FG Services Of Florida Reviews (%countItem)
FG Services Of Florida Rating
Address: 6206 Forest City Rd, Orlando, Florida, United States, 32810-4803
Phone: |
Show more...
|
Fax: |
+1 (407) 532-3370 +1 (407) 522-4583 |
Web: |
www.frankgayplumbing.com
|
E-mails: |
Sign in to see
|
Add contact information for FG Services Of Florida
Add new contacts
They have done both my replumbing of my house and ac work. Everyone has always been professional, on time and great work ethics! Highly recommended
We called on a normal day for an AC issue and Frank Gay arrived within an hour - the tech Eddievan was great, explained everything to me, answered all my questions. I have used them for a few different jobs and overall have been happy with their service.
Thank You. We appreciate the opportunity to earn your business. Eddievan is an asset tot the Frank Gay Team. When our Customers are happy, we are happy.
Had a bathroom remodel and sewer line replaced. the work was horrible. Shower was not usable for almost five months. Failed to get proper permits.
In January 2018, we hired Frank gay plumbing to replace the plumbing and remodel the bathroom in our house. We paid $16,785.55. The work was terrible. Had a bathroom remodel and sewer line replaced. The work was horrible. Shower was not usable for almost five months. He failed to get proper permits. The bathroom walls were never completed. We showed the work to the Department of Business and professional regulators and they "found probable cause that the contractor violated applicable sections of Chapter 489"
Refund so that I can find a different contractor that can complete the job, have it fully expected and replace any defective work.
Contact Name and Title: Ryan ***
Contact Phone: 407***
Contact Email: ***@***.com
Mr. & Mrs. F has not once sent our company a letter/e-mail or put us on notice in any way that the job was not done properly. Our office is only two blocks down the road from the F's residence. They could have walked here to speak with me at any time. When their son, Michael F came into the office to give us the gift, we were under the impression that they were very happy and satisfied with our service and work. Sally F did speak to Paul *** about finishing the bathroom mid way through the job, but by no way did we delay her for 4 months. Please keep in mind that when cutting out the floor of a home to replace piping we usually have customers move out of the home for 3 weeks or so. So, it is true that customers would not be able to use their bathroom during the underground piping removal and installation. The 7-11 that the Mrs. F is speaking of is right next door to their house.
We told the F's that the main delay would be removing all the old clay piping under their home which was 60-70 years old. Then we had to replace with PVC piping underground and replace vent piping. After this was complete we had to pour concrete over it and tie into her septic tank. We then noticed that the tank needed to be pumped and pressure jetted to break up solids and heavy sludge. We needed to also put a new lid on the septic tank where it collapsed. After running the underground sewer piping there was a delay and several leaks in her water piping, which we fixed one by one. We finally indicated that it would be best to get a repipe with all the leaks.
As you can see everything progressively happened and one problem compounded on the next, so this was not a cut and dry estimate because the work scope continued to get larger and larger. Just like I mentioned her shower was falling apart and tiles falling off the wall. Our company did the whole shower and did not charge any extra money whatsoever, along with extra sewer piping, water piping, extra concrete pouring, removing of fixtures to cut concrete, and a lot of tunneling to tie into fixtures like the kitchen sink, etc....
We never received any notice that there were any issues with this job until receiving the letter from Mr. C in which I immediately replied to him that we will do everything in our power to come to terms with Mr. & Mrs. F especially because they are elderly.
Mr. & Mrs. F's son Michael F came by our office and gave us a gift of appreciation for the work we did at his parents house (Sally F). I was not in the office that morning yet when Michael F came in, although Paul *** (General Manager) was here and Michael F expressed to him what an excellent job Frank *** Services did for his parents, at William and Sally F's home. Michael F never mentioned that there were still items left to do at his parents' home, or that we need to return to fix anything at their home.
We will list below the issues that Sally F said she had with our job at her residence.
ISSUES NOT IN SCOPE OF WORK
She indicated in her letter that she wanted us to install an exhaust fan in the bathroom = $650.00 this was not in our scope of work at all. In addition this scope of work would fall under electrical work, not plumbing.
Install shelving in closet and install closet door = $550.00 This would fall under carpentry scope of work.
Termite treatment - We poured concrete over our piping and there was no wood involved in any of the work we did, with the exception of the concrete floor above the shower, but treated wood was used during all scope of work = $250.00
Wallpaper bathroom = $440.00 (This was also not in our scope of work and we do not do wallpapering at all in our company)
Concerning the repipe which we performed in full. We did not charge for a repipe permit which Mr. & Mrs. F were supposed to pull according to Florida law and they may do so as a homeowner.
Replacing towel bar, toilet paper holder, and a shelf in the shower = $235.00 (This was not in our scope of work although to be a good neighbor, we would be happy to do so for no cost)
CONCLUSION
In conclusion, please find Exhibit A which is Frank *** Services' proposal for the F residence. Our contract excluded a permit and engineering drawings. Florida law is clear that the homeowner or business owner may pull their own permits and show drawings of their home / project site. So, we indicated to Sally F verbally as the contract excludes the permit with no value next to it or line item showing value.
According to Florida statute a homeowner may pull their own permit. This was the case as you can see there was no line item on our bid charging her for a permit. Also when pulling a permit you need a notice of commencement if the job is over $2,500 which sometimes homeowners to file this legal document with plot lines, lot descriptions, section details, etc... We had none of this information to pull a permit. We could have found this information on county records but our charge to do this is $350. Mrs. F indicated to us that she wanted to save money, so we allowed her to do so.
With the additional work we provided to the F residence and the complexity of cutting up a large portion of the floor and patching it we do not feel that these folks were overcharged in any way shape or form. Please note that in the event of renting saws, jackhammers, disposing of old concrete (our proposal clearly says this is extra) and no charge was submitted to Mr. & Mrs. F for any of this extra work.
Our company motto is to "Always do right, it will gratify some and astonish the rest". This is how we conduct business on a day to day basis. We believe we have done our best to resolve this matter with Mr. & Mrs. Sally F. They also filed a complaint with the DBPR and it was dismissed. The Depart of Professional Regulation did not find probable cause that we did anything out of normal operating procedure as Sally F is indicating in her complaint. She continues to be unreasonable and we have made efforts to settle this with no avail. At this time we deny their requested resolution of a full refund for this job where they received tremendous value. Why else would Sally F's son drive to our office to give us a gift of his appreciation?
Please let me know if you need any other information or if you have any questions, please do not hesitate to ask.
See Attached
Please see attachment.
November 25, 2019
Dear Mr. & Mrs. F, and all readers,
I been in business 44 years and I am very kind, honest, and empathetic to all older folks even more so, because a lot do have a fixed budget monthly. We had to cut up your concrete floors through- out home and jack hammer concrete floor then re-pour new concrete floors. Your septic tank was not working, the concrete lid broke and was laying inside with mud washing in it. Your shower was a mess, we did new wall, new tile floor, new drywall, all new 2x4 walls, new tile walls. With all this going-on, my plumber asked that you all move out temporary until the job was done also water re-piping home at the same time you said to him â??No, we will stay.â? Please check your proposal, you will not see any of the additional work not charged. So yes, not having a bathroom for a period of time was normal. As well as no water either. What we did as extra work and did not charge you as follows in a strong effort to be fair with you
1. Pump + Pressure wash septic tank $350.00
2. Clear 2 sewer stoppages $530.00
3. Video Camera sewer line to find all direction and how bad it was collapsed clay piping $550.00
4. Demo old shower removed old tile wall + flooring $497.00
5. Installed new wood studs, treated lumber 2X4 wall 8 to 10 each $365.00
6. Install new shower drain $150.00
7. Poured new shower flooring light weight concrete. Shower pan only was in our bid, not concrete floors $200.00
8. Removed and reconnected outside sewer piping laundry, kitchen to septic tank was all broken had to fix walls etc. $829.00
9. Pump out and shovel wash dirt inside septic tank by hand and haul away sewage dirt to pump from tank $500.00
10. Fix kitchen drain line where it had to chip concrete walls $250.00
11. Re-pipe whole home water piping proposal say RE-PIPE BATHROOM ONLY, not whole home. Kitchen was not connected under sink only because plumber said you did not want to move your items out of the way. It was not in our work scope although he wanted to finish whole home re-pipe $1,200.00
12. New kitchen faucet, laundry sink and faucet water heater, hose bibs, new under sink waste $1,175.00
Total additional work $6,596.00 Frank *** Services did not charge you nor did you pay these extras, price was $16,785.00 minus free work you received from Frank *** Services $6,596.00.
Your value for new sewer lines, re-pipe, re-pouring floor, pump, new bathroom, tile wall, and floor was $10,189.00
In conclusion, please answer this question. You live less than 2 blocks from my office. How many times did you walk or drive or phone call or email Frank *** or Paul ***? As we came to your home 4 times left notes asking to please call us and let us inside your home to look into this job and your complaints. You never responded so, how do I fix an issue if you do not cooperate with us. It was a total of eleven times I or Paul reached out to you with no response. Now, you want all your money back from our company, very unfair. When we have been more than fair to your family.
James T came to my residence, quickly figured out what the problem was with our a/c unit and fixed it without hesitation. Thanks James for getting our house cool again. The price was reasonable and we will be using Frank Gay (James T) again when needed ...
I have a wall mount sink that the handles was leaking. Calledf out Frank Gay Plumbinmg to fix. the tech had no clue how to fix. they still want $80.
The tech that Frank Gay Plumbinmg sent out was not experienced enough to know how to fix my leak. So he then lied about needing a special plumbing tool that their company didn't have and could not afford to buy because it was to expensive. They still want $80 for send out a untrained tech and for making upo a story so they didn't have to fix the leak. I have already had a better plumbing company come out and fix it. There was no need for a " special tool" that didn't exists anyway. Please let me know if you need the bill. I am sure they can send it to you because they are sticking with the lie about needing a special tool.
They need to cancel my bill and focus on being a better company that does not lie, cheat or steal.
From: Amber *** & Daniel ***
Sent: Wednesday, September 18, 2019 2:20 PM
please close the complaint # ***. It has been resolved.
Thanks
Daniel
Had verbal agreement for FG Electric to visit home, planned in advance, 4 hour window, contractor "no show / no call" asked I be paid for my time.
On 31May19, I contacted FG Electric (FGE) for a service call to repair a broken breaker at my home. They could not come out until Monday 03Jun19, insisted on a 4 hour "window" 8AM-12noon. I agreed, made arrangements to be at home for that time period. Monday 03Jun19 , FGE "no show, no call". AT 12:10PM, I called FGE, connected with "Sammy", only comment was "we got busy", indicated they "might" be able to be out that afternoon. I asked if they could be out by 2:00PM, and additional 2 hours to the 4 hours I had already waited. Sammy indicated he would check and call me back. Sammy called back at 12:20PM, indicated they could not make 2:00PM, but again, they "might" be able to make it later in the afternoon. I told him as they had not made their commitment per our verbal agreement, to cancel the call , and I would be sending him an invoice for my time. He asked for what, and I indicated as I had made a commitment for the contract, my time had value as well. As they had failed to meet their commitment, I feel my time needs to be reimbursed for the time I spent waiting for them. I prepared a detail explanation, and an invoice (attached) and used their e-mail contact to send that to their attention the afternoon of 03June19. FGE did not acknowledge receipt of the documents. On 13June19, I visited their offices at ***. The receptionist indicated neither Sammy nor Fran *** were available. I left a "hard copy" of the explanation and invoice with the receptionist and asked they both be made aware of its' delivery. Not surprising, I have not been contacted by FGE concerning this matter.
I believe FGE should give me an apology and a bit more thorough explanation why I was put off from my established appointment; I believe FGE needs to further explain why there was no effort made to contact me the morning of this debacle to advise me of the delay, offer to make resolution; I believe FGE needs to reimburse me the $170.00 requested for the time I spent waiting for their crew to arrive.
Customer called on May 31, 2019 Friday and was advised that we could make an appointment for June 3,2019 Monday. Customer was scheduled for 6/3/2019 and was given a 4 hour window 8am-12pm. At 12pm the customer called to get an estimated arrival time and manager Sammy advised customer that we would be running late and apologized for the inconvenience .Sammy then advised that customer that we will call him back to give him an estimated time for technician's arrival. Customer asked would it be before 2 pm. Sammy said yes we will be out before 2 pm. Customer then stated that he wants time waited deducted from cost of service also, that he would be sending in an invoice for time waited. After manager spoke with VP Frankie, he then called the customer to make customer aware that we would not be able to make 2pm appointment. Customer then cancelled dispatch. We give our customers a four hour window that we try to meet to the best of our ability unfortunately, unforeseen situations occur. In good faith we would like to offer $50.00 in an effort to keep you as a satisfied customer. Our apologies for any inconvenience.
(The consumer indicated he/she DID NOT accept the response from the business.)
FGE's response is incorrect on numerous considerations. FGE statement: "At 12:00pm, the customer called to get an estimated arrival time and manager Sammy advised customer we would be running late and apologized for the inconvenience." I called at 12:10pm, as previously noted to both FGE and the Revdex.com. Sammy's explanation was , as previously detailed "We've been busy", there was NO indication that FGE would "running late", the statement was "we might be able to get someone out in the afternoon." There was NO indication whatsoever FGE would be able to definitely make it out that afternoon. Additionally, there was NO apology offered by FGE / Sammy at any point - period. FGE statement: "Customer asked would it be before 2 pm. Sammy said yes we will be out before 2 pm. " Again, an incorrect statement. When Sammy called me back at 12:20PM, Sammy indicated they could not have anyone there by 2:00PM, but (again) you "might" be able to have some out that afternoon. At that point, I indicated that as FGE had not met their contracted obligation, I was cancelling the service request on the facts that FGE had been a "no show, no call", and I would be forwarding a bill for my time. Again, as previously noted, Sammy asked for what , and I explained that my time had value as well, and as they had not bothered to call, had not made any attempt to contact me to advise me of "changes" to the call, I needed to be re-imbursed for my time. It was not until AFTER I was advised by Sammy that you would not be able to make it before 2:00PM, and I was advised by Sammy that even then , at best it was only a "might" be able to make it, that I made the cancellation and requested I be paid for my time. At NO time was there any explanation, other than "we got busy" offered, there was never an apology for the "no show, no call" made, based on the facts, it also appears there was not any effort or attempt (no e-mails, no calls) on behalf of FGE to contact me prior to the filing of a complaint with the Revdex.com to address my request for reimbursement. I would inquire with FGE, if the service call had been properly performed, and if the bill had been in excess of $100.00, if an offer from of $50.00 against the service call would have been acceptable? I sincerely doubt it!! Yes, I agree "unforeseen situations occur", however it is a courtesy, as well as good business, to make the effort to advise the customer if there are "problems" encountered. Not ignore them, and then brush them off with "We got busy" as an extremely poor excuse.
No, I do not accept FGE's explanation of this unfortunate issue, or their weak offer of $50.00 against my submitted bill of $170.00
By the by, I contacted one of your competitors, they came out within the time frame "window" they requested. The problem was a loose wire on the back of the breaker. Problem solved in about 25 minutes.
Mr.,
Once again we do apologize for any inconvenience you incurred in regards to our service. We spoke about this as a company and are doing our part to make sure we prevent lapses of communication and staying on schedule. In good faith we would like to offer you $85.00 to satisfy your complaint. Thank you.
Good morning. I just returned and found this in my inbox. In short, I am glad to read that the company is "addressing" communications issues "in house" that need to be addressed. It should not have taken 2+ months, and getting the Revdex.com involved! The company's offer of 1/2 my billed amount is unacceptable, as I doubt seriously the company would accept a 1/2 payment for services they provide. Please keep my complaint "open" so others can review it . Michael
Ramon came out with F. G. Electric to diagnose and fix a few quirky problems we had. Although he was running behind today, he was very quick while he was on site. He also educated me on the light fixtures & made great recommendations on what we could do going forward. Looking forward to having him come back out next week to do more installations.
Thank you very much for your wonderful review! Ramon will be thrilled to hear that you valued your experience. He is a very skilled electrician and I am glad he was able to make good recommendations for you Jeanne! Please let us know if we can ever help you in the future with any of your electrical, plumbing, air conditioning, water damage restoration, or remodeling needs. -Ryan G
Robert S, the electrician at Frank Gay in Orlando, was amazing. He did an incredible job with all the electrical work that needed to be done in our kitchen. He was very knowledgeable, hard working, thorough and he had a good and friendly attitude.
With service like that, we give Frank Gay Services an A+.
This invoice you can't not understand what is wrote on the invoice I contact the manager Sammy and he said he are going to send one on my email
First when I contact this company they set an appointment for the quote and didn't came the day of the appointment then said they are coming to do the job in my home and guess what set the appointment again and didn't show again and the the manager Sammy contact me and said they will show the next day yes the arrived and guess what took more than a week to finish the job when they finished the job I noticed they didn't put Ground Rod to the dirt so is unfinished job I try to contact using many ways but I didn't have the problem solved I try to contact the department manager Sammy but he didn't answer I text him but didn't answer I ask him for the invoice because I didn't understand what the employee wrote in the invoice he gave to me and the manager Sammy said he are going to send to me the invoice by email and never send the invoice I hope the owner of the company heard about this the invoice number is 8723 date 4/17/19
Solve the problem to put the Ground Rod on the dirt as the Florida States requires and send to me the invoice because the one i have I didn't understand what is wrote on the invoice
Manager Sammy spoke with Mr. to advise that a tech would come out to get job done. The tech did go out to complete service. Sammy spoke with Mr. to let him know that as soon as tech returns from a 3 day sick leave, he will send invoice. Sammy called customer and spoke with Mrs. who stated that he was not available and will call back. Mr. never returned call. Copies of invoice was sent via email and U.S Mail to customer.Attached, are both invoices that were sent.Ground pole is scheduled to be put in 5/14/2019. -
(The consumer indicated he/she ACCEPTED the response from the business.)
First the manager Sammy can ask to the office how many calls I made trying to reach him and didn't answer he said I didn't return the call he need to ask how many calls I made to the office and how many text messages I send to him is not correct said I never return the call as soon he send to me the text message my wife return the call because I was picking up my son in the school I don't like lies I always be with the truth that's one thing I learn in my military career and he said he call that's a lie my wife call him this manager need to understand with lies don't go to far he never call never I keep trying to comunicate with him using text message because when I call the office they transfer me to his office and never answer the phone he send to me the invoice on May 13,2019 the company started the job on April 17,2019 and today May *** they finish the job in my home I accept the term he send The technician today May XX XXXX to finish the job but I don't accept what he said he call me and never return the call back I call many time to the office and they transfer me to his office and never answer the call the company Frank Gay need to improve the customer service and need to have manager that now about the job the technician do on the field if need the text message I send to the manager I have the record this company have the best technician but not the best manager who have knowledge on the job realizes by the technician
Said it was Fixed, want to charge me $260.00 to clean to city pipes but it was stopped up at the sink-pictures included. asked not to back in.
I felt ripped off. The plumber backed in after I told him this community requires vehicles to pull in forward. He gets a call immediately after getting here and every time he hung up he got another call. He said the drain problem was fixed and I ran water and said it is not. I told him I wasn't going to pay till I saw through the pipes to the city drain under the sink. He took it apart and I included the pictures of what those pipes looked like. Before he agreed to take the pipes apart he wanted to charge me $260 to fix the drain problem because he said it was already fixed after he had put the pipes together but the pictures prove there was still a drain problem. I called to complain and spoke with a Mike. He told me he would get with the plumber to verify and called me back this was Thursday and I have not heard back from him yet. He also told me my drain basket was bad I felt I wasn't getting out of it without having to purchase something I'll just fix A clog.
I would like the money back for the strain or the drain that they replace that didn't need to be replaced and the labor that it was charge for that they told me it would be $80 to fix the clog and I felt that the drain that he replaced didn't need to be replaced it was in good condition but I felt I had to do something because who continue to get calls speaking in Spanish to sell me something or to get out of here with over $100 I just fell or used
We actually gave *** a discount on this job. She got confused about the $80 charge it was a diagnostic fee if she decided not to get her drain cleaning service that she needed. $260 is not unreasonable by any means for a drain cleaning. If you call around Central Florida you will find we are one of the most reasonable companies in town with no complaints.
We explained our pricing with *** before we did the job and she signed the invoice as you can see in the attachment. If you have any more questions please let me know and I would be more than happy to respond. Thank you Ryan ***.
1-Wrong professional diagnosis.
2-Repair without permission to proceed.
3-21 point PMA not professional performed.
1-I have a prepaid preventative maintenance agreement (PMA) with Frank Gay for 2 units of AC in two properties in Orlando and Windermere Florida .
2-I called Frank Gay on 2/4/19 and I reported one of my unit is not working good due to the air handler in the attic making noise and I want it to be checked and to call me to approve any repair to be done before the technician proceed.
3- Jim arrived on the property at 2:45 pm on 2/4/19 to trouble shoot the issue and diagnose the problem.
4- Jim call me at my cell on 2/4/19 at 4:15 to tell me he the problem is simple and it is due to the reusable air filter is not clean and he cleaned it and the issue resolved and the unit run perfect now. He told me the cost is $224.85 and need the payment now. I gave him my AX card and he charged it the above mention amount. I have no idea who gave Jim the permission to proceed with cleaning the filters.
5-He detailed the costs as follows: Diagnostic fee:$94.90 and $129.95 for a labor for cleaning the filter. He did not ask my permission to proceed with cleaning the filter for $129.95. He decided to proceed in his own without my permission to clean the filters and call me after the cleaning to collect the charges. I told him I have a PMA with you and I want you to schedule the PMA asap. He told me he will come back the tomorrow (2/5/19) to perform the PMA.
6-He wrote the following in his professional diagnosis report that he performed on 2/4/2019 " Found air flow severely blocked by dirty air flow and blower periodically shutting off. Cleaned and reinstalled filters and tested system. System is cooling and heating well. Time in 2:45 and Time out:4:15pm Monday 2/4/2019.
7-Jim arrived at 4:00pm on Tuesday 2/5/19 to perform the PMA. He called me @5:00 pm to tell me the following: He found out that yesterday problem still existed and the noise still there and he told me now after he charged me $224.85, the problem is the blower motor is failing and it is not from the filter and his original professional diagnosis is wrong and he is sorry about that and he recommend me to change the whole system and he quote me a good price of $8759 and he asked for my email to send me the quote as well as a quote for replace the blower motor which is in the range of $900 according to him to his estimate.
8- He wrote the following in the PMA report that he performed on the 2 systems in the house: Smaller system has a bad blower motor, system is from 2001 which is wrong, the system if from 2006.
9-Frank Gay 21 Point PMA includes the following: 1.2 check compressor. 3 check fan amps. 4,5,6,7,8,9,10 check blower amps. 11,12,13 check blower wheel for buildup.14,15,16,17 Flush and vacuum drain line/pan and evaluate drainage.18,19,20, and 21 check for air leaks around air handler.
10- His time in and time out for 2 PMA performed are as follows. Time in 4:00 and Time out 5:15pm which means 75 minutes for 2 PMAs and average of 37.5minutes per unit for 21 point inspection!!
11- On 2/20/19 the air blower motor completely failed and I filled a claim with my Home warranty company . The tech from the Home warranty company confirmed that the motor need to be change and report to the warranty company . The warranty company denied the claim due to lack of proper routine maintenance ( the PMA, Jim claim he performed 2 weeks ago) . There is debris in the blower assembly which caused the blower motor to fail. (inspection point number 13 per Frank Gay PMA)
12-On 2/25/2019 I contacted Franked Gay and talked to Sammy and mention to him the concern for the PMA performed by Jim and the weak PMA report I got from them and I need a professional report regarding the PMA they performed on 2/5/2019 including the detailing the 21 point inspection Jim performed. I did not received no call no email from Sammy till now March 01/2019 despite the urgency of my issue to submit to the home warranty company and the promises I sucked from Sammy.
In summary I paid for the following: 1- PMA of 21 point inspection not professionally performed and documented(2/5/19) cost $185.00 2- Wrong professional diagnosis (2/5/19) cost $94.90 3-Filter cleaning of $129.95 not need it. Above all bad client services relation from Sammy. I fill this report with Revdex.com to get justification and request refund of $224.85 and $185.00 for a total of $409.85. In addition to the cost for the repair of the blower motor( approx $1000) if the home warrant claim denied because of them not performing the promised prepaid 21 pints PMA inspection
4/9/19
Dear Mrs.
This letter is to help you understand the invoìce for Mr..
Mr. called in to our ofce and spoke with the dispatcher in the HVAC department on
October 16, 2017.
It was at this time the PM (Preventative Maintenance) Agreement was discussed with him. He
decided to sign up for this agreement which involves a 21-point inspection of his ac system for
both of his addresses. This agreement includes 2 visits within 12 months for each address. We
also explain to all customers the items covered in the 21-point inspection so that they have a
clear understanding of what our technician will be doing during the PM. These items include
clearing the drain line, checking the amp draws, rinsing the condensing unit off with a water
hose, checking the condition of the coils and if they need to be cleaned, providing a quote. The
PM agreement is for 2 visits within that 12-month period.
Mr. made payment on 10/16/17 for the PM on both homes, please see attached
documents.
He cancelled his first scheduled appointment and rescheduled for 11/17/17. The PM was
completed on that day.
From that point we did not hear from Mr. until 14 1/1 months later on 2/4/19.
Mr. called in on 2/4/19 at around 1:11pm stating that his AC is not working. At this point
Leigh, the dispatcher, scheduled an appointment between 2-4 pm. Our tech Jon was on site
and found the air flow was severely blocked by very dirty air filters. The blower would
periodically shut off due to this airflow restriction. Jon cleaned the lters and tested system
and it was cooling at that time. The customer paid $224.85 and wanted a PM for the next day.
On 2/5/19 we scheduled his PM from 2-4pm. Jon was the tech on site again. lt was then when
Jon realized that the PM agreement was from 2017 not 2018. He went ahead and as a courtesy
completed the PM free of charge.
During the PM he found that there was a bad blower motor in the 2.5 ton and the 3-ton system
needs to be replaced. The decking is rotted out and the air handler is tilting.
Jon told the customer he would email him the quote for replacement.
There was no charge to the customer for this service even though the PM agreement expired in
October of 2018.
Please see the attachments for your reference.
If you have an r questions, please feel free to contact me.
Frank Gay, CEO
(The consumer indicated he/she DID NOT accept the response from the business.)
I am quoting from Mr Frank Gay "Our tech Jon was on site on 2/4/19 and found the airflow was severely blocked by very dirty air filters. The blower would periodically shut off due to this air flow restriction". This was Jon professional diagnosis "$94.90". Jon cleaned the filters and test system and it was cooling at that time "$129.85". Who gave Jon permission to clean the filters with $129.85 ?
The following day 2/5/19 Jon discovered that the problem still exist and the cause is not the filters that he cleaned with $129.85 and the wrong professional diagnosis he rendered with "$94.90". The problem is a bad blower motor. Did he said in his report or to me that the blower motor is bad on 2/4/19 NO and BIG NO.
I am quoting from Mr Frank Gay " on 2/5/19, Jon realized that the PM agreement was from 2017 not 2018. He went ahead and as a courtesy completed the PM free of charge. At no time Jon told me that me PM agreement is expired and need to be renew. Did he has the courtesy to ask me to renew my PM ? And I refused? Did he told me I am doing the PM courtesy of Frank Gay free of charge? If he did, my answer will be NO and big NO, you deserve to get paid for the job you do and I could have offered to pay him for the PM same way I paid him $94.90 for PROFESSIONAL MISDIAGNOSED the initial problem that let to UNNECESSARY NON AUTHORIZED CLEANING OF THE AIR FILTERS FOR $129.95. WHO CLEAN AIR FILTERS WITH $129.95 other than FRANK GAY!!!.
As far as the Performed PM on 2/5/19, the PM report issued by Jon
speak volumes without any comment from me about your company Mr Frank Gay the CEO. I still demanding the return of $94.90 and the $129.95 and I promise you the day I receive the return to issue a check for the amount of $189.95 the cost of the courtesy PM Jon performed
(The consumer indicated he/she ACCEPTED the response from the business.)
I do accepted the business' proposal because it is the right thing to do. Thank you very much and wish your business best of luck.
Our pricing is as follows: diagnostic charge is $94.90 that includes the first 30 mins of labor and trip charge and our labor rate is $129.95. Our tech Jon was at the customers house from 2:45pm to 4:15pm. From 2:45pm to 3:15pm falls under the diagnostic charge and 3:15pm to 4:15pm is the labor charge.
The tech did not charge the customer $129.95 for just cleaning the air filters. He charged for the labor that he used to diagnose the air flow restriction and to clean the air filter. The blower motor in his system is computer controlled therefore it was difficult to diagnose that the blower motor was bad. The next day the tech came back fee of charge and performed the PM and that is when the tech identified that the blower motor is bad. The techs professional opinion is that due to the neglect on the system the blower motor failed. The customer was only charged for the time the tech was on site the first day.
To recap, the customer received the following
1st time diagnosing the unit, 1 hr of labor, a PM and 2nd time diagnosing the unit for $224.85.
Please understand that our company did not negatively over charge the customer in the situations.
We can refund the customer the difference between $224.85 and $189.95 if that will help the customer. The customer can call the office and speak with Leigh and she can get the process going for the refund.
I experienced a leak on November 4th 2018 in a condo unit and just needed one wall of the kitchen, a laundry closet and some carpet. We now approach the 5th (yes Fifth) month and they are still not done. This was a minor job and they have done very little for me, including no contact and I have called several times to just hear empty promises. They are still charging me full price and I still do not have a repaired house as I sit here coming into March of 2019. I do not recommend this company at all. I have been through 2 (two) of their contractors because the first one quit and the 3rd (third) finance person since this passing the problem around game began. Others may have had positive experiences and I envy them but this is my story.
Disgusted by William
Frank Gay installed a new Rheem hot water heater in my home on 9/28/2018 and it has been terrible providing me with rotten egg smelling hot water since it was installed. I only have the rotten egg smell on the hot water and not on the cold. They refuse to do anything about it even though they installed a hot water heater with the wrong anode rod in it which is causing the rotten egg smelling hot water. The Rheem company states in their literature that a R-TECH anode rod should be in the hot water heater for well water. I have never had the rotten egg smell with my older 10-12 year old Whirlpool hot water heater that Frank Gay installed. I have called them many times and they finally came out after several no shows, and my repeated daily calls to them The technician said that my water treatment had gone bad and advised me to replace it, which I did. I spent over $1000 on upgrading my well water treatment system per Frank Gay's recommendations. However, I still have the rotten egg smell from my Frank Gay installed Rheem hot water heater. Frank Gay services have been terrible and I would have a problem recommending their services to anyone. They have shown no interest in helping me with the problem that they created. It is my opinion that you should not use Frank Gay Services.
Was promised a return of payment of $79 only serviced done by dispached plumber was to increase water heaters digital setting - something I could do.
Spoke with plumber Mike regarding a tankless water heater not heating correctly at that time which was already present in a recently purchased home.
I'd advised him water heater had previously been working perfectly, at the setting on the digital display. Spoke of being concerned that an element may have burned out, so questioned the units status due to my unfamiliarity with such a product, and didn't want to touch anything until he had a chance to evaluate it. He was suppose to come out himself, but instead, another plumber showed up, simply turned up the digital dial, checked for hot water and then billed us. He never evaluated the unit and my wife paid the bill on the spot, not realizing he was suppose to evaluate the unit (per my conversation with the plumber Mike) via a meter. When I contacted Mike later, he said he'd talk to his boss. After a couple of days, I place another call to Mike(407-914-3634 - his private cell number). Mike told me at that time they were going to return the payment to me. The conversation then ended cordially. After about a week, when no payment refund was returned, I recontacted Mike as to find out when I might expect to get the return payment. At that time, he said, there would be no return of payment and that it was unreasonable for me to expect my refund as they preformed a service call and that I shouldn't expect them to just do things for free. I told him that I could have done what the dispatched plumber did and certainly didn't feel that they were owed what they charged, as that they really didn't check out the unit and merely did nothing more that I could have done. His conversation with me then ended and I'm now forced to seek help from the Revdex.com as I believe the service rendered does not meet the service requested, and the owner doesn't wish to deal with me.
Just asking for a simple refund, which was at first promised...and later refused.
Contact Name and Title: Ryan G - Manager
Contact Phone: 4072932642
Contact Email: [email protected]
I called Mr. today at 6:26pm on October 29, 2018 in order to see if we could a resolution that would be fair to both parties. There was no answer, so I left a voicemail with my contact information.
Mr. please call me (Ryan G) at (407) 293-2642 so we can get your concerns met. Thank you.
Needed light in my kitchen fixed and called several electricians for quotes. None returned my call however a recommendation to call Steven at Frank Gay services was a pleasant surprise! He sent out Luis B who not only did an excellent job but was refreshing to deal with a professional who took pride In His work, didn't high pressure me into something I didn't need but rather fixed my problem in a timely manner for a very fair price. I wil definitely use them again and recommend them!
Hello Debbie,
Thank you for your review. We love to hear feedback from our customers, so we greatly appreciate you taking the time to post this. Frank Gay Services always strives to deliver the best service ahead of our competition. Tell your neighbors, friends, and family about us! Thanks again,
-Ryan G
We have a 1960's cinder block house with old old pipes that finally gave up the ghost on us. The team of service providers at Frank Gay were excellent! They did a full re-plumb of the house in 8 hours. They were courteous and patient with my curious child who wanted to see everything they were doing and know why they were doing it. The credit team got us approved which was a miracle in and of itself. The appointment maker kept us well informed as to who would be there and when. Soup to nuts, this company was FANTASTIC!!!!!
Thank you for the kind words!
I asked Frank Gay if he would send a technician to help an older woman who lived alone in a small condo with a broken air conditioner. He did, immediately, the very next day...in the summer when all trucks are booked. Service was completed, perfectly and FOR NO COST. That tells you what kind of person Frank is and how he manages his company. We will use his services forever and spread the good word!
Thank you for the kind words!
I recommend this company 100% due in part to their dedicated, determined , knowledgeable and professional employee , Noah . If Mr. Gay runs his company with techs like him, I will be a loyal customer forever. Went beyond the imaginable , because as he said, "it was his job". Was going to come back Saturday morning if my part did not come in...............that was the start of his vacation ! Who does that . Only a person with integrity and character . Fortunately he found the part late Friday and still came back.! Noah , I just want to sincerely thank you !!
Thank you so much! We appreciate the kind words!!
Electrician did not show up at specified time to complete work.
An electrician came to the house Monday May 21, 2018 to look over the work to be done and to see what equipment he would need. He said he would be back on the next day to complete the work along with fixing the fan and light. The fan and light was not written on the contract***. He did not show up. I called Frank Gay electrical and they were unable to contact the electrician. I was unable to contact the electrician. I took the day off for this work to happen. After several calls to Frank Gay electrical and to the electrician himself no one was able to give me a definitive answer to if and when he would show up. I spoke to Sylvia at Frank Gay electrical and the electrician's name was Sean.
The next Wednesday May 30, 2018 Frank Gay electrical did come to complete the work on the contract. Sean also said they would fix the fan and light. It was a rainy day but they were able to complete the specified work but he said he did not have time to fix the fan and light.
We had paid 1/2 of the amount due of $1,673.50 before the work on May 21, 2018. On May 31, 2018 I spoke to Sylvia about the problems we encountered working with this company. She talked to her manager and they took $100 off the overall cost and refused to come fix the fan and light because it was not on the contract yet the electrician said he would fix. I missed a day of work losing $250.00. They were unprofessional and they agreed but were unwilling to keep their word and only took $100 off the bill.
I am seeking $500.00 for the two days I had to take off of work and the repair of the fan and light that was verbally agreed upon.
I reached out and called Mrs.. My Electrical Manager also had tried to reach her as well by phone. In my investigation into this matter, what I found was this:
With the increase of rain in Central Florida, we conveyed to Mrs. the day we were at her house to do the 200-amp panel, if it was raining we could not do the work in the rain with high voltage. She said she understood. My Secretary of the Electrical Department, Sylvia, told her the day before, if it was raining then we will not be out to do the work, so do not miss work. We would reschedule. At this appointment we gave Mrs. a proposal dated March 7, 2018, which she agreed to scope of work. When we came out to do the proposed work, she remembers she wanted other electrical work done, an inside ceiling fan and a light. My Electrician said yes, we can do this work, although she could save money if she would buy the parts and provide them to him. Then, after he finished the signed proposed work, he could start on the other work, although price and work scope were not in the proposed work scope, which was very clear. New 200-amp panel, new service entrance, cable of 65 lin. Ft and a permit: this work was completed by Frank Gay Services and inspected by the Orlando City Inspector. This was the signed, agreed work which we completed. At no time did we as a company tell Mrs. we would go purchase a fan and light and install them at no cost, nor was it included in our proposal as enclosed.
The issue of missing work the first day we started she came to her home in a service van or truck, so she was working, and did not miss work that day. As for her roommate, she let us in and told us of scope of work. So, this day she did not miss work. The day it was raining, yes, maybe she missed work, although we made it very clear if it was raining then we could not work in the rain with high voltage.
We gave her $100 off the amount due to us. We always want to be fair with our customers. So, if she would call Mr. Frank Gay at (321) 229-8540 we can discuss this issue. I will do my utmost to make her happy.
I called Frank Gay Services for a water leak from an unknown source and Noah came over to look at in within a couple of hours. The tenant had left the house, so Noah could not enter but He quickly determined that it was not from a burst pipe in the slab that the tenant and handyman had described. Since it was the weekend, I asked him what we should do to contain the leak and he told me to tell the tenant not use the guest bath as the problem was in a pipe in the wall. He promptly came on Monday and cut out the dry wall and turned on the shower and found a huge leak in the shower wall. He also told me over the phone that there was extensive water damage in several rooms in the house. This was helpful as I was out of town and could manage the water mitigation process that followed. He kept the lines of communication open by keeping me informed by phone and by giving me his cellphone which he responded to immediately.