Fifth Third Bank

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
53 states in their letter that they did receive a payment of $25K+ but yet will count none of this payment towards the monthly payment owed. Yes I did agree to making a monthly payment for $437 and this company received $25K of a payment in the month of Sept. This payment was more than good enough to cover the Sept payment. IF the 25K+ only goes towards principal I'm sure it covered principal plus some non principal balance. How much of this payment went towards non principal? I reversed payment because I was informed to do so by a 53 customer service employee! They told me since 53 now knew that insurance was taking over with [redacted] they would understand and not pressure payments esp since they will be getting a good check from insurance company and knew [redacted] was involved. Then I start to get phone calls stating they were going to report me to the credit bureau for being late. Train your employees on proper business matters. From my personal experience with 53 from this I would never bank with you nor hold a credit anything with this company.  I still cannot believe you get a check for $25K+ and still expect another extra payment this month, greedy. I will be fighting this 30 day late report to my credit bureau, train your employees to tell customers correct things. I trusted your employee knew what was happening and was giving me correct advise. To find out they had no clue what they were saying which in turn hurt me.   
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Regards,
[redacted]

[redacted] Date: August 18, 2015 Account: [redacted] Regarding Your Checking Account Dear [redacted]: We received a copy of your complaint filed with the Revdex.com, regarding the overdraft fees assessed to your checking account. We...

appreciate the time you have taken to document your thoughts and concerns regarding this matter. Your comments expressing less than quality service are very concerning. On behalf of the Bank, please accept my sincere apologies for any inconvenience these matters may have caused you. We strive to provide professional and accurate service to our customers and we regret if that has not been your experience. Details on how to edit or cancel payments is included within the information about the Bill Payment Service on 53.com. Online bill payments that are scheduled via 53.com and paid electronically, can be cancelled or modified up to two (2) days prior to the scheduled payment date by 4:00 p.m. ET. Online bill payment paid by check can be cancelled or modified up to four (4) days prior to the scheduled payment date by 4:00 p.m. ET. In addition, cash deposits made at Fifth Third Bank image Automated Teller Machine (ATM) by 9:00 p.m. ET on a business day are posted to your account on that day. All other types of deposits made at a Fifth Third Bank ATM before 7:00 p.m. ET on a business day are posted to your account on that day. Deposits made at a Fifth Third Bank ATM after these cut off times will post to your account on the following business day. After further research, we confirmed that the following ATM deposits were attempted on July 30, 2015: $2,100.00        11:00 p.m. ET$1,100.00        11:01 p.m. ET$900.00           11:02 p.m. ET You spoke with a Customer Service Representative concerning the failed ATM deposits at 11:05 p.m. ET. At that time, the representative determined that your closed checking account ending in 0602 was still connected as the primary account to your Enhanced Jeanie debit card ending in [redacted].Our Customer Service Representative corrected the issue and your cash deposit for $2,700.00 was accepted via the ATM at 11:13 p.m. that same night. However, the funds from your deposit were not available for overnight processing of transactions posted to your account on July 30, 2015. Despite the initial error you experienced at the ATM, your deposit attempt was not made prior to 9:00 p.m. ET cut off time for that business day.If an account becomes overdrawn, we assess an overdraft fee for each item that posts while the account is overdrawn. We do not assess overdraft fees on pending transactions. Per item overdraft fees will not be assessed if your account is overdrawn by less than $5.00. The amount of the per item overdraft fee is based on the number of times your account has become overdrawn in the last twelve (12) months. For the first overdraft occurrence, you will be charged $25.00 per item. For each additional occurrence, a $37.00 per item fee will be assessed.On July 30, 2015, the beginning balance for your checking account was $0.88. Six (6) online bill payments totaling $1,095.47 posted to your account. Therefore, your ending account balance was negative ($1,094.59). Due to insufficient funds, six (6) overdraft fees totaling $222.00 were assessed to your account and posted the following day.On July 31, 2015, the beginning balance for your checking account was negative ($1,094.59). Your ATM deposit in the amount of $2,700.00 posted to your account. Three (3) items totaling $299.10 posted to your account, including the overdraft fees from the previous day. Therefore, your ending account balance was $1,306.31.On August 4, 2015, the beginning balance for your checking account was $1,306.31. An online bill payment check in the amount of $1,525.00 posted to your account. Therefore, your ending account balance was negative ($218.69). Due to insufficient funds, an overdraft fee of $37.00 was assessed and posted to your account the following day.It is important to ensure that your checking account has sufficient funds to cover the transactions you have authorized. In the interest of customer service, overdraft fees totaling $150.00 were reversed and credited back to your checking account on August 10, 2015. Therefore, we are not willing to reverse any additional overdraft fees at this time.It should be noted that as of August 13, 2015, your checking account balance is negative ($105.69). If your account remains overdrawn for fifty-five (55) days, it may be charged off for further collection and reported to [redacted]. Therefore, it is imperative that you make a deposit to restore your checking account to a positive state.For your convenience, enclosed is a reference guide titled Fifth Third Overdraft Solutions that provides additional information related to the overdraft fees that were assessed to your account and ways to track your balance to help avoid overdraft fees in the future. Information regarding overdraft coverage options is also provided on the enclosed document. Please feel free to contact me directly at the number below should you have any questions regarding the enclosed reference guide. I would be happy to assist you.[redacted], please be assured that it was not our intention to cause you any hardship or frustration. You are valued customers and we look forward to serving your financial needs in the future. I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at [redacted] Monday through Friday, 8 a.m. to 6 p.m., ET.Sincerely,Danielle S.Office of the PresidentEnclosure: Overdraft Solutions flyer Pc: Revdex.com

[redacted] 
[redacted] 
[redacted] Date: April 28, 2016 Account [redacted] Regarding the Inquiry on Your Revdex.com Complaint Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com concerning...

quarterly statements not being received since July 2015. We appreciate the time you have taken to express your thoughts and concerns regarding this matter. On behalf of the Bank, I apologize for the difficulties you have experienced. It was certainly not our intention to cause you any undue hardship or frustration. However, statements are mailed out on a monthly basis to provide current activity and payment due information. I reviewed your statements for the last year and confirmed with the installment loan department that statements are being mailed out each month to the address listed above. Additionally, for your convenience statements are available online at 53.com in the document center and I have enclosed copies of the statement issued from July 30, 2015 through March 29, 2016. We appreciate your patience while we researched this matter and apologize for any inconvenience this situation may have caused you. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Shannon K. Office of the President Enclosure: Statements

Our response dated February 12, 2016, was the final response to Revdex.com Complaint ID #[redacted]. We've already addressed all of the concerns in the previous responses.Thank you,[redacted]Fifth Third Bank | Office of the President

[redacted] Date: October 16, 2015 Account: [redacted] Regarding the Credit to Your Debit Card Dear [redacted] and [redacted]: We received a copy of the complaint you submitted to the Better...

Business Bureau regarding the debit card credit the Bank received after you closed your checking account. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you. On September 25, 2015, we sent a check to you for the credit of $538.00 that we received from [redacted] after you closed your checking account ending in [redacted]. Unfortunately, the check was sent to your former address in [redacted]. After receiving your complaint, we placed a stop payment on this check and reissued a new check to your new mailing address listed above on October 14, 2015. I hope this letter meets your satisfaction and resolves your needs. Thank you for your patience while waiting for a response. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Elizabeth D. Office of the President Pc: Revdex.com

[redacted] Date: March 17, 2017 Account: [redacted] Regarding Your Transaction Dispute Dear [redacted]: We received a copy of the complaint you submitted to the Revdex.com regarding...

your transaction dispute. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you. On February 28, 2017, our Disputes Resolution Department opened case number [redacted] to investigate your dispute of a transaction in the amount of $343.88 from [redacted] that posted to your checking account ending in [redacted] on February 17, 2017. During their investigation they discovered that the disputed transaction was a recurring payment that you attempted to cancel on the same day it was supposed to be withdrawn from your account. Therefore, your dispute was denied and a letter was sent to you on March 1, 2017, informing you that your dispute had been denied. The denial reason was listed as follows: Cancellation for a preauthorized transfer must be provided to the merchant prior to the posting date of the preauthorized transaction. I have enclosed a copy of the denial notice for your convenience. Please note that the disputed transaction of $343.88 was returned unpaid on February 21, 2017, and a returned item fee of $37.00 was assessed. The returned item fee of $37.00 was waived on February 28, 2017, when you contacted the Bank about your dispute. Because the transaction was returned unpaid and your dispute was denied there are no funds to credit to your account. Thank you for your patience while we conducted our research. We value your business and look forward to serving your financial needs in the future. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com

March 9, 2015[redacted]Re: Mortgage Loan [redacted]Dear [redacted]:We received a copy of the complaint filed with the Revdex.com regarding the level of service you received from our Consumer Contact Center when calling to cancel the Private...

Mortgage Insurance (PMI) on your mortgage loan. We appreciate the time you have taken to document your thoughts and concerns regarding this matter.It was certainly not our intention to cause you any undue frustration and we sympathize with the difficulties you encountered. On behalf of the Bank, we would like to offer our sincere apologies for any inconvenience this matter may have caused you. Please be assured that we have contacted the relevant parties to express your dissatisfaction with the service you received and passed on your concerns.Our Consumer Contact Center strives to provide professional and accurate service during every telephone call they receive throughout the day. Due to this reason, our Customer Service Professionals will attempt to ensure that every effort is taken to resolve any issue that you bring to their attention versus transferring your telephone call. I am sorry if your telephone call experience did not meet the same high standard.We make every effort to ensure that mortgage payments are properly processed in as timely a manner as possible, and we sympathize with the difficulties you encountered regarding your mortgage loan. However, if a misapplied payment goes undetected, we are more than willing to research the payment in question. Should the results of our research support your claim, then we will reapply the payment accordingly per your request.On February 9, 2015, you visited our [redacted] Banking Center to make a principal only payment of $1,600.00 to your mortgage loan. Our research determined that this payment was processed as a regular monthly payment and served to satisfy your March 2015 payment. I apologize that the payment was not processed as you had requested.On February 12, 2015, the payment of $1,600.00 was adjusted and reapplied to your loan as a principal only payment. Once the payment adjustment was made, your principal balance was reduced to $107,995.36. This also brought the loan to value (LTV) of the loan down to 79.6%.In order to cancel the Private Mortgage Insurance, the loan balance owed must be reduced to 80% of the original loan amount and we must receive a written request from the customer. We received your written request to cancel the PMI on your mortgage loan. After a thorough review of your mortgage loan was completed, it was determined that the PMI could be cancelled. On February 20, 2015, the PMI on your mortgage loan was cancelled and a notice was mailed to the address listed above to confirm the cancellation. I have attached a copy of the cancellation letter for your records.The PMI premium that was paid every month as part of your monthly mortgage payment was $74.61. When the insurance was cancelled, the escrow portion of your payment was reduced by this amount. Therefore, your new mortgage payment is $1.286.79 which will be due on March 1, 2015. I hope this letter addresses all of your concerns and you are satisfied with the resolution.[redacted], thank you for your patience while we researched this matter. You are a valued customer and we look forward to serving your financial needs in the future. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####.Sincerely, [redacted]Consumer Resolution Specialist Office of the PresidentPc: Revdex.comEnclosure: PMI Cancellation Notice

[redacted]I apologize for the delay in getting back with you regarding this complaint.In this additional rebuttal, the customer does not provide any additional information and simply reiterates the same information provided in the two previous complaints.We have fully researched this matter and responded to the customer twice.We have explained that her name was on the account in question and the mailed statements and notices were addressed to her and sent to her address.Sorry again for the delay in getting back with you.Thank you,Lisa S. Fifth Third Bank Consumer Resolution Specialist| Office of the President

[redacted] Date: June 3, 2016 Account: [redacted] Account: [redacted] Regarding Your Checking Accounts Dear [redacted]: We received your complaint from the Revdex.com, regarding a check order...

fee charged to your account ending [redacted] and an overdraft protection fee charged to your account ending [redacted]. We appreciate the time you have taken to express your thoughts and concerns regarding this matter. On behalf of the Bank, I apologize for the difficulties you have experienced. It was certainly not our intention to cause you any undue hardship or frustration. On March 7, 2016, a Basic Checking account was opened by you via the telephone with our New Accounts Department. A review of the call confirmed checks for this account were ordered at your request. However on March 25, 2016, the fee of $23.99 charged to your account was waived as a courtesy. Additionally, on September 5, 2015, a request to add Overdraft Protection to your checking account ending in [redacted] from your Relationship Savings account was processed. A review of the call confirmed the agent assisting you, did advise you of the $12.00 fee for Overdraft Protection. Your account overdrew on May 9, 2016, and Overdraft Protection processed a transfer to your checking account from your Relationship Savings account and the $12.00 fee was assessed. I have included a copy of the Overdraft Notice sent to you for your review. Please be advised that as a courtesy I have waived the $12.00 Overdraft Protection fee. However, no further compensation would be provided. We appreciate your patience while we researched this matter and apologize for any inconvenience this situation may have caused you. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Shannon K.Office of the President Enclosure: Overdraft Notice

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Their response was just a restatement of their previous position without regard to the individual needs of an 88 year old customer without computer or telephone skills.  That is the same position taken by the staff at the branch.  We would like to remain customers, but we feel that justice demands that this issue be resolved completely in our favor and a complete refund of all dormant and monthly fees totaling $278, which has been wrongfully retained by Fifth Third Bank.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I did review the response from Fifth Third and the situation has not been handled or even properly addressed. The executive wrote about an overdraft fee from June 15th, a $37 fee. This was not a concern, I had already had to call on the 16th and speak to a representative about that.She did not mention the events on which  I sent the complaint, On the 24th, there was a $37 feeThere was another on the 25th, for $37. Both of which I own up to and is my fault but it is everything after that I have an issue with. The next day on the 26th a check was deposited for $445, which the bank held to post until the 29th. Another late fee posted on the 26th, for $74. I spoke with a representative on the  on the 29th, she told me that deposit could be held until the July 7th, though I had chased the exact same check the last week. She did reverse $49 from the total over all fees. Minutes after getting off the phone, another $37 over draft fee posted. I then had to call and speak with a supervisor on June 30th, who said he could only reverse the most recent $37 fee.   I was charged $185 for a 4 day period and was told I was charged (1) $37 fee. I also didn't appreciate being told " out of concern for customer care" that they returned $74.They charged that fee while money was available and I had to put all the effort in to call many times. Thank you so much for your time and help. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted] Date: March 8, 2016 Account: [redacted] Regarding Your Mortgage Loan Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com concerning your mortgage loan....

We appreciate the time you have taken to document your thoughts and concerns. We completed a review of the payment history to the mortgage loan account ending in [redacted]. It should be noted that full or total monthly payment amounts are required before we can post a payment to your mortgage. A full monthly mortgage payment includes your total principal and interest payment due, plus your monthly tax and insurance obligations. If we do not receive the total mortgage payment that is due, any funds or partial payments that we receive may post to the account in an unapplied state. Any unapplied funds may be reapplied or returned to you at a later time depending on the degree of delinquency on the mortgage account. As explained on page four (4) of the enclosed Deed of Trust, the lender may return any partial payment if the payment is insufficient to bring the loan current. Our review of the payments made to the account included the following: ? On November 17, 2015, we received a payment in the amount of $1,600.00. Because these funds were less than the full payment amount due, they were posted to the loan as an unapplied credit. On November 25, 2015, these funds were returned to you via check. Then, on December 7, 2015, we received your request to stop the check and reapply the funds to the loan; however, on December 9, 2015, due to there being no additional unapplied funds on the account, this request was denied. ? On November 25, 2015, we received a payment in the amount of $1,500.00. Because these funds were less than the full payment amount due, they were posted to the loan as an unapplied credit. ? On December 7, 2015, we received a payment in the amount of $1,500.00. Because these funds were less than the full payment amount due, they were posted to the loan as an unapplied credit. On December 8, 2015, the unapplied credits totaling $3,000.00 were applied to the mortgage loan to satisfy the mortgage payment due for November 1, 2015, in the amount of $3,017.30. However, the monthly escrow payment was short by $17.30. ? On December 15, 2015, we received a payment in the amount of $1,600.00. Because these funds were less than the full payment amount due, they were posted to the loan as an unapplied credit. On December 24, 2015, these funds were returned to you via check. We approved your request to stop the check on January 8, 2016, and the funds were reapplied to the loan as an unapplied credit. ? On January 8, 2016, we received a payment in the amount of $1,500.00. Because these funds were less than the full payment amount due, they were posted to the loan as an unapplied credit. On January 8, 2016, the unapplied credits totaling $3,100.00 were applied to the mortgage loan to satisfy the mortgage payment due for December 1, 2015, in the amount of $3,017.30. The remaining $82.70 was applied to the late charges due for the account. ? On January 8, 2016, we received a payment in the amount of $1,600.00. Because these funds were less than the full payment amount due, they were posted to the loan as an unapplied credit. On January 29, 2016, these funds were returned to you via check. We approved your request to stop the check on February 10, 2016, and the funds were reapplied to the loan as an unapplied credit. ? On February 5, 2016, we received a payment in the amount of $1,500.00. Because these funds were less than the full payment amount due, they were posted to the loan as an unapplied credit. ? On February 8, 2016, we received a payment in the amount of $1,600.00. Because these funds were less than the full payment amount due, they were posted to the loan as an unapplied credit. On February 9, 2016, the unapplied credits totaling $3,100.00 were applied to the mortgage loan to satisfy the mortgage payment due for January 1, 2016, in the amount of $3,017.30. This left a remaining balance of unapplied credits in the amount of $1,682.70. ? On March 1, 2016, we stopped the check that was sent to you on November 25, 2015, in the amount of $1,600.00, and reapplied these funds to the loan as an unapplied credit. The unapplied funds were debited $3,045.55, and these funds were applied to the loan to satisfy the payment due for February 1, 2016, in the amount of $3,017.30. The remaining $28.25 was applied to the unpaid late charges for the account. In our review of the payment history, it was determined that, in the interest of customer service, the payments would be backdated to the dates the Bank was in receipt of the full monthly payment amount due. The payments were adjusted as follows: ? The payment in the amount of $3,100.00 was adjusted to November 25, 2015, to satisfy the payment due for November 1, 2015. The payment was applied to the loan as $955.17 for principal, $1,487.24 for interest, $574.89 for escrow, and $82.70 for outstanding late fees due for the account. Because this full payment was received after the fifteen (15) day grace period had ended, a late charge in the amount of $97.70 was assessed to the account. However, in the interest of customer service, this late charge was waived, and the late fee paid in the amount of $97.70 was reapplied to the principal balance of the loan. ? The payment in the amount of $3,036.00 was adjusted to December 15, 2015, to satisfy the payment due for December 1, 2015. The payment was applied to the loan as $957.95 for principal, $1,484.46 for interest, $574.89 for escrow, and $18.70 for outstanding late fees due for the account. ? The payment in the amount of $3,064.00 was adjusted to January 8, 2015, to satisfy the payment due for January 1, 2016. The payment was applied to the loan as $960.75 for principal, $1,481.66 for interest, $574.89 for escrow, and $46.70 for outstanding late fees due for the account. ? The payment in the amount of $3,026.85 was adjusted to February 5, 2015, to satisfy the payment due for February 1, 2016. The payment was applied to the loan as $963.55 for principal, $1,478.86 for interest, $574.89 for escrow, and $9.55 for outstanding late fees due for the account. ? The remaining $173.15 was applied to the principal balance of the loan. Because these payments were adjusted there will be no delinquent reporting sent to the credit reporting agencies. I apologize for any difficulties you experienced when calling the Bank and attempting to resolve this matter. I have also enclosed a copy of the loan payment history for your records and review. It should also be noted that on March 2, 2016, we received your payment in the amount of $3,022.80, which satisfied the payment due for March 1, 2016, in the amount of $3,022.80. Thank you for your patience while we researched this matter for you. It is a well-known fact that no business can survive without its customers, and I want to assure you that we truly value your banking relationship with us. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, April Q. Office of the President Pc: Revdex.com Enclosure: Deed of Trust, Loan Payment History

[redacted] Date: December 13, 2016 Account: [redacted] Regarding Your Credit Card Account Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com. We are sorry to hear about the...

difficulties that you have experienced and we appreciate the time you have taken to document your thoughts and concerns. Your payment is due on or before the Payment Due Date shown on your Account Statement. You must pay at least the Minimum Amount Due shown on your Account Statement on a monthly basis. Should your credit card become past due for the minimum monthly payment, the account may be subject to late fees, negative credit reporting, and collection proceedings. In addition, our Collection Department will attempt to contact you by mail and telephone. After thoroughly reviewing your account history, we confirmed that this account was never set up with our free Auto BillPayer service. Auto BillPayer is a free service that automatically deducts payments from a checking or savings account each month on the due date. This service requires a signed enrollment form. Most of the payments you have made to this account have been done over the telephone, or through the Automated IVR (interactive voice response menu). These payment types are processed using the same system as our free Auto BillPayer service which is why they post to your statements as Payment from Auto BillPayer. This account was opened March 31, 2015. It was revoked due to non-payment on November 5, 2015. My research found that there was one (1) payment arrangement made with our Collection Department that involved multiple months. You accepted the following schedule on December 7, 2015, for payments to be drafted: $500.00 to be drafted on December 7, 2015; $500.00 on January 4, 2016; $500.00 on February 2, 2016; and $500.00 on March 2, 2016. No notice would have been sent to you at the end of the verbal payment arrangement. Because you also mentioned your September payment, I have enclosed a copy of the notice generated on September 12, 2016, confirming that a one-time electronic deduction of $144.00 was scheduled to be drafted on September 13, 2016. This review determined that the information provided to the credit reporting agencies is accurate. We regret any frustration this may cause you; however, we are required to report accurate information to the credit reporting agencies and we cannot accommodate your request to remove prior negative reporting. If you would like to contact the credit reporting agencies directly, their contact information can be found below: [redacted] ###-###-#### [redacted] ###-###-#### [redacted] ###-###-#### [redacted] ###-###-#### We strive to provide professional and accurate service to our customers, and I apologize for any inconvenience this may have caused you. This additional review determined that the Bank has acted in good faith and there was no error in the posting of your payments. While we are unwilling to reverse all the interest and late charges from the account, I have credited your account for one (1) late fee of $35.00. You are a valued customer and I appreciate this opportunity to address your concerns. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Alison S.Office of the President Pc: Revdex.com Enclosure: September payment notice

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Message from intended receiver of fundsDear [redacted], Grateful if you could help to follow up the wire transfer. Maybe there is some wrong with the transfer as my finance department confirms that the TT transfer has not yet be found in our bank accounts. For your information,  our bank’s...

details are as follows:- You may check with the bank again. Thank you so much for your help ! Account No. : [redacted] Banker : [redacted], [redacted] Banker's Code : Code no. is [redacted] Banker's Address : [redacted], [redacted], [redacted]SWIFT Code : [redacted]  Thank you so much. [redacted] ** [redacted], [redacted] Mobile : [redacted] Tel : [redacted] Fax : [redacted] Email: [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted]...

[redacted]                                   ...⇄ Date:    August 28, 2015Regarding the Account of [redacted]Dear [redacted]:We received a copy of the letter you sent to the Revdex.com, regarding the account of [redacted]. We appreciate the time you have taken to document your thoughts and concerns regarding this matter.On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction.[redacted], please be assured it is our sincere desire to help you; however, Fifth Third Bank takes protecting the financial and personal information of our customers very seriously, and we cannot release information to someone who is not an owner on the account in question. In order for the Bank to give any personal and confidential information to a third party, we would require a legal document such as a Power of Attorney, authorizing another individual to act on behalf of our customer. Please be aware that, in addition to our response to you, we also mailed a response to [redacted].If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET.Sincerely,Adam P.Office of the PresidentPC: Revdex.com