Fastbirthcertificates.com

(The consumer indicated he/she DID NOT accept the response from the business.)i called [redacted] direct number and left a message and said I would send him a copy of the credit card to show the charges and left my number ..

Hi [redacted],
 
We do not state anywhere that certificates are long form. We state that the certificates through us are government certified, which yours is.
 
Thank you in advance for understanding,

Complaint: [redacted]I am rejecting this response because: the photo on your homepage is a long form birth certificate. Nowhere does it state that you will be sending an abstract instead of a full birth certificate. This is false advertising.Sincerely,[redacted]

Hello, 
 
** county has no record of [redacted] being born in this county, so they closed out the order(s). Please let us know in which county the birth certificate exists, and we are happy to re-file the request. If she was adopted, please let us know to where the record was...

transferred.
 
Thank you,

This complaint is a bit unclear. Please clarify what we can help you with. Thank you,

Hello, a few issues we have with your complaint. See below:
Keep in mind expedited DOES NOT quote 10-14 days to delivery. Instead, it lists an estimated 15-20 business days of state processing before shipping, which is quite different than what you stated in your complaint.
Also, when you place an order, you have to agree to this: "I understand that estimated processing times are completely out of the control of Fastbirthcertificates.com, and unrelated to the service they provide. I understand that state processing times are rough estimates that are not guaranteed, and I understand that state delays are common."
The order number you provided in this complaint is not valid.
We are happy to help any customer that needs help. But we are unwilling to address a complaint of this nature as it is completely invalid.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Please provide your order number so we can look into this. I do not show any order under your name.

Hi [redacted],
Keep in mind, the fee structure is not fine print. It is listed very clearly in multiple places. We apologize for the confusion. I have attached a screenshot showing how the payment page and the Terms you agreed to appeared. Unfortunately we are unwilling to issue a refund in this case. So sorry about that.

Hi [redacted],
 
We are so sorry you are not satisfied with the service. Unfortunately there is nowhere on our website that states that the document will be long form. We do guarantee that your certificate will be state certified, which it indeed is. Sometimes a state certified certificate is in...

the "abstract" form, especially from [redacted].
We are so sorry for the confusion, but at this time we are unfortunately unable to accommodate a refund.
Thank you for understanding,

The order number is on the complaint. Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Initial Business Response /* (1000, 16, 2015/08/20) */
Business supplied email: [redacted]@gmail.com
Use this address for any contact with the Revdex.com
Initial Consumer Rebuttal /* (3000, 18, 2015/08/21) */
(The consumer indicated he/she DID NOT accept the response from the...

business.)
I am instructed not to check yes, "unless I am completely staisfied with how the company handled the response" - Well, I can't say that, not at all.
Finally, on 18 August 2015, I recieved a refund (although, it has yet to show up at my bank, so we will see). I payed for their "service" in early May, by early June I asked for assistance or a refund. I don't find it acceptabloe for it to take 4 months of constant complaining to get my money back. Also, not once did I receieve any formal apology or acknowledgement for their negligence in this matter. This is not how successful small buisnesses operate.
I called master card and I called my bank, capital one - there is NO REFUND in the works. This company is FAKE and a SCAM....future patrons beware!

Final Business Response /* (4000, 21, 2015/08/25) */
Hi [redacted],
As mentioned, we were unaware of the issue until we received this. So allow this to be our formal apology: we are so sorry! Our goal is to get birth certificates to our customers as quickly as possible, and we are terribly sorry you did not get this as we promised.
As mentioned, the issue was that the address you listed was not your correct address, so the certificate was returned to the state office.
Regardless, we went ahead and processed a full refund on 8/19 to your card ending in 5926 (screenshot attached). Sometimes it can take up to a week for a refund to post. I am also happy to chat with your bank to show them refund documentation, but I would suspect by now the refund has posted.
We are here to help. If you want anything more from us we are all ears. Just let me know what you need to feel better or to resolve this situation.
Thanks
[redacted]
Support Manager
(XXX)XXX-XXXX

Complaint: [redacted]I am rejecting this response because:  The statement that I received the first order is inaccurate.  I never received and after contacting [redacted] per your instructions, they said they would send a message to ** County and have it resend it.  I am certainly not interested in incurring another expense by re-submitting the cancelled order. 
I am asking for a refund of the second expedited service and the oringial order because I have not received anything to date but a passport application that I filed and requested on my second order.  For some reason that made it to the intended address.
Please help,Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:That is untrue as I still have the emails to and from your company dated for [redacted] where I stated that I had not received any such email explaining why my account was on hold and asked for a refund, and the only response I got was that your company does not offer refunds. We spoke about this yesterday and when I asked if you would like me to forward the emails to you, you stated in your email that there was no need. I still have that email as well. Would you like me to forward both the emails from [redacted] when I wasn't given a reason for my order to be on hold as well as the emails from yesterday where you stated there was no need to forward them, or is there still no need??? At this point you have put in more effort in fighting me over a refund than you ever have to rectify the situation. Please just refund the moneySincerely,[redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)i had put this transaction on my credit card the birth certificates were under [redacted] and [redacted] the mother is [redacted] please check your records for those names please...

(The consumer indicated he/she DID NOT accept the response from the business.)[redacted] PLease check your files my Reference numbers off the credit card are dated 07/22/** #[redacted] and [redacted] both were for [redacted]..I put it on my [redacted] card credit one the name for the birth certificates requested for [redacted] and [redacted]..their mother is [redacted]

The order was sent to the state that the customer requested on the order. This can be confirmed by looking at the automatic email receipt. Because we performed the service requested, we are unwilling to issue a refund. However, we are willing to file a new order at no cost to the customer, but the customer needs to give us the corrected information to do so. The customer can email [email protected] to do this.

Hi [redacted],
We are so sorry for any confusion!
Unfortunately we did not advertise that the final cost is $[redacted]. We have attached documentation to this response that shows exactly how the fees were presented when you placed your order.
Respectfully,
Fastbirthcertificates.com

order number is on the complaint.  So why would I have to give again.  Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I paid for 4 day service. They charged my credit card for 4 day service and I just got the birth certificate today by overnight mail.Sincerely,[redacted]