Fat Burn X Reviews (68)
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Fat Burn X Rating
Description: Vitamins & Food Supplements
Address: 8895 Towne Center Dr #105-429, San Diego, California, United States, 92122
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At Fat Burn X, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation...
and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.fatburnx.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.fatburnx.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 9/12/2015. This is when they paid the initial $3.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 9/27/2015 as explained in the terms and conditions which they agreed to. The consumer contacted Fat Burn X on 9/27/2015 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. Based on the nature of the call, the customer service agent refunded the amount of $87.63 that day. Once a refund is processed, it takes 3-7 business days for it to be credited back to the customer’s account. We stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.fatburnx.com or www.fatburnx.com/main/index.php. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have 10 days from the date you receive your bottle to decide if Fat Burn X is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Fat Burn X. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at 1-855-894-4436 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $87.63 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $87.63. To cancel automatic delivery and billing, please call us at 1-855-894-4436 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details.
At Fat Burn X, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving...
their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.fatburnx.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.fatburnx.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.
The customer placed the order on 2/10/2015. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 2/25/2015 as explained in the terms and conditions which they agreed to. The consumer contacted Fat Burn X on 4/08/2015 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. Based on the nature of the call, the customer service agent refunded the amount of $43.82 that day. Once a refund is processed, it takes 3-7 business days for it to be credited back to the customer’s account. We have refunded the remainder of the amount, $43.81, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.fatburnx.com or www.fatburnx.com/main/index.php. Below is a brief explanation of our terms and conditions:
Terms and Conditions
You will have 10 days from the date you receive your bottle to decide if Fat Burn X is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Fat Burn X. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at 1-855-894-4436 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $87.63 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $87.63. To cancel automatic delivery and billing, please call us at 1-855-894-4436 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details.
We apologize for any inconvenience this has caused to the customer. The customer's account was closed on 2/04/2015. A collection notice was mistakenly sent via a third party. The customer does not owe us any fees for products and we can assure the customer that this will not show on their credit. We have taken the necessary steps to make sure this does not happen again. The customer is welcome to contact us directly if they would like any further information.
At Fat Burn X, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving...
their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.fatburnx.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.fatburnx.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.
The customer placed the order on 5/24/15. This is when they paid the initial $1.99 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 6/8/15 as explained in the terms and conditions which they agreed to. The consumer contacted Fat Burn X on 6/9/15 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. Based on the nature of the call, the customer service agent refunded the amount of $47.33 that day. Once a refund is processed, it takes 3-7 business days for it to be credited back to the customer’s account.
We apologize for any inconvenience this has caused to the customer. The customer's account was closed on 8/29/15. A collection notice was mistakenly sent via a third party. The customer...
does not owe us any fees for products and we can assure the customer that this will not show on their credit. We have taken the necessary steps to make sure this does not happen again. The customer is welcome to contact us directly if they would like any further information.
Beware their small print tactics.
I feel this business misleads people to think they are getting a free sample (if they pay the shipping) only to find out they will gouge your credit card for additional fees.
I was told after I was charged these surprise fees that I didn't read the small print close enough. No one who practices good business should hide details of charging a consumer 1600% more than they were expecting to receive a free sample (after paying these small shipping costs).
I even RETURNED the bottles which was supposed to garner me a REFUND. I still got charged for 1,.....and now, 10 months later, a collection agency has come calling for the $87.63 for the other bottle.
I'm lucky I kept the receipts. What contemptible moves this sneaky company practices.
At Fat Burn X, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period, if the...
customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on fatburnx.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on fatburnx.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information, as well as sent out with the product. The consumer placed the order on 12/7/14. This is when they paid the initial $4.95 and this began the 14 day trial period to sample from the initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the 30 day supply on 12/22/14 as explained in the terms and conditions for which they agreed to. The consumer contacted our company on 12/26/14 with a request for cancellation. The account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellation. Based on the nature of the call, the customer service agent refunded 50% of the charge of $87.63 on that same day ($43.82). The consumer would have received an e-mail confirmation of the cancellation and refund. As a courtesy, we have refunded the remainder of the charge. The refund will take three to seven business days to process.
As a courtesy only, we have refunded the charge from November for $[redacted]. We would like to remind the consumer that he agreed to the terms and conditions on the website when he placed the original order and signed up for the trial. Those terms and conditions are stated multiple times and are also sent to the consumer with the order. The refund will take 3-7 business days to process.
At Fat Burn X, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving...
their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.fatburnx.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.fatburnx.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.
The customer placed the order on 01/11/15. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 01/26/15 as explained in the terms and conditions which they agreed to. There was a second billing of $87.63 applied on 02/25/15 for a monthly bottle of Fat Burn X. The consumer contacted Fat Burn X on 03/03/15 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. Based on the nature of the call, the customer service agent offered to issue a refund of $43.82 that day, but the call was abruptly disconnected by the consumer.We have refunded the amount $87.63 from 02/25/15, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.fatburnx.com or www.fatburnx.com/main/index.php. Below is a brief explanation of our terms and conditions:
Terms and Conditions
You will have 10 days from the date you receive your bottle to decide if Fat Burn X is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Fat Burn X. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at [redacted] and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $87.63 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $87.63. To cancel automatic delivery and billing, please call us at 1-855-894-4436 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The business has already taken the liberty of processing me the refund. Thank you!
Regards,
[redacted]
We apologize for any inconvenience this has caused to the customer. The customer's account was closed on 2/04/2015. A collection notice was...
mistakenly sent via a third party. The customer does not owe us any fees for products and we can assure the customer that this will not show on their credit. We have taken the necessary steps to make sure this does not happen again. The customer is welcome to contact us directly if they would like any further information.
Review: I ordered a "free sample" from a website from them but I just had to pay for shipping $4.95. I used there product for less than 1 week because I started getting abdominal pains. About 1 month later I checked my bank account and noticed they charged me a full price of $87.63. I called them up and told them about the problem. They told me that the "free sample" they sent me was only for 14 days and that it was my job to return it after those 14 days. I told them that I didn't see or agree to those terms and that I would return the product back to them, but they said the initial 14 days passed so I was out of luck. They also informed me that ordering the 14 day sample included getting monthly shipments from them, I told them I never agreed to any of the things they told me, and that they would not cancel the $87.63 because I didn't read there fine print. There product is a lie and force people to pay for supposedly a "free sample."Desired Settlement: I want my refund of $87.63 back to my credit card. I don't mind paying for the initial $4.95 for the sample because it was to my knowledge, but I never agreed for a full product or a monthly shipment.
Business
Response:
At Fat Burn X, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.fatburnx.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.fatburnx.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 4/04/2015. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 4/19/2015 as explained in the terms and conditions which they agreed to. The consumer contacted Fat Burn X on 5/14/2015 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. We have refunded the amount, $87.63, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.fatburnx.com or www.fatburnx.com/main/index.php. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have 10 days from the date you receive your bottle to decide if Fat Burn X is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Fat Burn X. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at 1-855-894-4436 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $87.63 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $87.63. To cancel automatic delivery and billing, please call us at 1-855-894-4436 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details.
Review: I signed up for a 14-day free trial for this company's supplement through an advertisement I saw on [redacted]. I was under the impression I would be receiving a 14-day supply of the supplement no strings attached and that the only charge I was to be held liable for was the $[redacted] for shipping.The process for "cancelling the trial" was not clearly stated in the area of the website where you input your information to place the order. You are asked to accept the terms and conditions without them being stated. It was not until after I realized that there were 2 charges of $** in my debit account statement that these "terms and conditions" are listed in VERY small print at the bottom of the page. They do not give you any kind of reminder that your "trial" is about to expire and then to proceed to charge your debit card without your knowledge. The quality of the actual supplement aside, this is obviously a scam by this company to trick people into giving them their money. I cannot afford to pay both of these charges. I have already cancelled my account for both companies, and asked them to refund my money. They said they were unable to do so, even after I stated I still had both supplements. I would be more than happy to send both supplements back if they are able to give me a refund.Desired Settlement: Do not allow this type of deceptive advertising.
Business
Response:
Fat Burn X8895 Towne Centre Dr #105-429San Diego, CA 92122December 3, 2014Revdex.com4747 Viewridge Ave #200San Diego, CA 92123-1688This is in reference to the order of Fat Burn X original 30-day product supply on a 14-day trial basisplaced by [redacted] on 10/19/14. We provide this trial for consumers to receive the item and try the productto determine if they wish to continue with the item. The stipulation of the trial period, is tomake this decision within 14-days if they chose to cancel. If the item is kept outside of the trial period,they are charged for the original product at the retail price of $[redacted].The original trial order was processed on October 19, 2014 at $[redacted] for shipping and handling. Hisoriginal e-mail confirmation will verify this date, we can provide a copy of his account if necessary toverify when the order originally processed. We shipped the item the next business day, and the trialperiod was started. There was no attempt to cancel within the trial period and he was charged onNovember 9, 2014 for the 30-day product supply.The first attempt to cancel was made on November 12, 2014. He verified with a customer servicerepresentative that he was cancelled from all further billing and shipping. He accepted the charge of$[redacted] and the account was considered completely closed. On November 25, 2014 we receivednotification from his bank that the charge of $[redacted] was in dispute. We provided them with theinformation in reference to his account, and have not received further notice whether they approvedthe charge or not.Due to the receipt of this letter however, and as we are fully invested in customer service we haveissued the full refund of $[redacted] from November 9, 2014. This refund will take three to seven businessdays. The customer, [redacted], will receive an e-mail confirmation for the refund credited to his account.We confirm on our website the full terms and conditions and they are provided in numerous linksthroughout our pages as the consumer navigates the site: www.fatburnx.com. We also provide a "termscard", a card with a paper copy synopsis of the terms and conditions found on the exact website:www.fatburnx.com/main/order.php. This synopsis briefly overviews the terms regarding thecancellation within 14-days, or the subsequent charges and monthly membership. It also provides ourcontact information should the consumer decide to cancel at any time ..Below is a copy of the terms and conditions synopsis immediately available on the website:Terms & ConditionsTry Fat Burn X now just by paying a small shipping and handling fee. Your credit card will be charged only$[redacted] for shipping & handling for a 1 Month Supply of Fat Burn X. You will have 14 days from youroriginal order date to decide if Fat Burn X is right for you. If you are enjoying Fat Burn X do nothing andat the end of your 14 day trial period you will be charged the low rate of only $[redacted] for the bottle youreceived.Approximately 45 days from your original purchase date and every 30 days thereafter you willbe sent another 1 month supply of Fat Burn X and your credit card on file will be billed for $[redacted]. Youmay cancel your membership at any time by simply contacting customer service. Please note, mostcustomers see most noticeable results by using Fat Burn X consistently for 3 months. You may contactour customer service department using our toll free phone number 1-855-894-4436. Customer servicehours are 8am - 4pm PST, Mon - Fri.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The business has already taken the liberty of processing me the refund. Thank you!
Regards,
Beware their small print tactics.
I feel this business misleads people to think they are getting a free sample (if they pay the shipping) only to find out they will gouge your credit card for additional fees.
I was told after I was charged these surprise fees that I didn't read the small print close enough. No one who practices good business should hide details of charging a consumer 1600% more than they were expecting to receive a free sample (after paying these small shipping costs).
I even RETURNED the bottles which was supposed to garner me a REFUND. I still got charged for 1,.....and now, 10 months later, a collection agency has come calling for the $87.63 for the other bottle.
I'm lucky I kept the receipts. What contemptible moves this sneaky company practices.
Review: Fat Burn X advertises a free 14 day trial of their product, charging only for shipping + handling. This mislead me to expect a 14 day supply of the product. Since I was unaware (1) that they were shipping a 30 day supply of the product, (2) the 87.63 full price and (3) the fact that it would be auto-billed and shipped monthly (these details are well hidden in the immense wording of the terms and conditions), I did not pick up the shipment until several days after it shipped and therefore was not able to cancel within their allotted time frame. I have attempted to recover the 87.63 charge and return the unopened/unused product, but the company has refused in writing.Desired Settlement: 87.63 refund. Unopened product will be returned if shipping address is provided.
Business
Response:
At Fat Burn X, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.fatburnx.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.fatburnx.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 9/12/2015. This is when they paid the initial $3.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 9/27/2015 as explained in the terms and conditions which they agreed to. The consumer contacted Fat Burn X on 9/27/2015 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. Based on the nature of the call, the customer service agent refunded the amount of $87.63 that day. Once a refund is processed, it takes 3-7 business days for it to be credited back to the customer’s account. We stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.fatburnx.com or www.fatburnx.com/main/index.php. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have 10 days from the date you receive your bottle to decide if Fat Burn X is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Fat Burn X. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at 1-855-894-4436 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $87.63 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $87.63. To cancel automatic delivery and billing, please call us at 1-855-894-4436 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details.
Review: I signed up with Fat Burn X to do a 14-Day trial, which I was informed of was a 10-day trial online in July. I received the product within 5-7 days BEFORE the trail date the company set ended. I was recently informed of a suspicious transaction through my bank from Fat Burn X. Because I ordered the product, I was not given the price so I took ownership of the purchase since I made it. But later after viewing my bank account personally, forund they took $87 for 1 bottle I received that was not for a 10 day trial. And customer service has been rude to me since requesting a refund. I think they're product is a SCAM as I have not seen results nor did the pill calpsule amount sent to me matched what;s listed on the bottle. All I want is my money back. They are not polite and charged me 2-3 days into the trial to even test if the product worksDesired Settlement: I would like the $87.63 amount refunded back into my account. That's all
Business
Response:
At Fat Burn X, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.fatburnx.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.fatburnx.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 7/11/15. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 7/26/15 as explained in the terms and conditions which they agreed to. The consumer contacted Fat Burn X on 8/4/15 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. We have refunded the amount, $87.63, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.fatburnx.com or www.fatburnx.com/main/index.php. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have 10 days from the date you receive your bottle to decide if Fat Burn X is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Fat Burn X. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at 1-855-894-4436 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $87.63 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $87.63. To cancel automatic delivery and billing, please call us at 1-855-894-4436 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details.
Review: I responded to my bank's invitation to take a survey and receive a gift in the amount ~ $50.00. I took the survey and then selected the gift to be a sample of the company's product. I had given permission for the company to charge my bank account for shipping the product in the amount of $4.95, in which they did on January 25, 2016. I did not sign-up or opt-in to any other program or subscription. The order confirmation for the original gift shipping fee order is Order Number: [redacted]. On February 8, 2016 a charge in the amount of $87.63 appeared on my bank statement. This was an unauthorized debit to my bank account. Bank description of the unauthorized charge to my credit card is [redacted]Desired Settlement: I would like a full refund. I would also like to receive confirmation that I will not be charged again and that I am not signed-up or opted-in for any subscriptions, resulting in no future charges services or deliveries. I would also seek a guarantee will be placed on the companies DNC list for all text, email and other communications or solicitations.
Business
Response:
At Fat Burn X, every customer is given the option to try their first 30 day supply without charge for the first 14 days from original order. During the 14 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 14 days. If the customer keeps their 30 day supply after 14 days from the date of order, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.fatburnx.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.fatburnx.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 1/22/16. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 2/6/16 as explained in the terms and conditions which they agreed to. The consumer contacted Fat Burn X on 2/9/16 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. Based on the nature of the email, the customer service agent refunded the amount of $21.90 that day. The customer again emailed on 2/10/16 and was refunded the remaining $65.73. Once a refund is processed, it takes 3-7 business days for it to be credited back to the customer’s account. We stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.fatburnx.com or www.fatburnx.com/main/index.php. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have 14 days from the original order date to decide if Fat Burn X is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Fat Burn X. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 14 days, you must call us at 1-855-894-4436 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $87.63 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $87.63. To cancel automatic delivery and billing, please call us at 1-855-894-4436 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
Business
Response:
The customer has not stated why they are not satisfied with our response and they have previously been informed that the charge was refunded in full. At this time, there is nothing further we can do and request the complaint be closed.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Apologies for not responding sooner. Meetings and activities with vendors and clients this past week limited time available to check my personal email account.
Review: I ordered the 4. 95 Trial Fat Burn and Elite 360 combo back in August of 2015 like many others I have read, when they arrived almost 14 days later I had noticed two almost 90 dollar payments on my account pending. I called both companies FatBurnX and Elite 360,which were sent together, to inform them that not only have I not had time to try the product, but also due to the unadvertised rediculous price they charged me before the opportunity to try the product, I would be returning the unopened package and also I would like an immediate stop payment/refund to my account..After repetive explanations saying this could not be done I mentioned the Revdex.com and all of a sudden the payment was stopped and verbal agreement was reached. NOW ALMOST 7 MONTHS LATER or longer, a letter from Collect Pros is sent stating I have been sent to collections..This product was marked Return To Sender and quickly returned..I find it really odd that only 1 of the 2 companies are trying to charge me still..I hope I can find a reasonable solution before I have to further my complaint..Desired Settlement: I wish for this collection issue to be resolved and any credit issues removed..
Business
Response:
We apologize for any inconvenience this has caused to the customer. The customer's account was closed on 8/29/15. A collection notice was mistakenly sent via a third party. The customer does not owe us any fees for products and we can assure the customer that this will not show on their credit. We have taken the necessary steps to make sure this does not happen again. The customer is welcome to contact us directly if they would like any further information.
Review: Under their "Terms and Conditions", they agree to both Ship their product the next day, and to ship using a specific shipping method which was USPS First Class Mail. They shortened the time I should have been afforded to try their product by 5 days. I lost 1 day to them not shipping in the time they agree to in their "Terms and Conditions", and 4 days by not using the proper shipping method. USPS First Class Mail is a 2-4 day process vs. the 8 day process by using the UPS Mail Innovations service. If those 5 days are deducted from the overall time between the date I placed my order and the date I cancelled, I would have been well within the allotted 14 days. I am required to fulfill my end of our agreement by cancelling within the required 14 days, but they did not fulfill their end of the agreement.Desired Settlement: I am seeking the ability to return my unopened product in exchange for a full refund of the $86.73 I was charged.
Business
Response:
At Fat Burn X, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on fatburnx.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on fatburnx.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information, as well as sent out with the product. The consumer placed the order on 12/7/14. This is when they paid the initial $4.95 and this began the 14 day trial period to sample from the initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the 30 day supply on 12/22/14 as explained in the terms and conditions for which they agreed to. The consumer contacted our company on 12/26/14 with a request for cancellation. The account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellation. Based on the nature of the call, the customer service agent refunded 50% of the charge of $87.63 on that same day ($43.82). The consumer would have received an e-mail confirmation of the cancellation and refund. As a courtesy, we have refunded the remainder of the charge. The refund will take three to seven business days to process.
Review: I originally signed up for a free trial only payment needed from me was shipping. Used my credit card for shipping and unknowingly was auto-renewed into a month subscription. Called company and disputed, they refunded 20 of an **$ purchase and assured me that I was no longer an an auto renewal. Then this month I was again auto renewed and my card was charged again. The business didn't advertise the auto-renewal or make it easy for myself as consumer be aware that it would happen in an easy to view format, however I understand that initially I agreed to the auto renewal and took responsibility and paid for the first installment, After I requested the renewal to be removed I shouldn't have been billed again.Desired Settlement: Refunded of all of my charges
Business
Response:
At Fat Burn X, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on fatburnx.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on fatburnx.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information, as well as sent out with the product. The consumer placed the order on 10/25/14. This is when they paid the initial $[redacted] and this began the 14 day trial period to sample from the initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the 30 day supply on 11/17/14 as explained in the terms and conditions for which they agreed to. The monthly membership recurred on 12/17/14 for the second shipment of Fat Burn X at $[redacted]. The consumer contacted our company on 12/22/14 with a request for cancellation. The account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellation. Based on the nature of the call, the customer service agent refunded the charge of $[redacted] from 12/17/14 on that same day. The consumer would have received an e-mail confirmation of the cancellation and refund. The refund will take three to seven business days to process.