FareGeek.com

Review: this agency issued us airline tickets via email we paid $ 12800.00 for 2 tickets for my wife and i,after the cancellation of the old tickets we were advised there is a $1800 cancellation fee which we agreed to in writing no other fees,have email.

they wrote in an email that we get $6681.00 as refund.so after they charged us the $12800.00 they now continue to charge another $1446.00 and $2026.90 and never ever credited the refund of the old tickets without authorization or explanation when contacted,they use different entities (buss.names for charges)therefore trying to confuse and defraud the client.Desired Settlement: I expect to get immediate credit of the unauthorized charges on my amex of $1446.00 and $ 2026.90 credited back.Plus I like to get a full refund of the $6681.00 minus the $1800 change fee we agreed,I have everything in writing to support my claims and will do anything incl. legal steps to recover those charges

Review: I had to change a flight for a medical emergency I needed to get back for, and the first agent I talked to at FareGeek confirmed a flight for me and then less than 12 hours later when I still hadn't received the confirmation by email, I emailed him and he said that he required $400 more for a confirmation. He said it was due to an increase of passengers on my connecting flight. I got on the phone with another agent who said that the first agent was acting against policy and said that I did not have to pay the extra charge and that I would be reimbursed in part for the original charge given to me by the first agent.

I made it on my flight and found that my connecting flight (which was supposedly in high demand according to the first agent) was almost empty, so he had lied to me. I did make it to my destination and I expected the reimbursement promised by the second agent but I still have not received it. I contacted the second agent again but received no response. I emailed the company and received no response. I have also mailed a letter to the company headquarters.Desired Settlement: I would like to be reimbursed as I was promised and I would like proper action to be taken against these agents that have not dealt with me in an honest way.

Review: We purchased two flight tickets from FareGeek, each which cost $698.70, totalling $1397.40. We received receipts from US Airways at the airport, which indicates that each ticket cost $590.20 (including taxes and fees), totalling $1180.40. Therefore we were overcharged $217, with no explanation given for this extra charge. Trying to contact their customer service has been one dead end after another - I'm always on hold for about 30 minutes and once I get through I'm either told that they'll email me or call me back, which they never do. Once the agent gave me his email and when I tried to write to it it turned out to not be a real email address, and the message bounced back. Writing to their customer service email address yields no response.Desired Settlement: I would like to get back the $217 which we were overcharged.

Review: My booking id at faregeek.com [redacted]

I booked a return flight ticket on faregeek.com from Seattle to Delhi.On the day of the outbound journey I went to the Seattle airport and was told at the Lufthansa airlines counter that I would need to rebook my flight from Frankfurt to Delhi.

I was told by Lufthansa at the airport check-in counter that for passing through 2 European countries,I need a Schengen visa.My flight was from Seattle-Frankfurt-Vienna-Delhi.I kept calling Faregeek to rebook me on a direct flight from Frankfurt to Delhi for over 3 and a half hour but no one ever responded the call.Since my ticket was booked through faregeek.com,Lufthansa wasnt able to help me out.

I kept calling the website at the [redacted] numbers but none of my calls were returned.I also sent emails on the id [email protected] and [email protected] but no reply was ever received.The website advertises that the email id is monitored 24X7 and a response can be expected in 10 min.

Since the website personnel and customer care executives never responded I could not board the flight and my money went down the drain.If only my call was answered I would have been on that plane.

I sent several mails to faregeek but no response was received.I kept calling faregeek all day on the 7th of Jan 2015.By the end of the day around 7pm PT I was finally able to connect with faregeek and they simply said that since the flight already took off we cant do anything.When inquired why wasnt my phone call received they just sorry and tried to wash their hands off the matter.Desired Settlement: Refund amount equal to my booking amount of $992

Review: 08\25\2014 I decided to buy air ticket for my wife via site www.faregeek.com. I made reservation but next day I receive e-mail from this site that my credit card was declined. Precise I got “Fraud alert” letter from my bank . They wrote me “ We identified charges that we are concerned may be fraudulent”. And I was ask to call my bank. So I called them and canceled this transaction because I was not sure about www.faregeek.com. 08\26\2014 I bought another ticket for my wife for the same date and flight #. That time I used another site www.bookairfare.com. After two days I received two emails with two air tickets for my wife for the same date and flight. I called to www.faregeek.com and they told me that all these two sites belongs to one company and they saw that I bought two same tickets but they could refund one ticket. It would cost me 350$ cancelation fee. I don’t think I should pay 350$ because when I received the letter that my card was declined I immediately called my bank and canceled transaction. And they could see there was no sense to buy two the same tickets.Desired Settlement: I would like to get full refund for one ticket without any cancelation fee.

Review: After a nine-day struggle to book DEN-BEY flights for me and our oldest son to join the rest of our family for an overseas vacation and a cousin wedding, I spent two and a half hours on the phone on 6/25/2015 with [redacted], Senior Travel Consultant at FareGeek [redacted] to find an alternate flight. At 3:12pm that afternoon, I received a "Changes confirmation" email from [redacted] with the new itinerary (Reservation [redacted]). On 6/29, two charges totaling $4,194.80 were charged to our Wells Fargo debit card ending in 3141. The entries say "PURCHASE AUTHORIZED ON 6/25 AGENT FEE [redacted]" -- numbered "[redacted]" On 6/29, I received an "Order confirmation" email from [email protected], indicating, "Your e-Ticket has been issued" and "Status: Ticketed," with a link to an e-ticket, which I later printed out. There was no further communication from FareGeek, so I thought we were all set.

But then this Tuesday, 8/4 at 2:34pm, I called BookAirFare at [redacted] just to confirm that all was well, given the earlier problems. After being repeatedly placed on hold, I was told that no, actually, there was in fact a problem, and that my only option would be to pay an additional $1,500. When I said this was unacceptable, I was promised a call-back but never received one. I called again on 8/6 and was again placed on hold and told that a supervisor would call me back. Hearing nothing, I called on 8/7 at 7:51pm, and none other than [redacted] (see above) answered. While not providing details, he said the "other office" had failed to do something, resulting in the tickets never actually being purchased, notwithstanding the e-ticket and other emails I had been sent. He promised to call me right back. At 9:36pm that evening, I emailed [redacted]k an inquiry at [redacted]. He responded by email: "I am still working on this reservation and I have it under my follow up,I have forwarded the case to my Superior now,and will definatley [sic] get you a result by tomorrow. Regards [redacted]."

Today, Saturday, 8/8, I called [redacted] at 4:31pm and was repeatedly placed on hold. I was ultimately asked to speak to a supervisor, who said there was nothing he could do for me and that any further action by FareGeek would have to wait until Monday, 8/10. I pointed out that would be too late, as it would be the day before my son and I were supposed to travel, and demanded a full refund of the $4,194.80 we had paid for tickets FareGeek had failed to properly book, despite its 6/25 email and 6/29 debit and "Your e-ticket has been issued" email, followed by six weeks of silence. The supervisor noted that the tickets were contractually non-refundable. I asked him "What tickets?", noting that FareGeek had failed to provide any, despite representations to the contrary. I said I needed his assurances that he would be refunding our $4,194.80 so I could purchase alternate tickets today on my own. He said a refund group would have to consider my request on 8/10. This evening, I purchased the cheapest two replacement DEN-BEY tickets I could find using [redacted] for $4,162.40.Desired Settlement: Full refund of the $4,194.80 we paid on 6/29 for services that FareGeek.com never provided.

Review: I requested a refund on April 7 2014 from FAREGEEK for my friend's flight to Brazil which I paid with my Visa debit card for $1600 and paid a $400 cancelation fee. I received an email the same day (April 7) from faregeek.com stating that my refund will be reflected in my account within 15-20 business days. After 35 business days and no refund showing on my account I proceeded to call on May 24 and got another email saying to please wait another couple of days and my refund will take effect. I kept checking every couple of days and nothing happened, never got the refund. I have been calling weekly and after long holds, extremely poor customer service, no straight answers and promised call backs that never happened (even from the managers) I was even promised that the money will be back on my account by June 1! after 88 days I still have not received my refund for $1200 and they had the nerve to tell me after all this time and aggravation that I have to wait another 5 or 6 weeks in order to get my refund. This company has poor customer service, their customer service representatives and they don't answer questions properly they give you the run around and have no respect for their customers. They told me I will get my refund within 15-20 days and they LIED. I request a full refund including the $400 cancelation fee I was charged in exchange of holding my money for so long and making me loose money and time from work (hours) to deal with this senseless phone calls that did not solve or help me at all. I kindly ask for your help in this matter. [redacted]Desired Settlement: Full refund of $1600 on my Debit Card from Faregeek.com

Hey,

I would like to Appreciate Faregeek customer service agent that is Ben [redacted],he has great knowledge and great way of talking,he knows how to deal with customers but he is working as a customer service executive and I think somebody should promote him...he is great guy...keep up good work Ben.!!

Review: I bought my travel tickets to and from San Francisco to Singapore from Faregeek.com for departure from SFO to Singapore on July 26th, and return from Singapore to SFO on August 30th for me and my husband. We arrived at the airport and four hours before our flight, the airlines informed us that the four hour layover we had at Wuhan, China requires a special transit visa. We were not notified that the layover for the flight that our travel agency had booked for us required us to get a special visa. Once we explained that we had no idea we needed a special visa for the layover as we were not informed by the airlines or our agent, we asked if the airlines could re-route our flight. The airlines told us that our travel agency was responsible and we needed to speak with them to make arrangements. When we asked if we could get the special transit visa by the next day if we could get a flight back to San Francisco, the airlines told us they could not guarantee us a flight back even then and that we needed to speak with the people that we bought the ticket from. We were at the airport at 10:30pm, Singapore time. Since Faregeek.com did not have an international number for us to call, our daughter [redacted] in California called to get a hold of them. At first, someone named [redacted] picked up the phone. After explaining the situation to him, he said it would take a few hours to process a new return flight for both of them. When my daughter asked why this situation had happened in the first place and asked if they would take any responsibility for not informing us about this special visa requirement just for a layover, [redacted] responded with hostility and said, 'we don't care after we issue the ticket'. She asked politely again for him to explain the policy, and he yelled at her on the phone. She was very upset by how rude and unsympathetic Jack was, on top of the fact that he was raising his voice with her when she asked him questions regarding the situation we were in. Due to his hostile behavior, she asked to speak with the manager of the branch. The manager said his name was [redacted], and again explained how they cannot refund the ticket OR give us any discount on the new flight they will process for us to go back to San Francisco. They said they would speak to the airlines to figure out a way to get us back in San Francisco from Singapore. My daughter had asked them to email us in case the phone got disconnected as we were stranded in Singapore, but we did not receive an email. My daughter called back and asked why they had not sent us an email, to which [redacted] responded by saying 'I can't email her until a new flight has been booked, and its very hard to book an urgent flight with such little notice'. He was again very rude when he spoke to my daughter, and offered us no reassurance as we stayed stranded in Singapore. Our daughter informed us that faregeek will email us regarding what we should do next, so we spent that entire night inside the airport on a bench waiting for an email from Faregeek. After 8 hours of waiting for their response, they emailed us saying 'We are on the call with the airline and waiting for someone to answer the call and once we get a solution will inform you what the airline said'. After 3 hours, around 6am singapore time, another personnel named '[redacted]' responded to our email by saying 'After spending the whole day with Airline regarding to your booking we can see that Airline has denied to make any changes into your reservation as one of the fare basis is restrictive and not allowing to make changes. You can try to get it done from Airline directly.'

They offered no further assistance, or apology for the situation that we were put it. It also felt like the website was run by a few guys, whose names [redacted] were not listed anywhere on the website. Faregeek.com offered us no help, apology, or refund. Since we had no laptop on us, we had our son from Australia book another flight for us to go back to San Francisco, as both me and my husband were returning to work two days after we were initially suppose to be back in San Francisco. As a result of this, we had to spend another two days and two nights in Singapore, as we were unable to get a flight back immediately to San Francisco that day. We had to book a hotel in Singapore for the night, and had to purchase tickets for a flight back, which were both very expensive. Also, the whole situation was very, very stressful as no one was communicating with us for several hours, we were waiting all night at Singapore airport to hear back from our travel agent, and we had no means of getting a hold of them even though my daughter repeatedly asked them to email us, and finally, we were left with no help when we actually heard back from Faregeek.com.Desired Settlement: Refund for the return tickets that we booked from Faregeek. Total round-trip cost was USD$2,324.42, we just want refunded for the return flight costs.

Refund for the new ticket we had to issue on our own, since Faregeek left us stranded in Singapore with no help. Our total bill was AU$2,062.40.

Refund for our additional hotel stay in Singapore as a result of their lack of response or help when we were denied boarding on our flight. Food and hotel expenses, almost USD$350.00

Review: I purchased a flight from this company. I received a confirmation email from the website, and when I logged in to check my itinerary the company listed my status as confirmed. One week later, there was still no charge on my card. Although my booking was confirmed, the company did not charge my card, and now they are telling me that my booking was never confirmed, even though I still log in and it says confirmed. Now they are trying to charge me an excess amount for the fare difference.Desired Settlement: I would just like to purchase my ticket at the original price I was told that I had already paid.

Review: The vendor Fare Geek did not deliver the round trip ticket to Albania from JFK I had ordered my father as per the confirmation on 2-18-14. 5 days before the flight I went to confirm if anything had changed on the airline website and the return flight is not shown on the Austrian website as shown.

Fare Geek authorized Lufthansa to charge my credit card for the price of a round trip ticket for one way ticket, and I was unaware of this unauthorized change, so they need to refund me the full amount that was charged on my credit card. When I contacted Fare geek they old me they can not refund me the amount, and that I have to purchase another ticket for the return flight. I did not, and disputed the charge with the american express, who also did not help me with refunding the full amount charged.Desired Settlement: Refund Balance $619.64.

Review: I booked a flight for 2 passengers through faregeek.com on October 30, 2013 for a flight on Air Canada leaving Baltimore, MD to Toronto, Canada and then Toronto, Canada to Rome, Italy leaving April 11, 2014 and arriving in Rome April 12, 2014. The total cost of this for 2 people was $1677.06. Today, when I went to check in through the Air Canada website for my flight I realized that I needed a 6 digit booking number. I checked my email confirmation from FareGeek but could find no such number. When I called FareGeek to inquire they said that my reservation was never confirmed even though I received a confirmation email. They said that because I did not receive an e-ticket within several days after that confirmation email then I should have contacted them. I have purchased tickets through many other travel websites before and have never encountered this policy, nor have I had any problems with booking airline tickets in general. The original confirmation email that I received from FareGeek also said that although my booking was confirmed, it was not "verified". If there were any problems with the final verification process, then it said I would be contacted to let me know the booking was not verified. I never received any correspondence from FareGeek indicating there were any issues with verifying the booking, so I assumed everything was fine. It was not until I contacted them today that I was told there was a problem. The representative from FareGeek did admit it was their mistake but then was unable to find a flight that they were willing to book for me at the same price that had been confirmed that arrived around the same time on April 12, 2014. They were willing to book tickets leaving on April 12 and said they were willing to cover the difference in price for those, but not tickets for a flight leaving April 11. I asked how much of a price difference they were willing to cover and nobody was willing to give an answer. I ended up booking the original flight I thought I had booked through Air Canada directly for a much higher cost out of fear of not having any flight scheduled. The total cost of these tickets for 2 people was $5805.24 which is $4128.18 more than what I originally confirmed to pay. I informed FareGeek that I did this and was told again that they would cover flights leaving April 12 (not April 11 per our original agreement), and this time a representative said they would cover a $200 difference which was not nearly enough. I wrote several emails to the company over the process of an afternoon of phone calls that led nowhere on their end and was disconnected/hung up on twice as well.Desired Settlement: I want them to pay me the $4128.18 difference between what I originally confirmed to pay through FareGeek and what I ended up having to pay at the last minute directly through AirCanada.

Review: I cancelled tickets in December and was told that my refund has been processed on December 10, 2013. I have an email confirmation from a person named Jack. I was quoted a cancellation charge of $425, but was instead charged $175 through a different vendor (Skylink) Apparently, this was a part of their procedure which I was never informed. As I had not authorized $175 for Skylink, I disputed that charge with my credit card company only to receive a call from Faregeek that this was in relation to my cancelled ticket. I immediately took off the dispute and approved the $175 charge. This only added to the delay in processing my refund.

To this date, January 27, 2014, I have not yet received any refund. Every time I call, I am told that the accounting team has processed my refund but no details are provided. On January 20, 2014 I was told that there is a fault with their PayPal system and hence I will receive a check instead of the amount being refunded to my credit card. When I called on January 27, 2014 there was no update with regards to the situation and I was given the same answer regarding the accounts team.Every time they ask me to be patient and wait for another week to get my refund. It has been almost 7 weeks now and I have no other option but to file a complaint against them. Their customer service is appalling and if what they say about their accounting team is true, they need to do a reality checkDesired Settlement: I want a refund of $650 on my credit card

Review: As many others online (You easily look up thousands of complaints against this company) have experienced, I have been a victim of this company's lies and deception.

I purchased a flight to San Francisco. Unable to take that flight, I called to inquire for cancellation. I was told and emailed that there would be no problem. I would receive the $450 credit for the flight I didn't take as long as I paid a $50 cancellation fee and a $200 change fee plus any fare difference. I thought this was pricey but fair.

I tried to make three new reservations using my credit and was quoted for prices DOUBLE that of what I found online for new flights. Instead of paying a simple $200 change fee and being done, I was asked to pay $800-900 to USE MY CREDIT instead of booking a new flight for $250-350.

I can't afford to pay $800 for a new flight I've already put down $450 for. I feel that this company misrepresented my flight credit and is holding my money hostage. ($~450 flight + $50 change fee).Desired Settlement: I have spent hours on the phone when I could have been doing my freelance job and making money.. plus I've lost out on a visit to see family and been extremely inconvenienced. I request a refund of $400, which is a discount from the original flight price ($450) and does not include the $50 cancellation fee. I believe this to be fair after wasting time to deal with a company that has been shown to be deceitful thousands of times online through user reviews. I would also like for the Revdex.com to heavily invest this company and these complaints.

Review: I ([redacted]) was the one who paid for the service, my fiancé was the one who had this bad experience with FareGeek:

I was taking a flight to see my fiancé, who is in the military over Memorial Day weekend. Hours before the flight, Fare Geek stated they made a mistake and either I get on the flight they told me to or my trip is cancelled.

I was forced to agree and was told there was no option but to agree or cancel your trip.

I made travel arrangements 3 weeks in advance to see my finance, who is stationed in Fort Leonard Wood, Missouri. Roundtrip direct flights between LaGuardia Airport, New York and St. Louis was booked on 5/5 with e-mail confirmation, which can be provided upon request.

On 5/22 when I try to check in, original flight was not found. Fare Geek said the flight was fully booked and no longer available. They told me there was no longer any direct flights available and they could only offer me a connecting flight for both trips.

I was supposed to get to St. Louis in 2 hour and 30 minutes but due to the inconvenience that Fare Geek has caused me, my trip took around 8 hours due to delays, plane problems, and the connecting flight. I was hung up on repeatedly when trying to speak to someone at Fare Geek, they refuse to honor the original direct flights they have booked for me.

It seems like they are committing fraud and forcing customers to take flights they did not book. I called company customer service center and were lied to by many operators on several occasions stating that no supervisor was available to help me.

I called again the next day and was told the same thing and that no supervisors were available, yet I called back later and a supervisor magically became available. The calls were purposely disconnected and I was told they will not help and they disconnect the call.

They recognized my number calling and disconnected future calls to resolve the issue.

My return flight was rescheduled at 830am and they refused to reschedule the flight because it was a cheaper option for them to give me a connecting flight instead of the original direct flight that they have booked. I had to call united airlines and pay an additional penalty because I had no one to take me to the airport at 830am.

Not only did I lost an entire day to spend with my finance who is a veteran I had to pay an additional 200$ for a flight I did not book and were forced to take.Desired Settlement: full refund

Review: I booked an on-line flight with Faregeek (United Airlines) for Dec.22-29/2015. I was careful & double-checked that I clicked the correct dates. The confirmation e-mail was not an official ticket & the dates were not listed (which, when I researched it, is illegal in terms of DOT's aviation laws). They appear to have changed my return flight date to January 29! When I asked for a refund/date change, they refused to help (spoke with supervisor, '[redacted]') & simply tried to get me to pay more money for cancellation fees & price differences. I am told this is common practice by some on-line travel companies to only book the inbound flight but not the outbound one & then trick the customer into thinking he or she made a mistake in order to hopefully get him or her to pay to have it adjusted. I read about similar situations posted on their Facebook page by disgruntled customers. I have also spent hours requesting a refund via the airline & was directed to an on-line refund request form. It takes 7-10 business days to be reviewed. I believe, however, it is ultimately Faregeek's responsibility to make this right. I have also reported this situation to the Aviation Consumer Protection board. Thank you for your time.Desired Settlement: Faregeek should not be allowed to stay in business. United Airlines should not sell tickets to companies who have illegal & unethical ticketing practices.

Review: After shopping around online for reasonable rates for a brief trip to Toronto the following week, I booked a round trip flight from NYC to Toronto on Faregeek.com for $228.17 on Aug 11th and within minutes received an email confirming my reservation. I made plans around my confirmed reservation, informed others of my plans, and of course stopped shopping around for flight deals. The following day, on Aug 12th, nearly 24 hours since my reservation through Faregeek.com was confirmed I received an email from Faregeek.com requesting to bill my credit card for $516.60, more than twice the amount agreed, which stated "we are unable to confirm your reservation [...] please authorize us to charge you new amount $516.60". I replied to the email stating my displeasure and asking that they please honor the original reservation or take my credit card off their files immediately. I tried shopping around online on other travel booking websites for other options but by then fares had gone up by $100 for my travel dates. I heard no more from Faregeek.com until nearly midnight on Aug 13th when I received a second email, nearly identical to the previous one, stating "we are unable to confirm your reservation [...] please authorize us to charge you new amount $461.20". This morning (Aug 14th) I called their customer service [redacted] requesting once more that they please honor the original reservation or take my credit card off their files immediately. I stated my intention to file a complaint with Revdex.com as my travel plans have now been ruined and I have never heard of any online travel booking companies pulling such a stunt before, to which the customer service rep's reply was "go ahead". Within minutes of that phone call I received a final email from Faregeek.com stating that my flight reservation had been cancelled.Desired Settlement: I would like Faregeek.com to honor my original confirmed reservation, for the price I agreed to pay. If they are unable to do this, they should frankly go out of business for pulling such a stunt. Future potential customers be warned, do not trust Faregeek.com with your travel reservations as they will tell you your reservation is confirmed only to attempt to charge you 2-3 times the agreed upon rate days later, when you no longer have other options available to you at or anywhere close to the original rate you agreed to be charged.

Review: In booking my flight on August 3, 2014 through faregeek.com (total cost $368.19), I purchased the "Customer Satisfaction & Best Price Guarantee" option for $14.99 which read as follows:

"Selection of this option will allow you to cancel your booking for any reason within the same day without any penalty."

I then called faregeek.com to cancel the booking on August 10, 2014 seeking a full refund. My understanding in purchasing the add-on "Customer Satisfaction & Best Price Guarantee" was that the language of the disclosure "within the same day" was referring to the same day of the flight. Faregeek refused to even acknowledge that the statement was in anyway ambiguous and did nothing to assist me in anyway.Desired Settlement: I am less concerned about my loss of capital and more concerned that others will read the provision to allow them to cancel the flight as I did. I would like to see the provision re-written to state "Selection of this option will allow you to cancel your booking for any reason within the same day of the booking without any penalty." Furthermore, in examining the original provision in light of faregeeks intended meaning of it, I can understand how either the preposition "of booking" could fit just the same as "of the flight." I suspect this ambiguity was intentional, so as to confuse the consumer, and I request the sum of $368.19 (total amount charged by faregeek.com) be returned to me.

Review: I was shown the price of 700.49 for a ticket. I called multiple times but business denied that this pricing is not available although there website clearly mentioned the offer-code 168916 to get that pricing. I refreshed the page again after few hours it said the same price with different offercode, I called again but I was denied that pricing.Desired Settlement: Grant the same pricing as advertised.

Review: On March 6th. I booked a flight with Faregeek.com. I'm flying to Europe in October for 23 days and opted in to paying an additional $50.10 for insurance. Base fare was $910.97. Total (with insurance) was $961.07. About two days later I noticed a charge labeled "Austrian Airlines" on my card in the amount of $961.07 and a separate charge of $50.10 from the travel insurance provider, TravelGuard, Inc. I contacted TravelGuard reference the issue and the representative kindly explained to me on the phone that they have no control over the charges applied by the website. She just verbally stated that "the only charge she sees is in the amount of $50.10" applied by them to my credit account, so that the policy would go into effect when needed. I contacted Faregeek. After waiting on the phone for about one hour, I finally got someone to help me. I explained that I was charged for insurance both by the provider and the website (double charged), and it shouldn't happen that way. So I requested a $50.10 refund from faregeek.com. The Faregeek.com rep offered me the following (I swear to God, I"M NOT making this up!)

"Sir, I'm going to send a form via email. Please fill it out with your bank account and routing account numbers. We will be unable to refund the $50.10 back to the credit card you used to book the trip."

My response was "Absolutely not! I will not share my bank account numbers with you unless I'm using a secure payment platform!" I'm a computer science major, so I know a few things about this. However, that's besides the point. Then I continued with saying "You have my address, please make sure the check is being sent to me in the mail ASAP," to which the rep responded "Checks take about 4 weeks to process." I requested a confirmation number, and the representative declined to give me one saying "we do not use confirmation numbers for calls."

Its been about 4 weeks, and I have yet to receive the $50.10 check in the mail.Desired Settlement: Please make sure I get a check from Faregeek in the amount of 50.10. because of this, I got double charged for my travel insurance and instead of the quote that was originally advertised on faregeek in the amount of 50.10, I ended up paying 100.20! This is absolutely unacceptable, and its also appalling that the representative offered me to email him my banking information in an absolutely insecure manner. I'd like to have this issue resolved in my favor ONLY and as soon as possible. I have all the supporting paperwork that you may need. Please feel free to contact me to request it. Thank you very much!