Fat Burn X

At Fat Burn X, every customer is given the option to try their first day supply without charge for the first days from original orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of order, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.fatburnx.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.fatburnx.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product The customer placed the order on 1/9/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 1/25/as explained in the terms and conditions which they agreed toThe consumer contacted Fat Burn X on 1/29/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailBased on the nature of the call, the customer service agent refunded the amount of $that dayOnce a refund is processed, it takes 3-business days for it to be credited back to the customer’s accountWe stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.fatburnx.com or www.fatburnx.com/main/index.php Below is a brief explanation of our terms and conditions: Terms and Conditions You will have days from the original order date to decide if Fat Burn X is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of Fat Burn XWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-855-894-and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-855-894-during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details

At Fat Burn X, every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on fatburnx.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on fatburnx.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information, as well as sent out with the productThe consumer placed the order on 10/25/This is when they paid the initial $ [redacted] and this began the day trial period to sample from the initial day supplySince there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the day supply on 11/17/as explained in the terms and conditions for which they agreed toThe monthly membership recurred on 12/17/for the second shipment of Fat Burn X at $***The consumer contacted our company on 12/22/with a request for cancellationThe account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellationBased on the nature of the call, the customer service agent refunded the charge of $ [redacted] from 12/17/on that same dayThe consumer would have received an e-mail confirmation of the cancellation and refundThe refund will take three to seven business days to process

At Fat Burn X, every customer is given the option to try their first day supply without charge for the first days from original orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of order, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.fatburnx.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.fatburnx.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product The customer placed the order on 1/16/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 1/31/as explained in the terms and conditions which they agreed toThe customer was billed for their next day supply on 3/1/The consumer contacted Fat Burn X on 3/15/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailThe customer was given the information on the terms and conditions they agreed toThe customer also stated they just wanted the account cancelled and were aware of the charges.We have refunded the amount of $due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.fatburnx.com or www.fatburnx.com/main/index.php Below is a brief explanation of our terms and conditions: Terms and Conditions You will have days from the original order date to decide if Fat Burn X is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of Fat Burn XWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-855-894-and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-855-894-during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details

At this time, the consumer has been refunded in full, including the shipping cost, for Fat Burn XWe have gone over the terms and conditions which were provided to the consumerThere is nothing further we can do at this time

At Fat Burn X, every customer is given the option to try their first day supply without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.fatburnx.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.fatburnx.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product The customer placed the order on 01/11/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 01/26/as explained in the terms and conditions which they agreed toThere was a second billing of $applied on 02/25/for a monthly bottle of Fat Burn XThe consumer contacted Fat Burn X on 03/03/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailBased on the nature of the call, the customer service agent offered to issue a refund of $that day, but the call was abruptly disconnected by the consumer.We have refunded the amount $from 02/25/15, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.fatburnx.com or www.fatburnx.com/main/index.php Below is a brief explanation of our terms and conditions: Terms and Conditions You will have days from the date you receive your bottle to decide if Fat Burn X is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of Fat Burn XWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at [redacted] and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-855-894-during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details

At Fat Burn X, every customer is given the option to try their first day supply without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.fatburnx.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.fatburnx.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the productThe customer placed the order on 5/24/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 6/8/as explained in the terms and conditions which they agreed toThe consumer contacted Fat Burn X on 6/9/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailBased on the nature of the call, the customer service agent refunded the amount of $that dayOnce a refund is processed, it takes 3-business days for it to be credited back to the customer’s account

Beware their small print tactics I feel this business misleads people to think they are getting a free sample (if they pay the shipping) only to find out they will gouge your credit card for additional fees I was told after I was charged these surprise fees that I didn't read the small print close enoughNo one who practices good business should hide details of charging a consumer 1600% more than they were expecting to receive a free sample (after paying these small shipping costs) I even RETURNED the bottles which was supposed to garner me a REFUNDI still got charged for 1,.....and now, months later, a collection agency has come calling for the $for the other bottle I'm lucky I kept the receiptsWhat contemptible moves this sneaky company practices

We apologize for any inconvenience this has caused to the customerThe customer's account was closed on 8/29/A collection notice was mistakenly sent via a third partyThe customer does not owe us any fees for products and we can assure the customer that this will not show on their creditWe have taken the necessary steps to make sure this does not happen againThe customer is welcome to contact us directly if they would like any further information

We apologize for any inconvenience this has caused to the customerThe customer's account was closed on 2/04/A collection notice was mistakenly sent via a third partyThe customer does not owe us any fees for products and we can assure the customer that this will not show on their creditWe have taken the necessary steps to make sure this does not happen againThe customer is welcome to contact us directly if they would like any further information

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The business has already taken the liberty of processing me the refund Thank you! Regards, [redacted] ***

At Fat Burn X, every customer is given the option to try their first day supply without charge for the first days from original orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation
and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of order, they are automatically billed for the product and then billed and shipped a new day supply every days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.fatburnx.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.fatburnx.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 1/16/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 1/31/as explained in the terms and conditions which they agreed toThe customer was billed for their next day supply on 3/1/The consumer contacted Fat Burn X on 3/15/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailThe customer was given the information on the terms and conditions they agreed toThe customer also stated they just wanted the account cancelled and were aware of the charges.We have refunded the amount of $due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.fatburnx.com or www.fatburnx.com/main/index.php. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have days from the original order date to decide if Fat Burn X is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of Fat Burn XWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-855-894-4436 and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-855-894-4436 during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details

Revdex.com:
This company has refunded my money for the charge and have addressed the misleading advertisement I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would like an official letter from the company sent to my mailing address stating that all actions related to this complaint have been taken care of in case this appears again and for my personal records. Once that is complete I will consider this complaint closed
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,*** ***

Fat Burn XTowne Centre Dr #105-San Diego, CA December 3, 2014Revdex.comViewridge Ave #200San Diego, CA 92123-This is in reference to the order of Fat Burn X original 30-day product supply on a 14-day trial basisplaced by
*** *** on 10/19/We provide this trial for consumers to receive the item and try the productto determine if they wish to continue with the itemThe stipulation of the trial period, is tomake this decision within 14-days if they chose to cancelIf the item is kept outside of the trial period,they are charged for the original product at the retail price of $***.The original trial order was processed on October 19, at $*** for shipping and handlingHisoriginal e-mail confirmation will verify this date, we can provide a copy of his account if necessary toverify when the order originally processedWe shipped the item the next business day, and the trialperiod was startedThere was no attempt to cancel within the trial period and he was charged onNovember 9, for the 30-day product supply.The first attempt to cancel was made on November 12, He verified with a customer servicerepresentative that he was cancelled from all further billing and shippingHe accepted the charge of* and the account was considered completely closedOn November 25, we receivednotification from his bank that the charge of $*** was in disputeWe provided them with theinformation in reference to his account, and have not received further notice whether they approvedthe charge or not.Due to the receipt of this letter however, and as we are fully invested in customer service we haveissued the full refund of $*** from November 9, This refund will take three to seven businessdaysThe customer, *** ***, will receive an e-mail confirmation for the refund credited to his account.We confirm on our website the full terms and conditions and they are provided in numerous linksthroughout our pages as the consumer navigates the site: www.fatburnx.comWe also provide a "termscard", a card with a paper copy synopsis of the terms and conditions found on the exact website:www.fatburnx.com/main/order.phpThis synopsis briefly overviews the terms regarding thecancellation within 14-days, or the subsequent charges and monthly membershipIt also provides ourcontact information should the consumer decide to cancel at any time ..Below is a copy of the terms and conditions synopsis immediately available on the website:Terms & ConditionsTry Fat Burn X now just by paying a small shipping and handling feeYour credit card will be charged only$*** for shipping & handling for a Month Supply of Fat Burn XYou will have days from youroriginal order date to decide if Fat Burn X is right for youIf you are enjoying Fat Burn X do nothing andat the end of your day trial period you will be charged the low rate of only $*** for the bottle youreceived.Approximately days from your original purchase date and every days thereafter you willbe sent another month supply of Fat Burn X and your credit card on file will be billed for $***Youmay cancel your membership at any time by simply contacting customer servicePlease note, mostcustomers see most noticeable results by using Fat Burn X consistently for monthsYou may contactour customer service department using our toll free phone number 1-855-894-Customer servicehours are 8am - 4pm PST, Mon - Fri

At Fat Burn X, every customer is given the option to try their first day supply without charge for days after receiving
their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.fatburnx.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.fatburnx.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product
The customer placed the order on 7/11/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 7/26/as explained in the terms and conditions which they agreed toThe consumer contacted Fat Burn X on 8/4/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. We have refunded the amount, $87.63, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.fatburnx.com or www.fatburnx.com/main/index.php. Below is a brief explanation of our terms and conditions:
Terms and Conditions
You will have days from the date you receive your bottle to decide if Fat Burn X is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of Fat Burn XWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-855-894-4436 and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-855-894-4436 during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

At Fat Burn X, every customer is given the option to try their first day supply without charge for the first days from original orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation
and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of order, they are automatically billed for the product and then billed and shipped a new day supply every days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.fatburnx.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.fatburnx.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 1/9/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 1/25/as explained in the terms and conditions which they agreed toThe consumer contacted Fat Burn X on 1/29/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailBased on the nature of the call, the customer service agent refunded the amount of $that dayOnce a refund is processed, it takes 3-business days for it to be credited back to the customer’s account. We stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.fatburnx.com or www.fatburnx.com/main/index.php. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have days from the original order date to decide if Fat Burn X is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of Fat Burn XWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-855-894-4436 and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-855-894-4436 during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details

At Fat Burn X, every customer is given the option to try their first day supply without charge for the first days from
original orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of order, they are automatically billed for the product and then billed and shipped a new day supply every days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.fatburnx.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.fatburnx.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product
The customer placed the order on 1/22/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 2/6/as explained in the terms and conditions which they agreed toThe consumer contacted Fat Burn X on 2/9/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailBased on the nature of the email, the customer service agent refunded the amount of $that dayThe customer again emailed on 2/10/and was refunded the remaining $Once a refund is processed, it takes 3-business days for it to be credited back to the customer’s account. We stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.fatburnx.com or www.fatburnx.com/main/index.php. Below is a brief explanation of our terms and conditions:
Terms and Conditions
You will have days from the original order date to decide if Fat Burn X is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of Fat Burn XWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-855-894-4436 and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-855-894-4436 during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowApologies for not responding sooner. Meetings and activities with vendors and clients this past week limited time available to check my personal email accountIn-as-much as I am appreciative of the full refund, I am also disappointed that your team seems to be missing the overall concern and complaint and request for refund. I also find it interesting that you want the product back as what I received was meant to be a FREE gift in exchange for completing an on-line survey with one of your business partnersI did not subscribe to your service, I simply selected your product as the FREE gift when I had finished the online surveyYou simply took advantage of my interest in the product as a FREE gift for completing the on line survey and without my permission began a subscription in my name. I did not subscribe and then cancel. I never subscribed in the first placeYou may expect that the product will be returned to you by the end of the weekKind Regards,
***
Regards,
*** ***