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FareGeek.com Reviews (64)

Review: On 5/12/15 I purchased airline tickets online from faregeek.com for $3,967.11. I received an email confirmation with a flight reservation number, but no ticket numbers. I then received an email stating my credit card had been declined. I went to my bank on 5/13/15 and they said it was because there is a daily limit of $2,500 that can be charged. The bank increased my limit for the day to $4,200 and told me to have faregeek run the charge again. I contacted Faregeek that same day, explained what happened and asked them to run the charge again. They did this while I was on the phone and verbally confirmed that the charge went through and that I would receive a confirmation email within 30 mins. I did not receive an email so I contacted them again today, 5/14/15. They told me that they still have no record of receiving funds, only that the card was declined. I was told I had to provide information from my bank to show where funds were sent from my account with a transaction id#. I provided this to them. I continued to try to call today to get resolution. They do not allow me to explain why I am calling. When I call, I am on hold for 30-60 mins before an answer, many times the call is disconnected when they put me on hold, I have been repeatedly hung up on or 'transferred' while talking, cut off and talked over. I have asked representatives for their names and most refuse to give their name. I am told there is no supervisor available to speak to. On the last call today I was told this is under review and they will contact me and that I need to stop calling. I have since checked reviews on sitejabber and am very concerned by what I read there. It seems that my experience is not an isolated event. I have 2 concerns: they will continue to say they have received no funds from me and my money is just 'gone' or if they 'find' my money, they will later send a cancellation explaining that the tickets will cost more now because the flights no longer exist. Desired Settlement: I either want the tickets I have purchased, for the original price & itinerary that was confirmed to me, confirmed by the airlines. Or, I want a timely refund of my money as I need to purchase tickets. I feel as if I'm in the process of getting scammed, which is why I am actly so quickly to report this. Perhaps it truly is just a company who doesn't have their act together. Either way, someone needs to check into how they are conducting business on behalf of the consumer.

Review: I originally bought tickets through the FareGeek website from Chicago-O'Hare to Dublin, Ireland, for $937.86 and needed to change my dates. After emailing the company and being told that it would cost me $964.97 to simply change my tickets to new dates, I informed them that I would like to cancel my tickets instead. The next day (June 10, 2014) they then called me with an offer to exchange my original tickets for credit with the airline for a one-time fee of $200. I told them that that would be great and gave them permission to charge my credit card the 200 dollars. This same day, I emailed the company, on the same email to which they had already communicated and a separate email, asking how I received my credit and how I would go about using it to purchase new tickets. When I did not get a response within a few days, I sent another email on the 13th of June. I did not receive any response from the company until June 15, 2014, which simply asked for my new travel dates. I responded immediately and waited for a reply. When I did not get one that day, I sent another email on the 16th. At this point I have been trying to purchase new tickets for nearly a week and kept up to date with the prices of my desired tickets. I watched as they steadily increased and became more and more frustrated with the extreme amount of time this company was taking in getting back to me.

When I still had not gotten any response by email, I decided to call the company on the 17th. They then told me that I needed to pay a $300 fee to be able to use my credit towards another purchase (which contradicted their original "one-time fee" of $200 to transfer the ticket into credit) and that they would call me back with price quotes for my new travel dates. They never called me back. So, I called them again on the 18th of June and talked to a different person who told me that their system was not behaving properly and he would have to call me back. Again, I waited to no avail. I called them back yet again, on the 18th, and asked what was going on with my flight credit and why they could not help me. The man on the phone took my information and asked me to hold while he looked up the specifics. He hung up on me instead. So, I called again and sat through 20 or so minutes on hold, again. The next man I spoke to took my information and put me on hold while he looked up the dates I had given him. They then told me that the flights I was hoping for would cost me about 1900 dollars. I complained that I was currently staring at their website, reading the exact flights he had listed, but seeing it priced at $1398. Frustrated, I then asked for alternate dates, looking at their website and the specific airline's website for the flights and prices I wanted. The man on the phone then told me that the alternate dates would cost about 1600 and were indeed cheaper than my first request. I was appalled at this because the listed price on their website was $1022.63 and the specific airline had it listed as $1042.73 neither of which were anywhere near what he was telling me. When I asked about this ridiculous discrepancy the man on the line told me that he had no idea where I was getting such prices from and that they couldn't possibly be right. I told him that I would be contacting the Revdex.com if something wasn't done about this problem. They then told me that a manager was aware of the situation and would call me back. I, again, got no phone call. I waited another day and called on the 19th to try to get my money, all while watching the prices on their website go up and up. This time, someone told me that there was no supervisor on because they were closing for the night. I questioned how they were closing when the number that I had called, the number listed on their website clearly said "24/7" service. He had no reason and simply said that I would have to call back if I wished to speak to a manager or supervisor. When he tried to tell me that the manager would call me back I explained my issue with no one having called me back yet and he assured me that I would be getting a call back this time. I did not.

So, this final straw, my final day of putting up with the ridiculous "service" this website has been able to deliver, I called again. Again, I spoke to someone new. This man told me that the fee to use my credit would be $375 which was already a contradiction to the first contradiction of a $300 fee. Then that the prices would be approximately $1000 after already factoring in my credit. I asked to speak to a manager and he replied by asking for alternate dates. I obliged and let him look up different dates which would only cost me around $800-$900 after taking off my credit. I told him that this was unreasonable and that I needed to speak to a supervisor of some sort because I had been guaranteed a call back. He told me that there was no one to talk to because they were in some sort of meeting for the next hour or two but that he would have them call me as soon as they were finished. I told him that I have yet to have anyone actually call me back and again he assured me that they would be calling me back that day. It has now been five hours and I have yet to receive any phone call from this company.

I do not want them handling anything to do with me anymore. I do not want to be dealing with a company which completely fails to uphold their mission statement that vows to "give customers access to the lowest fares without compromising great service." I received neither of these things. In fact, I received nothing but an abundance of the exact opposite.Desired Settlement: My desired outcome is for this company to refund all of my money. I want them to refund the $200 that they charged me for transforming my ticket into credit on the principle that I will never be using the credit or their website again and the $937.86 for my original tickets for all of the problems, stress, personal, and financial costs that they have caused me in making me wait idly by as ticket prices continued to increase. These costs are extremely damaging as I still need to fly to Europe to complete paperwork for graduate school within the next couple of weeks which are now priced astronomically high because of the short time frame in which to buy tickets.

Review: In February 2014, I purchased an airline ticket for my mother to fly from Chicago to New Delhi through Germany. My mother is an Indian citizen, and I realized today (June 13, 2014) that she would be unable to take one of the flights because she does not have the appropriate visa. She was originally scheduled to depart from Chicago on June 14.

I called [redacted], the airline she was going to fly, but they told me to contact the online agency I had bought the ticket from, FareGeek.com.

I spoke to Brian at FareGeek.com ([redacted]) who told me that the ticket could either be adjusted or refunded. First, we spoke about a few possible adjustments, but all of them cost more than $5000. Instead, I found several other options for $2000 from other websites. So I asked for the original ticket to be refunded instead.

Brian said that the cost would be $550 for the ticket to be canceled, and that then I would be able to use the original price of my mother's ticket ($1778) as credit for a future flight with [redacted]. Brian then sent me an email to confirm that I wanted to cancel the flight. The email had certain language which did not match what Brian said. Specifically, the email said that a $300 rebooking fee would apply and that the credit could only be used for the same booking (i.e. the same itinerary). I was concerned about this language and asked Brian to clarify whether I could use the credit on any [redacted] flight, or only on the same itinerary. He said that the email was a generic email but that the rules for [redacted] were different than for other airlines. He said that I *would* be allowed to use the credit on *any[redacted] flight. He also said that I could use the credit either through FareGeek or through [redacted] directly.

At this point, I asked Brian to cancel the ticket, and I bought alternate tickets from another website.

However, I spoke to [redacted] a short time later, and they said that I could *not* use that credit through them because it could only be used by the original travel agent. I then called FareGeek, and they said that I could only use that credit on the *same* itinerary (I could only change the days, not the itinerary). That is, FareGeek later told me *exactly the opposite* of what Brian originally told me.

In the end, I was deceived by the the agent at FareGeek.com into spending $550 to cancel a ticket for which I will not receive a credit that I can use on a future flight.Desired Settlement: I understand that I was responsible for making the mistake regarding the visa, and I understand that there are fees for canceling "non-refundable" airline tickets. However, this fee should not be $550. Thus, I would like a refund of the $1778 cost of the original ticket + $350 of part of the cancellation fee, for a total refund of $2128.

A no-nonsence, one stop shop for holiday travel. I actually found a cheaper flight with another provider and the folks at FairGeeks (Ben and Phillip) said they would cancel my booking and allow me to get the better flight because they didn't offer that flight. What a bummer. Anyway, I will be doing business with them in future and I really appreciate the friendliness especially after I chose to fly with another carrier that they didn't have a business relationship with.

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Description: TRAVEL AGENCIES & BUREAUS

Address: 1000 N. West Street, Suite 1200, Wilmington, Delaware, United States, 19801

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