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Favor Warehouse.com Inc.

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Reviews Favor Warehouse.com Inc.

Favor Warehouse.com Inc. Reviews (71)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Ordered over $100 in product. Paid for everything and they took the money from my account. Two to three weeks later, I have not received my items. I then receive an email from Favor Warehouse they are unable to complete my order. Rather than issuing a refund, I have to dispute the charge with my credit card company. Complete garbage. Do not order from them!

I usually don't complain, and after YEARS of ordering online this is the WORST online shopping experience I've EVER had! I ordered Perfectly Plain Glass Jars w/ Place Cards on July [redacted] - after my 3rd or 4th attempt to contact them for status, I finally receive an e-mail today (August [redacted]) saying that my order can't be filled. It's been almost a month, and multiple attempts to get a status and NOW I find out ???? LUCKILY, I have plenty of time to go elsewhere and have already taken care of the problem. The reason I am writing this review is to SAVE the next potential buyer. Save your money, save your time, there are SO MANY reliable and credible stores to go to, DON'T WASTE YOUR TIME. I wish I could give them 0 stars, but 1/5 will do.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I already filed a complaint with my credit card company.  That part has been taken care of on my end.  HOWEVER...a) The company NEVER responded to me directly with that offer of resolution - even with multiple requests on my part via email.  I think that they may only be responding to Revdex.com to get you off of their backs, and b) I know from looking at Yelp and the company's own Facebook page that they have done this to others.  As per the complaints, they have taken people's money, didn't send any products, and have been very hard to contact after that.  This causes headaches and anxiety and work to be done on the customer's part to try and get a refund!!!!This company needs to be looked into for bad business practices as a way of doing business, in my opinion.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I would like a credit issued from your company. Your customers should not have to dispute charges just because you can't fulfill orders. Favor Watehouse took my money and needs to issue a credit back to me. This is the company's responsibility, not mine. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for sending me the case.  I honestly thought this case was closed since we first sent the customer the 13 replacement pieces and then eventually refunded the customer in full.  The following is what transpired after the last entry regarding this complaint.   On 2/* - we shipped 13 replacement pieces to the customer even though she never sent us the one thing we requested from her to support her claim - 1 group picture for the 13 pieces that needed to be replaced.  We also informed the customer that a [redacted] call tag was issued to pick up the 13 pieces that she claimed were unacceptable - all she had to do was  have the box ready for [redacted] to pick up - she never did and the pieces were never picked up.   On 2/* - customer informed us that she received the 13 pieces but she was not satisfied  with those pieces either - we then informed her that we were going to issue another [redacted] call tag to pick up all the pieces - the pieces from her original order and the 13 additional replacements.  We were then going to issue a full refund after the entire order was received.  Once again, we told her to please have the box/boxes ready for [redacted] to pick up.  A  2nd call tag was issued, the customer once again did not have the items ready for pickup - I even informed her on 2/** that [redacted] already made 2 attempts to pick the order up and they were going to make one  last attempt -  to please have the items ready.  The reason for the call tag was to make it easier for her - she would not have to take the heavy boxes to [redacted] - [redacted] was going to pick them up from her.  I also informed her that if she did not have the boxes ready for [redacted] that she will be responsible to ship the order back to us - she did not have the items ready for the 3rd attempt.  Please note that we were charged for  2 unsuccessful call tags.    On 2/** we finally received the entire order plus the 13 replacement pieces.  A full refund was issued on 2/** - the same day we received the return.   Once again, please note that from the beginning we tried to work with the customer to resolve the issues on this order.  Also, personalized glassware are some of our most popular items.  We sell thousands of pieces with little or no complaints but we always try to resolve any issues as soon as they arise.   Thank you for your consideration to this matter.   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I am glad to be getting a refund for my order, but I still do not understand what happened and why my order was not shipped. I sent numerous emails to [redacted], and none of them were ever answered. I had to get the Revdex.com involved in order for me to get a response from them, by the way which is a month too late. I just check my order status with them and on the site it still is saying my order has shipped. Yet they stated in a message through the Revdex.com that they are unable to fill the order with no reason why.I will never deal with this company again, and I urge everyone else out there not to either.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter will be resolved once my refund is issued. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I have sent numerous pictures,they did send me 13 glasses again with numbers and lettering missing,I want a full refund and I will ship all 110 pieces back,I am trying to plan my wedding I refuse to use these,they are awful,date numbers are missing and the sayings,letters,please help me resolve this,I just want a full refund,I am willing to ship all back with a full refund,they should be paying for shipping and handling,I'm not at fault
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

On July *, I ordered 60 "Let the Journey Begin" vintage suitcase luggage tags by Kate Aspen through favorwarehouse.com. They are beautiful and I though they would make perfect favors and place cards for my going away party.
I received my order confirmation and the money was taken out of my bank account right away. I received no correspondence from Favor Warehouse after that point. On July **, I still had not received my shipping information so I was very concerned and contacted them.
I received an automated email response stating that there was a shipping issue (which I had never been previously made aware of), but it was resolved and all items would be shipped in time for the event date. I provided my event date of July **, 2016 to them at the time of my order. I then tried calling them at least 3x per day every day for the past week and only received an automated message that did not give you the option of speaking to an actual human being.
Yesterday, July ** I still had hope that my favors would arrive but they did not. I received an email from Favor Warehouse THIS MORNING, THE DAY OF MY EVENT, stating "The favors you ordered will be in stock and ready to ship by Monday, 7/**. Please let us know if we should proceed with this order or if we need to cancel and refund it."
As you can imagine, I will not have any use for these favors AFTER my event is over.
This is completely unacceptable, unprofessional, and I would even go so far as to say callous and rude. This is my going away party. I will be moving away from my family and friends for the next two years. Every single detail was meticulously planned and these luggage tags were thoughtfully chosen as what I thought would be the perfect favor.
Now, not only have they ruined my party, but because they refused to correspond in a professional and timely fashion I now have no other options as my event is 10 HOURS AWAY.
I will never use this vendor again and I would suggest that everyone stay far away!

Thank you for contacting Favor WarehouseWe regret to inform you that we are unable to fulfill the order which you recently placed with us. We regret any inconvenience this may cause you. Please make alternate arrangements for the purchase of the items you ordered.Please use this email...

as a reference to advise your credit card company that you are disputing all charges in connection with the order and that we consent to the credit.A copy of your receipt and order details can be found by logging on to our order status page. We sincerely apologize for the inconvenience.Favor Warehouse

Revdex.com:At this time, my complaint, ID [redacted] regarding Favor Warehouse.com Inc. has been resolved. After multiple attempts to contact the company, the product was delivered. However, it was not delivered in the time frame specified by the company.
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  I was reimbursed the full amount spent.
Sincerely,
[redacted]

[redacted]We regret to inform you that we are unable to fulfill the order which you recently placed with us. We regret any inconvenience this may cause you. Please make alternate arrangements for the purchase of the items you ordered. Please use this email as a reference to advise your credit card...

company that you are disputing all charges in connection with the order and that we consent to the credit. A copy of your receipt and order details can be found by logging on to our order status page. We sincerely apologize for the inconvenience. Favor Warehouse

Revdex.com:At this time, I have not been contacted by Favor Warehouse.com Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
They said they would refund my money. As of today Aug. **,2016, I haven't received it. My credit card company says they have to give them 30 days to refund the money. If they refund my money I will be ok with it, however I am not at all satisfied because I wanted the products I ordered for the baby shower I am hosting. Please keep this complaint open until I receive my refund. Thank you.

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Description: PARTY SUPPLIES, WEDDING SUPPLIES & SERVICES

Address: 17 Gramercy Place, Thornwood, New York, United States, 10594-1047

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