Farm Fresh To You

Review: Total scam sales representative gave false information to client stating trial is free for one box of organic fruits and vegetables however when box arrived there were bugs and rodents inside. Customer service has been contacted regarding this matter. "Satisfaction guaranteed" is false advertisement!!! After the attempt of trying to resolve issue over the phone, the company continues to issue billing statements when requested to cancel all services due to 1st "organic" box being received with bugs and rodents. This company is a scam . Please do NOT fall for the sales pitch its all false advertisement !!!!Desired Settlement: Please stop sending soliciting invoices for a product/service that was never used

Business

Response:

This account was credited and closed.

Review: Every week since 12/21/13 Farm Fresh has been sending me a collection notice for a non-existent bill, threatening to send the account to a collection agency if payment is not made. Contact with Farm Fresh verified I owed nothing, citing a computer glitch. After subsequent notices were received, I asked for my account to be cancelled and my information purged (particularly my cc #). Although they responded that the account was cancelled with zero balance, it is only inactive and my information still available online. I cannot remove my cc #. I continue to received collection notices via email and U.S. mail.Desired Settlement: Purge my email address and cc information from Farm Fresh files and cease sending collection notices.

Business

Response:

We discovered that Mr. [redacted] has two accounts with us. One account has a balance due and the other does not. Because of the age of debt on the second account, we will credit that account in full. We apologize - we thought we had honored customer's request to cancel, but we did not know there were two accounts.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. I have not received the usual every 7 day threatening email, so the business may have resolved that problem. However, their claim of two accounts continues to demonstrate a failure to understand and control their data. My credit card number is still online, but I have spent way more time on this issue than it is worth.

Review: I received a phone call from Farm Fresh to You, wondering if I would like to reinstate my account. I told the person on the phone that I was just home from surgery, still groggy from anesthesia, and that I would call them back later in the week. She proceeded to keep me on the phone, asked for my new mailing address (as an update), and further described that would receive a free box as a courtesy. I didn't have access to my wallet, therefore I did not want to get up to get my credit card, yet another reason why I needed to call back. A box did indeed arrive and thinking it was complimentary, I thought nothing further of it, until the second box arrived. I then called the service and discovered that not only was my service reinstated, but I was being billed for both deliveries. After one phone call, I was given a refund for 1 box stating it was a salesperson error. My argument is that the entire thing was a salesperson error, as I did not agree to reinstate the service at that time, and I would have to call them back.Desired Settlement: I would like my remaining $25 refunded and the collection notices stopped. I would also like my account information, address and phone deleted. I do want any further communications from Farm Fresh to You.

Business

Response:

Customer service reviewed your account. Your charges were reversed and your account is closed with zero balance. Again, I am very sorry for the trouble you experienced.

Review: I signed up for this company by a pushy door to door salesman and decided to give it a try. Organic Fruit and Vegetables used to have a positive image in my mind. However when I received my first delivery the entire box of vegetables was just disgusting and rotten. I threw them away in my outside garbage can and the smell was so bad I was approached by my housing committee because my neighbors had called to complain (the same day I threw out their product). I cancelled my service and informed them I wouldn't pay for this prank they tried to pass as "services rendered" and they sent my $35 account to a collections agency instead.I've now sent 3 different emails that have all been ignored, they latest by a supposed supervisor ( [redacted] ). Even in my phone calls to their customer service department I have been completely ignored and called a liar.Desired Settlement: Refund, and paperwork showing a closed account in zero balance, as well as confirmation that the fraudulent account they sent to [redacted] has been terminated.

Business

Response:

Customer was issued a refund which was confirmed by email to him. Account is closed.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: In November of 2013, my credit card, with which I had setup automatic payments for Farm Fresh To You, expired. According to my personal records, I also updated my autopay information with FFTY to my new card this same month. However, after speaking with FFTY representatives, it appears they were also updating their website and back end at this same time. Due to the updates in their system, a bug occurred which erased my new credit card information which I had entered in their system. Normally in the case that they do not have payment for a subscription FFTY sends out email notifications to their customers, however once again due to the system update and some subsequent bug, my account was not marked to receive these updates. Additionally, as per their terms of service, FFTY states that they will suspend any account once it has gone 45 days without payment.Instead, FFTY continued to delivery groceries and continued to bill me without any kind of notification. I only discovered the discrepancy when I called to cancel my service at the end of February, a full three months since they had last received payment from me, at which time the FFTY representative I spoke with stated that I need to settle a $200 bill which I had not previously been made aware of, and had I not called, would never have been made aware of. This bill also greatly exceeded their timeframe within which they stated my account should have been suspended, as per their terms of service.I have escalated the issue to FFTY management and have only been offered a $25 reduction of my existing $200 bill, which, considering this entire issue was caused by glitches in FFTY's system during system maintenance, I find insulting and irresponsible as a company.Desired Settlement: I request that my full outstanding bill with Farm Fresh To You be closed without further payment, due to the fact that they continued to bill me without notification and without actually withdrawing funds because of technical issues in their system caused by their system updates.

Business

Response:

We have closed this account and credited the amount requested.

Review: I signed up for the produce delivery service through one of their salespeople when I happened to meet him near my house. I was interested in trying the service, but was concerned that I would not like it and would have difficulty stopping it, thus receiving more deliveries than I wanted to pay for. He assured me that there would be only one delivery until I went online and input my billing information. He also told me each delivery would cost $25. I received the first delivery, wasn't impressed, and didn't want any more. As I was busy, I didn't go online to cancel and pay for the first delivery immediately. When the second delivery arrived, I tried to go online to cancel. I was unable to because they require you to call in to cancel. I didn't get a chance to make that call during their business hours until after a third delivery had been made. When I finally called and cancelled, they also charged me a small cancellation fee. The company is now billing me for $93 (they increased the price after the first delivery) and threatening to send me to collections. I've called them and offered to pay for the first (and only desired) delivery if they adjusted my bill, but they refused.Desired Settlement: I would like to not be sent to collections. I would gladly pay the $25 that I originally agreed to.

Business

Response:

Customer signed up on 9/15/2013, choosing invoice only and also a box choice of Regular Box at $31.50. Deliveries were made on 9/20, 10/4, 10/18/13, we received 1 call from the customer on 10/31/13, with the customer stating he was not interested. We credited the upcoming delivery that was scheduled for 11/1/2013 for $26.50, which is the balance after deducting the cost of $5 for cancelling late. The customer at that time was informed the balance owing was $93.00 and stated he “will mail in a payment.”

This customer received two (2) invoices showing the deliveries and balance owed, which was his preferred mode of billing. He did not call during our business hours, leave a voice mail message or email us to cancel in a timely manner.

Customer received 3 deliveries before he cancelled and he does owe us for those deliveries.

Review: A representative from Farm Fresh to You approached me at a dog park and asked if I would be interested in a free box. I told him that I was currently unemployed and so probably couldn't afford such a service. He said that I could at least try out the service and if I liked it sign up. He said he'd sign me up for the biggest box for free just so I could see if I liked the product, if I did, he said I would be "on the honor code" to sign up. I only provided my address.The box showed up and half of its contents were rotten and inedible. Because of this, I decided not to sign up for the service. I thought this was the end of the story.The next week I received another box despite the fact that I never provided them any payment information or did anything to sign up in the first place. I called FFTY immediately to cancel further delivery, and was shocked that they then asked for me to pay for both of these boxes. I told them that I had been told the first box was free and that I refused to accept their second box. I refused to give them my credit card information. I never accepted the second box.They have been harassing me since then (about two months ago) and from checking [redacted] it looks like this is how they make their money --- shame innocent consumers into paying for imperfect tender.Desired Settlement: They must stop contacting me and asking me to pay fees that I never consented to immediately.Having looked at [redacted], it looks like they do this constantly. This is textbook fraud. Whomever is encouraging these business practices should be prosecuted and imprisoned.

Business

Response:

This account balance has credited and account has been closed.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I filled out my information at a street fair to receive further information about their services. I was told that if I entered only my billing information, and not payment information, I can always choose to update my billing information at a later time to receive a box, and entering my contact information will only send me information about their services.I never received a box, entered billing information, or requested a box.They called me multiple times to fill out my billing information. I didn't want a box, so I did not do so.I recently received a call from a COLLECTIONS COMPANY saying that Farm Fresh to You has sent me to collections for a little over $20.00 for a box "I received."I never requested a box from this company. I never received a box from this company.Desired Settlement: They have sent me to collections with Titan revenue solutions with act# [redacted].Remove the charges that were sent to collections, remove me from any mailing or contact and do not further charge me for anything for any reason.

Business

Response:

This account has been credited and closed. Titan has also closed their collections action.

Review: I sent Farm Fresh an email saying I would like to cancel my delivery service immediately, BUT, that if it was too late to cancel for this week, leave it as is for this week and I will cancel it before my delivery in two weeks. The following day I received an email saying I was being charged: 1. a $5.00 late cancel processing fee2. the $31.50 for my produce delivery for that weekAND THEN THEY DIDN'T EVEN DELIVER MY PRODUCE! They took my money, they charged me a cancellation fee, for a service they CLEARLY didn't cancel, since they took my money, and THEN they have the audacity to not even deliver me a box of their crappy produce. I sent them two emails and NO ONE responded. The ONLY time I got someone to respond was when I posted a negative review on Yelp, along with DOZENS OF OTHER VERY UNHAPPY CUSTOMERS. I told the person who responded, you can't take people's money for a service, then not provide the service, and then charge them a cancellation fee for a service you are not providing, but taking money for!!! Someone with a severe mental disturbance is running this ship. What a nightmare!!!Desired Settlement: I want the $31.50 for the produce delivery they NEVER DELIVERED refunded.And I want the $5.00 "late cancel processing fee" refunded. They cannot charge me a late cancel fee, then not cancel my service by charging me the service fee and not delivering the service!!! It's psychotic.So, yes, I would like a total of $36.50 refunded IMMEDIATELY.

Business

Response:

We received an email from this customer saying that her dog died and that she had to deal with some medical issues and could not longer afford the service, so we cancelled her account immediately, however it was a late cancel because we require customers to cancel 48 hours in advance of the delivery. She never paid for the 4th box she was to get. She paid for three box and the late cancel. We do not have record of this customer saying that she would cancel later to avoid the late fee. Her account is paid up.

Consumer

Response:

I am rejecting this response because:

their response is an absolute bold faced lie.

Review: I tried to cancel service, and ran into an issue

I logged into the company website on june 28th in an attempt to cancel my service. Of course when I did so the site stated I had to call in to do so. I called the company on July 2nd to cancel my service and in the process the operator informed me that it was too late to cancel service before my next delivery because it had already been "processed." She asked why I was canceling and I told her my family was not doing a lot of cooking so we had to dispose of quite a few of the items provided. She said they could my modify my order to provide only items that I did not have to cook. Now here's my issue. If they could still modify my order 2 days before delivery, why could they not cancel my order completely so I would not be charged for the order? You know why? Because that is shady business practices/ They charged me for a week of service that I do not want or need. If they could modify the contents of the order, they should be able to cancel the order and not charged me. The operator informed me if I wanted to avoid the charges I should have canceled yesterday. I tried to cancel a week ago, but like many companies, they want to speak to me to try and prevent me from canceling which the operator did. Desired Settlement: I would like for them to refund me for this week of service. I'm not asking for their fruits or vegetables, there's no reason the items couldn't be held on the truck and returned to their warehouse. They just don't want to do it. Very poor customer service

Business

Response:

Business' Initial Response

In our sign-up form signed by the customer, a welcome letter and in an email, we inform customers of our 48 hours change policy. We procure and pack produce for the boxes and this is our deadline. As I read this complaint, I am sure the customer service agent meant she could modify his order for the future if another box type that would suit the family's needs.

Review: Service was advertised to a person of obvious limited English speaking ability as a trial service.

Farm Fresh to You setup a satellite sales stand at the LA Fitness at the Crossroad shopping center (corner of Barranca and Culver in Irvine).

On or about May 9, 2013, [redacted] (my wife), who is a member of LA Fitness, was solicited for what she believed was a free trial. Although, it was a clear misunderstanding, the limited English language ability should have been obvious to the salesperson and it goes without saying that making the sale is not as important as protecting the customer. However, the salesperson did not take such discretion and proceeded to assist my wife in signing up for a paid service of which she was not interested.

This is an exploitive practice and should be condemned by the company. However, as a complaint was filed with the company, they have refused to answer, reply, dispute, or acknowledge what occurred.

Sales Rep: Unknown (company is not responding)

Customer Name: [redacted]

Cr: XXXXXX

Invoice Number: XXXXXXX

Invoice Amount: $20.00

We have sent payment to the company and have asked to be removed from all future mailings. The company has not responded to this request.Desired Settlement: We are not seeking anything from the company other than acknowledgement that they have done something wrong and will make an effort to change.

If there are many similar cases filed against this company, then I am hoping the Revdex.com will make an effort to lead the complainants in filing for judicial action against the company.

Business

Response:

Business' Initial Response

Our sign-up form is clear that you are signing up for a service. Our company seeks out people who want the service. Customer signed form of her own accord. We have credited $20 to account and account is closed. We apologize for any misunderstanding.

Consumer's Final Response

(The consumer indicated he/she DID NOT accept the response from the business.)

"Our sign-up form is clear that you are signing up for a service."

Well, it is "clear" that you did not read my complaint. My wife has been studying English for just under 6 months. Do you think someone who can barely speak the language would be able to read what is "clear" on your sign-up form?

Another thing is that I never questioned what your sign-up form says. Even though I never saw it, I'm sure it had the wording that covers your [redacted] is such situations. What I do have a problem with is the manner in which you took advantage of my wife. Your forms may meet regulations, but your sales force lack scruples.

Let me ask you a question, did you talk to the salesperson? I gave very specific information about where she was signed up and on what day. Did you interview the people working the desk that day? Did you find out who trained them? Do you even have a training program? Did you cross reference to see if there are similar complaints? Did you look to see if there is a pattern of complaints? This is how you resolve a complaint.

Your system might be set up to inform the potential customers, but is it being executed as such?

Thank you and regards,

Business' Final Response

Dear [redacted],

We do train our customer service reps and it may not always be apparent if someone has limited English. They might be able to read English, but perhaps their spoken language is not as good or vice versa. Either way, we would never knowingly take advantage of anyone. We are sorry you had this impression. I have been handling Revdex.com issues for almost 3 years now and we have never had a complaint of this sort. We are a family farm that has been delivering produce for over 20 years and we only seek customers who want our service.