Fang Media

Cancellation and Refund Request by J[redacted]  Complaint ID  [redacted]Dear J[redacted],Please be advised that for purchases made using a credit card, the processing time for refunds is approximately 21 days.   Additionally, exchange rates are determined by the issuing bank.  We recommend that you get in touch with your bank to clarify the rates charged for this transaction.Customer service excellence is a priority for us and we hope that our response was able to address your concerns. Please do not hesitate to contact us, should you require any further assistance or have any questions.Yours truly,Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Regards,

Review: I am attempted to cancel free trial membership immediately (approc mins) after signing up on the website and realized the product is not what I wantedThe site would not allow me to login to do this saying password and user name is incorrectI called approximately minutes into this transaction and after receiving a confirmation email about my free trial membershipThe agent (2) at two different attempts were inefficient and were not able to pull my transactionI was advised to call back the next day if an email to confirm cancellation was not receivedI have called and called and always network issues or bad connectionsThis company has charged my checking account a fee of Upon calling to dispute this charge I was told my account was unable to be locatedI am now in the process of having my bank help me to resolve this issueI would like to have this matter looked into as at this point I believe this company to be fraudulentNumerous calls to the customer service center to simply cancel the product result in representatives asking for more and more information from me but never for their transaction numberPlease help meFinally on 1/21/15, I managed to indicate an online cancellation for which the company wants to charge $for cancellationAbsurd!!!!!Desired Settlement: Return funds withdrawn from my account by MediabiLocate cancellation request for the five day trial period and do not attempt to collect any fees from me as I will never use your product or recommend it to anyone
Business
Response:
Matter: Cancellation and Refund Request by [redacted] Complaint ID [redacted]Dear [redacted], We are having trouble finding your account informationWe want to resolve your inquiry in the shortest possible delay but we need to be provided with some additional information in order to retrieve your accountPlease provide the following additional account details:- First and last name used to register- Email address used to register- First digits and last digits of the credit card used to register-Ticket ID provided on your membership receipt.Customer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require any further assistance or have any questions.Yours truly,Support Team
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me

Review: I subscribed for a free service, and they said they needed my credit card number for a secure transaction. Then they charged me $1 twice. When I went to the website to cancel my membership they state that I have to pay another $1 to unsubscribe, or I could call the 1- 800 number. When I call the 1-800 number I was on hold for more than 15 minutes.Desired Settlement: I hope they are cited by Revdex.com because I consider myself pretty tech savvy, and I was still duped!

Business

Response:

[redacted]

Your account was removed completely and cancelled effectively October 29th, 2013.

Your full refund was applied on October 29th, 2013. Please note that refunds take up to 5-10

business days to process.

For your reference we have attached screen shots with the processed refunded

transactions along with the account confirmation. For future reference you can

use the reference number [redacted]

Thank you for allowing us the time to respond to your complaint. If you have

any questions or comments feel free to contact us at toll

free [redacted]

Regards,

Support Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I needed to download a file. I was forced to sign up for Fang Media LLC's website playyeah.net. It stated it was free as long as you canceled before your trial was up. After signing up I still could not download my document. When I went to cancel my account and was charged a fee to cancel. This is a complete scam and my money was stolen by this company.Desired Settlement: I would like to be refunded the cancelation fee I was charged.

Business

Response:

[redacted]

We would love to further discussion the issue and apply the

appropriate refund. We first need to be provided with some information in order

to retrieve your account.

Normally all we would need is 1 or 2 of the following

information. Of course the more given the easier it’ll be to find your account.

Some information need is:

- CC first 6 digits last 4 digits

- First and last name used in the account (the current name provided was not found)

- Name of the site seen on your credit card statement

- Email address you registered with (the current email provided was not found)

Amount of the transactions and date of the transaction

After receiving some of this information we’ll be glad to

look up your account and take appropriate action.

Kindest regards,

Support Team

Review: First they advertise a $free trial fee, then my visa debit was charged $41.38, then I called for a refund and was told it would take 5-business days, then once the day period hit suddenly it was days, then after the days it was a processor error so it will now take 6-weeks for an investigation, and then they will issue me a chequeI still havent recieved the cheque, when I call I get told there is nothing that can be done.Desired Settlement: I would like my refund asap with all the fees as well
Business
Response:
Cancellation and Refund Request by J[redacted] Complaint ID [redacted] Dear J[redacted], As requested in the complaint, your membership to Mediatow was cancelled effectively on February 2nd, 2015.As requested in the complaint, we have issued a check in the amount of $and mailed it to 1[redacted] via ground mail.Please note that our refund policy allows for full refunds within days of the processed transaction date and that checks may take up to business days to be deliveredYou will find attached hereto a copy of your account balance on this dayFor future reference to this complaint, the ticket ID assigned to your account is [redacted]Customer service excellence is a priority for us and we hope that our response was able to address your concerns.Please do not hesitate to contact us, should you require any further assistance or have any questionsYours truly, Support Team
Consumer
Response:

Review: Was charged for a product that I did not want. I was unaware after the 5-day trial I would be charged $34.95. After looking further on the website of BroPlay it does state this. I just feel like I was taken advantage of, the site will renew automatically. To top it off they charge you to cancel the membership. And I also have $1.00 charge I am not sure why. I was on the site to download what they called free photoshop actions, in reality it was not free.Desired Settlement: Refund-Credit Card Credit

Business

Response:

[redacted]

Your account was cancelled effectively September 13th, 2013. Your full refund was applied on August when you called our support line. Please note that refunds take up to 5-10 business days to process.

For your reference we have attached screen shots with the processed refunded transactions along with the account confirmation. For future reference you can use the reference number [redacted]

Thank you for allowing us the time to respond to your complaint. If you have any questions or comments feel free to contact us at toll free [redacted]

Regards,

Support Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I did a search on this site for a document that I wanted to download. The site said I had to sign-up first and have my credit card verified in order to do so. They promised the credit card would not be charged. This was lie #1. Once the card was verified there was no option to download the document or any of its products for free. Even the "Trial Offer" required the consumer to purchase it. Because this document was important I paid for the "Trial Offer". After paying for the trial offer the site takes me to a page to look up my document (again) and to my amazement the document was nowhere to be found! At this point I wanted to cancel my "Trial Offer". When I reached the page to do so, it required an additional fee to cancel it!!!!

This company claimed to have my document in the beginning... claimed they wouldn't charge my credit card... and in the end it didn't have the document and I was charged twice!Desired Settlement: I would like all the fees they charged me refunded back to my credit card. And I would like them to change their misleading business practices.

Business

Response:

[redacted]

Your account was removed completely and cancelled effectively November 19th, 2013. Your full refund was applied on November 19th, 2013 when you called our support line. Please note that refunds take up to 5-10 business days to process.

For your reference we have attached screen shots with the processed refunded transactions along with the account confirmation. For future reference you can use the reference number [redacted]

Thank you for allowing us the time to respond to your complaint. If you have any questions or comments feel free to contact us at toll free 1-877-801-9071.

Regards,

Support Team

Consumer

Response:

Review: I thought I was signing up for a free trial for an educational site. The cost was advertised as 5 days for a dollar. I was then instructed to give credit card information and person information. I was routed to a strange site and was unable to access any school materials. I did not even know it was a media site. I then called the number to cancel the transaction and was unable to speak with anyone so I had to press 1 and give credit card info again to cancel the membership. When calling my credit card I learned that 4 dollars and 95 cents had been put through and only one of the four authorizations was cancelled. Mind you I thought there was only one so I think several were put in so the account could be drained. I had to cancel the card, which is a school district account, and have to put all class purchases on hold until a new one comes in.Desired Settlement: I do not want the money charged, I do not want any further charges, I don't want anything emailed to me or mailed to my home and I would like to warn future victims of this site. It is clearly a fishing scam that attaches itself to a child's learning site...terrible!!

Business

Response:

[redacted]

Your account was removed completely and cancelled effectively November 6th 2013.

Your full refund was applied on November 6th 2013

when you called our support line. Please note that refunds take up to 5-10

business days to process.

For your reference we have attached screen shots with the processed refunded

transactions along with the account confirmation. For future reference you can

use the reference number [redacted]

Thank you for allowing us the time to respond to your complaint. If you have

any questions or comments feel free to contact us at toll

free 1-877-801-9071.

Regards,

Support Team

Review: Play Pez has put up my book title for sale on their website without my knowledge. I have written to Play Pez through their email address [redacted] many times asking them not to present/sell this title to their clients without receiving any reply from them. I hope they have not done the same to my other titles. A check on the world wide web shows that a number of authors have complained about their works being illegally sold by Play Pez. Now the owner-company's name, according to the Pay Pez website, appears to have changed from Fang Media LLC to Digital KO LLC. Greatly appreciate if Fang Media LLC/Digital KO LLC is stopped from selling my book title(s) illegally and without my knowledge.

Thanks & kind regards.Desired Settlement: Hope/assurance that Play Pez would stop selling my book title(s) illegally and without my knowledge.

Business

Response:

Matter: Removal of Book Request by [redacted] Complaint ID [redacted] Dear [redacted],Please supply us with the title of the book in order for us to investigate this matter.We look forward to hearing from you.Regards.Customer Support

Consumer

Response:

Review: This company charged me recurring payments of $without my authorization for services I didn't receive or requestThey credit me for payments and my credit card credited me for payments.Desired Settlement: I would like a refund for the balance of $
Business
Response:
Matter: Cancellation and Refund Request by [redacted] Complaint ID 1[redacted]
Dear [redacted],
As requested in the complaint, your membership to Media URS was cancelled effectively on May 8th You will find attached hereto a copy of your account balance on this dayFor future reference to this complaint, the ticket ID assigned to your account is [redacted]
Please note that our refund policy only allows for full refunds within daysWe regret to inform you that claims made after this time cannot be refundedWe invite you to view the following site for further information:
www.MediaUrs.com
Customer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require any further assistance or have any questions
Yours truly,
Support Team
MediaUrs
Consumer
Response:

Review: This company attempted a fraudulent credit card charge today 9/28/2014 from the UK. I have never been to or know of their site.Desired Settlement: Cease and Desist from fraudulent credit card charges.

Business

Response:

Matter: Cancellation by [redacted] Complaint ID 1[redacted]

Dear [redacted]

We are having trouble finding your account information. We want to resolve your inquiry in the shortest possible delay but we need to be provided with some additional information in order to retrieve your account. Please provide the following additional account details:

- First and last name used to register

- Email address used to register

- First 6 digits and last 4 digits of the credit card used to

register

-Ticket ID provided on your membership receipt

We look forward to hearing from you.

Yours truly,

Support Team

Consumer

Response:

Review: I followed the oinks to sign up for a "free" account and did not notice anything telling me it was a trial until I saw a charge on my credit card and went looking deeper. Then I found out I was on a trial with an auto subscribe after 7 days.Desired Settlement: It is only $100 but I should not be charged money to cancel a subscription that I did not intend to sign up for in the first place.

Business

Response:

Hello [redacted]

Please not that your account was never charged and the 1$ was only an authorization amount which was released after a few days.

As a curtsey we have cancelled and disabled your account. For future reference you can use the reference number [redacted]

Thank you for allowing us the time to respond to your complaint. If you have any questions or comments feel free to contact us at toll free 1-877-801-9071.

Regards,

Support Team

Review: I am reporting them for their bait and switch tacticsI missed an episode of a popular tv so I did a google search for websites that were streaming the show onlineWhen I clicked on the link, SERIES HD - FULL EMPIRE SEASON EPISODE ONLINE FREE, I was taken to this Facebook page [redacted]When you click on one of the links on the Facebook page [redacted] it takes you to a page that shows a view of the show I wanted to watch with a play button on topOnce you press play you are prompted to registerYou can register for a premium account or a free day trialI chose the free day trialOnce I registered, I searched for the tv show I wanted to watch and they did not have itThey didn't have any of the episodes, they didn't even have anything remotely similarI immediately canceled my FREE day trial and I was charge $for cancelingCharging me for canceling a service that did not provide what was promised only adds insult to injuryI understand that it is only a dollar but I don't feel I should have to payI feel that are scamming people.Desired Settlement: I want my $refundedI also don't think they should be able to lie to people about what they offer
Business
Response:
Cancellation and Refund Request by [redacted] Complaint ID [redacted]Dear [redacted], your membership to Mediawas cancelled effectively on January 28th 2015.Please be advised that $is a pre-authorization fee which is reimbursed within hours of the cancellation of an account.Customer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require any further assistance or have any questions.Yours trulySupport Team
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me

Review: This company charged my card for services I did not authorize. They were supposed to only charge my card a conditional $1 to prove that I was "a real person." They then charged my card $34.95. I attempted to call them at the toll free number listed on my bank statement and on their website, but, conveniently, I got a message stating the number was not available from my calling area. I have sent them 4 emails. They only responded to the first saying they would respond within 12 hours. They have never responded. I have had to take the matter up with my bank which caused a hold to be put on my account and having to pay a fee to get another bank card issued. After the fact, I googled this business and it appears being a scam is how they operate.Desired Settlement: I would like the original charge of $34.95, along with the initial $1 charge refunded, along with the fee I have been charged by my bank to make myself whole, because the company ignored me at every step. I believe they should be out of business, but if there are any other punitive damages that could be applied, all is welcome.

Review: There was a charge to my account for a service I did not request. There was an email address used by someone who is a minor who the company claims registered for the service. There is no download or service shown for the charge that was taken out of my account and although my name did not match the registration, there was no verification of age or that the credit card belonged to the person registering.Desired Settlement: I want the charges returned as this was a fraudulant charge for no services rendered.

Business

Response:

Hello,

Your account was cancelled effectively July 9th, 2013. Your full refund was applied on September 27th, 2013 when you called our

support line. Please note that refunds take up to 5-10 business days to

process.

For your reference we have attached screen shots with the processed refunded

transactions along with the account confirmation. For future reference you can

use the reference number [redacted]

Thank you for allowing us the time to respond to your complaint. If you have

any questions or comments feel free to contact us at toll

free [redacted]

Regards,

Support Team

Review: I got misled to sign up to rockplay.netA site administrated by Fang Media LLC
Rockplay made it look like I was signing upp to my original site, www.swefilmer.se
I agreed to a day free trial
When I discoverd my mistake I realised that I can't stop the free triall unless I pay money to Fang Media LLC
There is no way to contact the company other than those where I have to payThe mail contact is out of order and it seems to be many customers who have had the same problem
I need to get a message to them to stop our agreementI have blocked my credit card and I'm not going to pay any charges from Fang Media LLC or Rockplay.net
I hope you can help me
Best regardsDesired Settlement: I need a confirmation about ending our agreementI signed up yesterday and want to end before the days of free trial runs out
Business
Response:
Matter: Cancellation Request by O[redacted] Complaint ID [redacted]
Dear [redacted]t
As requested in the complaint, your membership to RockPlay was cancelled effectively on November 10, No charges have been billed to your accountYou will find attached hereto a copy of your account balance on this dayFor future reference to this complaint, the ticket ID assigned to your account is [redacted]
Customer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require any further assistance or have any questions
Yours truly,
Customer Support

Review: I discovered a monthly billing on my credit card for this company which I had absolutely no contact withThey claimed I submitted a payment on Christmas, 12/25/for their online gamingI do absolutely no online gaming nor had I ever heard of their websiteThis was an absolute scamI didn't realize the auto payments until April so I'm out $for months unless my credit card company can reimburse and go after these crooksI really do not understand how they obtained all my personal info and credit card infoThis is truly scary!!!I hope more consumers who have been duped by this company come forward so they will be held responsible for this FRAUD!!!!!When I attempted to attached emails and documentation I received from this company the saved information would not open or reload...........nor would it allow me to attached as documentation to this complaint!!!!! More evidence of FRAUD!!!!Desired Settlement: months of charges @ $34.95/month = $total cost
Business
Response:
Matter: Cancellation and Refund Request by [redacted]
Complaint ID [redacted]
As requested in the complaint, your membership to Flyplay was cancelled effectively on April 2nd
As requested in the complaint, we have refunded you directly on your credit card ending in in the amount of $on 8th April Please note that our refund policy allows for full refunds within days of the processed transaction date and that refunds may take up to 5-business days to processYou will find attached hereto a copy of your account balance on this dayFor future reference to this complaint, the ticket ID assigned to your account is [redacted]
Customer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require any further assistance or have any question
Yours truly,
Support Team
Digital KO LLC: [redacted]

Review: Fang Media LLC charged me for a subscription I did not ask for or order. I have contacted the company for a refund and was told I'd receive an email confirmation...which I did, but it only confirms cancellation of my membership. See the following:

Cancellation Confirmation

Reference Number: [redacted]

Dear [redacted]

This message is to inform you that your membership with Playdork has been cancelled effective immediately. You will receive no further charges.

Thank you for using Playdork, if you have additional questions or comments, please do not hesitate to contact us.

Toll-free No: 1-877-717-3330

Primary No: [redacted]

Please retain this email for your records.

Talk to you soon! Playdork Support StaffDesired Settlement: Full refund of any and all charges.

Business

Response:

[redacted]

Your account was removed completely and cancelled effectively October

21st 2013. Your full refund was applied on October 21st, 2013

when you called our support line. Please note that refunds take up to 5-10

business days to process.

For your reference we have attached screen shots with the processed refunded

transactions along with the account confirmation. For future reference you can

use the reference number [redacted]

Thank you for allowing us the time to respond to your complaint. If you have

any questions or comments feel free to contact us at toll

free 1-877-801-9071.

Regards,

Support Team

Review: On July 17th, I was billed in the amount of $34.95 from a company called [redacted]. I contacted my bank on July 21st and they gave me the number the charges were coming from as I NEVER signed up for this service and believe it was fraudulent. I called and spoke with [redacted] and after explaining that I did not request this service she became very unpleasant to work with. I never did get a real answer as to what the services I was being charged for where besides that we are a gaming company. But she did say the company would refund me in three to five business days the FULL amount of $104.85 for 3 months they had been billed to my account. I called my bank back to make sure I did not need to do anything else and was told I was actually billed in the amount of $174.75 for 5 months. Called [redacted] back and spoke with [redacted] informed her of what I had actually been charged and that I would like a full refund in the amount of $174.75, she insisted that I had been the one who signed up for this service online so I asked to speak with a supervisor and she stated we were not getting anywhere with this conversation and hung up on me. Called back asked for a supervisor and got [redacted] she said they could only refund me the $104.85 she said the remaining amount would have to go through the corporate office to be approved or denied. I asked how long it would take before I would find out if they approved it or not, she stated she did not know. I told her this was fraudulent and she got upset because I asked what the corporate number was to find out how long it would take. She then rudely stated maam it would take 20 days. I asked her if she just made this up or if she had been withholding information and she became very irate with me. I told her I would wait for the refund in the amount of $104.85 to be transferred back to my bank account and wait 20 days for approval on the rest. Since then, on July 21st I have been refunded in the amount of $34.95 total. I have no idea how this company came across my credit card information and did not give authorization to do such transactions.Desired Settlement: FULL REFUND OF $174.75 Since the company already refunded $34.95 on 7/21 I am requesting refund of $139.80

Business

Response:

[redacted]

Your account was cancelled effectively July 18th 2013. Your full refund was applied on August 20th, 2013 when you called our

support line. Please note that refunds take up to 5-10 business days to

process.

For your reference we have attached screen shots with the processed refunded

transactions along with the account confirmation. For future reference you can

use the reference number [redacted]

Thank you for allowing us the time to respond to your complaint. If you have

any questions or comments feel free to contact us at toll

free 1-877-801-9071.

Regards,

Support Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.