Fang Media

Review: I was on a website http://www.vssm.org/) trying to access samples of old school exams, and despite the many "FREE" declarations, preceding the request for my billing information, as soon as it was entered, I was presented with a receipt for my "purchase" from www.mediahoe.net.

Checking with my CC company, I was billed first for $1, and then for $2.95. When I called the "24-hour customer support" for the website, they hung up on me...

I had NEVER even heard of the "mediahoe" company until AFTER they accessed my credit card. there is no telling what else they will steal from my account!Desired Settlement: I want my $3.95 refunded, them to stay OUT of my account, and they should be punished for this SCAM...

Business

Response:

[redacted]

Your account was removed completely and cancelled effectively February 16, 2014. Your full refund of $2.95 was applied on February 16, 2014 when you called our support line. Please note that refunds take up to 5-10 business days to process.

For your reference we have attached screen shots with the processed refunded transactions along with the account confirmation. For future reference you can use the reference number [redacted]

Thank you for allowing us the time to respond to your complaint. If you have any questions or comments feel free to contact us at toll free 1-877-801-9071.

Regards,

Support Team

Review: I was signed up with vexplay services without any notification or confirmation. When I went to cancel services, the telephone message requires you to go through a number of hoops to cancel your subscription. It then indicates that you will get an email notification of cancellation which never arrived. I'm now in process of working with my credit card company to dispute the pending charge if any goes through.Desired Settlement: If the pending charge goes through, I will ask that it be returned.

Business

Response:

[redacted]

We just wanted to assure you that the account is cancelled. Rest assured no further charges will be applied to your account.

Please use Reference Number [redacted] and anyone can pull up your account.

Thank you for allowing us the time to respond to your complaint. If you have any questions or comments feel free to contact us at toll free 1-877-801-9071.

Best regards,

Support Staff

Review: This company is a scam. I clicked through an ad because I thought it was required to download free software. It took me through a registration and claimed that I would not be charged and it was just for verification. I thought it was for the software. It turns out, they registered me for some video game account that I don't want.

Here are the problems: the registration automatically enrolled me in a premium account for $34 and change MONTHLY. They only give you 5 days to cancel.

To cancel online, it costs $0.99.

The 800 number for cancellation was out of service.

I called their pay number and waited on hold for 10 minutes. They claim to have canceled my account and refunded the $0.99, but we will see.Desired Settlement: I want a refund, but mostly I also want this company to be flagged for unethical practices. This is clearly designed to trick people into being charged a monthly fee. In order not to be charged, I had to spend about 20 minutes working to get this resolved.

Business

Response:

[redacted]

Your account was removed completely and cancelled effectively October 17th, 2013. Your full refund

was applied on October 17th, 2013 when you called our support line. Please note that refunds take up to 5-10

business days to process.

For your reference we have attached screen shots with the processed refunded

transactions along with the account confirmation. For future reference you can

use the reference number [redacted]

Thank you for allowing us the time to respond to your complaint. If you have

any questions or comments feel free to contact us at toll

free 1-877-801-9071.

Regards,

Support Team

Review: There site states "free membership" and the same day I was charged $1.00 on my credit card. Thankfully, Chase Bank was on top of it and notified me and we blocked the charge. That's an open-ended opportunity for "crooks" to compromise a credit card. Site obviously deceives the unaware consumer (and I consider myself very computer safety aware).Desired Settlement: I see this company has an F rating already - why are they allowed to continue to deceive people? Thanks for your attention to this.

Business

Response:

Hello [redacted]

As a curtsey we have cancelled and disabled your account. For future reference you can use the reference number [redacted]. We are just now starting to respond to clients concerns, we had no idea that we had a F rating till recently and are working to improve it.

Thank you for allowing us the time to respond to your complaint. If you have any questions or comments feel free to contact us at toll free 1-877-801-9071.

Regards,

Support Team

Review: This site misleads and advertises free templates and then offers only games. Then you are required to pay a fee to ensure that you are removed from their system.Desired Settlement: DesiredSettlementID: Refund

Refund any fees charged and require them to advertise their product and required fees honestly.

Business

Response:

[redacted]

Please not that your account was never charged and the 1$ was only an

authorization amount which was released after a few days.

As a curtsey we have cancelled and disabled your account. For future

reference you can use the reference number [redacted]

Thank you for allowing us the time to respond to your complaint. If

you have any questions or comments feel free to contact us at

toll free [redacted]

Regards,

Support Team

Review: The "free" membership automatically converts to a a pay service, which is not adequately documented when signing up. Cancellation requires you to PAY for the cancellation (a "convenience fee"). The supposed alternative to the paid cancellation is to send them an email, but when you try to select cancellation in their feedback form, it bounces you back to the "give us a dollar to cancel" page, an infinite loop of fraud. No emails other than automated responses are ever received. The only option is to dispute the charge with your credit card company, causing significant lost time, and resulting in the card being cancelled and having to set up a new card with any other companies you used that card to auto-bill with.Desired Settlement: Permanent cancellation. No fees of any kind. Email confirmation of the cancellation.

Business

Response:

[redacted]

As a curtsey we have deleted your account. Rest assure that

according to our Terms and conditions and privacy policy we will never share

your information. For future reference you can use the reference

number [redacted]

Thank you for allowing us the time to respond to your complaint. We

appreciate your feedback and will give it attention at our product center. If

you have any questions or comments feel free to contact us at toll free [redacted]

Regards,

Support Team

Review: I'm not clear how but we were added to an automatic subscription service for a website we've never been to. I just realized this month that they were automatically charging us $34.99 each month for a service we didn't request and haven't accessed. It is listed under my 12 year old daughter's email account. When I called the company, they listened to my complaint but would not refund any of the money--they simply said they would cancel the subscription. As I was complaining about the issue, the person hung up on me. Now, every time I call the number, I can't get through--it immediately hangs up on me. I believe this is a common occurrence with them. When I first chose the option to talk to someone about billing issues, I was taken to a recorded message that said they could not offer refunds for any months previous and that you could cancel the service by choosing a different option. They have, at this point, scammed $244.93 out of us.Desired Settlement: I would like a refund of $244.93. I'm fairly sure that a 12-year-old cannot enter into a legally binding financial arrangement without parental permission.

Business

Response:

[redacted]

Your account was cancelled effectively October 9th 2013. Your full refund was applied on September 19th, 2013 when you called our support line. Please note that refunds take up to 5-10

business days to process.

For your reference we have attached screen shots

with the processed refunded transactions along with the account

confirmation. For future reference you can use the reference

number [redacted]

Thank you for allowing us the time to respond to

your complaint. If you have any questions or comments feel free to

contact us at toll free 1-877-801-9071.

Regards,

Support Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I would like to note a couple of things:

1. I originally called the company on September 15 and was told that they could only refund the most recent month's fee. They hung up on me while I was talking to them.

2. I called back on September 16 (after having filed the complaint with Revdex.com) and was told that they could only refund 3 months fees because the bank wouldn't allow them to refund any further back. No amount of complaining, arguing or threatening legal action would change the supervisor's mind. They did immediately process the refund for 3 months fees that day.

3. The final 3 refunds simply showed up in my account on September 21. I called my bank to find out if these could be reversed since nothing about these refunds had been communicated to me by the company. When I checked the Revdex.com site later that day, I found the company's response stating that they had refunded in full. I fully believe that if the Revdex.com hadn't been involved, I would never have received more than 3 months fees refunded.

Review: I was on the website onreadz and decided to download the book instead of reading it onlineWhen I clicked download the screen flashed and said I must be a member first and offered a free trial membershipWhen asked for a credit card it stated the card was for future purchasesThe next morning I look in my email and I have been charged in the first email, then for a free day premium membershipI was going to just let it go and cancel the membership which should have been freeSo I go to the website and click cancel where I am informed to make sure that I actually get canceled from this free membership I must pay or .99c depending on if I am still in the day trial periodAnd the most amazingly wrong thing is I still cant download from the site I started with because Im not a memberObviously this is something they do regularly because when I looked in the FAQ's why was I charged for a free trial is a question and the answer is that you are charged a renewal fee automaticallyFree trial for days should not be charged renewal fee on day two its a scam and a rip offWho charges to make sure you actually get canceledIts like buying protection from the people you need to protected from.Desired Settlement: I want my back I also would like to know how to make sure other people are aware of the service and product terms before hand so no one else gets robbedis not a lot of money but when you take that from a lot of peoplethe little bit becomes a lot
Business
Response:
[redacted]
As requested in the complaint, your membership to [redacted] was cancelled effectively on June 17th, As also requested, we have refunded you directly on your credit
card ending in the amount of $on June 17th, You will find attached hereto a copy of your account balance on this dayFor future reference to this complaint, the ticket ID assigned to your account is [redacted]
Customer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require any further assistance or have any questions
Yours truly,
Support Team

Review: from TV Guide, I attempted to view a program. it sent me to PlayPez. I should have realized when it asked for CC number to register for a FREE membership that it was wrong, but I did it anyway. After I realized that I would not be able to view what I expected, I attempted to cancel membership. If you choose to do it online, they will charge you $1.00. If you call, they say they won't charge you anything. I now have realized that they have charged my CC $1.00 even before my cancelation. The charge is billed outside the US, which my bank informed me of. I also realized that this PlayPez is just one of many companies under this conglomeration as I attempted to view the program again, it sent me to another one of the companies. I just seems like they are going to get $1.00 no matter what. From all the people that they dupe, that's going to be a lot of dollars.Desired Settlement: I would like my $1.00 back, but I just felt I needed to report them as shady business practitioners. thank you for your time

Business

Response:

[redacted]

Please not that your account was never charged and the 1$ was only an authorization amount which was released after a few days or the original transaction on November 27th, 2013.

Our customer support agents are trained to explain that this transaction is only for credit card validation reasons. It normally shows up on a credit card or bank statement as a pending transaction but then is released. Depending on the bank at times the money is removed but then promptly put back.

If you have additional concerns on the matter we will be glad to look into this for you further. In the unlikely case that this was a technical problem we will look into this case if you can provide us with a sample of the transaction history during this time period. Your reference number for this complaint is [redacted]

Thank you for allowing us the time to respond to your complaint. If you have any questions or comments feel free to contact us at toll free 1-877-801-9071 or reply to this complaint.

Regards,

Support Team

Review: www.funkplay.net has been charging my credit card 34.95 per month for at least 5 months before I caught the unauthorized transactions. They have been contacted and assured the money would be credited back to the account. How they ever got the credit card number is my question. I have seen numerous other complaints on the internet about this company doing the same thing to other people. We will see if they honor the credit. They say it will take 5-10 days to be credited back. This was on 8-18-2013Desired Settlement: would like all monies taken from my account without my permission credited back to my card.

Business

Response:

[redacted]

We have fully refunded and cancelled your account effective August 18th, 2013. Please note that refunds take up to 5-10 business days to process.

For your reference we have attached screen shots with the processed refunded transactions along with the account confirmation. For future reference you can use the reference number [redacted]

Thank you for allowing us the time to respond to your complaint. If you have any questions or comments feel free to contact us at toll free 1-877-801-9071.

Regards,

Support Team

Review: Fang Media advertised having a product (Sam Shepards Seven Plays) but demanded that interested customers register and pay a fee before seeing their library. I found that they did not hold that title or many others and tried to cancel within 15 minutes. To cancel, Fang Media charged me money for 'processing', which I do believe is illegalDesired Settlement: Reimbursement of charges and punishment for misrepresenting products.

Business

Response:

[redacted]

We are having trouble finding your account information. We want to resolve your inquiry in the shortest possible delay. We first need to be provided with some additional information in order to retrieve your account. Normally all we would need is 1 or 2 of the following information. Of course the more information we are given the easier it will be to find your account.

Information which can help us find your account is:

-Another email address you may registered with

-Name of the site seen on your credit card statement

First 6 digits last 4 digits of your credit card

Looking forward to your response,

Best Regards,

Support Team

Review: Tried to cancel the Troyplay membership during the 5 day free trial period. However I received several charges on credit card totaling $4.95. Called the 877-717-3330 number they were supposed to credit my card $3.95 instead of all the charges. I'm still awaiting the $3.95 credit to my card. Also, Troyplay mislead/false advertise of "free 5 day trial membership period" advertisement.Desired Settlement: Request to have full refund of $4.95 to my credit card.

Business

Response:

[redacted]

Your account was cancelled effectively October 7th 2013. Your full refund of $3.95 was applied on October 8th, 2013 when you called our

support line. Please note that refunds take up to 5-10 business days to

process.

For your reference we have attached screen shots with the processed refunded

transactions along with the account confirmation. For future reference you can

use the reference number [redacted]

Thank you for allowing us the time to respond to your complaint. If you have

any questions or comments feel free to contact us at toll

free 1-877-801-9071.

Regards,

Support Team

Consumer

Response:

Review: I canceled my mediatow account on 02/27/after it states my debit card wouldn't be charged for to verife my account and the charged $fee plus $for a free day trail.Desired Settlement: I want my $refund back to me within the next hours
Business
Response:
Cancellation and Refund Request by Nigel Wagner Complaint ID [redacted]Dear [redacted] As requested in the complaint, your membership to Mediatow was cancelled effectively on February 27th, 2015.Please be advised that the $is a processing fee which is reimbursed to the customerAdditionally, your refund of $is currently being processed by the bankCustomer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require any further assistance or have any questions.Yours truly, Support Team

Review: I wanted to download an app from FURPLAY that allows me to use Android apps on my kindle. They want my credit card # - NOT to charge me, but just in case I decide to make a purchase or to pay for a complete membership. AFTER joining the "free trial," I see that my free membership lasts for 5 days...then they will start charging me around $35 dollars a month. Heck no-I want to cancel. I try to cancel online-just liked I joined, but it will cost me $1. I call the phone number to get someone who says she can't hear me, I'll have to call back. My partner then calls the number and they agree to cancel the membership. I look at my account this morning and see they charged me $2 - $1 for joining, $1 for canceling.Desired Settlement: They should not trick people into giving their card information so that they can use it without permission. We were NOT told over the phone that we would be charged for canceling. That's why I called the number in the first place. It's not the amount I was charged....it was the fact that I was charged anything at all.

Business

Response:

Hello [redacted]

As a curtsey we confirm to have cancelled and disabled your account. Rest assure that

according to our Terms and conditions and privacy policy we will never share

your information. For future reference you can use the reference

number [redacted]

Thank you for allowing us the time to respond to your complaint. If you have any questions or comments feel free to contact us at toll free 1-877-801-9071.

Regards,

Support Team

Review: The company is offering a book I wrote (SPOKE) and to which I own exclusive rights for free download at [redacted] When you click on the download button, you are taken to a different url saying you have to register as a memberThe terms of agreement page identifies the company offering the book as Fang Media, LLCI called the number on their website, and the woman who answered the phone refused to provide any information, to transfer me to a supervisor, or to answer any questions.Desired Settlement: Cease and desist the illegal offering of my book on their website
Consumer
Response:
You asked for my first nameMy full legal name is [redacted]I have no first nameThat is what is listed on my birth certificate, passport, Social Security, and drivers license
Business
Response:
Matter: Request by Coleman Complaint [redacted]
We have conducted a thorough search of the website which you mentioned in your complaint and can find no evidence of your book being offered there
If you can provide evidence of some kind we will be happy to further investigate this matter
Customer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require any further assistance or have any questions
Yours truly
Customer Support
Consumer
Response:

Review: I am getting charged $34.95 for a service I NEVER signed up for. I am not an online gamer of any kind and I don't own an e-reader of any sort. Period. I called the customer service folks at www.doitplay.com and they could not provide me any single proof of what I purchased or how I actually got signed up for this. Not to mentioned both agents were extremely rude. I never received any email confirmation from doitplay.com or any one else for that matter when I supposedly signed up for this in August 2013. I want a refund of the $34.95 that I was charged in August. A refund for September, October, November and December is supposedly being processed. But I cancelled by credit card and filed a complaint with my bank and now with the Revdex.com. I have no kids who could have signed up for this and no one has access to my credit card.Desired Settlement: I want ALL my money back! That includes the $34.95 from August and all the monthly charges for the subsequent months. That's $174.75.

Business

Response:

[redacted]

Your account was removed completely and cancelled effectively December 11 2013. Your refund for 120 days was applied on December 11, 2013 when you called our support line. Please note that refunds take up to 5-10 business days to process.

For your reference we have attached screen shots with the processed refunded transactions along with the account confirmation. For future reference you can use the reference number [redacted]

Thank you for allowing us the time to respond to your complaint. If you have any questions or comments feel free to contact us at toll free 1-877-801-9071.

Regards,

Support Team

Consumer

Response:

Review: This website is a fraudI would like my money back, which is now upwards of $To cancel there waa a fee- to start to watch free movies, I was charged a feeThis is a fraud and should be reported to the government.Please ensure I get my money refunded ASAP.Desired Settlement: All fees charged refunded
Business
Response:
Matter: Cancellation and Refund Request by [redacted] Complaint ID [redacted] Dear [redacted],As requested in the complaint, your membership to Docplay was cancelled effectively on February 22nd We will issue a refund via check in the amount of $In order to mail the check, we require your full adress, which includes: street number, street name, apartment number (if applicable), city, postal code, country.For future reference to this complaint, the ticket ID assigned to your account is [redacted]Customer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require any further assistance or have any questionsYours truly, Support Team

Review: online deceit and trickery to get my credit card number for a charge, while claiming the site would be free although they charged for a charity and whateverThey also said they would return my money in a couple of weeks after I spoke to someone in India, requesting my credit card not be chargedMy call to this FangMedia group was within one minute of this unauthorized charge on my card.Desired Settlement: This online company should be looked into carefully, they claim they are free if you provide a credit card number, yet once this is provided they ask for a donationIf you continue on their site they charge your card as a donation without expressed permission, and send you to a site that had no relevance to the reason you might be interested in the first place
Business
Response:
Your account was removed completely and cancelled effectively November 21st, Your full refund was applied on November 21st, when you called our support linePlease note that refunds take up to 5-business days to process
For your reference we have attached screen shots with the processed refunded transactions along with the account confirmationFor future reference you can use the reference number [redacted]
We always welcome feedback on our service and we take good note of the information provided in the ComplaintThank you for taking the time to relay the information to us
Customer service excellence is a priority for us and we will take all reasonable measures to improve our servicePlease do not hesitate to contact us, should you require any further assistance or have any question
Yours truly,
Customer Support

Review: They advertise FREE service...reality is day trialBy pressing continue, they automatically upgrade at additional charge and there is no way to back outThe site is not consumer friendly!Desired Settlement: I am awaiting confirmation my subscription was cancelled within the 5-day trial and Aldo confirmation of the $upgrade charge
Business
Response:
Matter: Cancellation Request by [redacted] Complaint ID
Dear [redacted]
As requested in the complaint, your membership to Mechplay was cancelled effectively on September 16, No charges have been billed to your accountYou will find
attached hereto a copy of your account balance on this dayFor future reference to this complaint, the ticket ID assigned to your account is [redacted]
Customer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require any further assistance or have any questions
Customer Support

Review: First of all this website is just a scam to get into your bank account and steal money from youYesterday afternoon, April 14, 2015, I was checking my bank account statements and had found out that these two websites were helping themselves with almost dollars off my accountI looked them up and none seemed familiar at allI tried to contact them and no one answered, then I emailed them saying that I wanted my money back because for a fact I didn't use their website for anything at all if I knew the website I would not be complainingI rarely deal with these kinds of things and I have read some comments of the website being a scam and that they affiliate with other websitesSo that's when another website charged me half of the dollars which I was furious with the kind of business these people put out thereThey should be embarrassed of their business because of such things they do to make a livingAfter I emailed them I got a confirmation saying that I would get an email back after hours and it has been past the hoursI decided to call again and this lady named Rachel answered the phone, I asked her why I was being charged for dollars and all together from some other website and she checked if I was in the system and I was not in there until she checked my credit card numbers and told me my account was cancelledThen I went on about why did they do that when I didn't sign up for anythingThen she when on and on about how I signed up she has my information and all of this and she was being rude about it too repeating the same things and I did not want to argue with her so I hung upThey have terrible customer service and their affiliation with other websites are as well taking advantage, websites like https://www.cinamuse.com Is just as bad and are also the other website that stole half of my money and I know it isn't so much money to be complaining about but, this should be resolved and they should be notified that they scam people and just take information.Desired Settlement: I want my full dollars back in my credit card from both of these websitesThey do not have good customer service they are rude and they do not help you they just argue with you the whole time
Business
Response:
Matter: Cancellation and Refund Request by [redacted] Complaint ID [redacted]Dear [redacted],We are having trouble finding your account informationWe want to resolve your inquiry in the shortest possible delay but we need to be provided with some additional information in order to retrieve your accountPlease provide the following additional account details:- - First and last name used to register - Email address used to register- First digits and last digits of the credit card used to register-Ticket ID provided on your membership receiptCustomer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require any further assistance or have any questionsYours truly, Support Team
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me