FareGeek.com

Review: Book 3 return flights from Calgary to Halifax on june 18th

First charge 1559.92 second charge 731.69 I agreed to these amounts on june 18th on june 24th they billed me again for 779.92 6 days later.

I have called everyday to reslove this they admit this charge should not be on my card.with each call I have asked for supervise and they hang up on me been told they will call back they dont .My conformation# for the 3 airfares I agreed to is [redacted]Desired Settlement: Want my money back and additional amount refuned to my card for the inconvénients of going over my limit and for not taking care of this

Review: From: [redacted] (mailto[redacted])

Sent: Saturday, July 11, 2015 5:55 PM

To: [redacted]

Subject: Excessive online service fees

Hello,

What can be done about charging of excessive service fees by Faregeek.com?

http://faregeek.com/

Senario:

My elderly father, [redacted], booked an airline ticket with Faregeek.

E-mail reponse went into junk e-mail folder.

Faregeek employees were not able to find booking in their system.

Jan booked a second airline ticket with Faregeek.

Then issue of e-mail going into junk folder was discovered.

In order to cancel airline ticket CA$ 300.00 service fee was charged by Faregeek, on top of CA $300.00 airline cancellation fee.

Is there a regulation that governs reasonable online service fee charges?

What help does Revdex.com offer to protect consumers against excessive online service fee charges?

Thanks,

[redacted]Desired Settlement: Unspecified

A no-nonsence, one stop shop for holiday travel. I actually found a cheaper flight with another provider and the folks at FairGeeks (Ben and Phillip) said they would cancel my booking and allow me to get the better flight because they didn't offer that flight. What a bummer. Anyway, I will be doing business with them in future and I really appreciate the friendliness especially after I chose to fly with another carrier that they didn't have a business relationship with.

Review: In February 2014, I purchased an airline ticket for my mother to fly from Chicago to New Delhi through Germany. My mother is an Indian citizen, and I realized today (June 13, 2014) that she would be unable to take one of the flights because she does not have the appropriate visa. She was originally scheduled to depart from Chicago on June 14.

I called [redacted], the airline she was going to fly, but they told me to contact the online agency I had bought the ticket from, FareGeek.com.

I spoke to Brian at FareGeek.com ([redacted]) who told me that the ticket could either be adjusted or refunded. First, we spoke about a few possible adjustments, but all of them cost more than $5000. Instead, I found several other options for $2000 from other websites. So I asked for the original ticket to be refunded instead.

Brian said that the cost would be $550 for the ticket to be canceled, and that then I would be able to use the original price of my mother's ticket ($1778) as credit for a future flight with [redacted]. Brian then sent me an email to confirm that I wanted to cancel the flight. The email had certain language which did not match what Brian said. Specifically, the email said that a $300 rebooking fee would apply and that the credit could only be used for the same booking (i.e. the same itinerary). I was concerned about this language and asked Brian to clarify whether I could use the credit on any [redacted] flight, or only on the same itinerary. He said that the email was a generic email but that the rules for [redacted] were different than for other airlines. He said that I *would* be allowed to use the credit on *any[redacted] flight. He also said that I could use the credit either through FareGeek or through [redacted] directly.

At this point, I asked Brian to cancel the ticket, and I bought alternate tickets from another website.

However, I spoke to [redacted] a short time later, and they said that I could *not* use that credit through them because it could only be used by the original travel agent. I then called FareGeek, and they said that I could only use that credit on the *same* itinerary (I could only change the days, not the itinerary). That is, FareGeek later told me *exactly the opposite* of what Brian originally told me.

In the end, I was deceived by the the agent at FareGeek.com into spending $550 to cancel a ticket for which I will not receive a credit that I can use on a future flight.Desired Settlement: I understand that I was responsible for making the mistake regarding the visa, and I understand that there are fees for canceling "non-refundable" airline tickets. However, this fee should not be $550. Thus, I would like a refund of the $1778 cost of the original ticket + $350 of part of the cancellation fee, for a total refund of $2128.