Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, They return our moneyWe will find some one to do the workThank you
*** ***
Thank you for your feedback We are only able to get better with constructive criticism and feedback We always stand behind our workmanship and if you have any leaks or had any leaks we are fully responsible for the damage during construction After final walktru on 6/3/15,
everything was completed Jody will also look in the attic to check if any leaks occurred during productionThank You
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The repair work to my roof by Bow Tie Roofing has been completed to my satisfaction.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response only because I have six calendar days to respond and the problem isn't fixed yet, so my complaint is still valid.I finally had an opportunity to meet with Bow-Tie Roofing representatives at my house so they could take a look at my roof. I have to admit, they showed a lot of desire and will to solve the problem. I was promise that it will be fixed soon.Of course until then I can't close this complaint and say that it's resolved.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:when my roof is done to my satisfaction ., I will then accept this and remove my complaint.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Bow Tie Roofing has resolved my complaint [redacted] to my satisfaction.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: There has not been a resolution to my satisfaction -- Agreement with local owner: it was was verbally agreed to by the franchise office in Leander/Cedar Park that damaged areas of wood were to be replaced and repainted and damaged clay pots from potted plants were to be replaced - this has not been completed. The roof replacement was completed in September; this is now close to the end of February -- still no resolution.
Regards,
[redacted]
Our phone system is down at the San Antonio office, I apologize. We had 4-5 days of rain following your estimated install date. So the rain pushed the date back a few days I need to see where we are with the installs right now and I will get back to you by the end of the day or first thing in the...
morning. Thank you Ms. [redacted] for being a great customer through this claim process I will speak with you soon. -[redacted]
Hello Mr. [redacted], Attached you find a copy of your insurance scope of work provided to us by you. As you can see the insurance did not cover your fascia due to rot. If you want your rotten wood replaced it would have to be an out of pocket expense for our agreement with...
you did not include. I would suggest contacting your insurance and request a reinspection on the rotten wood. We would be more than happy to assist you in contacting your insurance and providing them with a rough estimate of the actual cost. Thanks in advance![redacted]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] I would like a more definite response as to when you will actually begin work on my roof.
Thank you for your patience on this matter, as of today I guess you have been in contact with our project manager [redacted] getting everything resolved. As of today the shingles you have chosen will be delivered next week by [redacted] roofing supply for 7/14 roof load. Installation shortly after...
that depending on the weather will be started. We deeply apologize for the delay on your roof and hope to restore confidence, it has been a crazy year for us as far as weather, new hail storms, shortage of shingles, shortage of crews (we have 9) and a double growth pattern. I hope we can exceed your expectations once we receive the back ordered shingles you have picked out. Thanks again
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] I am appalled that after repeated phone calls to the main office this is the reponse I get. I too have invoices and first hand eye witness account of the work that you did.Your manager [redacted] did not even have the decency to show up to my house after he promise so much. Believe me their are other people here in Carrizo Springs that are not happy with your company and what you represent!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Yes the customer you called me for is not in my system nor is he affiliated with me at all. He is a customer of the bow-tie in new braunfels texas at the 1671 executive drive location.
Complaint: [redacted]
I am rejecting this response because: I could not find anything about 5 to 7 weeks to start the roofing project. Even if it were in the contract, it is turning into 5 months. This should remain open until the project starts.
Regards,
[redacted]
Mrs. [redacted], I'm sorry to hear about your experience with our company I have looked at your file and reviewed all the information. I apologize for the lack of communication. According to your file we have been contracted to complete work on two of your properties. Your first property...
was completed as a rush order because the house was being sold and needed to have the roof completed before closing day. This house was 100% finished by closing date and we have collected recoverable depreciation for this house. On the property referenced above I am sorry again for the lack of communication I will take full responsibility and make sure moving forward that we have an open line of communication between the two of us. While the work was being performed on the first time we were made aware that all contact was to be made through [redacted], your son, is this the way we hould be communicating or is there somebody else we should be in touch with? I would like to speak with you regarding the time frame for your roof and give you a definite install date so this roof can be completed and contract finished before the end of October (2 weeks from now). Thank you.[redacted]OwnerBow-Tie Storm Restoration of Texas
Good afternoon,Sorry not for getting back with you[redacted] met with the customer this morning, had a good conversation and we will be constructing good their roof within a couple weeks. Other than that it's being handled. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, They return our moneyWe will find some one to do the workThank you
*** ***
Thank you for your feedback We are only able to get better with constructive criticism and feedback We always stand behind our workmanship and if you have any leaks or had any leaks we are fully responsible for the damage during construction After final walktru on 6/3/15,
everything was completed Jody will also look in the attic to check if any leaks occurred during productionThank You
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The repair work to my roof by Bow Tie Roofing has been completed to my satisfaction.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response only because I have six calendar days to respond and the problem isn't fixed yet, so my complaint is still valid.I finally had an opportunity to meet with Bow-Tie Roofing representatives at my house so they could take a look at my roof. I have to admit, they showed a lot of desire and will to solve the problem. I was promise that it will be fixed soon.Of course until then I can't close this complaint and say that it's resolved.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:when my roof is done to my satisfaction ., I will then accept this and remove my complaint.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Bow Tie Roofing has resolved my complaint [redacted] to my satisfaction.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: There has not been a resolution to my satisfaction -- Agreement with local owner: it was was verbally agreed to by the franchise office in Leander/Cedar Park that damaged areas of wood were to be replaced and repainted and damaged clay pots from potted plants were to be replaced - this has not been completed. The roof replacement was completed in September; this is now close to the end of February -- still no resolution.
Regards,
[redacted]
Complaint: [redacted]
Don't call me please call my attorney.I am rejecting this response because:Regards,[redacted]
Our phone system is down at the San Antonio office, I apologize. We had 4-5 days of rain following your estimated install date. So the rain pushed the date back a few days I need to see where we are with the installs right now and I will get back to you by the end of the day or first thing in the...
morning. Thank you Ms. [redacted] for being a great customer through this claim process I will speak with you soon. -[redacted]
We have sat down with customer and resolved all issues at this time.
Hello Mr. [redacted], Attached you find a copy of your insurance scope of work provided to us by you. As you can see the insurance did not cover your fascia due to rot. If you want your rotten wood replaced it would have to be an out of pocket expense for our agreement with...
you did not include. I would suggest contacting your insurance and request a reinspection on the rotten wood. We would be more than happy to assist you in contacting your insurance and providing them with a rough estimate of the actual cost. Thanks in advance![redacted]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] I would like a more definite response as to when you will actually begin work on my roof.
Thank you for your patience on this matter, as of today I guess you have been in contact with our project manager [redacted] getting everything resolved. As of today the shingles you have chosen will be delivered next week by [redacted] roofing supply for 7/14 roof load. Installation shortly after...
that depending on the weather will be started. We deeply apologize for the delay on your roof and hope to restore confidence, it has been a crazy year for us as far as weather, new hail storms, shortage of shingles, shortage of crews (we have 9) and a double growth pattern. I hope we can exceed your expectations once we receive the back ordered shingles you have picked out. Thanks again
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] I am appalled that after repeated phone calls to the main office this is the reponse I get. I too have invoices and first hand eye witness account of the work that you did.Your manager [redacted] did not even have the decency to show up to my house after he promise so much. Believe me their are other people here in Carrizo Springs that are not happy with your company and what you represent!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Yes the customer you called me for is not in my system nor is he affiliated with me at all. He is a customer of the bow-tie in new braunfels texas at the 1671 executive drive location.
Complaint: [redacted]
I am rejecting this response because: I could not find anything about 5 to 7 weeks to start the roofing project. Even if it were in the contract, it is turning into 5 months. This should remain open until the project starts.
Regards,
[redacted]
We visited **. [redacted] at his residence and discussed the desired resolution. As of our conversation all things were resolved and moving forward. ?
Mrs. [redacted], I'm sorry to hear about your experience with our company I have looked at your file and reviewed all the information. I apologize for the lack of communication. According to your file we have been contracted to complete work on two of your properties. Your first property...
was completed as a rush order because the house was being sold and needed to have the roof completed before closing day. This house was 100% finished by closing date and we have collected recoverable depreciation for this house. On the property referenced above I am sorry again for the lack of communication I will take full responsibility and make sure moving forward that we have an open line of communication between the two of us. While the work was being performed on the first time we were made aware that all contact was to be made through [redacted], your son, is this the way we hould be communicating or is there somebody else we should be in touch with? I would like to speak with you regarding the time frame for your roof and give you a definite install date so this roof can be completed and contract finished before the end of October (2 weeks from now). Thank you.[redacted]OwnerBow-Tie Storm Restoration of Texas
Good afternoon,Sorry not for getting back with you[redacted] met with the customer this morning, had a good conversation and we will be constructing good their roof within a couple weeks. Other than that it's being handled. Thank you