Fang Media

Review: I was charged twice. I was supposed to get a 5 day free trial, could cancel by phone and it wouldn't cost me anything. So, I called the phone number listed at their website to cancel before the 5 days, and of course, that number "was experiencing technical difficulties. Try again." I could cancel on line, but it would cost me $1.00 ($.99 plus $.01). OK, - I got suckered, but I decided to pay the $1.00 so I wouldn't be charged even more. Well, I get my bill, and I was charged twice--two separate charges for the same thing. After reading the customer reviews, it seems they charge everybody twice, and the customers never get their money back. This company is devious, deceitful, lies, and steals. I understand it is only $1.00 from me, but on behalf of all the other customers that have been taken advantage of, I am filing a complaint. I have tried both of their phone numbers, and of course, they don't work. THIS COMPANY NEEDS TO BE PUT OUT OF BUSINESS IMMEDIATELY. THEY ARE A SCAM, MONEY-STEALING BUSINESS.Desired Settlement: I want my $2.00 back. It was an intentional charge on their part to make me pay. If I was able to use their phone to cancel, I wouldn't have been charged anything. However, since I had to use their email, I was charged $1.00. What is really wrong is I was charged twice. THAT IS SO WRONG!!! And after reading customer reviews, it seems almost everyone is charged twice and they never get their refund.

Business

Response:

[redacted]

Your account was removed completely and cancelled effectively December 23 2013. Your full refund was applied directly on your credit card on December 23, 2013. Please note that refunds take up to 5-10 business days to process.

For your reference we have attached screen shots with the processed refunded transactions along with the account confirmation. For future reference you can use the reference number [redacted]

Thank you for allowing us the time to respond to your complaint. If you have any questions or comments feel free to contact us at toll free 1-877-801-9071.

Regards,

Support Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: You refunded my money back to my account but you also need to fix the negative $overdraft fee for this unauthorized chargeIf not I am going to the better business burea & filing a police reportI don't know what it is that you do or what services you provide but I don't need or want itOnce I recieve my overdraft fee reversed then I will be satisfied[redacted] The incident occured on my vantage credit union visa debit card ending in I need my money all of it returned to my account immediately.Desired Settlement: A total refund & a refund for all overdraft fees as well
Business
Response:
Matter: Cancellation Request by [redacted]
As requested in the complaint, your membership to [redacted] was cancelled effectively on October 6, No charges have been billed to your accountYou will find attached hereto a copy of your account balance on this dayFor future reference to this complaint, the ticket ID assigned to your account is [redacted]
Customer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require any further assistance or have any questions
Yours truly
Customer Support

Review: Was looking on [redacted] for any [redacted] episodesSome of them show that you can go to another link and watch/download for freeThese links take you to Gamaplay or Playflex, etc., leading one to believe that if they sign up they can watch aforementioned programThey then take credit card information "supposedly" to verify your address, then you get to site find out they don't carry that program and credit card will be/or has been chargedAlso these sites that make you believe you can see Outlander episodes will not allow a comment to warn other people of the scamI did cancel the membership with Gamaplay just after I found outI received a Reference numberI will monitor my credit card charges/statements to make sure it has been cancelled but if you can somehow put a warning out to make sure others don't make same mistake I did, that would be greatThank You.Desired Settlement: Just need to make sure that membership is cancelled
Business
Response:
Matter: Cancellation Request by [redacted] Complaint ID [redacted]
Dear [redacted],
As requested in the complaint, your membership to Gamaplay was cancelled effectively on September 16, No charges have been billed to your accountYou will find
attached hereto a copy of your account balance on this dayFor future reference to this complaint, the ticket ID assigned to your account is [redacted]
Customer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require any further assistance or have any questions
Customer Support

Review: reflected networks own deckplay.netDeckplay's website promised to carry a book title for me when I registeredduring the regprocess, it charged me $when I had only agreed for a 5-day free trialThey did not have the title promised and charged me a $when I canceled within one hourThis company is a scam, looking to take unsuspecting peoples' moneyDesired Settlement: DesiredSettlementID: Other (requires explanation)
All money taken from me ($4) and their scam exposed
Business
Response:
Matter: Cancellation and Refund Request by [redacted]
We are having trouble finding your account informationWe want to resolve your inquiry in the shortest possible delay but we need to be provided with some additional information in order to retrieve your accountPlease provide the following additional account details:- First and last name used to register- Email address used to register- First digits and last digits of the credit card used to register-Ticket ID provided on your membership receipt
Customer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require any further assistance or have any questions
Yours truly,
Digital KO
Support Team
Digital KO LLC: [redacted]
Consumer
Response:

Review: I signed up for this site which is for online books, music, etc. Says free to sign up and will not charge for anything unless I buy something. A couple of weeks later, I see a charge to my card, from them, for $34.95. I then call and ask for a refund. They agreed to give me a refund, but it will not be back into my account until 30 business days go by! I feel this site is a scam, and they took my money with no explanation of why, and refuse to give it back. Now I have to wait longer than a month for my own money that they stole from me!Desired Settlement: I want my money back within 2 business days. (01-10-2014)

Business

Response:

[redacted]

Your account was removed completely and cancelled effectively on January 7, 2014. Your full refund of $34.95 was applied on January 7, 2014 when you called our support line. Please note that refunds take up to 5-10 business days to process.

For your reference we have attached screen shots with the processed refunded transactions along with the account confirmation. For future reference you can use the reference number [redacted]

Thank you for allowing us the time to respond to your complaint. If you have any questions or comments feel free to contact us at toll free [redacted]

Regards,

Support Team

Review: The company makes it appear that you need to provide credit card information to "authenticate" your accountMy son just wanted to be able to download free sheet musicI was under the impression I would not be charged for thisI was then charged $1.00, and then after days I was charged $When I called to request a refund, I was told that the terms and conditions are on their site and I could not get a refund - I could only cancel my serviceCanceling and stopping all future charges is on their main menuLike they know they have tricked so many people that is why they are calling! I consider myself fairly internet friendly, so I would imagine that many more people that are not have had issues with this site.Desired Settlement: I would like to get a refundAt no point did the operator even consider refunding my moneyI can't imagine the one time fees they are making off of people's mistakes
Business
Response:
Dear representative of Revdex.com,
This email is in response to the complaint presented by [redacted] As requested in the complaint, we hereby confirm that [redacted]' account has been cancelled on 11/25/As requested in the complaint, we have refunded [redacted] directly on their credit card in the amount of $1.00, representing the balance of monthly charges not yet refunded on their accountYou will find hereto attached a copy of [redacted] account balance on this dayPlease allow business days for the refund to be processed
Customer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require any further assistance or have any question
Yours truly,
Customer Support
FangMedia LLC - FurPlay

Review: My credit card has been charged recurring charges to a website www.doitplay.com, with Fang Media LLC listed as their US office.

Beginning 12 June 2013, my card has been charged 9 times, the first 2 for $1.94, the following 7 for $34.95, each with an associated foreign transaction fee. The total of all charges is $253.42.

I have no previous knowledge of this company and have never done business with it in any of its forms. Its website indicates it is a site for video games. I have not purchased or participated in video games at any point in my life, from this or any other company, and there are no other authorized card users on this account.

The physical card is still in my possession. It is clear that Fang Media has allowed someone to create an account and use this stolen credit card number without verifying ownership and billing address, and likely without requiring the CVC.Desired Settlement: Full refund of $253.42, cessation of all further charges.

Business

Response:

[redacted]

Your account was removed completely and cancelled effectively February 10 2014. Your refund of $69.90, representing the balance of charges in the last 120 days of membership, was issued directly on your credit card on February 4, 2014. Please note that refunds take up to 5-10 business days to process.

For your reference we have attached screen shots with the processed refunded transactions. For future reference you can use the reference number [redacted]

Thank you for allowing us the time to respond to your complaint. If you have any questions or comments feel free to contact us at toll free 1-877-801-9071.

Regards,

Support Team

Review: Discovered 5 charges of $34.95 on my debit card. The charges have been monthly since July 22, 2013. I have no relationship with this business and have never authorized them to charge my credit card. The charges appear as being from Mediatow.net. There is a phone number to call included with the charge and I am offered the option of cancellation but am explicitly told that a refund is not available.Desired Settlement: I would like a complete refund of all charges to my account.

Business

Response:

[redacted]

Your account was removed completely and cancelled effectively November 25th 2013. Please note that refunds take up to 5-10 business days to process.

For your reference we have attached screen shots with the processed refunded transactions along with the account confirmation. For future reference you can use the reference number [redacted]

Thank you for allowing us the time to respond to your complaint. If you have any questions or comments feel free to contact us at toll free 1-877-801-9071.

Regards,

Support Team

Consumer

Response:

Review: I was online looking for course study book and could not locate it. I received an email shortly after saying they had the book for download and to sign up on their website. I did so and of course they wanted a credit card. I needed the book, so I gave them my info and when I did, no book. I started looking at questions people asked them about why they were charged anyway and I went ahead and immediately cancelled my account. I kept the cancellation email. I think it was just a trick to get you to sign up on their site so they can start billing you. They did not have my book and I think they should not be allowed to send emails to people saying they have what they are looking for and then don't have it.Desired Settlement: I would like someone to check and see what they are doing is legal. If not, I would like for them to stop.

Business

Response:

[redacted]

As a curtsey we have cancelled and disabled your account. Rest assure that according to our Terms and conditions and privacy policy we will never share your information. For future reference you can use the reference number [redacted]

Thank you for allowing us the time to respond to your complaint. We appreciate your feedback and will give it attention at our product center. If you have any questions or comments feel free to contact us at toll free 1-877-801-9071.

Regards,

Support Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: On 7/28/13, [redacted], operated through Fang Media LLC, charged an unauthorized charge of $We called to cancel and ask for a refund on 8/4/We were told to wait 5-business days for the refund to showNo refund was processedOn 10/13/14, we spoke to Emily Haynes, a [redacted] Customer Service Manager, who originally claimed that she could not see the original transaction because it was after days oldAfter probing further, she admitted that she could see that a charge was made to our credit card on 7/28/13; she was also able to confirm the credit card numberHowever, she claims that she cannot see the "processor" in order to issue refund, despite having our actual charge card.Desired Settlement: A full refund as promised of $
Business
Response:
Matter: Cancellation and Refund Request by Complaint ID [redacted]
Dear [redacted], we are having trouble finding your account informationWe want to resolve your inquiry in the shortest possible delay but we need to be provided with some additional information in order to retrieve your accountPlease provide the following additional account details:- First and last name used to register- Email address used to register- First digits and last digits of the credit card used to register-Ticket ID provided on your membership receipt
Customer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require any further assistance or have any questions
Consumer
Response:

Review: I was looking at my credit card history today and realized that back in June I was charged $from a website I have never even heard ofSupposedly I signed up for a free trial back in MayI don't have any recollection of doing so and have read other complaints on Revdex.com that reflect the exact same situationI have placed a dispute with my credit card company and have also asked them to block any future charges from this companyI attempted to log on to this page and it claims I am signed up so I attempted to cancel the service and they won't even let me cancel without paying a fee of $which I find quite ridiculousStay away from anything having to do with them.Desired Settlement: $
Business
Response:
Matter: Cancellation and Refund Request by [redacted]
As requested in the complaint, your membership to [redacted] was cancelled effectively on September 8,
As requested in the complaint, we have refunded you directly on your credit card ending in the amount of $on September 8, Please
note that our refund policy allows for full refunds within days of the processed transaction date and that refunds may take up to 5-business days
to processYou will find attached hereto a copy of your account balance on this dayFor future reference to this complaint, the ticket ID assigned to
your account is [redacted]
Customer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require any further assistance or have any questions
Yours truly,
Customer Support

Review: This company began attaching a payment to my checking account in DecemberI contacted them as well as my bank to inform them that I had not signed up for this service or any trial offers and to stop the withdrawals out of my accountThey refused to return the funds to my account and continues to try and extract money from my accountThey have never produced any record or verification that indicating how this service even startedMy bank could not get this resolved therefore I am filing this complaintThe phone number associated with this service is [redacted]Desired Settlement: I would like $refunded back into my Huntington Bank accountI would like for this company to stop billing me monthly immediately
Business
Response:
Matter: Cancellation Request by Joshua Crayton Complaint ID [redacted]
Dear J[redacted], As requested in the complaint, your membership to Fang Media was cancelled effectively on 1st April No charges have been billed to your accountYou will find attached hereto a copy of your account balance on this dayFor future reference to this complaint, the ticket ID assigned to your account is [redacted]
Customer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require any further assistance or have any question
Yours truly, Support Team
Fang Media
1-302-722-
Consumer
Response:

Review: I was directed to what I believe is a subsidiary of theirs, Mediabuz.net, from another site in order to view a particular news video. Because Participant Media (a reputable company) directed me to Mediabuz I completed Mediabuz's registration form that claimed their was not fee but required a credit card because their catalog was copyrighted material--this was their policy. Mediabuz said there would be no charges but after entering my debit card info, the next page informed me that there was an approximate $36 charge. I then clicked on the "free" membership arrow but was taken to a UNICEF donation site telling me that in order to join Mediabuz I had to donate. I then clicked the back arrow, returned to the previous screen, and clicked on a link labeled as "cancel account." I was then taken to another page to confirm the cancelation but that there is a $1 charge to cancel the "free" membership. I am now uncomfortable that they have my debit card info and I am convinced that their business plan is based on confusing "promises" and misinformation, as well as charging for services never ordered or wanted. And to charge a cancelation fee is ridiculous.Desired Settlement: a letter from Mediabuz and its parent company as well as one from Fang Media LLC, if not the parent company, guaranteeing the destruction of, the no longer use of, and no transfer of my personal information by any outside parties, without my consent.

A wholesale change in their respective business practices.

Business

Response:

Hello [redacted]

As a curtsey we have cancelled and disabled your account. Rest assure that

according to our Terms and conditions and privacy policy we will never share

your information. For future reference you can use the reference

number [redacted]

Thank you for allowing us the time to respond to your complaint. If you have any questions or comments feel free to contact us at toll free 1-877-801-9071.

Regards,

Support Team

Review: I signed up for a free trial and did not realize the trial would convert to a $34.95 per month membership. As soon as I saw the charge hit my account, I called the customer service number and simply requested a refund and that my membership be cancelled because I did not want the service. Most companies will honor this request but Fang Media/mediatow.net did not. The customer service representative told me that refunds could not be given and I asked to speak to a manager. She said a manager was not available. I told her I'd be calling again later to speak to a manager or I'd report them to Revdex.com. She told me to go ahead and report them to Revdex.com and hung up on me.Desired Settlement: I simply want the monthly charge to be refunded to my card.

Business

Response:

Hello [redacted]

Your account was cancelled effectively October 3rd 2013 using our automated Telephone system. Your full refund was applied on September 3rd, 2013 when you called our support line. Please note that refunds take up to 5-10 business days to process.

For your reference we have attached screen shots with the processed refunded transactions along with the account confirmation. For future reference you can use the reference number [redacted]

Thank you for allowing us the time to respond to your complaint. If you have any questions or comments feel free to contact us at toll free 1-877-801-9071.

Regards,

Support Team

Review: They offered A+ Guide to Managing & Maintaining Your PC, 8th Edition pdf file that lured me to their siteIn order to get the file you have to sign up for a free account which is normal, however the following pages lead you to sign up for a free trial for days, or premium service at a cost no, problem yetThen they put up a offer to give a dollar to unisef with no way of not giving a donation, the continue button asks you to confirm giving a dollar to unisefThat's wrong I should be able to choose not to give, but I did, because of the hopes of acquiring the pdf, and hey it's a good causeThen after confirming my email, I did a search for the book by title, and by author Jean AndrewsNo bookRight so I canceled the account immediately online at a cost of another dollar, for the privilege of not talking to a call center employee that would I'm sure try to sell me on this siteAwful, but I did agree to itThe big problem with the site is they are using advertising to lure people in, their website tries to trick you into making unwanted purchases at every turnBy poping up a window to confirm.Desired Settlement: A: I want them not to advertise products they don't have on unaffiliated websites B: I want them not to force people to give to unicef, and have a clear I don't want to give to unicef buttonC: I would like them to get rid of immediate cancel for a priceD: I want them to change their website, to a more user friendly enviroment that doesn't use that bait and switch continue button plus pop up to confirm purchase
Business
Response:
Matter: Cancellation Request by Derek Westover Complaint ID[redacted]
As requested in the complaint, your membership to Ayeplay was cancelled effectively on May 5th and no membership charges were been billed to your accountFor
further information concerning charges kindly refer to our terms and conditions which can be found on the following site:
We attached hereto a copy of your account balance on this dayFor future reference to this complaint, the ticket ID assigned to your account is [redacted]
Customer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require any further assistance or have any questions
Yours truly,
Support Team
Fang Media LLC
1-877-717-
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to meHowever, I still find that the way they lure customers to their site is predatory, and Had I been a less informed person could of been cheated out of tens of dollars