to his upcoming effective date of his Medicare on 9/1/
A bill came,a couple of months laterWhen I asked him about it he told me about the call but never received itemI waited to see if another bill came in the mail and contacted the company Was told by the rep who tracked it as delivered at some reference to outside doorTold her we never received such itemShe said if you find it we will credit you for the account, but will now have to charge you a lost fee of $for this $itemWe looked again, no packag

Went into store purchased a productProduct doesn’t work properlyWent back to same store to get a refundWas told no refunds just exchangesExchanged for same productGet home and see that product was repackagedCalled store to make them awareStore manager told me to come get another one Once I got to store I noticed that all the products on shelf had been openedStore manager then proceeded to tell me to contact corporate for my issue

HelloMarley Auto Sales responded to the customers complaint via cell phone and text both times ...and sent a corrected transfer form.? Customer waited months to tell us he needed something corrected from back in files were in storage and needed to be found...which takes time.Thanks
for being prompt in finding the paperwork mistake we apologize for the inconvenience please let us know if we can assist you further.Tell us why here

This is in response to a concern from customer *** *** *** ***Mr*** purchased a Toyota 4runner from us.? He purchased the vehicle with no warranty, expressed or implied.? He was offered a warranty as is every customer, he declined.? I have not
seen any errors in his paper work as to year or mileageAlso, he was made aware of the mileage and year.? The advertisement did state it was 2002, but that was corrected upon his arrival? Since the temporary tag is not in my possession I do not know weather or not there was an error.? I would be more then happy to fix the error, if there is one, and provide the customer with a new tag.There will be no refund of $500.00.? Cordially Yours,*** ** ***ManagerMarley Auto Sales, LLC.***

Complaint: [redacted]
I am rejecting this response because: I am very disturbed with this response. This response is not based on the facts. When my husband and I came to the store that Saturday morning, only one person working there, when I asked if we can pick up the product in Spring, she firmly said "NO" she further said that it is their policy that we CANNOT RECEIVE any product because it was passed 30 days. The worker DID NOT gently remind us of anything and the worker DID NOT offer us anything for any compensation. In fact, I asked if there was anything that she can do for the product, I have paid, I DID NOT insist for the pick-up in Spring, at that point, all I was asking for the product I have paid. She firmly said "NO." Then I asked if I can speak to the supervisor, she said that he was not there. I asked for his name and phone number, she gave me his name [redacted] and the phone number [redacted]. However, when I called that number, it was her who answered the phone, she said that he was not there, and she did not know when he will be coming and that he comes whenever he please (uncertain time), then I asked her to have him call me, yet to date no one had ever called me. This is a statement of facts. We were not aware of their policy stated on the receipt, as I explained in my first complain that the receipt was in our truck which we do not drive that much. Regardless of their policy, the fact is that this business had received payment for something they never delivered. A wise and honest businessperson would deliver his obligations, regardless of any policies that he himself had created, which he himself can modify. We are the people of faith and we do not lie. Again, this is a statement of facts. We are business minded people too, we understand the fluctuation of commodity prices. We are not asking to bend backward for us or for a free product. All we are asking is a fair trade, for this business to fulfill its obligations.
Regards,
[redacted]

I am the manager of the Family Dollar Store, I tried to communicate with the customer several times but I could not reach her. But the complaint she filed usually would be handled with a return or exchange or money back if they have the receipt. The cashier she was talking about no longer works...

here. If she would like her money back or exchange that would be fine. Sorry for the inconvenience.

To whom it May Concern, The customer did appear in store with a request dated 5/20/2016. On the same receipt it is very clearly expressed that customers have 30 days to pick up any bulk product. When Mrs. [redacted] presented her receipt that was 4 months expired, She was gently reminded of our...

policy but offered a 1/2 yard of material to compensate for her time. It is important to note that she denied this offer and proceeded to insist that we instead extend her pick up time to spring of 2017. This we absolutely cannot do. Our expiration policy is in place because prices and products constantly fluctuate from month to moth and we cannot afford to run a business honoring out dated prices and products. While having rains do hinder soils and much purchases, this is typically limited to 1-2 days after rainfall and customers are given the option of taking it knowing its damp conditions or waiting for the better day. It certainly didn't rain every day for 5 months. Texas summers are hot, yes, but unfortunately that is not something we can control and it certainly did not interfere or prevent others from collecting product within their allotted time. In regards to our military discount, it is advertised store wide that we off discounts to active and retired military, police and firefighters with proper ID. If the actual emlisted individual is not present at the time if purchase, we cannot apply a discount. With this letter I have included Mrs. [redacted] original receipt bearing both our clearly stated policy as well as her signature. if you have any other questions, comments, or concerns please do not hesitate to contact me at [redacted] Thank you and have a wonderful day.

I went to another location and was able to get the sale honored without a problem. When I got home the sales ad was in my mail and all the products that I purchased were listed. The manager [redacted] at the initial location told me I could not have the discounted pricing because the sale had ended.

Revdex.com:At this time, my complaint, ID [redacted] regarding Family Dollar has been resolved.
(By...

clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] And [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
"LET'S BE HONEST HERE SHALL WE THERE WAS NO REMORSE AND YOU DIDNT ATTEMPT TO STOP ME. MY CONCERN AT THE END OF THE DAY WAS MY CHILDREN AND NO CASH FOR 6 DAYS UNTIL A REPLACEMENT CARD WAS MAILED TO ME. I WOULD THINK A SOLUTIONS SINCE YOUR WILLING TO PURCHASE MY ITEMS WOULD BE A $40 GIFT CARD FROM FAMILY DOLLAR" THANK YOU [redacted]

this is the last respond, please understand when you took the car to the dealer they didn't confirm nothing, what has happen after that is behind our control. we still offer you for the customer courtesy $100, otherwise our hands are tied. if you check your skid plate you see signs of scraps on one side it shows it was hit somewhere if that scrap was there after you left our shop the dealer should of pointed out to you obviously when you went to the dealer the first time they didn't confirm the noise nor did they point out the scraps on the skid plate. I wish you guys luck please understand things happen in a split second, we could not blame somebody else. thank you so much

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response more than satisfies my issues and/or concerns in reference to complaint #[redacted].  I appreciated the  response from the store manager which was very generous.  As a result, I have revised my opinion of the store and plan to do business with Family Dollar in the future!I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Family Dollar is in receipt of the Revdex.com letter addressing a complaint made by the husband of a Family Dollar customer, [redacted] (Revdex.com ID #[redacted]). Thank you for bringing this matter to our attention. Family Dollar greatly values its customers and strives to provide every customer with a...

great shopping experience. We regret that Mrs. [redacted] was not satisfied with her customer experience at Family Dollar.In response to a direct complaint from Mrs. [redacted]'s husband and the Revdex.com letter referenced above, Family Dollar began to evaluate the incident at issue, which occurred at Family Dollar store [redacted]. I worked with the District Manager to evaluate the complaint, speak with the store associate referenced in the complaint, and review security camera footage of the incident. The store associate involved confirmed that the store alarm system sounded when Mrs. [redacted] was exiting the store' Thereafter, Mrs. [redacted] returned to the cash register. At that time, the security video footage confirms that Mrs. [redacted] opened her handbag with both hands and offered the handbag to the store associate for inspection. The store associate and the video confirm that the interaction was brief and cordial.In addition to the above steps, a Family Dollar Representative spoke to Mrs. [redacted] on May 10, 2017.  The Family Dollar Representative followed up with the customer to let her know that the issue was addressed with the Associates. According to the Representative, the interaction was cordial and Mrs. [redacted] expressed satisfaction with the way the issue was handled.Family Dollar takes all customer complaints seriously and appreciates the opportunity to address Mr. and Mrs. [redacted]'s. If you have any questions or concerns, please do not hesitate to contact me. I can be reached at ###-###-####.Sincerely [redacted]

I am rejecting this response...

because: Clearly the shop is aware of their wrongdoing and tried to correct it after 3 weekends of leaving my car at the shop. Unfortunately, they did not know what they were doing and the owner agreed to have me take my car to a dealership and pay for the diagnostics of $240. I accepted at first, had my car taken to the dealership on a Saturday. I was then notified by phone that they would need my car for a few days and that they would not start the diagnostics until Monday. Therefore there was no reason for my car to be stored at the dealership for 2 days without being checked out, so I picked up my vehicle and pursued w/ my complaint to the [redacted]. The Rep. talked to the shop and they had agreed to have my car sent to the dealership and refused to reimburse me for any labor that I had requested for. He threatened to me that if his employee was the one to cause this that he'd be fired. The Rep. told me that [redacted] said his employee that worked on my car no longer works there. So I do not understand what is going on and what they are trying to hide. I just want them to correct and fix what they did wrong. My parents are witnesses and were present at the time.

I am the store manager. We check the foods we are supposed to check on Sundays. I don't remember anyone saying that an energy drink was out of date. We would give them another one if we had been informed.  There was never a complaint made to the district manager or the corporate office before...

this complaint was filed with the Revdex.com. We will provide a new energy drink to this customer if they come in with identification.