Fang Media

You asked for my first name My full legal name is [redacted] I have no first nameThat is what is listed on my birth certificate, passport, Social Security, and drivers license

Matter: Request by Coleman Complaint ID [redacted] Please be advised that we have licensed right to all of our contentWe encourage you to contact [redacted] and they will be glad to respond to your requestAs a secondary measure, we will also forward your request to the site Customer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require any further assistance or have any questions Yours truly Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards,

[redacted] As a curtsey we have cancelled and disabled your accountRest assure that according to our Terms and conditions and privacy policy we will never share your informationFor future reference you can use the reference number [redacted] Thank you for allowing us the time to respond to your complaintWe appreciate your feedback and will give it attention at our product centerIf you have any questions or comments feel free to contact us at toll free 1-877-801- Regards, Support Team

Cancellation and Refund Request by [redacted] Complaint ID [redacted] Dear [redacted] , your membership to Mediawas cancelled effectively on January 28th 2015.Please be advised that $is a pre-authorization fee which is reimbursed within hours of the cancellation of an account.Customer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require any further assistance or have any questions.Yours trulySupport Team

Matter: Cancellation and Refund Request by [redacted] Complaint ID [redacted] Dear [redacted] ***,We are having trouble finding your account informationWe want to resolve your inquiry in the shortest possible delay but we need to be provided with some additional information in order to retrieve your accountPlease provide the following additional account details:- - First and last name used to register - Email address used to register- First digits and last digits of the credit card used to register-Ticket ID provided on your membership receiptCustomer service excellence is a priority for us and we hope that our response was able to address your concerns Please do not hesitate to contact us, should you require any further assistance or have any questionsYours truly, Support Team

Matter: Cancellation Request by Derek Westover Complaint ID***
*** *** ***
As requested in the complaint, your membership to Ayeplay was cancelled effectively on May 5th and no membership charges were been billed to your accountFor
further
information concerning charges kindly refer to our terms and conditions which can be found on the following site:
***
We attached hereto a copy of your account balance on this day. For future reference to this complaint, the ticket ID assigned to your account is ***
Customer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require any further assistance or have any questions
Yours truly,
Support Team
Fang Media LLC
1-877-717-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have on SEVERAL occasions contacted this company with respect to my refundI am Canadian as well and was told that exchange rates would not applyThe amount of the refund was $however my Visa was billed $and when I requested that exchange rates apply I was hung up on not just once but THREE timesThere proposed resolution also does not address that issue or that I was told days then days and then a week investigation into the matter before any cheque would be issuedI am tired of being lied to and now these lies are being passed onto the Revdex.comthis is an outrage and unacceptable

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I still find that the way they lure customers to their site is predatory, and Had I been a less informed person could of been cheated out of tens of dollars

Matter: Cancellation and Refund Request by *** *** Complaint ID *** Dear *** ***, We are having trouble finding your account informationWe want to resolve your inquiry in the shortest possible delay but we need to be provided with some additional
information in order to retrieve your accountPlease provide the following additional account details:- First and last name used to register- Email address used to register- First digits and last digits of the credit card used to register-Ticket ID provided on your membership receipt.Customer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require any further assistance or have any questions.Yours truly,Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Put simply, Fang Meida is lyingTheir response is demonstrably NOT TRUEI just did a search on bing.com for my book, and found this link: *** * (see the attached file: ***. When you click on the link it takes you to *** (see attached:BingURLClicksThroughToThis.jpg)
These are the same URLs which I listed in my original complaint to youThe second site, which offers my book for free download, has a Download Now buttonWhen you click on it, it takes you to a site which identifies the owner as being Fang Media LLC
Fang Media says the site doesn't existThey are simply lying
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

[redacted]
As a curtsey we have cancelled and disabled your account. Rest assure that according to our Terms and conditions and privacy policy we will never share your information. For future reference you can use the reference number [redacted]
Thank you for allowing us the...

time to respond to your complaint. We appreciate your feedback and will give it attention at our product center. If you have any questions or comments feel free to contact us at toll free 1-877-801-9071.
Regards,
Support Team

Matter: Cancellation and Refund Request  by [redacted] Complaint ID [redacted]Dear [redacted],We are having trouble finding your account information. We want to resolve your inquiry in the shortest possible delay but we need to be provided with some additional information in...

order to retrieve your account. Please provide the following additional account details:- - First and last name used to register  - Email address used to register- First 6 digits and last 4 digits of the credit card used to register-Ticket ID provided on your membership receiptCustomer service excellence is a priority for us and we hope that our response was able to address your concerns.  Please do not hesitate to contact us, should you require any further assistance or have any questions. Yours truly, Support Team

Cancellation and Refund Request by [redacted]  Complaint ID [redacted]Dear [redacted], your membership to Media611 was cancelled effectively on January 28th 2015.Please be advised that $1 is a pre-authorization fee which is reimbursed within 72 hours of the cancellation...

of an account.Customer service excellence is a priority for us and we hope that our response was able to address your concerns. Please do not hesitate to contact us, should you require any further assistance or have any questions.Yours trulySupport Team

Cancellation and Refund Request by J[redacted]  Complaint ID [redacted] Dear J[redacted], As requested in the complaint, your membership to Mediatow  was cancelled effectively on February 2nd, 2015.As requested in the complaint, we have issued a check in the amount of...

$31.50 and mailed it to 1[redacted] via ground mail.Please note that our refund policy allows for full refunds within 120 days of the processed transaction date and that checks may take up to 15 business days to be delivered. You will find attached hereto a copy of your account balance on this day. For future reference to this complaint, the ticket ID assigned to your account is [redacted]Customer service excellence is a priority for us and we hope that our response was able to address your concerns.Please do not hesitate to contact us, should you require any further assistance or have any questions. Yours truly, Support Team

Matter: Request by Coleman Complaint [redacted]
We have conducted a...

thorough search of the website which you mentioned in your complaint and can find no evidence of your book being offered there.
If you can provide evidence of some kind we will be happy to further investigate this matter.
Customer service excellence is a priority for us and we hope that our response was able to address your concerns. Please do not hesitate to contact us, should you require any further assistance or have any questions.
Yours truly
Customer Support

You asked for my first name.  My full legal name is [redacted]. I have no first name. That is what is listed on my birth certificate, passport, Social Security, and drivers license.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,

Matter: Request by Coleman Complaint ID [redacted]
[redacted]
Please be advised that we have licensed right to all of our content. We encourage you to contact [redacted] and they will be glad to respond to your request. As a secondary measure, we will also forward your request to the site.  
Customer service excellence is a priority for us and we hope that our response was able to address your concerns. Please do not hesitate to contact us, should you require any further assistance or have any questions.
Yours truly
Customer Support