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Fastbirthcertificates.com

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Fastbirthcertificates.com Reviews (105)

This complaint is a bit unclearPlease clarify what we can help you withThank you,

(The consumer indicated he/she DID NOT accept the response from the business.)i had put this transaction on my credit card the birth certificates were under [redacted] and [redacted] the mother is [redacted] please check your records for those names please

Complaint: [redacted] I am rejecting this response because: The statement that I received the first order is inaccurate I never received and after contacting [redacted] per your instructions, they said they would send a message to [redacted] County and have it resend it I am certainly not interested in incurring another expense by re-submitting the cancelled order I am asking for a refund of the second expedited service and the oringial order because I have not received anything to date but a passport application that I filed and requested on my second order For some reason that made it to the intended address Please help,Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:The business did not provide any actual service or product for the amount chargedI expect a full refundI refuse to pay them MORE money for their advertising and scamSincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:That is untrue as I still have the emails to and from your company dated for [redacted] where I stated that I had not received any such email explaining why my account was on hold and asked for a refund, and the only response I got was that your company does not offer refundsWe spoke about this yesterday and when I asked if you would like me to forward the emails to you, you stated in your email that there was no needI still have that email as wellWould you like me to forward both the emails from [redacted] when I wasn't given a reason for my order to be on hold as well as the emails from yesterday where you stated there was no need to forward them, or is there still no need??? At this point you have put in more effort in fighting me over a refund than you ever have to rectify the situationPlease just refund the moneySincerely, [redacted]

Hello, a few issues we have with your complaintSee below: Keep in mind expedited DOES NOT quote 10-days to deliveryInstead, it lists an estimated 15-business days of state processing before shipping, which is quite different than what you stated in your complaint Also, when you place an order, you have to agree to this: "I understand that estimated processing times are completely out of the control of Fastbirthcertificates.com, and unrelated to the service they provideI understand that state processing times are rough estimates that are not guaranteed, and I understand that state delays are common." The order number you provided in this complaint is not valid We are happy to help any customer that needs helpBut we are unwilling to address a complaint of this nature as it is completely invalid

Complaint: [redacted] I am rejecting this response because:Attached is a snapshot of your homepageThis is advertising for a long form birth certificateSincerely, [redacted] ***

-Your information with us is completely safe and secure, all our databases are encrypted and encodedCustomer security is very important to us 2- All pricing etcwas listed very, very clearly in the checkout process, and you had to agree to it before placing an orderYou also had to agree to the no-refund, no-cancellation policy 3- Please review the contract you agreed toThis addresses all other concernsRemember, you agreed to this contract before you placed your orderThe contract is here: [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/09/16) */ We would appreciate if [redacted] would stop contacting us, as next step is we file a restraining order against herShe has left multiple voicemails full of derogatory and racist comments, and has sent us numerous threatening emails The birth certificate mailed out to her a while backWe are not the shipper, the county isAll she has to do is call UPS and ask them to deliver this wherever she would likeIn fact, she can just log on to UPS with the tracking number we gave her and change the delivery that wayWe cannot do this on her behalf as we are not the shipperHer tracking number is 1ZW555EXXXXXXXXXXX with UPSShe can simply pick up the phone, call UPS, and ask them to re-route the package We have zero control over this, as we have explained to ***We mailed this to the only address she gave usOnce it was mailed we received an email from her that we "suck" and are "is" and that we should have mailed it somewhere elseBut we were never informed that we should mail it elsewhere Screenshots are attached of a couple of ***'s absurd emailsWe also have recorded calls of her using racist and derogatory languageShe called one of our female reps an extremely offensive word, which I will not mention hereWe have the call recorded If we continue to hear from [redacted] our legal team is prepared to file a restraining order against the individual Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all, I HAVE NEVER, EVER, NEVER called themI didn't respond at all to their phone call by a supervisorIf they have a "so-called" recording, it is not from meI never spoke to anyone there calling anyone a racist name, I do not use those words ever in my vocabularyI can prove with my phone records if neededI did send several emails telling them they suck and were is, because they areI kept all of them, and can provide, if necessaryThey did send the birth certificate to the right address, that I did give them, but they put my name on it, and they knew I lived in Oregon, so it could never be delivered to my grandson in Arizona with my name on itEven though UPS did do the delivery, they got the information from SuperfilingsI have talked to UPS and the LA distribution center,and they were very helpfulThey said Superfilings is basically a scam and I should have gone directly to them for processing, but I didn't know that, and it was on a weekend and my grandson needed the birth certificate by MondaySuperfilings advertised "expedited delivery" and that's why I went with themDistribution center got all information from Superfilings and passed [redacted] on to UPSMy question to Superfilings is "what did I pay $for"I also had to pay Alameda County for the birth certificateAll I want is for my grandson to get the birth certificate after me paying over #for itI am very offended that Superfilings would lie and say I called them and called them racist remarksThat is a bald face lieIf you would like me to forward my emails, I would be more than happy toThank You Final Business Response / [redacted] (4000, 9, 2015/09/18) */ We are not sure what else to do hereWe did out part: the order shipped out when we said it would to the address the customer asked us to ship it to The customer needs to work this out with UPS, there is nothing further we can doAs a last resort we went ahead and issued a refund in attempt to have the customer not contact us any furtherShe has seriously offended of our customer service reps with her repeated rude emails and phone calls Refund receipt attached

Complaint: [redacted] I am rejecting this response because:I still believe that the website uses their ads on google and their main page to lure customers in on a pretenseThey state that they can get an official birth certificate super fast and do not state that the customer has to pay all the extra fees until it is too late to go backBy the time I had the chance to read the fine print, my credit card had already been chargedAgain, I believe this to be advertisingI did NOT receive any service from the company and did NOT receive a birth certificate because I refuse to pay them any more moneySo, since they did not provide a service or a product, I believe that I should receive a full refundSincerely, [redacted] ***

Hi ***, We are so sorry for any confusion! Unfortunately we did not advertise that the final cost is $***We have attached documentation to this response that shows exactly how the fees were presented when you placed your order Respectfully, Fastbirthcertificates.com

(The consumer indicated he/she DID NOT accept the response from the business.)i called [redacted] direct number and left a message and said I would send him a copy of the credit card to show the charges and left my number

Complaint: [redacted] I am rejecting this response because: The to business days has expired! Plus with overnight shipping I should have received it by now! Also, we have been discussing this matter for a while and now you suddenly say that this is the wrong product number.Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/08/24) */ This order was shipped out by Texas Vital Records on 8/(screenshot attached)Unfortunately, the customer did not list the apartment number on her order (screenshot attached), so her certificate returned to the senderWe understand this sort of things happen! As an intermediary filing service, we are not the sender, so cannot directly re-mail the certificate The customer made us aware that she did not receive the certificate on 8/via email (screenshot attached), which is after she filed the complaint We are now working with the customer to help her ask Texas Vital Records re-send the certificate to the correct addressWe are here to help in any way we can! This customer has our email and phone number and hopefully is aware that we are here if there is anything else she needs!

Complaint: [redacted] I am rejecting this response because: Despite the company's response, the website is misleading It states that it will take to weeks I could have filed my request myself if I thought it would take more than weeks to obtain my birth certificate There is nothing fast about this company's process I want a refund! Again, it has been weeks and I have not received anything from this company!Sincerely, [redacted] ***

Hi ***, Someone actually signed for your package, so you did indeed receive itBut either way, we don't want to spend time going back and forth with you, so will refund you for both ordersPlease allow up to business days for your bank to post these to your account

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Revdex.com:I want my money back so I can get my son brith certificate I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Hi there, If you would like to connect with us you are always welcome to call us and leave a message Remember, we have zero control over processing times (we are not the government office that ships the certificate)We quoted an estimated business days before shippingBut as you probably remember that we stress, this is just a rough estimate that we have no control over We just checked in with the PA government office- the order is indeed in process, and should be on the way very soon! Thank you so much for being patient! [redacted]

(The consumer indicated he/she DID NOT accept the response from the business.) [redacted] PLease check your files my Reference numbers off the credit card are dated 07/22/ [redacted] # [redacted] and [redacted] both were for ***..I put it on my [redacted] card credit one the name for the birth certificates requested for [redacted] and [redacted] ..their mother is [redacted]

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Address: 355 Columbus Ave Apt 2B, San Francisco, California, United States, 94133-3940

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