Fat Burn X

The customer has not stated why they are not satisfied with our response and they have previously been informed that the charge was refunded in fullAt this time, there is nothing further we can do and request the complaint be closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Apologies for not responding sooner. Meetings and activities with vendors and clients this past week limited time available to check my personal email account.In-as-much as I am appreciative of the full refund, I am also disappointed that your team seems to be missing the overall concern and complaint and request for refund. I also find it interesting that you want the product back as what I received was meant to be a FREE gift in exchange for completing an on-line survey with one of your business partners.I did not subscribe to your service, I simply selected your product as the FREE gift when I had finished the online survey.You simply took advantage of my interest in the product as a FREE gift for completing the on line survey and without my permission began a subscription in my name. I did not subscribe and then cancel. I never subscribed in the first place.You may expect that the product will be returned to you by the end of the week.Kind Regards,***
Regards,
*** ***

At Fat Burn X, every customer is given the option to try their first day supply without charge for days after receiving
their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing ***If a customer needs to contact customer service, the phone number is listed on ***, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on *** where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product
The customer placed the order on 01/11/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 01/26/as explained in the terms and conditions which they agreed toThe monthly membership of the order recurred on 02/25/at the retail price of $The consumer contacted Fat Burn X on 03/12/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailBased on the nature of the call, the customer service agent did issue a refund in the amount of $from 02/25/that day due to the item being returned unopenedOnce a refund is processed, it takes 3-business days for it to be credited back to the customer’s account. We stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, *** or ***. Below is a brief explanation of our terms and conditions:
Terms and Conditions
You will have days from the date you receive your bottle to decide if Fat Burn X is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of Fat Burn XWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at *** and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at *** during business hours (Monday-Friday, 8am-4pm PST) or email us at ***Please read our terms and conditions for more details

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
When I went to the website and only put in my info to go to the next page I received a phone call from the companyso I didn't finish any order online!!! Also you said I get a free day sample to try once I received my order and then you changed it in your message that it starts the moment they mail it outso which is it?? The customer service who calls people need to explain the process that you have to go through after you pay the $If I had been told and was aware that I would have been sent more and charged for it after, I would have never accepted in the first placeIf I had known that I would have to use more of my OWN money to return a product that was supposed to be a trial offer, then I would have never accepted it either!! Your product is misleading and people have no idea what they are getting intoAlso to address that we can call and cancel at anytime, I did call and was put on hold for over minutes and then they hung up on me after I waitedI called twice just to see if it may have been my phone, but No! I was put on hold again through the automated service and hung up on againI received my refund and will never purchase anything from your company againWhen I did receive a phone call back days later after I called more time after leaving a voice mail, I was called by one of the most rude and hateful people I have ever talked to in customer service! I will make sure others know about how you scam to get away with taking people's hard earned money!
Regards,
*** ***

At Fat Burn X, every customer is given the option to try their first day supply without charge for days after receiving
their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.fatburnx.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.fatburnx.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product
The customer placed the order on 9/12/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 9/27/as explained in the terms and conditions which they agreed toThe consumer contacted Fat Burn X on 9/27/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailBased on the nature of the call, the customer service agent refunded the amount of $that dayOnce a refund is processed, it takes 3-business days for it to be credited back to the customer’s account. We stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.fatburnx.com or www.fatburnx.com/main/index.php. Below is a brief explanation of our terms and conditions:
Terms and Conditions
You will have days from the date you receive your bottle to decide if Fat Burn X is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of Fat Burn XWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-855-894-4436 and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-855-894-4436 during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details

At Fat Burn X, every customer is given the option to try their first day supply without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation
and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.fatburnx.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.fatburnx.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 7/11/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 7/26/as explained in the terms and conditions which they agreed toThe consumer contacted Fat Burn X on 8/4/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. We have refunded the amount, $87.63, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.fatburnx.com or www.fatburnx.com/main/index.php. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have days from the date you receive your bottle to decide if Fat Burn X is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of Fat Burn XWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-855-894-4436 and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-855-894-4436 during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details

At Fat Burn X, every customer is given the option to try their first day supply without charge for the first days from original orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation
and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of order, they are automatically billed for the product and then billed and shipped a new day supply every days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.fatburnx.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.fatburnx.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 1/22/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 2/6/as explained in the terms and conditions which they agreed toThe consumer contacted Fat Burn X on 2/9/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailBased on the nature of the email, the customer service agent refunded the amount of $that dayThe customer again emailed on 2/10/and was refunded the remaining $Once a refund is processed, it takes 3-business days for it to be credited back to the customer’s account. We stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.fatburnx.com or www.fatburnx.com/main/index.php. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have days from the original order date to decide if Fat Burn X is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of Fat Burn XWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-855-894-4436 and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-855-894-4436 during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details

At Fat Burn X, every customer is given the option to try their first day supply without charge for days after receiving
their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.fatburnx.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.fatburnx.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product
The customer placed the order on 4/04/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 4/19/as explained in the terms and conditions which they agreed toThe consumer contacted Fat Burn X on 5/14/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email We have refunded the amount, $87.63, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.fatburnx.com or www.fatburnx.com/main/index.php. Below is a brief explanation of our terms and conditions:
Terms and Conditions
You will have days from the date you receive your bottle to decide if Fat Burn X is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of Fat Burn XWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-855-894-4436 and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-855-894-4436 during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details

At Fat Burn X, every customer is given the option to try their first day supply without charge for the first days from
original orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of order, they are automatically billed for the product and then billed and shipped a new day supply every days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.fatburnx.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.fatburnx.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product
The customer placed the order on 1/04/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 1/19/as explained in the terms and conditions which they agreed toThe consumer contacted Fat Burn X on 4/12/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email We have refunded the requested amount of $due to this complaint, however, we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.fatburnx.com or www.fatburnx.com/main/index.php. Below is a brief explanation of our terms and conditions:
Terms and Conditions
You will have days from the original order date to decide if Fat Burn X is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of Fat Burn XWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-855-894-4436 and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-855-894-4436 during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details

At Fat Burn X, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation...

and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.fatburnx.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.fatburnx.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 4/04/2015. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 4/19/2015 as explained in the terms and conditions which they agreed to. The consumer contacted Fat Burn X on 5/14/2015 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email.  We have refunded the amount, $87.63, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.fatburnx.com or www.fatburnx.com/main/index.php.  Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have 10 days from the date you receive your bottle to decide if Fat Burn X is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Fat Burn X. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at 1-855-894-4436 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $87.63 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $87.63. To cancel automatic delivery and billing, please call us at 1-855-894-4436 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details.

We apologize for any inconvenience this has caused to the customer. The customer's account was closed on 2/04/2015. A collection notice was mistakenly sent via a third party. The customer does not owe us any fees for products and we can assure the customer that this will not show on their credit. We...

have taken the necessary steps to make sure this does not happen again. The customer is welcome to contact us directly if they would like any further information.

At Fat Burn X, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation...

and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.fatburnx.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.fatburnx.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 5/24/15. This is when they paid the initial $1.99 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 6/8/15 as explained in the terms and conditions which they agreed to. The consumer contacted Fat Burn X on 6/9/15 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. Based on the nature of the call, the customer service agent refunded the amount of $47.33 that day. Once a refund is processed, it takes 3-7 business days for it to be credited back to the customer’s account.

At Fat Burn X, every customer is given the option to try their first 30 day supply without charge for the first 14 days from...

original order. During the 14 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 14 days. If the customer keeps their 30 day supply after 14 days from the date of order, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.fatburnx.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.fatburnx.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.
 
The customer placed the order on 1/16/16. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 1/31/16 as explained in the terms and conditions which they agreed to. The customer was billed for their next 30 day supply on 3/1/16. The consumer contacted Fat Burn X on 3/15/16 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. The customer was given the information on the terms and conditions they agreed to. The customer also stated they just wanted the account cancelled and were aware of the charges.We have refunded the amount of $87.63 due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.fatburnx.com or www.fatburnx.com/main/index.php.  Below is a brief explanation of our terms and conditions:
Terms and Conditions
You will have 14 days from the original order date to decide if Fat Burn X is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Fat Burn X. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 14 days, you must call us at 1-855-894-4436 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $87.63 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $87.63. To cancel automatic delivery and billing, please call us at 1-855-894-4436 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details.

At Fat Burn X, every customer is given the option to try their first 30 day supply without charge for the first 14 days from original order. During the 14 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation...

and the product must be postmarked for return within those 14 days. If the customer keeps their 30 day supply after 14 days from the date of order, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.fatburnx.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.fatburnx.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 1/04/16. This is when they paid the initial $3.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 1/19/16 as explained in the terms and conditions which they agreed to. The consumer contacted Fat Burn X on 4/12/16 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email.  We have refunded the requested amount of $87.63 due to this complaint, however, we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.fatburnx.com or www.fatburnx.com/main/index.php.  Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have 14 days from the original order date to decide if Fat Burn X is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Fat Burn X. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 14 days, you must call us at 1-855-894-4436 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $87.63 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $87.63. To cancel automatic delivery and billing, please call us at 1-855-894-4436 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

At Fat Burn X, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14...

day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on fatburnx.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on fatburnx.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information, as well as sent out with the product. The consumer placed the order on 10/25/14. This is when they paid the initial $[redacted] and this began the 14 day trial period to sample from the initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the 30 day supply on 11/17/14 as explained in the terms and conditions for which they agreed to. The monthly membership recurred on 12/17/14 for the second shipment of Fat Burn X at $[redacted]. The consumer contacted our company on 12/22/14 with a request for cancellation. The account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellation. Based on the nature of the call, the customer service agent refunded the charge of $[redacted] from 12/17/14 on that same day. The consumer would have received an e-mail confirmation of the cancellation and refund. The refund will take three to seven business days to process.

We are not requiring the customer to return the product. We have issued the refund as a courtesy.

At this time, the consumer has been refunded in full, including the shipping cost, for Fat Burn X. We have gone over the terms and conditions which were provided to the consumer. There is nothing further we can do at this time.

We apologize for any inconvenience this has caused to the customer. The customer's account was closed on 8/29/15. A collection notice was mistakenly sent via a third party. The customer does not owe us any fees for products and we can assure the customer that this will not show on their credit. We...

have taken the necessary steps to make sure this does not happen again. The customer is welcome to contact us directly if they would like any further information.

At Fat Burn X, every customer is given the option to try their first 30 day supply without charge for the first 14 days from...

original order. During the 14 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 14 days. If the customer keeps their 30 day supply after 14 days from the date of order, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.fatburnx.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.fatburnx.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.
 
The customer placed the order on 1/9/16. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 1/25/16 as explained in the terms and conditions which they agreed to. The consumer contacted Fat Burn X on 1/29/16 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. Based on the nature of the call, the customer service agent refunded the amount of $87.63 that day. Once a refund is processed, it takes 3-7 business days for it to be credited back to the customer’s account. We stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.fatburnx.com or www.fatburnx.com/main/index.php.  Below is a brief explanation of our terms and conditions:
Terms and Conditions
You will have 14 days from the original order date to decide if Fat Burn X is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Fat Burn X. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 14 days, you must call us at 1-855-894-4436 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $87.63 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $87.63. To cancel automatic delivery and billing, please call us at 1-855-894-4436 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details.