Family Dollar

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. " I accepted the $100 courtesy the business offered me"

Revdex.com spoke to Angel at the business and the following was relayed: I am the new store manager and I am unaware of this customer or the previous situation. She is welcome to come back to the store. The store policy is that if someone is caught stealing then they are banned. If any customer's are...

caught stealing by me that policy would be enforced.

Revdex.com spoke to Tim at business and the following was relayed: The customer's card was bent really bad and she tried to swipe it a few times and it wouldn't scan. I tried to straighten it out for her and it snapped in my hands. We are not allowed per store policy to key in the numbers. I felt really...

bad and apologized but she left right away. I wish she would have come back, I would have bought the items for her. I would like the customer to come back so I can apologize and I am willing to buy the items she needed.

Revdex.com spoke to Jean at business and the following was relayed: The store policy is labeled on the box and in the instances where the label is not there we inform the customer's at the time of sale. It is a corporate policy and the customer should call ###-###-#### if they would like to contact...

corporate office about the policy. The policy states that the item can be returned with receipt unless it has been opened at which point it can be exchanged for the same item.

Business response attached.

I am rejecting this response because: Per a recent conversation with the [redacted], the report indicates that Extreme Oil Change offered to have my vehicle diagnosed only and did not clarify any repairs. From a previous email sent to the CA [redacted] by a Rep. from the [redacted] states that Extreme Oil Change offered the diagnoses and $250.At this point I felt I was being misinformed and decided to file my complaint with the Revdex.com office. I have supplied all supporting documents to this case. I feel that he has been very unprofessional in the way he has been handling this situation since the beginning.All I needed was to have my car fixed. I never needed any of this to happen and it's unfortunate that I have had to go through this. If Extreme Oil Change cannot come to an agreement to resolve this issue, I will have no choice but to file a civil matter with the small claims division. This is not the avenue I would like to take, but at this point it seems like this is my only option.

She complained about us with the Bureau of Automotive, they were in contact with us and couldn't find any fraudulent, misleading or over sale issues on their end. there for we can not help you guys further in this matter.[redacted]
[redacted]
 Thank You.

WITH ALL DO RESPECT AFTER WE FINISHED THE OIL CHANGE COUPLE DAYS AFTER THAT THE COSTUMER WENT TO THE DEALER, THE VERIFY SOME TYPE OF NOISE BASED ON THE DOCUMANTATION THEY HAVE THE DEAER COULDNT CONFIRM THE NOISE AND NOTHING WAS BROKE. THIS FACT AUTOMATICALLY RELEASE EXTREME OIL CHANGE FOR BEING...

LIABLE. 2 WEEKS AFTER THE 1ST VISIT THEY TOOK THE CAR FOR INSPECTION, AND THE DEALER FOUND THAT SKID PLATE WAS BROKE. IN 2 WEEKS WHAT BHAPPEN, HOW IT HAPPEN, IT IS BEHIND OUR CONTROL. AGAIN FOR THE CUSTOMER COURTESY WE STILL OFFER $100.THANK YOU EXTREME OIL CHANGE.?

Review: For over two weeks this store is not accepting checks.There are a lot of seniors who walk to this store or take access transportation.They are unable to get to the bank at times. When asking the manager or cashiers they seem unconcerned and the manager said when she calls the company hangs up on them. They have a district manager [redacted] who should be notified of this problem and maybe she can remedy this since the store is unable to do anything.Desired Settlement: Have the store rectify this situation

Been a customer since 12-13 I have been purchasing prepaid card to send money to my [redacted] account Last purchase 1-21-14 Today 1-27-14 I wanted to purchase another 1 of these cards They had NONE so I asked employee [redacted] if they had any He gave me a [redacted] prepaid [redacted] I DID NOT WANT THIS AFTER SEVERAL MINUTES OF DISCUSSION & INFORMATION FROM HIM HE HAD TOLD ME YOU COULD TRANSFER MONEY FROM THIS [redacted] TO YOUR [redacted] ACCOUNT OK, per his information I went ahead & purchased this with a $4.95 fee for the purchase WELL, I WAS TOLD WRONG So many steps after I got home, you needed a website that would NOT work I called [redacted] for help, they transferred me to another line I was told I had to pay $4.95 a month And I had to sit & wait days to transfer the money to my [redacted] account This was 100% NOT what I wanted I wanted a 1 time use I had to go to my financial institution [redacted] there who knows me had to call this company after I had been told I could get the money back out at an ATM I was charged a fee on the card itself & then a fee by my financial institution $3.50 Over $10.00 of fees NOT TO GET WHAT I WAS TOLD BY EMPLOYEE [redacted] YOU COULD DO IF NOT for his information I NEVER would have purchased this card I went back to the store for a refund POINTED OUT THE RECEIPT SAYS NO REFUND ON CARDS Well I am sorry I would NEVER HAVE PURCHASED THIS CARD IF NOT FOR THE INFORMATION FROM EMPLOYEE [redacted] I was charged numerous fees NOT to get what I wanted I think the store needs to be held accountable for this misinformation that I made this purchase from NOT to get what I wanted & was told I could get I will send Revdex.com scan of receipt for the card & package it came in & the card itselfProduct_Or_Service: cardAccount_Number: [redacted]Desired Settlement1. Responses in writing, 2. REFUND FOR CARD & THE MULTIPLE FEES I HAD TO PAY I input $60.00 I wanted to my account plus all fee-there was 3 of them, 3. The DIRECT TO [redacted] CARDS TO BE PUT BACK IN THE STOREBusiness Response I have received a couple of emails from [redacted] stating that she would prefer I send our response through the Revdex.com. I would like to apologize to [redacted] for the purchase of the wrong card, that did not work to her satisfaction.We are willing to take care of the fees that [redacted] incurred by purchasing the wrong pay card at our store in [redacted]. The information I have for these fees are as follows: $4.95 for the purchase of the $60.00 card, and a fee for using the card of $3.50. [redacted] may visit our store at any time and we will insure she is taken care of. Thank you,[redacted]Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)thought case was closed on 3-21-14 upon company delivering a money order to my door at 2:30pm I deposited it in my financial company today 3-24-14Final Business Response WE will cancell the last money order and have it delivered to the address. thank you.

Review: I was waiting in line behind an elderly woman with a basket with quite a few items. I was on the phone with a friend who was crying. I then asked the cashier if the other employee who was just standing there can ring me up politely. From there, the cashier ringing up the elderly woman began to become irate alerting the other employee that I am in a rush and want to disrespect an elderly woman. I became offended as my passion is working in geriatrics. I am in a nursing program and currently have my CNA license. As the other cashier began to ring me up she says "and I wasn't just standing there I was doing paperwork". At this point I began to get scared and nervous. Then their friend who is a worker there, but not on the clock tells me "don't get hype, I don't want this". This woman was roughly 5'9 to 6'0 stocky build. The Cashier ringing up elderly woman about 5'5" full woman. At this point it was 3 against one. I was being cursed at and yelled at for asking someone to ring me up. After my purchase I went out to the car in shock about and thought who I can contact. I called the non-emergency police number. The police came and he assisted me back inside to get the store information. It took him 10 minutes to get this information, and said to make sure I note this on my complaint. They still were trying to curse me out and the officer couldn't even get a word in. They tried to demand my ID and announced my license plate outside in public. Publicly embarrassing me and banding me from a store, because I simply asked for assistance. The officer told them they have no right to ask for my identification. This doesn't make me sleep well as I was a regular costumer and currently live in a house down the street. The police officer told me just don't come back and that this is a bad area and sometimes people are more animalistic. I am only 5'3 3/4 and 105 pounds.Desired Settlement: I don't really know what can be done to have this resolved. The amount of anger and hostility was frightening in itself. I was a regular costumer, but I would never go back even if they hadn't banned me, because of the threats made toward me. The police officer was on my side, but Family Dollar failed me that day. Scared me enough where I'm thinking of changing my license plate, because I live down the street.

I went to Family Dollar store #8691 on Mt Moriah. They had Christmas items on the shelf with a 90% off sign. They did not honor the sale.I went to Family Dollar store #8691 on Mt Moriah on 1/7/15. There were Christmas items displayed on the shelf and a 90% off sign on the shelf that listed the items and the discounted price. I selected 10 items and took them to the register. The manager on duty advised that she could not honor the sale price because the sale was scheduled to start on 1/8/15; despite the items and the discount sign being posted on 1/7/15. I went back to the same store on Mt. Moriah on 1/9/15 and the Christmas items and discount sign were still posted. Again I selected 10 item including clear christmas lights, multi light garland and icicle garland. I took the items to the register and the cashier advised that the items were "pennied out." I asked her what that meant and she advised, "I just cant sell them to you, we were suppose to take these items off the shelf yesterday." It is not the customer's fault that the store did not perform a task when they were suppose to and it is extremely unprofessional and a huge inconvenience for them to deny to honor an advertised item on their shelf. Especially when I attempted to purchase these items twice and on 2 seperate days. The items were in stock, on the shelves and the sign was posted. I should have been able to purchase those items. This is horrible customer service and bad business in general.Desired SettlementI want them to honor the sale they advertised and let me purchase the items at the advertised discount price.

Review: I went into this store on October ** 2013. I had 3 manufacture coupons for $1.50 off the PURCHAGE of 2 snasages dog treats. I had put 6 bags on the counter along with 2 bags of carver dog treats. The lady at the register says I can only use one of the snasages coupons. I said I've always used more then one. She then called the [redacted] over her name was [redacted]. She also said I can only use one of the same. She then began to read the coupon and it says one coupon per PURCHAGE. I said ok I have 6 bags that's 3 purchases and she then said per transaction. I said that's not what the coupon says and there's a difference between PURCHAGE and transaction. I said I'm not going to argue I will call their corprate office. Which I did and left a message. When I got home I looked up Family Dollars coupon policy and it's states "Duplicate coupons in one transaction are accepted as long as there is an item purchased for each coupon." I then looked up the definition of per PURCHAGE " PER PURCHASE. An item you buy is deemed a purchase. That means if you buy 5 bottles of shampoo, you have 5 purchases. If your coupon has a limit of 1 item per purchase, you can use one coupon on each item. " I then called the store and asked for [redacted] and [redacted] got on the phone. I asked if she remembered me she said yes and I began to tell her the stores policy on coupons and the definition of per transaction. She was still very rude and told me to go ahead and call corprate office. On October ** I called again and spoke to a [redacted] and explained what happened and she told me a [redacted] would call me. Well no one called me I also told this [redacted] I was going to file a complaint with Revdex.com.Desired Settlement: I feel that [redacted] should not be in any type of management. She does not know how to treat a costumer . They all in that store should be trained on their coupon policy and the definitions of pre PURCHAGE per transaction and per person cause they feel they all mean the same thing and yet their policy says you can use duplicate coupons.

Consumer

Response:

At this time, I have not been contacted by Family dollar regarding complaint ID [redacted].

Sincerely,

Review: On November **, 2013 I received an email from Family Dollar containing a coupon for 15% off for veterans and their families. After shopping at FD on 11/10, the cashier, [redacted] refused to accept the coupon because it was an email. I explained that I received it as an email and not in paper form. I had used emailed coupons before at this location and had no prior problems. A heavyset, dark skinned woman behind the counter spoke very harshly and demeaning to me, also refusing to accept the coupon and demanding for my ID. I asked her name and she refused to provide her name. She called herself a manager. She said I could come back and speak to her supervisor the next day but that I still could not use the coupon for 11/10 purchase. The coupon was clearly valid from 11/**-11/**. There was no indication on the coupon that ID was required. The rude woman then turned her buttocks toward me and completely ignored me. She remained in that position until I left. I was cheated, lied to and completely disrespected. On a second occasion, I shopped on 11/** with an emailed coupon for $5 off my purchase only valid on 11/**. Again, [redacted] refused to accept the coupon. This time no manager or supervisor was present except for [redacted]. They did not know what to do because I had no paper coupon. I explained that family dollar only emails me the coupons. They were unaware accepting emailed coupons and said it was the corporation's fault and not there's.Desired Settlement: The coupons should be honored because they are valid coupons. Family Dollar advertises through personal email. I want the 15% off my purchase on 11/**; I spent $32.07; $4.93 and the $5 off for 11/**; totaling $9.93.

Review: I went to a family dollar to put money from my debit card to an [redacted] serve card (that is a service that family dollar provides). after swiping my debit card for the amount of 500$ the cashier told me that the transaction didn't go through and now their whole cashier system is down. So I left the store.

About 9 days later I noticed that my debit card had in fact been charged 500$ however no funds had been transferred to my [redacted] card.Desired Settlement: the return of my 500$

Review: On 8/*/2014 I attempted to purchase a Vanilla Reload Network Prepaid Reload to load a prepaid card that I had at Family Dollar Store [redacted]. I paid using my Visa card ending in [redacted]. Upon completion of the transaction, the cash register printed out a receipt saying that the load Failed. The receipt also said that the purchase was Swiped and Approved in the amount of $500.00. So I paid $500 to load my prepaid card, but the load failed for an unknown reason. My Visa card was charged $500 and the card I was attempting to reload never received the funds. After the failed transaction, I was told that the funds would be returned to the original form of payment by the [redacted].One week later, on 8/*/14 my $500 had still not been returned. I returned to the store and again spoke with the [redacted]. He tried to get into contact with his corporate office to resolve this, but was only getting voicemail. We exchanged cell phone numbers and agreed to follow-up on this after the weekend. On 8/**/14 I called [redacted] to see if my refund had been processed. He told me he needed a copy of the receipt to send to corporate so that they could process my refund, which should occur in about 7 days. I immediately texted him a copy of the receipt and received his confirmation of receiving it.Two weeks later, still no refund. I again go to the store on 8/**/14 and speak with [redacted]. He was surprised I had not yet received my refund and apologized. He again called his corporate office to process the refund and I was again told that it should be credited back to my original form of payment in 7 days. This was now the third time I was told I would receive my refund. It is now 12 days after that and I have still not received my refund. It has become clear that Family Dollar is either incapable or unwilling to issue my refund for the failed transaction. Family Dollar has fraudulently charged me for a transaction they did not complete and effectively stolen $500 from me.Desired Settlement: Refund of $500.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Family Dollar has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I have complained about this store (09291) many, many times. I've had the CA contact call me as well as the area supervisor regarding issues with the management of this store. It has continued. The last two weeks ending tonight has been a nightmare and I refuse to shop there again. I'd rather drive the 30+ miles to another town than to give one more dollar to the Salton City store. The problem is the so called supervisor. He's black, short graying hair, tall and skinny. I don't understand how he keeps his job. I guess they were desperate for bodies in that store instead of hiring qualified Customer Service representatives for the store. Each time I've shopped in the past two weeks, I've waited in line with 10+ customers. ONE CASHIER. They don't call for help, they just expect you to wait. I've gone up to the cashier and asked them to call someone up to help, usually they come up with some excuse why they can't. So I take it upon myself to go and find another employee to come up and open another register. They don't apologize for making me have to go and find someone to help, they don't apologize for making me wait, all I get is excuses. Its sad when I spend more time in line to check out than I spent shopping in the store. A few days ago there were at least 10 people in line with full carts. ONE CASHIER. Finally that same "supervisor" comes to open a register and you know who he called to come up next? The LAST person in line, also a black man. Coincidence? I think not. My husband had ONE 12 PACK of soft drinks to purchase. That's it. Tonight, I again waited in line, finally the black guy comes up and says Ma'am I can help you down here. So I walk to an open register, thinking that finally he's been told to not leave customers waiting in line. I unload my cart and after a few minutes he walks over and says, what are you doing? There's no money in this register, its closed. I said "Why did you call me over and say you'd help me? He said he didn't. He's going on break. This is INEXCUSABLE.Desired Settlement: DesiredSettlementID: Other (requires explanation) DesiredSettlementID: Other (requires explanation)Each time I've complained and someone from the higher ups confronts this black supervisor he apparently takes it out on the other employees. The employees have told me that he blames them for the complaints and retaliates. Does that sound like someone you want representing your store? Regardless of my complaints against this man, and there have been many, nothing changes. Its time for a change bef

Review: I purchased a few products 2 days ago I purchased 2 $25 dollar gift cards the sales person rang them up I swiped my debit card and something on the register messed up so she asked me to swipe my card a few more times and I don't know what happened but she called her corporate number to fix the problem after waiting 30 or so minutes it was up in the air corporate said they would forward the info to be investigated by there investigation dept I was told to take the items because I paid for them upon coming home I checked the gift cards it turns out one of the cards was not activated I talked to someone from the card company who told me to go back to the store and have them activate it so the next day I went back the same girl was there again she told me she cant activate it because it would ring it up as a new sale and her drawer would be short and she tried refunding the card but because it was not activated it would not scan the card as a sold product to return so she called her corporate office again 15 minutes of waiting she got through to somebody started to explain it and apparently in mid explanation the corporate office hung up on her. so she tried calling again for 45-50 minutes we stood there the office call kept saying there are 0 people ahead of you your call will be answered shortly finally I got fed up and said never mind and left I tried calling myself when I got home after following the steps on the automated machine my call kept getting forwarded to someones cell phone answering machine. so now i'm out $25 bucks on a gift card sitting in front of me plus lost about $20 in gas and wasted almost 2 hours of my time.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like this issue to be resolved I have lost too much time and money on this matter.

Consumer

Response:

From: Revdex.com of Metro DC and Eastern PA [redacted]

Date: Wed, Mar 27, 2013 at 10:46 AM

Subject: Fwd: Complaint Id [redacted]

To: [redacted]

---------- Forwarded message ----------

From: [redacted]

Date: Tue, Mar 26, 2013 at 1:56 PM

Subject: Complaint Id [redacted]

To: [redacted]

My complaint can be withdrawn the family dollar has replaced my gift card with a new one that was activated. And issued a refund.

Review: I shop at store [redacted] all the time,so I know the protocol when going into this store,on 11/25/13 at approximately 6:05 pm,I walked into the family dollar,before going into that store I made a stop at the [redacted] and purchased some items,I left [redacted] and walked to family dollar on [redacted],store [redacted],I brought my green tea from [redacted],mind you there are atleast 5 stores in the vicinity of family dollar that sell Arizona green tea,this store doesn't sell cold green tea,so I would never buy it from that store,as I walked into the store,I nicely left my bag at the front because that's protocol for that store,mind you the thief who steals walked passed the manager and out the door,I placed my green tea in my pocket because I planned on drinking it once I left the store,I never went any where near where the store,stores the green tea,I was approached by a manager who had dreadlocks and a family dollar hat on in the store he was about 5'8-6'0 dark skinned complexion,who told me and I quote to " GET THE [redacted] OUT OF HIS STORE BECAUSE I WAS STEALING,AND STUFFING THINGS IN MY POCKETS" PEOPLE ARE BEING ROBBED IN THAT AREA SO I DON'T CARRY A PURSE ONLY MY WALLET IN MY POCKET,THERE WHERE CUSTOMERS AROUND,I FELT SO EMBARRASSED AND HUMILIATED,I SHOWED "[redacted]" MY RECEIPT,[redacted] WAS UNDER THE INFLUENCE OF EITHER DRUGS OR ALCOHOL,HIS EYES WERE BLOOD SHOT RED AND PUPILS DILATED, I FREQUENT THIS STORE QUITE OFTEN,AND THE THIEF WALKED RIGHT PASSED HIM OUT THE DOOR,AFTER THIS INCIDENT I TOOK MY BUSINESS ELSE WHERE,I SPEND ALOT OF MONEY IN THIS STORE,AND FOR THIS TO HAPPEN IT HAS LEFT ME VERY UNEASY,I WOULD NEVER STEAL FROM A STORE THAT I SPEND ALOT OF MONEY IN,I FELT VERY HUMILIATED,AND VERY UNEASY NO ONE AND I DO MEAN NO ONE SHOULD BE TREATED THE WAY I WAS.IT MAKES NO SENSE FOR SOMEONE IN A MANAGEMENT ROLE TO TALK TO SOMEONE WHO SPENDS THERE MONEY IN THAT ESTABLISHMENT TO BE TREATED THIS WAY,I AM TRUSTING THAT THIS MATTER WILL BE INVESTIGATED PROPERLYDesired Settlement: THERE SHOULD BE COMPENSATION FOR THE HUMILIATION I SUFFERED AND THE DEFAMATION THAT OCCURRED.NO ONE SHOULD SUFFER THE WAY I DID

Consumer

Response:

you can remove the damages,I just want this matter addressed with the business so this doesn't happen to anyone else

Consumer

Response:

my desired outcome is to speak with someone in there corporate offices to better discuss the conduct of there employee

I went into store on X-XX-XX and found a sign selling [redacted] bulbs for 75%, I took six to cashier. The price didn't enter correctly. I told her about the sale. She checked the signs and said they should have been removed yesterday. I asked if I could still have them on sale and she said only 1, or "I will get in trouble with the manager". I didn't want her in trouble but an item listed as a sale is still a sale? Not sure about the rules in MA am from [redacted] I went into the store the next day a talked with the manager. He said he would have given me the sale price if he was here. I told him she was concerned about getting in trouble. He took my name and number and was going to talk to his boss and call me. Well, there has been no call or resolution. Please look into this situation and let me know. Thank you, [redacted]Product_Or_Service: [redacted] bulbsDesired SettlementI would like to purchase the [redacted] bulbs for the advertised price of [redacted]